BRAVIA Service Care Guide

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We congratulate you for choosing Sony's BRAVIA model and we welcome you to enjoy the Sony experience. • This booklet will provide you some basic.
Sony Electronics Asia Pacific Pte. Ltd.

SERVICE CARE CARD

Contents General Information Of BRAVIA

Page

1. Picture Quality

1

2. Remote Control Sensitivity

4

3. LCD TV Gets Hot

5

Dear Valued Customer,

4. Precautions On Handling LCD TV

6

We congratulate you for choosing Sony’s BRAVIA model and we welcome you to enjoy the Sony experience.

5. Connectivity (DVD)

7

6. Connectivity (PC)

8

7. Connectivity (HDMI™)

9

8. HDMI™ - CEC connectivity

10

• This booklet will provide you some basic understanding of Sony’s BRAVIA model’s key features and its connectivity to external equipments. • For more details, please refer to the supplied Instruction Manual or you may also visit your local Sony Support website.

Specific Features And Functions Of BRAVIA 1. Auto Tuning

12

2. Manual Tuning

13

If you still need any technical assistance, please contact your local Sony Service Centre.

3. Program Sorting

14

4. Viewing Settings

15

We hope you will enjoy the wonderful performance of Sony BRAVIA.

5. Brightness Adjustment

16

6. Power Saving Mode

18

7. Display Information

19

8. MPEG Noise Reduction

20

Picture Quality

Picture Quality

My picture is not clear and having lot of dots, lines and hazy. How can I improve the picture quality? Possible causes are: i. Antenna installation. ii. Antenna location. iii. Signal distribution. Consult a qualified antenna-installer before approaching Sony Service Centre.

What is the difference between ‘Full HD’ and ‘HD Ready’? The basic difference is the picture clarity in the LCD TV. The picture clarity (resolution) is measured in number of Pixels. • Full HD offers 2 Mega Pixels (1920 x 1080) resolution. The higher the pixels, the better the resolution and capability of displaying finer details. • HD Ready offers 1 Mega Pixel (1366 x 768) resolution.

Does your TV has this label?

Why is the picture quality of LCD TV crystal clear when played back by some equipments? Possible reasons are: i. Playback pictures are recorded in High Definition (HD) format. ii. These pictures are played back by HD players such as Blu-ray Disc player, HD camera or HD Game console. Play back from VCR, DVD players are mainly Standard Definition (SD) format. HD pictures are 3 times clearer than SD pictures. Refer to the pictures showing picture quality differences between SD & HD.

Standard Definition (SD) - 4.3 Ratio

High Definition (HD) - 16.9 Ratio

• • • •

You can enjoy Full HD games (e.g. PLAYSTATION®3). You can view Full HD pictures from HD camcorders (e.g. HD Handycam®). You can playback Full HD movies from HD players (e.g. Blu-ray player). You can receive Full HD digital reception from a digital tuner/set top box.

What is the recommended interface to connect Full HD to HD Devices ? High Definition Multimedia Interface (HDMI™) is the standard interface to connect other HD devices to BRAVIA. HDMI™ offers: • High bandwidth for all signal transmission between HD devices. • Transfer of uncompressed audio/video signal between HD devices. HD Programs

HD Game Consoles

HD Camcorders Full HD LCD TV

1

HD Player

2

Picture Quality

Remote Control Sensitivity

What are the common connectivity available to LCD TV? Which is the best connectivity?

How can I prevent the remote control from operating intermittently?

Refer below table for commonly available connectivity to LCD TV and other equipment.

Signal Transmitted

Separate audio connection required or not?

Picture + Sound

No

(Digital Video Interface)

Picture

Yes

Component Video

Picture

Yes

S-Video

Picture

Yes

Composite Video

Picture

Yes

RF/Coaxial

Picture + Sound

No

Picture Quality

Name

Best Quality

(High Definition Multi Media Interface)

HDMI™

Picture Quality Performance

DVI

Normal Quality

3

Sockets/Ports

Follow below actions: i. Aim remote control towards remote commander sensor location on the TV. ii. Remove the items blocking the sensor . iii. Replace batteries if needed.

CORRECT (

)

R Brightness Sensor

Remote Commander Sensor

Please refer to the instruction manual to check the location of the remote commander sensor on the TV.

4

Precautions On Handling LCD TV

How can I safely transport LCD TV?

Why LCD TV is getting too warm?

Follow below precautions. i. Disconnect all the cables. ii. Minimum 2 persons to carry the TV. iii. DO NOT stress/press on the LCD panel. iv. Hold firmly on the bottom (as shown). v. No jolts or vibration.

LCD TV generates small amount of heat which is dissipated via the ventilation holes. It is recommended: • Never cover the ventilation holes. • Leave some space clearance around the LCD TV as shown in the pictures.

Installed on the wall

Installed with stand

30 cm

10 cm

30 cm

10 cm

10 cm

10 cm

6 cm

10 cm

Leave at least this space clearance around the set

• LCD TV installed in Built-in cabinet must have sufficient ventilation.

Leave at least this space clearance around the set

Air Circulation is blocked

How can I prevent panel damage? Wall

Wall Follow below precautions. i. DO NOT push or scratch the screen. ii. DO NOT throw any objects on the screen . iii. Move slowly to adjust the angle of TV. iv. Wipe gently with a soft cloth moistened with mild detergent. v. Do not use cleaning agents such as Alcohol, Thinner , Acid cleaner etc..

Note: Built-in protection circuit will automatically switch off the unit if it is hotter than normal.

5

6

Connectivity (DVD)

Connectivity (PC)

How can I connect LCD TV to DVD player? Follow below steps to connect DVD player to LCD TV.

Step 1:

Follow below steps to connect PC to LCD TV.

Step 1:

Method 1

Method 1: Connect to Component Video input.

How can I connect LCD TV to PC?

Connect the PC to the TV through PC input.

Rear View

Rear View

Method 2: Connect to Composite Video / S-Video inputs. RGB Jack Method 2 Audio

Step 2:

Step 2:

i. Press “MENU”. ii. Press to select “External Inputs” option and press iii. Press to select “PC” option and press .

.

U

U

__

.

U

U

__

U

__

__

i. Press “MENU”. ii. Press to select “External Inputs” option and press . iii. Press to select “HD/DVD 1” option (Method 1) and press Or Select “Video 1” option (Method 2) and press . iv. DVD logo appears and then play DVD.

MENU

External Inputs Return

MENU

Program List

External Inputs

U _

_

U _

_

Return

Program List

HDMI Device Selection Video 1

External inputs

Video 1 Video 2

Settings

Video 3

Press Menu

Video 2

Settings

HDMI Device Selection

External inputs

HD/DVD 1

Video 3

Press Menu

HD/DVD 2

HD/DVD 1

HDMI 1

HD/DVD 2 HDMI 1

Select:

Set:

Select:

HDMI2

Show available TV programs Exit: MENU

HDMI2

Show available TV programs Set:

Exit: MENU

HDMI 3 PC

HDMI 3

Edit Video Labels

PC

Select:

Set:

Exit: MENU

Edit Video Labels Select:

7

Set:

Exit: MENU

Note: Connection through Component Video gives better picture quality. Choose HD/DVD1, HD/DVD 2 or whichever input is available for method 1 connection. Choose Video 1, Video 2 or whichever input is available for method 2 connection.

Please refer to the instruction manual to check the location of the remote commander sensor on the TV.

8

Connectivity (HDMI)

HDMI-CEC Connectivity

How can I connect LCD TV to other HDMI™ equipments? Follow below steps to connect HDMI™ equipments to LCD TV.

Follow below steps to connect multiple HDMI™ equipments to LCD TV.

Step 1:

Step 1:

Use HDMI™ connector to connect to HDMI™ equipments to LCD TV as shown.

Rear View

Rear View

5 4 3 2 1

HDMI 1

Use HDMI™ connector to connect to HDMI™ equipments to LCD TV as shown.

How can I set up HDMI™ - CEC?

5 4 3 2 1

HDMI 2

Up to 5 devices can be recognized end to end for cascade connection

HDMI

Step 2: .

U

U

__

i. Press “MENU”. ii. Press to select “Settings” Option and press _

__

i. Press “MENU”. ii. Press to select “External Inputs” option and press iii. Press to Select “HDMI 1” option and press .

U

Audio

_

HDMI™ Equipment (Blu-Ray)

Step 2:

MENU

.

MENU

External Inputs

Program List

Return

U _

_

U _

_

Program List

HDMI Device Selection Video 1

External inputs

Video 2

Settings

Settings

Press Menu

Video 3

Press Menu

External inputs

HD/DVD 1 HD/DVD 2 Show available TV programs

HDMI 1 Show available TV programs Select:

Set:

Select:

HDMI2 Exit: MENU

Set:

Exit: MENU

HDMI 3 PC Edit Video Labels Select:

9

Set:

Exit: MENU

Note: HDMI™ control must be set on both the TV and external equipment . Choose HDMI 1, HDMI 2 or whichever input is available for connection.

Continue to step 3

10

Auto Tuning

HDMI-CEC Connectivity

How can I set up HDMI™ - CEC?

Follow below steps to perform Auto Tuning.

Continued from page 10

Step 1:

Step 3:

U

__

.

U

U

U

__

i. Press “MENU” ii. Press to select “Settings” option and press . iii. Press to select “Channel Set Up” option and press

.

__

Press to select “HDMI setup” option and press Press to turn “ON” option and press . Power on all the connected devices. Press _ to select “OK” option and press . Wait for the scanning to complete. __

MENU

U

_

i. ii. iii. iv. iii.

How can I perform Auto Tuning

__

Picture

Program List

TV Target Inputs

All Inputs

Picture Mode

Vivid

Reset

U _

__

_

Setup

TV Auto Start-up Language

Chiness

Cinema Drive

Auto

U _

_

AV Setup HDMI Setup Timer Settings Power Saving Settings Light Sensor

Settings

Press Menu

Backlight

Max

Picture

Max

Brightness

40

Color

60

Hue

0

Color Temperature

Cool

Sharpness

18

Language

On

Noise Reduction

Low

MPEG Noise Reduction

High

Cinema Drive

Off

Advance Settings

AV Setup

On

Off

Product Information

Press Menu

Auto Start-up

External inputs

All Reset

Show available TV programs

HDMI Setup

Select:

Set:

Exit: MENU

Select:

Set:

Exit: MENU

Timer Settings

Select:

Set:

Step 2:

Exit: MENU

U

_

_

i. Press to select “Auto Tuning” option and press . ii. Press _to select “OK” button and press . iii. Press “MENU” to exit the menu screen, once tuning is completed.

Device List Update

Do you want to update the HDMI device list? Please power on the devices and activate each HDMI control setting before updating.

Searching for devices, Please wait.

OK

Select:

Channel Setup Devices found: 0

Cancel

Back: RETURN

U

_

Setup

Select:

TV

1 Digit Direct Auto Tuning

Back: RETURN

Programme Sorting Programme Labets Programme Block

Auto Tuning

Auto Tuning

Do you want to start Auto Tuning?

Program found:

Manial Programme Preset

OK

1

VHF Low

Cancel

Back: RETURN

Select:

11

Set:

Back: RETURN Exit: MENU

12

Program Sorting

Manual Tuning

How can I tune the channels manually?

How can I sort programs?

Follow below steps to perform Manual Tuning.

Follow below steps to sort programs.

Step 1:

Step 1:

MENU

_

Picture

Program List

MENU

TV Target Inputs

All Inputs

Picture Mode

Vivid

Picture

Program List

Reset

Press Menu

Max

Picture

Max

Brightness

40

Max

Color

60

Max 40

Color

Hue

0

60

Hue

Color Temperature

Cool

0

Color Temperature

Sharpness

18

Cool

Sharpness

Noise Reduction

18

Low

Noise Reduction

MPEG Noise Reduction

Low

High

MPEG Noise Reduction

High

Settings

Press Menu

Advance Settings

Show available TV programs Set:

Exit: MENU

Select:

__

Channel Setup

U

Channel Setup

TV

Channel Setup

TV

.

TV

Channel Setup

TV

Channel Setup

1 Digit Direct

Programme Sorting

Programme Sorting

Auto Tuning

00

00

Programme Sorting

01

01

Programme Labets

02

02

Manual Programme Preset

Manual Programme Preset

Programme Block

03

03

Auto Tuning

Programme

03

Programme

03

Manial Programme Preset

04

04

Programme Sorting

TV System

B/G

TV System

B/G

05

05

Programme Labets

VHF Low

06

06

Programme Block

Label

–––

Label

–––

07

07

Manual Programme Preset

AFT

On

AFT

On

08

08

Audio Filter

Low

Audio Filter

Low

09

09

Skip

No

Skip

No

Colour System

Auto

Colour System

Auto

Signal Booster

Auto

Signal Booster

Auto

VHF Low

Set:

Back: RETURN Exit: MENU

Select:

Set:

TV

Signal Level

Select:

13

Exit: MENU

1 Digit Direct

Signal Level

Select:

Set:

i. Press to select “Program Sorting” option and press ii. Press to select program numbers and press . iii. Press “MENU” to exit.

U

U

__

TV

Select:

Step 2:

.

U

_

_

Channel Setup

Exit: MENU

__

__

Press to select “Manual Program preset” option and press Press to select “VHF Low” button and press . Press _ to begin Manual Tuning. Press to stop Manual Tuning. Press to highlight the program and press .

Set:

U

Select:

U

Exit: MENU

Step 2: i. ii. iii. iv. v.

Vivid

Brightness

Show available TV programs Set:

Picture Mode

Picture

External inputs

Advance Settings

Select:

All Inputs

Backlight

U _

U _

Settings

TV Target Inputs Reset

Backlight

_

_

External inputs

.

U

U

.

U

__

U

__

i. Press “MENU”. ii. Press to select “Settings” option and press . iii. Press to select “Channel Set Up” option and press __

__

i. Press “MENU”. ii. Press to select “Settings” option and press . iii. Press to select “Channel Set Up” option and press

Exit: MENU

Select:

Set:

Set:

Back: RETURN Exit: MENU

Select:

Set:

Exit: MENU

Select:

Set:

Exit: MENU

Exit: MENU

14

Viewing Settings

Brightness Adjustment

I notice a change in brightness between different LCD TVs. Is this normal?

What are the preferred picture settings?

When judging the brightness certain factors are to be considered

These are 3 recommended settings as below: i. Suitable for standard picture: Standard Mode. ii. Best for watching movie at home: Cinema Mode. iii. Best for shop front display: Vivid Mode.

RECOMMENDED BRIGHTNESS: • Check the LCD TV is capable of producing bright yet natural images. Look for an image that shows a good level of detail in dark areas without washing-out the rest of the image by being too bright. • Consider the brightness of the surrounding environment. This always affects the perceived picture brightness of the LCD TV. A LCD TV will appear less bright or too bright in different rooms because light differs in each scenario.

What is the best viewing distance from the LCD TV? Best viewing distance depends on the screen size. Refer to the table below for recommended viewing distance. Screen Size 26 Inch 32 inch 37 inch 40 inch 46 inch 52 inch

Viewing Distance Range 1 metre 1.2 metre 1.4 metre 1.5 metre 1.7 metre 2 metre

3x

x

Recommended distance for viewing High Definition picture is 3 times of TV vertical screen size. Recommended distance for viewing Standard Definition picture is 5 times of TV vertical screen size. 15

ABOUT BRAVIA: • The BRAVIA LCD TV is equipped with an Auto Light Sensor. This is an Automatic backlight control system which will automatically adjust its brightness according to lighting conditions. • This helps to provide the optimum picture quality in any environment. • This helps avoid eye-strain while watching TV as the picture brightness will follow the lighting of the room accordingly. • With the Auto Light Sensor feature, there may be savings on your electrical costs because this system reduces excessive brightness which then optimizes its power consumption. 16

Brightness Adjustment

Power Saving Mode

How can I adjust TV brightness manually?

Why is the picture darker than usual?

Follow below steps to adjust brightness..

The picture will be darker if the unit is in power saving mode. Follow below steps to switch off power saving mode.

Step 1:

U

_

_

i. Press “MENU”. ii. Press to select “Settings” option and press

Step 1:

.

MENU

U

_

_

i. Press “MENU”. ii. Press to select “Settings” option and press MENU

Program List

_

U _

TV

Program List

External inputs

External inputs

U _

_

Press Menu

Settings

Press Menu

Set:

Step 2:

Target Inputs

All Inputs

Picture Mode

Vivid

Picture Mode

Vivid

Max

Backlight

Max

Picture

Max

Picture

Max

Brightness

40

Brightness

40

Color

60

Color

60

Hue

0

Hue

0

Color Temperature

Cool

Color Temperature

Cool

Sharpness

18

Sharpness

18

Noise Reduction

Low

Noise Reduction

Low

MPEG Noise Reduction

High

MPEG Noise Reduction

High

17

Set:

Exit: MENU

Max

Brightness

40

Color

60

Hue

0

Color Temperature

Cool

Sharpness

18

Noise Reduction

Low

MPEG Noise Reduction

High

Select:

Set:

Exit: MENU

U

U

U

___

TV

Setup

Auto Start-up

Reset

Backlight

Set:

Max

Picture

to select “Set Up” option and press . to select “Power Saving Setting” option and press . to select “Off”, “Low”, “High” or “Picture Off” and press

Setup

TV

All Inputs

Advance Settings

Select:

i. Press ii. Press iii. Press

.

U

U

U

___

Picture

Target Inputs Reset

Vivid

Backlight

Step 2: ___

___

Press to select “Picture” option and press . Press to select “Brightness” option and press Press to select required level and press . Press “MENU” to exit. TV

Picture Mode

Show available TV programs

Exit: MENU

Select:

Picture

All Inputs

Advance Settings

Show available TV programs

i. ii. iii. iv.

Target Inputs Reset

Settings

Select:

.

Picture

Brightness

TV

.

Setup

TV

Power Saving Settings

Power Saving Settings

Language

Chiness

Power Saving

Off

Power Saving

Off

Cinema Drive

Auto

Power Consumption

Off

Power Consumption

Low

AV Setup

High

HDMI Setup

Picture Off

Timer Settings Power Saving Settings

54

Min

Light Sensor

Max

Off

Product Information All Reset

Advance Settings

Exit: MENU

Select:

Set:

Exit: MENU

Select:

Set:

Exit: MENU

Select:

Set:

Exit: MENU

Select:

Set:

Exit: MENU

18

Display Information

MPEG Noise Reduction

How can I remove the “gray rectangle” or “clock” in the bottom left corner of the screen? Follow the below steps to adjust display information. Press the display info

How can I reduce MPEG noise? (mosquito type noise due to blocks in picture) Follow below steps to adjust brightness.

Step 1:

button







i. Press “MENU”. ii. Press to select “Settings” option and press

.

MENU Program List

 



External inputs Settings

With Noise

Press Menu

Show available TV programs Select:

i. Press to select “Picture” option and press ii. Press to select “MPEG Noise Reduction” option and press . iii. Press to select “Low” option and press .





. After Noise Reduction



15







Channel number

Step 2:

Exit: MENU



In “AV input mode”, the display info (i+) button will have the following function.

Set:

Screen mode Wide Mode: Wide Zoom

Clock information

10:46 AM

Picture

TV

Picture

All Inputs

Target Inputs

All Inputs

Picture Mode

Vivid

Picture Mode

Vivid

Reset

Press once:

Displays information such as current channel number and screen mode such as Wide Mode. (Channel number or AV input label will remain)

19

Press twice:

Removes channel number or AV input label and displays “Clock” in the lower right corner of the screen. If the Clock is not set will display “--/--“.

Press thrice:

Removes clock information from screen. (Returns to normal viewing mode without any display information).

Reset

Backlight

Max

Backlight

Max

Picture

Max

Picture

Max

Brightness

40

Brightness

40

Color

60

Color

60

Hue

0

Hue

0

Color Temperature

Cool

Color Temperature

Cool

Sharpness

18

Sharpness

18

Noise Reduction

Low

Noise Reduction

Low

MPEG Noise Reduction

High

MPEG Noise Reduction

High

Advance Settings

Select:

TV

Target Inputs

Set:

MPEG Noise Reduction High Medium Low Off Select:

Exit: MENU

Advance Settings

Exit: MENU

Select:

Set:

Exit: MENU

20