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Accepted: 6 January 2018 DOI: 10.1111/jocn.14274

ORIGINAL ARTICLE

A new approach in exploring satisfaction with nursing care by nurses themselves Rana M Elayan PhD, RN, Department of Nursing Supervisor1 | Muayyad M Ahmad PhD, RN, Professor of Adult Health Nursing2 1

Jordan University Hospital, Amman, Jordan

2

Clinical Nursing Department, School of Nursing, University of Jordan, Amman, Jordan Correspondence Muayyad M Ahmad, Clinical Nursing Department, School of Nursing, University of Jordan, Amman, Jordan. Emails: [email protected]; [email protected] jo

Aims and objectives: To examine the level of satisfaction with nursing care from nurses’ perspectives, as patients and/or as caregivers for hospitalised relatives. Background: Many studies that have examined patients’ satisfaction with nursing care in Jordan and worldwide found high ratings of satisfaction with nursing care among patients. These ratings may be inflated because patients, as the recipients of care, are often unequipped to judge specific aspects of care, unless the patient is also a nurse. Methods: A descriptive cross-sectional design was used. Data were collected using the Patients Satisfaction with Nursing Care Quality Questionnaire. The total sample

Funding information University of Jordan

size was 231 registered nurses from eight hospitals in Jordan. All participating nurses had either experienced hospitalisation for a minimum of 24 hr for themselves or as caregivers for one of their close relatives, currently or within the last year. Results: The average age of participants was 31.7 (SD = 0.40) years. Most of the participants were female with

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