( (1)
It can be firmly claimed that that can be found in the country networks, hardware and throughout history of the along with the technology used software.(3) According to the emergence of different for the production of national hardware, software and firmware technologies none of them could wealth.(2) The Management and discussion in technology create connections between Information Technology sector is management sector of the different fields of science but IT. under supervision of university university, we study to recognize Information Technology (IT) as a president. The sector’s mission programs and software binder, is applied to all sciences incontains sub-structuring for applications at Tehran University order to provide the required research activities, training and of Medical Sciences also information for professionals, consulting, data collection and employees' satisfaction with the industries, organizations, and analysis expertise in order to help application of information finally all people in different parts decision-making and planning at technology at the university and of the community in the least different levels of analysis and we did satisfaction and possible time, so that nowadays indicators of business dissatisfaction analysis of information technology runs performance management, employees and determine whether through the world boundaries and collecting issues, monitoring the users of information technology brings nations in a global conduct of applied research, the (university staff) could connect community all together.(1) If we pursuit of efficiency in hospitals with the software and hardware pay attention to this potential in and other units to design and programs that have been given to discussion of business and improve processes and develop them by management or not and information technology systematic evaluation of current whether users are able to work applications in different fields of and future activities and also with the programs and the life, we can use the capabilities of monitoring related activities in theprograms are user friendly or not. the enormous intellectual capital field of information technology in
Descriptive results of demographic statistics of respondents Table 1. The number of questionnaires distributed among the separate units of employees Staff Number of perce numbe required ntage r sample
Vice chancellor name Development management and planning For education International Culture students affairs for research Food and medicine Health Care Chancellor Total
Skill level of staff using IT tools
The score of each staff to IT application
670
31
101
157 173 12 600 171 134 116 122 17 2172
7 8 1 27 8 6 5 5 2 100
23 26 3 87 26 20 17 17 6 326
IT effect on daily duties Compatibility of information technology tools with defined tasks staff
The amount of time staff uses IT tools in a working day
Degree of public support for IT
The use of staff application rate
Measuring state of teaching and learning IT tools among staff
IT Application at the University
Measuring satisfaction among end users of IT tools
Introduction
Affects of using information technology in organizational behaviour
The questions related to the variable contain different scales .For example the question related to the second variable consisted of 4 questions which is divided into very sympathetic to the very opposite. The questionnaire was designed in such a way that the average of questions represents the compatibility of IT tools with defined tasks for respondents. Another example is the question related to the eleventh
Review of the ease of use of IT tools for staff
We calculated demographic frequency of the respondents according to gender, age, organizational position, work experience, education and employment relationship in the tables separately. Then evaluate each of 13 investigated variables separately in units, gender, age and education, and provide averages. We use a histogram showing the frequency distribution. Following the analysis of questionnaires, we conducted interviews with the directors, including two open questions and then obtained the results. Method of sample selection in this study is by using Cochran's formula. No. of sample size is 2172 persons, 326 persons were selected. Selection process method is as follows:
A survey on human resources satisfactory of information technology application at Tehran University of medical sciences
Enjoyable use of information technology tools for staff Image created in other staffs, of people (staff) using IT tools
(1.96) 2 0.5 0.5 z 2 pq (0.1) 2 d2 z 1.96, p q 0.5, d 0.1 n 326.55 326 1 z 2 pq 1 (1.96) 2 0.5 0.5 1 ( 2 1) 1 ( 1) N d 2172 (0.1) 2
variable (he amount of time staff uses IT tools in a working day) which contains six options as follows: • Almost never • Less than half an hour • Half an hour • 1 to 2 hours • 2 to 3 hours • More than 3 hours Histograms which show the distribution of responses for each of units have been used. Frequency response is shown in diagrams. Table 2. Average level of staff skills in using IT in separate units Vice chancellor(deputy)
In question related to the thirteenth variable, we consider 5 scales (1 = poor, 3 = average, 5 = excellent).The average response of employees to the question (average rating of employees to all IT applications) is presented separately in different parameters. As shown in table 2.the total of the Information Technology utilization among employees in university is 3.12 which showed a moderate to high status.
Shadi Shamsehkohan(M.Sc. candidate)a, Baqer Kord(Ph.D.)b,Reza Dehghan(M.Sc.)c , SoheilaFarahani(Ph.D.)d * Corresponding author. Tel:+989124807287; fax: +982181633468 E-mail address:
[email protected]
3.07
For education For international For culture For students affairs for research For food and medicine For health For care Chancellor Average in the university
3.04 3.08 3.00 3.25 2.9 3.30 3.23 2.91 4.00 3.12
of Sistan and Baluchestan,Chabahar Campus,Koye Daneshgah St.,Zahedan,Iran bUniversity of Sistan and Baluchestan,Department of Management,Koye Daneshgah St.,Zahedan,Iran cTehran university of medical sciences,Ghods St., Tehran 1417653761,Iran d Ministry of Science,Research and Technologhy,Hormozan St.,Khordin BLV,Sanaat Avenue,1466664891,Tehran,Iran
Managers Interview
To increase the level of staff satisfactory overview of new education related to IT of IT application, we need to offer IT and continuum evaluation of IT unit empowerment strategies Thus we have to performance. So in the future university increase IT availability and accuracy by can study on staff satisfactory on means of integration of information hospital levels, IT substructure systems developments in different improvement strategies, IT software and organizational levels. Also through the hardware quality promotion-Attitudes, analysing managers responses, we policies and strategies and IT concludes that the university should empowerment strategies and at the end concentrate on staff and customers publish principles guide for software and suggestions in order to determine the hardware use in organization for both research priorities, emphasize on staff and managers at Tehran University research applications about IT of the of medical sciences. organization and have periodical
Discussion
5 variables related to Technology
In manager`s opinion informatics specialists with their computers skills and their availability can be more helpful to change staff knowledge in using IT application.
Integrations of mechanical systems (personnel, budget, finance, etc
Analyzing IT application rate at University
4 variables related to Structure and strategy
4 variables related to staff
Manager`s Interview
Facilitating access to information
Evaluation of user satisfactory of IT application enables manager to increase user satisfaction performance
aUniversity
Average of responses
For development management and planning
[1] The Research Council Secretariat Astan Quds Razavi. The use of information technology in cultural institutions; 2009 [2] www.Mobia.ir- 6th MIT international conference [3] Tums.ac.ir [4] Jan C, Nancy W. IT Services 2011 Client Satisfaction Survey. Stanford University: MOR Group; 2011. [5] Jochen Shc. Impact of IT-supported clinical pathways on medical staff satisfaction, a prospective longitudinal cohort study. University Hospital of the Saarland: International Journal of Medical Informatics; 2010. [6] Xue LEI, J JAO. User satisfaction based quality evaluation model and survey analysis of network information service. Medical College, Central South University: Medical Information Department of Xianya; Changsha: China; 2009. 410013. [7] Deniss Y, Galetta F. Some cautions on the measurement of the user information satisfaction. School of business, University of Pittburgh: PA15260C. [8] Linda W. Software customer satisfaction. The Westfall Team; 2011. [9] Morteza GH. The interactive model of user information technology acceptance and satisfaction in small and medium sized enterprises. European Journal of Economics, Finance and Administrative Sciences: 2010; ISSN 1450-2275 Issue 19. [10] Richard T W. User satisfaction and service quality of the IS department: closing the gaps. University of Georgia, USA. [11] Tayyaba N. Impact of user satisfaction on Software quality in use. International Journal of Electrical & Computer Sciences: IJECS-IJENS VOL 11 No: 03. [12] Xiao LI, Subhasish D. Measurement of user satisfaction with web based information systems: an empirical study. Eighth Americas Conference on Information Systems; 2002
Updating IT systems development in organization
IT application variables User survey
Generally, it should be said that in study, it must be said that according to today's competitive world in which total scores of employees in medium to progress and scope of information and high to technology tools, IT tools communication plays an important role (including software and hardware) are to succeed, organizations should pay user friendly but an educational attention to the quality of work to programs for employees to increase increase productivity and efficiency and their familiarity with information with the advancement of information technology is required because staff are technology and the Internet, the not well trained in how to use ICT measurement of user satisfaction with tools. Some employees prefer IT systems, especially in web traditional paper methods to accomplish environment is necessary. In fact, these their tasks because of the lack of studies showed that improving access familiarity with IT tools. These people to information is the ultimate aim of resist changes. Therefore, the change users but this requires a plan for management approach can be used in identification of key quality which people will comply with the requirements of customers. required change gradually. Based on the results obtained in our
