Production/Operations Management: 3rd Canadian Edition 2007 by William J.
Stevenson & Mehran Hojati. McGraw-Hill Ryerson ISBN 0-07-095167-9 (S&H in
...
CGMS401 - Operations Management
Spring 2010 COURSE OUTLINE Prerequisite &/or Exclusions: CMGT100, CMGT200 & CQMS102 or Direct entry INSTRUCTOR INFORMATION: INSTRUCTOR: PHONE: E-MAIL: FACULTY/COURSE WEBSITE: CONSULTATION HOURS:
Sam Lampropoulos (416) 979-5000 x2474
[email protected] www.mcgrawhill.ca/olc/stevenson by appointment
CALENDAR COURSE DESCRIPTION: Production and operations management are activities that relate to the creation of goods and services through the transformation of inputs into outputs. Topics include: What is production and operations management; productivity, competitiveness and strategy; quality management; product and service design; process selection; design of work systems; learning curves; inventory management: MRP, JIT; maintenance and reliability; project management: P.E.R.T. and C.P.M. (Student groups are required to visit a manufacturing or service facility, produce a report, and do a formal presentation to the class covering the course topics investigated during the tour.) TEXTS & READING LISTS: Production/Operations Management: 3rd Canadian Edition 2007 by William J. Stevenson & Mehran Hojati. McGraw-Hill Ryerson ISBN 0-07-095167-9 (S&H in topic outline) RECOMMENDED ADDITIONAL READING: Why (and How) to Take a Plant Tour by D.M. Upton & S.E. MacAdam, Harvard Business Review Reprint 97310 - stocked by Ryerson Bookstore. Peters, Tom, (reprint 2004) In Search of Excellence, A Passion for Excellence, Thriving On Chaos, In Search of Wow: (Harper Collins); and other books by Tom Peters. Schonberger, Richard J., (1986). World Class Manufacturing: The Lessons of Simplicity Applied (The Free Press); and other titles by Richard Schonberger. Porter, Michael E., (1998). Competitive Advantage: Creating and Sustaining Superior Performance. Other books and articles by Professor Michael Porter of the Harvard Business School. Schmidt & Finnigan, (1992). The Race without a Finish Line: Lessons from The Malcolm Baldrige (award winners), Jossey-Bass ISBN 1-55542-462-7 Internet: Suggest that you visit appropriate web pages for various course topics and research for your plant tour. 1
E-MAIL ACCOUNTS: Students are required to activate and maintain a Ryerson Matrix e-mail account. This shall be the official means by which you will receive university communications. See http://www.ryerson.ca/senate/policies/pol157.pdf. COURSE OBJECTIVES: On completion of the course, students will be able to: 1. To develop an understanding of the operation of the manufacturing and/or service delivery side of a business enterprise and the interrelationships which must exist in a competitive and dynamic firm. 2. To develop an understanding of the essential nature of Operations Management to students in all majors. 3. To understand why Operations Management is important to all business students for greater success in their future careers. EVALUATION:
INDIVIDUAL EVALUATION ITEMS Term Test #1
20 %
Term Test #2
20 %
Final Examination
40 %
GROUP
EVALUATION
ITEM
Plant Tour (Manufacturing or Service) COURSE
20 %
TOTAL
100 %
COURSE EVALUATION NOTES: 1. In order to pass this course, a student MUST also obtain a minimum of 40 of the 80 marks allocated to individual evaluation items i.e. Term Test #1, Term Test #2, and the Final Examination in combination. In addition a minimum of 50% in total is required to pass this course. 2. The Group Evaluation Item require an equal contribution by all members of the group. Failure to contribute to the efforts of your group will result in a LOWER or ZERO mark for group activities. Non-Contributing students may be asked to leave the group and work on their own.
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NOTES TO STUDENTS: 1. CALCULATOR: A "Scientific" style calculator is required for this course. Such a calculator must include LOG, and Yx functions at a minimum. The "Sharp" calculator recommended by the QMS Department. (Shop around as calculator prices vary significantly store-to-store). 2. Term Tests and the Final Examination are "closed-book". Any required charts or formula sheets will be provided. The Final Examination covers the entire course. 3. Missed term tests and the Final Examination are scored ZERO unless the student provides satisfactory documentation. 4. It is the student's responsibility to learn the course material as outlined by the Instructor. 5. "HANDOUTS": are made available ONLY to students attending the class where such material was distributed. Those not attending are personally responsible for obtaining copies of this material. Such copies will NOT be provided by the instructor. The only exception will be for a student presenting a valid medical certificate. 6. Every effort will be made to manage the course as stated; however if changes become necessary, they will be announced in class prior to implementation. 7. A "Faculty/Course Survey” may be run at some point during the term for both “Day School” and “Continuing Education.” Students will receive the results of their first test by May 26th, 2010. TOPICS – TENTATIVE SEQUENCE & SCHEDULE: TOPIC OUTLINE Session /Date 1 May 3 2 May 5
TOPIC DESCRIPTION
REQUIRED READINGS
Introduction to Operations Management
S&H Chapter 1 1. Operations Tour: Sobey’s -- pages 26-27
Competitiveness, Strategy and Productivity
S&H Chapter 2 2. Reading: Zeller’s -- page 51 3. Case: Rohm & Hass Operations Strategy -- page 55
3 May 10
Product and Service Design Reliability
S&H Chapter 4 4. Case: Open Wide and say Ultra -- page 141 5. Case: Product Design and Development in Nortel Networks -- page 142 S&H Chapter 4 Supplement on DVD in TEXT
4 May 12 5
Process Selection and Facility Layout
S&H Chapter 6 6. Reading: East Moline Plant -- page 250
Test #1
Chapters 1, 2, 4, 4 Supplement, 6 and Readings/Cases 1-6
Design of Work Systems
S&H Chapter 7 7. Reading: Decoma’s Healthy Workplace Approach -page 257
May 17 6 May 19 Learning Curves and Analysis
8. Reading: Eli Lilly – page 269 S&H Chapter 7 Supplement on DVD in TEXT
3
7
Management of Quality
May 26
Quality Control
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S&H Chapter 9 9. Reading: Diversicare Canada Mgmt. Services-- page 310 10. Reading: Criteria for Canada Awards -- page 317 11. Reading: Lessons from the Veterans of TQM -page 323 12. Reading: Process Improvement from the FreeThrow line -- page 335 S&H Chapter 10 13. Reading: Quality Control at Ingersoll-Rand -- page 387
Test #2
Chapters 7, 7 Supplement, 9, 10 and Readings/Cases 7-13
Inventory Management
Group Presentation X 2; S&H Chapter 11 14. Reading: Mississauga Hydro -- page 397 15. Reading: Toyota Parts Distribution and information System -- page 415
MRP and ERP
Group Presentation X 2; S&H Chapter 13 16 Reading: The ABC’s of ERP-- pages 506-507 17. Operations Tour: Stickley Furniture pages 521-523
Just-In-Time and Lean Manufacturing
Group Presentation X 2; S&H Chapter 14 18. Reading: Raymond’s JIT System & supplier Certification --page 540
12 June 14
Maintenance
Group Presentation X 2 (if necessary);S&H Chapter 15 Supp. 19. Reading: Cover-shield Failure ---page 15S8-15S9 on DVD in TEXT
13 June 16
Project Management
S&H Chapter 17
14 June 21
Final Exam
Entire course chapters and Readings/Cases 1419
May 31 9 June 2
10 June 7 11 June 9
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Notes: 1.) Readings and Cases: The 19 Readings, Cases, etc. specifically noted above on page 4 are expected to be studied in detail by all students. Questions directly from the readings and cases WILL appear on term tests and the final examination. Term Test #1: Readings/Cases 1-6 inclusive, Term Test #2: Readings/Cases 7-12 inclusive, Final Examination: Readings/Cases 13-19 inclusive. These items are NOT covered in class. The student is expected to read and study these 19 items in preparation for term tests and the final examination. Copies are NOT provided on tests or examinations! These are NOT covered in class. 2.) Chapter and "Supplement" Coverage: Only the chapters and supplements listed specifically above are covered. Those chapters and supplements NOT specifically mentioned ARE NOT part of the course outline! PLANT TOUR ASSIGNMENT (Term Value 20%) Note especially the required MINI-CASE hand-in as specified on page 5 of this outline. • You are required to arrange a personal group visit to a manufacturing plant or service facility and prepare a presentation to be made "in-class". • The presentation is to be 20 minutes in length and a 2 to 3 page (minimum) "Executive Summary" is to be distributed to your audience prior to the presentation. The professor may be able to get this printed for you. • Note that the tours must be split evenly between Manufacturing and Service Facilities (i.e. if there are 10 groups in the class, 5 should do Manufacturing and 5 should do Service. EVALUATION: Your presentation will be judged on all aspects: content, quality of presentation, effective use of visuals, appearance of presenters, overall professionalism etc. All visuals and handouts MUST be computer printed only. Handwritten materials are NOT acceptable. MANDATORY CONDITIONS: 1. Only ONE group may visit the same facility or Industry/Service. 2. Please obtain the Instructor's approval prior to making your tour. BASIC GUIDELINES: 1. Company Name and Location. What is the physical size of the facility? How is this divided between office and plant? How many people do they employ? State the name and title of the person who conducted your tour. If you are able, please obtain the tour guide's business card. 2. Main product or service: supplied by this company? Who are their clients/customers? 3. If your tour is of a manufacturing plant: what type of manufacturing process is used?(job shop, batch flow, worker-paced line flow, machine-paced, continuous flow, hybrid, or other). 4. If your tour is of a service facility: what types of scheduling techniques are used to ensure the timely delivery of services to clients? 5. Do a plant-layout for the facility indicating the location of various Departments and major equipment. (Research plant-layout in the Library or internet prior to your tour).
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6. Inventory Control Systems: describe the inventory control system(s) in use and why the company selected the system(s) they use. Are they satisfied with the system in use or are they planning to make changes? Is their system manual or computerized? 7. Quality Control: What procedures are used? Is S.P.C. (Statistical Process Control) used? Explain in some detail using appropriate exhibits. 8. Plant Maintenance Policy: Do they use a special procedure or simply "fix it when it breaks"? Describe in some detail and their reasoning for their policy. 9. Ergonomics: What is done to make the manufacturing plant or service delivery equipment "people-friendly for the employees of the firm you are touring? Ensure that you understand exactly what Aergonomics@ is. 10. Unexpected: What did you learn from the tour that you did NOT expect? (NOTE: Your presentation MUST cover ALL topics above HOWEVER: Your group may vary the sequence of the topics) MINI-CASE: (1-2 pages in length: to be handed-in to the instructor at the conclusion of the presentation). • Based on all the information you have compiled, what problems does this company appear to have in regard to the Operations Management side of their company? • What are your recommendations for improvement? • Also, You MUST include a copy of the "thank-you" letter you sent to your tour guide. • Students will NOT be” reminded" to hand-in the "mini-case". Failure to do so WILL result in a loss of 5 of the maximum 20 marks allocated to this item. The "mini-Case" will NOT be accepted AFTER the date of the presentation under ANY circumstances!
SUGGESTIONS TO IMPROVE PRESENTATION QUALITY: 1. The use of a "computerized" presentation package. Major software packages such as MSOffice include MS-PowerPoint, Lotus SmartSuite, Corel Suite etc. 2. Buy a professional pointer-- "telescoping" or “LASER” cost $5-$20 approx. This item adds an extra appearance of professionalism to any presentation. 3. Secrets of Power Presentations by Peter Urs Bender: This book was a recommended purchase in C/MGT-200. Reread Peter's book prior to your presentation! 4. Take a still/digital camera or a video camera with you. Note that you MUST obtain the firms' permission to photograph or video their facility. Not all firms will permit you to do so. 5. Many firms have promotional videos or product samples or displays: They may be willing to loan to you for your presentation. Kindly ensure that you return such materials to the firm PROMPTLY! 6. Send an "outline" of what you require for your "in-class" presentation to the firm you plan to visit in advance. In this way they may be agreeable to constructing the "tour" around your requirements. Note that some firms are unwilling to provide all of the information that you would like to have for your presentation. If they refuse, please DO NOT push the issue--whatever they are doing to help you is pure generosity on the part of the individual and/or firm. Please be thankful for whatever help they provide---they are not obligated to help you at all! If you can’t get what you need - contact another firm! 7. Letter from the School of Business Management at Ryerson: • Will be provided if necessary. Most business firms are content to see a copy of your Ryerson course outline detailing this assignment. • If you need a letter, your Instructor can provide it for you. 8. Term Tests and Final examination. Term Tests: Will include the required readings/cases/operations tours - see top of page 5. Term Test #1 will include readings/cases/operations tours 1-6 inclusive. Term Test #2 will include readings/cases/operations tours 7-12 inclusive. The balance of the term tests will be a mixture of essay and quantitative questions. The Final Examination is CUMULATIVE WITH THE EXCEPTION OF THE Readings/cases/operations tours 13-19 INCLUSIVE. The balance of the final examination will include essay questions and quantitative questions taken from the entire course.
TEACHING METHODS: The course is delivered by lectures/discussions, case studies and videos.
OTHER COURSE ISSUES: Use of Turnitin: Ryerson has subscribed to a service called Turnitin.com which helps professors identify plagiarism and helps students maintain academic integrity. You agree, by taking this course, that all required papers are subject to submission to this service. You may be asked to submit your papers directly to Turnitin.com or your professor may choose to submit your papers. All submitted papers will be included as source documents in the Turnitin.com reference database solely for the purpose of detecting plagiarism of such papers. Use of the Turnitin.com service is subject to the terms of use agreement posted on the Turnitin.com site. If you do not want your work submitted to this plagiarism detection service you must, by the end of the second week of class, consult with your instructor about the alternative requirements. You may be required to submit annotated bibliographies (with comments), periodic drafts, and/or copies of all source articles and websites. When an instructor has reason to suspect that an individual piece of work has been plagiarized, the instructor shall be permitted to submit that work to any plagiarism detection service. CHANG SCHOOL GUIDELINES/PROCEDURES FOR MISSED TERM TESTS, ASSIGNMENTS, or FINAL EXAMS: You must inform your instructor immediately of any situation which arises during the semester which has an adverse effect on your academic performance and you must request any necessary considerations or accommodations from your instructor. For missed term work, you must do the following: Inform your instructor by e-mail prior to the test. Present the completed official Ryerson medical certificate to your instructor within three working days or no later than the next scheduled class. See http://www.ryerson.ca/senate/forms/medical.pdf for the required Ryerson medical form. Provide religious Observance requests to your instructor within the first two weeks of class. See http://www.ryerson.ca/senate/forms/relobservforminstr.pdf Students must submit assignments on time (all assignments are to be submitted at the beginning of the class due). Failure to do so will result in a penalty of 10% deducted for every day an assignment is handed in late. All assignments submitted for grading will be handed back within one week, except for the final exam. If you are missing the final exam you must do the following: Inform your instructor by e-mail prior to the exam. Within three business days of the final exam, present the completed official Ryerson medical certificate to your instructor or, if your instructor is unavailable, at the front desk of the Chang School, Heaslip House, 297 Victoria Street. If the medical documentation is approved and the instructor assigns an Incomplete (INC), it is the student’s responsibility to arrange with the instructor to write a makeup exam at the first available opportunity.
INC – Incomplete course work or a missed final examination due to documented medical or compassionate grounds. An INC can be awarded only when the completion of the outstanding work or an alternate final examination may result in a passing grade. The outstanding work or alternate examination must be completed by a specified date within three months of the submission of the INC. The INC will be replaced by an official course grade when the work is completed. If the work is not completed by the deadline, the INC will become a grade of F. The designation INC is not included in calculating the GPA nor is it counted as a course credit or failed course. POLICIES AND COURSE PRACTICES Course Repeats: Ryerson Senate GPA policy prevents students from taking a course more than three times. (i.e., registered initially, repeated once, repeated twice = 3 registrations) If you fail a required course for the third time, you will be assigned an academic standing of Withdrawn, and will be ineligible to continue in your program. Course Management: Every effort will be made to manage the course as stated. However, adjustments may be necessary during the term at the discretion of the instructor. If so, students will be advised and alterations will be discussed prior to implementation. Students will be informed of any alterations by email and/or announcements on blackboard ACADEMIC INTEGRITY 1. Students are required to adhere to all relevant University policies, such as the Student Code of Academic Conduct. University regulations concerning unacceptable academic conduct (cheating, plagiarism, impersonation, etc.) will be followed. See the Ryerson University calendar or online versions at http://www.ryerson.ca/senate/policies/pol60.pdf and http://www.ryerson.ca/senate/policies/pol61.pdf and http://www.ryerson.ca/studentguide/Introduction9.html for more explanation. 2. Plagiarism is a serious academic offence and penalties range from zero in an assignment all the way to expulsion from the university. In any academic exercise, plagiarism occurs when one offers as one’s own work the words, data, ideas, arguments, calculations, designs or productions of another without appropriate attribution or when one allows one’s work to be copied. (See the Ryerson Library for APA style guide references: http://www.ryerson.ca/library/subjects/style/index.html). 3. It is assumed that all examinations and work submitted for evaluation and course credit will be the product of individual effort, except in the case of team projects arranged for and approved by the course instructor. Submitting the same work to more than one course, without instructors’ approval, is also considered plagiarism. 4. Students who have committed academic misconduct for the first time will, at a minimum receive a “0” on the work, and an instructor may assign an “F” in the course. The Academic Integrity Seminar will also be assigned and students will have the notation Disciplinary Notice (DN) placed on their academic record and official transcript. The notation shall remain until the students graduate, or for eight (8) years, whichever comes first. 5. Students who commit academic misconduct a second time shall be placed on Disciplinary Suspension (DS) for up to two years, at which time they may apply for reinstatement to a program. The designation DS shall be placed on their permanent
6. 7. 8. 9.
academic record and official transcript. The notation shall remain until students graduate, or for eight (8) years, whichever comes first. Disciplinary Withdrawn standing (DW) shall be permanently noted on students’ academic records and official transcripts. Expulsions shall be permanently noted on students’ academic records and official transcripts. NOTE: Students may not drop a course when they have been notified of the suspicion of academic misconduct. If a student attempts to drop the course, the Registrar’s office will re-register the student in that course until a decision is reached. When an instructor has reason to suspect that an individual piece of work has been plagiarized, the instructor shall be permitted to submit that work to any plagiarism detection service.
Cheating on an Exam or Test: Ryerson’s Examination Policy requires that all students have a valid student identification card or other photo identification on their desk at all times when taking an examination. If it is suspected that someone is impersonating a student, the photo identification of that person will be checked, and the person will be asked to sign the exam paper for further verification. If it is suspected that the identification is not valid, students may be asked to provide alternate photo identification. Security may be called, if circumstances warrant. Accommodation for Religious Observance: Students must file the necessary forms for accommodation of religious observance at the beginning of the term, or for final exams, as soon as the exam schedule is posted (see policy on Accommodation of Student Religious Observance Obligations and related form). Please refer to http://www.ryerson.ca/senate/forms/relobservforminstr.pdf. Accommodation for Disability: Students who wish to utilize the Access Centre for tests and exams must register with the Access Centre and submit documentation to the instructor prior to a graded assignment, test or exam, according to the Access Centre Policies and Procedures. Students should also inform their instructors through an “Accommodation Form for Professors” that they are registered with the Access Centre and what accommodations are required. For tests/midterm exams, it is the student’s responsibility to book an upcoming test at least 7 days prior to the date of writing the test. For final exams, it is the student’s responsibility to book an upcoming final exam time at least 2 weeks prior to the beginning of the examination period. The student must confirm the date with the instructor. For complete details on registering with the Access Centre please refer to: http://www.ryerson.ca/accesscentre. Student Responsibilities in Academic Appeals Students should read the Undergraduate Academic Consideration and Appeals policy at (http://www.ryerson.ca/senate/policies/pol134.pdf). It is the student’s responsibility to notify and consult with either the instructor, or the Chair/Director of the teaching department/school, depending on the situation, as soon as circumstances arise that are likely to affect academic performance. It is also the student’s responsibility to attempt to resolve all course related issues with the instructor and then, if necessary, with the Chair/Director of the teaching department/school as soon as they arise. An appeal may be filed only if the issue cannot be resolved appropriately. Students who believe that an assignment, test, or exam has not been appropriately graded must review their concerns with their instructor within 10 working days of the date when the graded work is returned to the class.
Standard for Written Work Students are expected to use an acceptable standard of business communication for all assignments. Technical errors (spelling, punctuation, proofing, grammar, format, and citations) and/or inappropriate levels of language or composition may result in marks being deducted. You are encouraged to obtain assistance from the Writing Centre (http://www.ryerson.ca/writingcentre/) for help with your written communications as needed. (See the Ryerson Library for APA style guide references: http://www.ryerson.ca/library/subjects/style/index.html). MAINTAINING A PROFESSIONAL LEARNING ENVIRONMENT: Laptop computers, cell phones, or other devices should not be used in the classroom as they are distracting to other students, speakers and your instructor. Students who do not comply will be asked to leave the classroom. METHOD OF POSTING GRADES: Students who wish not to have their course grades posted must inform the instructor in writing before the second session. All final grades will be available on the web at my.ryerson.ca (RAMSS) at the end of each term, approximately 10 days after the date of the final examination. Grades will not be faxed. ACADEMIC GRADING POLICY: Evaluation of student performance will follow established academic grading policy outlined in the Ryerson GPA Policy. The grading system is summarized below: http://www.ryerson.ca/senate/policies/pol46.pdf Definition
Excellent
Good
Satisfactory
Marginal
Unsatisfactory
Letter Grade
Grade Point
Conversion Range
A+
4.33
90-100
A
4.00
85-89
A-
3.67
80-84
B+
3.33
77-79
B
3.00
73-76
B-
2.67
70-72
C+
2.33
67-69
C
2.00
63-66
C-
1.67
60-62
D+
1.33
57-59
D
1.00
53-56
D-
0.67
50-52
F
0.00
0-49
