Carl J. Pfaffenberg - Stephen F. Austin State University

Carl J. Pfaffenberg 1100 Chestnut St. Nacogdoches, TX 75965 Office 936-468-2130 Fax 936-468-2140 [email protected] Work Experience 8/04 – present Associate Professor at Stephen F. Austin University, Nacogdoches, TX Teach graduate students supervision and leadership. Teach undergraduate students introduction to Hospitality, Casino Management, Lodging Administration, Cost Control, Regulatory aspects of Hospitality, Club Management, and Responsible Alcohol Service. Provide service to the University and community. Provide research in the area of casino gaming and post-secondary alcohol consumption. 8/98 – 7/04 Assistant Professor at University of Tennessee, Knoxville. Taught graduate students financial administration, lodging administration, and seminar presentation. Taught undergraduate students in the areas of cost control, tourism, lodging management, strategic management, legal aspects, human resources, and sanitation. Research interests include food safety, casino gambling, and post secondary student alcohol consumption. Admitted to Graduate Faculty in 1999. 8/97 – 7/98 Assistant Professor at University of Hawaii, Manoa. Taught purchasing, restaurant and club management, and food service systems. Appointed to graduate faculty in January of 1998. Served as faculty adviser to the Club Managers of America Association student section. Served as faculty representative on University food service committee. Admitted to Graduate Faculty in 1998. 8/94 - 5/97 Graduate Assistant at University of Tennessee, Knoxville. Taught in the Hotel, Restaurant Administration division courses of front office management and convention/meeting planning. Served as faculty adviser to the HRA student association. Teaching was during the course of finishing requirements for the Ph.D. in Human Ecology. 8/92 - 6/94 Instructor at Central Missouri State University, Warrensburg, MO. Taught in the Hotel, Restaurant Administration division courses of safety and sanitation, legal aspects of hospitality, front office management, hotel/restaurant management, convention service management, hospitality facilities programming, and hospitality maintenance. Served as faculty adviser to the HRA student association. 5/88 - 7/92 General Manager for Select Hotel Management of Ann Arbor, MI. Joined company as Food and Beverage Director for the Holiday Inn, East Lansing, MI. Promoted to General Manager of the Clarion Hotel and Executive Suites in Farmington Hills, MI. Transferred to General Manager of the Clarion Hotel and Executive Conference Center in Big Rapids, MI. Received Gold Award from franchisor for outstanding property, 1991. 7/87 - 4/88 Consultant for Omega Hospitality Services in Atlanta, GA. Primarily assigned as executive search recruiter. 1 of 6

Education 8/94 - 12/97 1/70 - 8/71 9/62 - 6/66 Awards 9/03 11/03

University of Tennessee, Knoxville, Knoxville, TN Ph.D. August, ’97, Human Ecology Michigan State University, East Lansing, MI M. B. A. August, ‘71, International Marketing B. A. June, ‘66, Hotel, Motel, and Club Management Tennessee Tourism Roundtable Received “Gladiator for Tourism” award for work with Certified Tennessee Tourism Professional accreditation program ICHRIE Outstanding paper reviewer for 2003 annual conference

Memberships International Food Service Executives Association, Texas Restaurant Association, Texas Hotel/Lodging Association, Association of Casino Educator’s, Nacogdoches Safe and Drug Free, Driving Jacks. Certifications Certified Hotel Administrator from the American Hotel and Lodging Association. Certified Food Executive from the International Food Service Executives Association. Certified ServSafe Instructor from the Educational Foundation of the National Restaurant Association. Certified Alcohol Beverage Service Instructor from the State of Tennessee. Certified Texas friendly from Texas Forest Trails Committee Activity Departmental Tenure and Promotion Qualifications Departmental Assessment Departmental Faculty Search, Chair College Assessment College Graduate Research Committee College Team Leader for Faculty Research Academy University Alcohol Policy Committee Board member for Nacogdoches Main Street through 5/2015 Board member for East Texas Restaurant Association through 10/2016 Board member for the Association of Casino Educators through 06/2016 Peer Reviewed Publications Pfaffenberg, C. J., Runnels, C. B. and Darville, R. (2014) The IPAD2: A Survey Facilitator. (2013). Journal of Information Systems Technology & Planning, 7,(18): 40-52 Pfaffenberg, C. Campbell, J., Costello, C. (2010). Local Food Utilization: A Winner for the Environment and the Casino. Review of Management Innovation and Creativity. 3(5): 54-67. 2 of 6

Pfaffenberg, C. (2007, Fall). How Hospitable is Your Hospitality Program? Hawaii International Business Conference Proceedings. Pfaffenberg, C., Burnett, J., (2007, Spring). Hotel Web Site Users: A Demographic View. The Consortium Journal of Hospitality and Tourism. 11(2):51-60. Salazar, J., Pfaffenberg, C., Salazar, L., (2006, Spring). Locus of Control vs. Employee Empowerment and the Relationship with Hotel Managers' Job Satisfaction. Journal of Human Resources in Hospitality & Tourism: 5(1). Pfaffenberg, C. (2004). Beverage Ethics: College Level Education for Alcohol Responsibility. Florida International University Hospitality Review. 22:1. 41-46. Pfaffenberg, C. (2003). An absence of difference in alcohol beverage knowledge: Gender and major, Hosteur, Fall: 15-18. Pfaffenberg, C. (2003). The ethics of casino marketing. The Consortium of Journal of Hospitality and Tourism. 7(1). Pfaffenberg, C. (2003). Amnesty for illegal aliens: Problem or solution for hospitality? The Consortium of Journal of Hospitality and Tourism. 7(1). Pfaffenberg, C. & Costello, C. (2001). Items of importance to patrons of Indian and riverboat casinos. Gaming Research & Review Journal. 6(1), 33-41. Pfaffenberg, C. & Costello, C. (2000). Expectations of patrons in Indian and riverboat gaming visits. Praxis: The Journal of Applied Hospitality Management, School of Hospitality College of Business, Georgia State University. 3(1), 78-91. Pfaffenberg, C., Costello, C., Reed, A. (2000). Cluster analysis of Indian and riverboat casino patrons. The Consortium of HBCU’s. Delaware State University. 4(2), 73-82. Pfaffenberg, C., Costello, C., McGrath, M. (1999). Demographics of Indian and riverboat casinos patrons. Journal of Hospitality and Leisure Marketing. 5(4), 73-87. Invited Publications Pfaffenberg, C. (2004). We’re No. 1! Georgia Hotel and Travel Association Journal. April, 2004. Pfaffenberg, C. (2000). Encyclopedia of Tourism. Routledge Press, London. Contrib. author.

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Peer Reviewed Presentations Presented findings at the Intellect Base International Consortium in Las Vegas, NV in 12/09. Presentation was Local Food Utilization: A Winner for the Environment and the Casino. Copresenter was Carol Costello. Presented findings at the Texas Association of Teacher Educators in 6/07. Presentation was titled: Non-Traditional Assessments for an online course. Presented findings at the Hawaii International Business Conference in 5/07. Presentation was titled: Cultural Foods as a Bridge to Diversity. Co-presentor, Darla Daniel-O’Dwyer. Presented findings at the Hawaii International Business Conference in 5/07. Presentation was titled: How hospitable is your hospitality department? Presented poster session at the Department of Education Higher Education Council’s annual meeting on Alcohol, and Other Drug Abuse among post secondary students on October 17-19, 2003 in Austin TX. Presented at the Hawaii International Conference on Business, June 2003. The Development of Beverage Ethics: College level education for alcohol responsibility. Presented findings at the Council of Hotel, Restaurant and Institutional Educators annual meeting in Orlando, FL in 8/02. Presentation was titled, Amnesty for Illegal’s: A solution or problem for the hospitality industry? Presented findings at the Southeast Council of Hotel, Restaurant and Institutional Educators in Atlanta, GA, 2/02. Presentation was titled, Love ‘em and leave ‘em: The ethics of casino gambling. Presented research findings related to Cluster analysis of patrons of Indian and riverboat casinos. Council of Hotel, Restaurant and Institutional Educators annual convention, New Orleans: 7/00. Presented research findings related to patrons of Native American and riverboat casinos for the annual Council of Hotel, Restaurant and Institutional Educators convention, Washington, DC: 8/96. Invited Presentations Presented the Hospitality Administration program to the Travel, Exhibition, and Meetings Management meeting in Irving, TX on November 18, 2011. Presented career opportunities in hospitality to the Texas Association of Child and Family Studies student association, March, 2006. Presented Career Cluster Knowledge, skills, and abilities for Hospitality Administration careers to the Deep East Texas Preparatory group of high school counselors and teachers at Stephen F. Austin State University, 2/7/06 Presented the BECLEAR program for review at the National Bar and Restaurant Show, March 810, 2004 at the Las Vegas Convention Center, Las Vegas, NV 4 of 6

Invited Presentations (Ctd.) Presented a ½ day symposium on legal aspects and cost control for the restaurant industry to a group of visiting restaurateurs from Russia, at the University of Tennessee, Knoxville, TN, 4/22/04. . Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable in Knoxville, TN, 3/03. Presented 2002 Certified Tennessee Tourism Professional designees for the Governor’s conference of the Tennessee Tourism Roundtable in Nashville, TN: 9/02. Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable in Knoxville, TN, 3/02. Presented 2001 Certified Tennessee Tourism Professional designees for the Governor’s conference of the Tennessee Tourism Roundtable in Jackson, TN, 10/01. Featured speaker for the Kasetsart University/University of Tennessee joint workshop on recent advances in food safety, held at Kasetsart University, Bangkok, Thailand, June 11-15, 2001. Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable: 3/01. Presented a continuing education program on customer service for the Tennessee Marina Association in Nashville, TN, 11/00 Presented 2000 Certified Tennessee Tourism Professional designees for the Governor’s conference of the Tennessee Tourism Roundtable in Chattanooga, TN, 10/00. Presented a continuing education program on service in a tourist environment for the Bristol Area Chamber of Commerce, Bristol, TN, 4/00. Presented a continuing education program on service in a tourist environment for the Pickett County Chamber of Commerce through the Extension program in Birdsong, TN, 4/00. Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable in Nashville, TN, 3/00. Presented “How to inspect a hotel room” for local television channel in Knoxville, TN, aired on May 30, 1999. Presented to Japan Academic Society of Tourism “Gaming demographics and tourism development”. International Tourism Development Symposium, University of Hawaii: 01/98.

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Funded Grants 2011-Awarded $54,717 from Nacogdoches Convention and Visitor’s Bureau to conduct basic marketing research in cooperation with Dr. Chay Runnels as Co-PI. 2006-Received $750 grant from Deep East Texas Vocational Preparatory Program to present Career Cluster Knowledge, skills, and abilities for Hospitality Administration careers 2004 - Received $500 mini-grant from Office of Research and Sponsored Programs at SFASU to pursue gambling habits of college students. 2002- Co-PI with Carol Costello on a $45,000 gift from Eagle Distributing to establish an alcohol awareness program at the University of Tennessee. 2001- Received $3000 annual commitment from the Tennessee Tourism Roundtable for the Tourism Institute to conduct the annual certification program, Certified Tennessee Tourism Professional. Total value projected to be $15,000 through renewal. Non-funded Grants March, 2009-Applied for a Harrah’s Research Grant in the amount of $25,000 for investigation related to local food consumption being a competitive advantage for casino restaurants. Co-PI with Carol Costello from the University of Tennessee. October, 2006, requested funding from SFASU Office of Research and Sponsored Programs related to student acceptance of foods with which they are unfamiliar. May, 2001, requested funding from the USDA related to mystery shopping in food service establishments. April, 2001, requested funding from the Robert Wood Johnson Foundation to initiate food safety training for underserved populations. January, 2001, Requested funding from the Ford Foundation related to food safety training for food service personnel in Pacific Rim countries, specifically Thailand. January, 2001, Requested funding from the Pew Charitable Trust related to web based food safety training for hospitality programs at Historic Black Colleges and Universities. The focus on the HBCU’s relates to those programs that do not offer a specific food service sanitation certification program. Requested funding in 11/98 for “Tennessee Salute to Tourism” dinner from the College of Human Ecology. Dinner was to be signature event for hospitality program. Proposal was declined. 6 of 6