„Management of Organizations: Systematic Research“. Contents, No 53, 2010.
Arvydas BAKANAUSKAS, Andrius JAKUTIS. CUSTOMER VALUE: ...
„Management of Organizations: Systematic Research“ Contents, No 53, 2010
Arvydas BAKANAUSKAS, Andrius JAKUTIS CUSTOMER VALUE: DETERMINATION IN UNDEFINED ENVIRONMENT
Jonas ČEPINSKIS, Vida KANIŠAUSKAITĖ MANAGING THE SOCIAL CARE SERVICES DEVELOPMENT IN THE AGEING SOCIETY
Remigijus ČIEGIS, Rasa JUREVIČIENĖ QUALITY MANAGEMENT IN MEDICAL ORGANIZATION: THE ROLE OF A MANAGER
Darius RAŽAUSKAS, Jonas KVEDARAVIČIUS SEMCO CASE ANALYSIS AND RECOMMENDATIONS FOR THE LITHUANIAN MARKET
Aelita SKARŽAUSKIENĖ THE IMPACT OF INTELLIGENCE COMPETENCIES ON LEADERSHIP PERFORMANCE
Ligita ŠIMANSKIENĖ, Jurgita PAUŽUOLIENĖ CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATIONAL CULTURE: THEIR CORRELATION ANALYSIS
Audrius ŠIMKUS, Lina PILELIENĖ SPORTS SERVICES’ QUALITY ASSESSMENT: THEORETICAL ASPECT
Jolita VVEINHARDT MODEL OF MOBBING CONSEQUENCES ON INDIVIDUAL AND ORGANIZATIONAL LEVEL
Kristina ZIKIENĖ THE MODEL OF FORMATION OF POTENTIAL SWITCHING BEHAVIOR OF LOYAL CUSTOMERS
Arvydas BAKANAUSKAS, Andrius JAKUTIS CUSTOMER VALUE: DETERMINATION IN UNDEFINED ENVIRONMENT The authors are analysing customers’ given value to the supplier organization and traditional methods used for value determination. The paper presents J. Pease customer value management cycle and the connection between three phases of the cycle – determination of customers’ given value, relationships support and relationships development. Having analysed scientific literature and distinguished factors of undefined environment, the authors start creating the customers’ given value determination model, which can be applied in undefined environment. Keywords: customer value, undefined environment, Pease cycle, real options, binomic model. Jonas ČEPINSKIS, Vida KANIŠAUSKAITĖ MANAGING THE SOCIAL CARE SERVICES DEVELOPMENT IN THE AGEING SOCIETY The article analyzes the development of social care services for the elderly in Lithuania considering ageing peculiarities in municipalities and discusses the involvement of different sectors in the provision of social care services for the elderly. Keywords: ageing, social service development. Remigijus ČIEGIS, Rasa JUREVIČIENĖ QUALITY MANAGEMENT IN MEDICAL ORGANIZATION: THE ROLE OF A MANAGER The article evaluates quality management in a medical organization. According to the collected theoretical and practical material, taking into consideration the principles of quality management, there are reviewed aspects of quality management related to organizational management and active managers. Keywords: quality, management, medical organization, medical laboratory, manager. Darius RAŽAUSKAS, Jonas KVEDARAVIČIUS SEMCO CASE ANALYSIS AND RECOMMENDATIONS FOR THE LITHUANIAN MARKET The article examines SEMCO organizational structure. It analyzes new organizational approaches to socio-cultural systems of management and control. According to the results of the analysis the authors create a circular organizational project for the Lithuanian market. There are presented the findings and the main conditions necessary for implementation of the model so that to make it adaptive and effective in the Lithuanian market. Keywords: SEMCO, project, organization, control, management. Aelita SKARŽAUSKIENĖ THE IMPACT OF INTELLIGENCE COMPETENCIES ON LEADERSHIP PERFORMANCE The paper aims to answer the question of how intelligence competencies help the leader to achieve higher quality in his activity and to find new productive forms and tools for the organization’s management. By this research the author has identified the intelligence competencies that are predictors of leadership performance.
Keywords: leadership, leader, leadership performance, intelligence competencies, models of competencies. Ligita ŠIMANSKIENĖ, Jurgita PAUŽUOLIENĖ CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATIONAL CULTURE: THEIR CORRELATION ANALYSIS The article analyzes corporate social responsibility (CSR) and organizational culture as well as their interrelation. There are presented pictures, illustrating the benefit of corporate social responsibility to organizations and society. The authors also introduce the created model, where, distinguishing apparent common elements are shown the interrelations of CSR and organizational culture. Keywords: corporate social responsibility, organizational culture, connection. Audrius ŠIMKUS, Lina PILELIENĖ SPORTS SERVICES’ QUALITY ASSESSMENT: THEORETICAL ASPECT The authors define the concept of sports service. The article deals with the objective of service quality evaluation, which is defined as the aim to determine if the pursued activity corresponds to the ideal expected performance. There are analyzed consumer expectations and the perception of the service quality measurement method (SERVQUAL methodology). Keywords: sports service, quality assessment, quality methods, SERVQUAL.
Jolita VVEINHARDT MODEL OF MOBBING CONSEQUENCES ON INDIVIDUAL AND ORGANIZATIONAL LEVEL The article deals with the consequences of mobbing which faces a victim on the individual and the organizational level. Individual consequences appear in a negative emotional state of the employee, bad psychological and physical health. On the organizational level mobbing becomes a factor which worsens organizational climate, influences the losses because of the increased level of sickness rate, rotation of employees, loyalty and the decrease of initiative. Mobbing destroyes relations among colleagues; individual and organizational consequences are closely connected and influence each other. Keywords: mobbing, mobbing as discrimination in employee relations, model of mobbing consequences, individual level, organizational level. Kristina ZIKIENĖ THE MODEL OF FORMATION OF POTENTIAL SWITCHING BEHAVIOR OF LOYAL CUSTOMERS The paper presents the analysis of switching behavior and factors involved in the formation of customer switching behavior in the context of customer loyalty. Evaluating preconditions of customer loyalty formation in the context of the neo-behaviouristic customer loyalty concept and preconditions of the customer switching behaviour formation, there is presented the model of formation of potential switching behaviour of loyal customers. The model shows functional links between customer loyalty and customer switching behaviour variables, validates the possibility of
loyal customers’ switching behaviour occurrence and helps companies to establish their loyal customers-specific factors that affect potential switching behaviour. Keywords: customer loyalty, switching behaviour, factors supporting customer switching behaviour, factors repressing customer switching behaviour.
