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hubbing

voice

international wholesale solutions TDM / IP

Orange in brief

our solution

In short, our hubbing voice transit service provides you with international voice traffic termination. You may use our service either to convey your traffic to destinations to which you do not have a direct route or which lack capacity, or to optimize the cost/quality factors according to your needs.

This solution is available on Orange’s seamless network, based on TDM and IP technologies.

access to the service

an exhaustive choice of 950 destinations A destination can be a country (fixed or mobile), a city or a mobile network and is always defined by a numbering plan.

general case An interconnection between Orange and the customer is created to support the hubbing service. This interconnection can be implemented either via TDM or IP and may also be used to route other voice/data solutions. exclusively in VoIP Hubbing Premium Full IP service minimizes transcoding and is ready to support innovative services such as HD Voice. *specific case All our TDM and VOIP Hubbing services are available via our specific Hubbing Acces France offer. * French licenced operators

With this solution, a single interconnection with us gives you access to all our destinations. Our Hubbing service is based on our 3 qualities to better meet your needs.

a choice of solutions Adapt the quality/price ratio in accordance with the needs of each destination. Innovation and quality Routing on Orange’s IP bilateral partners CLI transmission

Premium Full IP

More than 30 Full IP Gold destinations

Premium

More than 650 GOLD destinations

Reliable quality Routing on Orange’s bilateral and selected premium partners CLI transmission

Optimum

More than 300 SILVER destinations

Cost optimization Dynam ic routing Price/quality ratio

Hubbing services

a price per minute/destination Prices are set for a maximum period of one month. Changes require a seven day prior notice. Monthly invoice in USD, EUR or SDR (Special Drawing Rights). a dedicated customer support Customer Support Centre (CSC international wholesale) available 24/7/365, through a single number.

Our hubbing service provides you with worldwide voice traffic termination towards any destination, benefiting from our large set of interconnections and business agreements. Premium Full IP: innovation and best in class quality of service The Hubbing Premium Full IP service provides high quality of service with minimum transcoding on call path allowed by 100% IP routing over France-Telecom Orange’s network. This service is ready to support innovative services such as High Definition Voice. Premium: reliable Quality of Service The Hubbing Premium service provides stability for your retail traffic. It offers quality routing towards the main mobile and fixed destinations, with steady answer-to-seizure ratio levels and CLI transfer. The Hubbing Premium gives you enhanced fault management and monthly customized and detailed quality of service reporting, with key indicators for its specific traffic. Optimum: balanced price and quality The Hubbing Optimum service offers cost optimization to terminate your international voice traffic. You can enjoy the flexibility you need to steer the best course for your business, benefiting from a global and dynamic coverage as well as competitive prices.

IP benefits consolidate your network manage the scalability with ease optimize your operational costs and bandwidth consumption develop applications and services based on Voice over IP such as HD Voice For best-in-class quality of service levels, our hubbing service is also available via Multiservice IP eXchange offer.

Orange Operating in 33 countries, Orange is one of the world’s leading telecommunications operators. The Group has a total customer base exceeding 227 million customers including more than 169 million mobile customers worldwide. Covering Internet, television and mobile services, Orange is among the leaders in Europe for mobile and broadband internet and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.

www.orange.com/wholesalesolutions

France Telecom Orange corporation with a total capital of 10 595 541 532 € - 380 129 866 RCS Paris – January 2012

your benefits

voice

international wholesale solutions

hubbing Premium Full IP

Orange in brief

our solution

Our hubbing voice transit service provides you with international voice traffic termination thanks to a single interconnection with us. You may use our service either to convey your traffic to destinations to which you do not have a direct route or which lack capacity, or to optimize the cost/quality factors according to your needs.

best in class quality of service Hubbing Premium Full IP service provides carrier-grade quality of service with minimum transcoding on call path allowed by 100% IP routing over France Telecom-Orange’s network.

VOIP supplier

VoIP customer VoIP France Telecom -Orange Network

innovation This service offers HD Voice and is ready to support innovative services. an exhaustive choice of 950 destinations A destination can be a country (landline or mobile), a city or a mobile network and is always defined by a numbering plan. Premium Full IP

More than 30 Full IP Gold destinations

Premium

More than 650 GOLD destinations

Optimum

More than 300 SILVER destinations

Hubbing services

Innovation and quality Routing on Orange’s IP bilateral partners CLI transmission

Reliable quality Routing on Orange’s bilateral and selected premium partners CLI transmission

Cost optimization Dynamic routing Price/quality ratio

a price per minute/destination Prices are set for a maximum period of one month. Increases require a seven-day notice period. Monthly invoice in USD, EUR or SDR (Special Drawing Rights). a dedicated customer support Our Customer Support Centre (CSC international wholesale) is available 24 hours a day,365 days a year, through a single number.

bestbest-inin-class quality of service minimum transcoding on call path allowed by 100% routing over the Orange network no codec transcoding, optimized vocal quality G711 20ms codec used as minimum common codec no voice compression priority for troubleshooting (including for CLI) quality of service monthly reports dedicated to your traffic crystal clear vocal quality with High Definition Voice extend HD quality to your client’s international fixed and mobile calls towards innovative services new codec based services, such as High Definition Video, allowed by 100% IP routing with Orange’s network towards 30+ Full IP Gold destinations agile time to market an offer which evolves and adapts quicker time-to-market innovations from the group research and innovation centers

IP benefits consolidate your network manage the scalability with ease optimize your operational costs and bandwidth consumption develop applications and services based on Voice over IP such as HD Voice also o available via Multiservice IP eXchange offer. For best in class quality of service levels, this service is als




your benefits

bilateral migration to VoIP

voice


Orange in brief

our solution

Bilateral Migration is the migration of TDM bilateral interconnection to VoIP bilateral interconnection. Access to Orange’s Bilateral Migration offer is established by the signature of a VoIP amendment to the existing TDM bilateral agreement.

Our direct routes connect more than 370 operators worldwide and 950 destinations. These destinations are either fixed or mobile networks, providing premium quality termination.

Bilateral agreements define the Settlement Rates that correspond to the routing and termination costs of the calls terminating on each party’s network. A VoIP bilateral route is a gateway opening access to Orange’s full range of Voice Over IP Wholesale Solutions.

The bilateral IP migration solution provides you: reliability with a private redundant IP access dedicated to VoIP scalability as VoIP allows easily to manage the network capacity operational cost reduction thanks to VoIP technology and bandwidth consumption optimization new services development opportunities based on VoIP technology

your benefits As a telecommunications carrier, Voice over IP allows you to: consolidate your networks and operate only one manage the scalability of your network with ease

develop new applications and services based on Voice over IP

And all this while retaining the advantage of a bilateral commitment, dedicated to voice traffic: high quality of our network with top ASR (Answer Seizure Ratio) levels and reactivity on incident solving a longlong-term profitable relationship with an incumbent carrier, which makes it possible to exchange big volumes of traffic an increase in generated revenue (roaming opportunities, increased call duration and others) a comprehensive access to any destination in France with coverage of all networks and value added services




reduce your operational costs

International Direct Dialling

TDM / IP

voice


Orange in brief

our solution

International Direct Dialling is Orange’s French termination service for international fixed and mobile voice operators. Access to Orange’s International Direct Dialling offer (TDM or IP) is established by the signature of a bilateral agreement.

This solution is available on Orange’s seamless network, based on TDM and IP technologies. We have direct routes with 340 operators worldwide that allow up to 950 destinations. These destinations are either fixed or mobile networks, providing premium quality termination. the International Direct Dialling solution provides:

A bilateral route (TDM or IP) is a gateway opening access to Orange’s full range of wholesale voice solutions.

a 24/7 customer support centre, relying on a centralized network supervision. flexible ways to interconnect: International Direct Dialling is based on terrestrial, submarine, satellite or IP supports expertise based on management of 340 direct interconnections

your benefits high quality of our network with top ASR (Answer Seizure Ratio) levels and good response to incident

an increase in generated revenue with roaming opportunities and increased call duration a comprehensive access to any destination from France with coverage of all networks and value added services

go further with IP support In addition of these benefits, voice over IP allows you to: consolidate your network manage the scalability with ease optimize your operational costs and bandwidth consumption develop applications and services based on Voice over IP such as HD Voice For bestbest-inin-class quality of service levels, our service is also available via via Multiservice IP eXchange offer.




a longlong-term profitable relationship with an incumbent carrier, you can benefit from high volumes of traffic to exchange

Multiservice IP eXchange

voice and mobile data


Orange in brief

our solution

As communications become ubiquitous and Service Providers go IP, Orange caters for current and future needs by providing its global Multiservice IP eXchange solution: security: private IP network dynamism: new IP based services simplicity: pick and choose efficiency: economies of scale interoperability: industry standards quality: end-to-end QoS

Multiservice IP eXchange is a single plug enabling access to carrier-grade services, with benefits from economies of scale and compliant with GSMA & i3 Forum specifications.

Multiservice IP eXchange offer allows access to Voice, Messaging, Signalling and Innovative services

“à la carte” selection is made possible among Orange’s cloud of IPX services with reduced time to market thanks to efficient technical engineering and legal framework

Our offer focuses on high QoS value for Service Providers, with segregation from Public Internet, QoS commitments and proved reliability.

dynamic Multiservice IP eXchange roadmap takes into account development of Roaming LTE, HD voice & RCS Services and upcoming innovations from our Orange Labs (3,800+ researchers, engineers and scientists and 8,400+ patents issued)

your benefits

one Multiservice Network for several services built on Orange International IP Backbone IPX Connectivity for high Quality of Service matching traffic patterns IPX Services including voice, messaging, connectivity, roaming and innovation

and more access Orange leading services all included roaming management through Orange Roaming Hub IPX Worldwide Service Platforms RIM official partner High Definition Voice IPX Connectivity global IP MPLS private network worldwide coverage Customer Access Links end-to-End Quality of Service




value proposition shared access architecture for high cost efficiency worldwide Orange group network capillarity per service guaranteed bandwidth managed CPE option for measured end-to-end QoS

SS7

mobile


Orange in brief

our solution

The SS7 service enables the transit and management of international signalling. It allows mobile operators to exchange international roaming and SMS traffic.

World leader in roaming signalling with almost 20 years’ experience and the widest roaming coverage (over 900 ITU and ANSI destinations), our SS7 offer meets mobile operators’ needs for quality, security and international coverage. With a customized connection to our network, and our legacy TDM SS7 or SIGTRAN (SS7 over IP) connectivity, mobile operators benefit from a high quality network and a rapid development of roaming. We offer you the most complete signalling solution with its SS7 Standard and ITU/ANSI conversion offers, supplemented by a set of options (Migration, Securization) and optional value added services: SMS Control, SS7 More, Prepaid SMS, Anti spoofing, Alliage Short code, Optimum Roaming and SMS Roaming Info.

STP: STP routing of signalling messages SCCP: SCCP analysis and translation of the signalling messages’ addresses *Roaming partner of the customer GSM operator (ITU or ANSI destination)

Our SS7 standard offer consists in the exchange of signalling over our SS7 network for mobile operators to implement roaming for their subscribers and helps them generate extra revenues by means of Roaming-in”. For best in class QoS levels, this service is also available via our Multiservice IP eXchange offer.

SS7 options migration With our smooth and dedicated migration process, time-consuming tasks become easier and quicker, with an expert coordinating the mobile operator’s connection to our network.

With the securization option, the mobile operator having to link its network to Orange’s SS7 equipment can benefit from a redundant link to a second set of equipment. This allows it to enhance the roaming service availability (in case of link outage) and to benefit from a sharing tool to load traffic.

detailed traffic reporting via Extranet access This report breaks traffic down by origin and by destination, by billing items (SS7 traffic, Conversion traffic,…) and by service elements (Roaming, International SMS, USSD and Camel services), and enables mobile operators to improve their awareness of their SS7 traffic. It is available on Orange’s Wholesale Solutions Extranet.

your benefits a comprehensive and unique offer With services dedicated to mobile operators and strong expertise, we know how to meet your needs.

the widest coverage 900 operators in 230 countries.

the bestbest-inin-class quality of service Monitoring 24/7, network reliability, 99.999% service availability, detailed reports, etc.

successful implementation Migration offer, dedicated Program Manager, short delays for roaming opening, daily international tables update.

customer oriented organization A partner committed to your business, sharing know how in all areas of roaming development. With professionalism, reliability and commitment to service, we ensure your requests are precise and we guarantee response time and successful implementation.




securization

VPN SIGTRAN

mobile


Orange in brief

our solution

SIGTRAN stands for SIGnalling TRANsport. It is a standardized IP protocol developed by the IETF (Internet Engineering Task Force) work group and enables the transport of signalling over IP.

World leader in roaming signalling Orange has more than 15 years’ experience and the widest roaming coverage (over 900 ITU and ANSI destinations) worldwide to offer. Our SS7 offer meets all the needs of mobile operators in terms of quality, security and international coverage with a complete set of services: SMS Control, SS7 MoRe, Prepaid SMS, Anti spoofing, Alliage Short Code and Optimum Roaming.

This protocol was developed to face the SS7 overload issue because of the limitation to only 16 channels for TDM.

glossary STP: STP Signalling Transfer Point SCTP: SCTP Stream Control Transfer Protocol VPN: VPN Virtual Private Network

Besides the traditional connectivity via TDM, we offer SIGTRAN connectivity: SS7 VPN SIGTRAN. The SS7 VPN SIGTRAN connection consists in providing you with IP connectivity from our PE (Provider’s End Routers) to our STP equipments. Thanks to the SCTP protocol and Multi-Homing mechanisms, SS7 VPN SIGTRAN provides you with: a high level of quality of service, similar to that of SS7 over TDM (traditional SS7 network), using 2 different SIGTRAN VPN paths the same security level and connection availability more bandwidth: no more capacity limitation For best in class QoS levels, this service is also available via our Multiservice IP eXchange offer

The introduction of SIGTRAN in the SS7 offer improves the quality of transport for SS7 signalling over IP and allows you to face the network overload issue. Positioned as a follow-up to the traditional SS7 offer, SS7 VPN SIGTRAN will replace the existing narrowband SS7 for roaming traffic.

high quality of service We commit to high service availability by ensuring delivery, as well as network and circuit quality by means of top-level SLAs. increased signalling capacity Our solution helps you face the growing SS7 traffic that traditional TDM SS7 can barely support by removing the 16x64 kbps TDM bandwidth capacity limitation. cost effective solution Our offer reduces costs of link operating and monitoring; higher bandwidth facilitates signalling links load monitoring and reduces links quantity requirements. No more need to add new point codes or to reconfigure the network to solve bottlenecks. differentiate from competitors Facilitate migration to next-generation architectures as SIGTRAN is used by 3GPP R4 (MSC Split Architecture) and R5 (IMS).

Orange Operating Orange is one of the world’s leading telecommunications The Group has a total Operating in in 33 overcountries, 35 countries, France Telecom-Orange is one of the world’s leadingoperators. telecommunications customer base exceeding 227 million customers including more than 169 million mobile customers operators. The Group has a total customer base exceeding 220 million customers including more than 160 million worldwide. Covering Internet, television and mobile services, Orange among the leaders in Europe mobile mobile customers worldwide. Covering Internet, television and mobileisservices, Orange is among the for leaders in and Europe broadband internet and, under the and, brandunder Orange Services, is oneServices, of the world leaders providing for mobile and broadband internet the Business brand Orange Business is one of theinworld leaders in telecommunication services toservices multinational companies. providing telecommunication to multinational companies.



your benefits

SMS Control

SS7 option

mobile


Orange in brief

our solution

All your international SMS traffic (SMS MO and SMS MT) is analyzed in real time by SMS Control platform

World leader in roaming signaling Orange has more than 15 years’ experience and the widest roaming coverage (over 900 ITU and ANSI destinations) worldwide to offer. Our SS7 offer meets all the needs of mobile operators in terms of quality, security and international coverage with a complete set of services: SMS Control, SS7 MoRe, Prepaid SMS, Anti spoofing, Alliage Short Code and Optimum Roaming.

Orange

glossary HPLMN: HPLMN Home Public Land Mobile Network MAP: MAP Mobile Applications Part layer MSISDN: MSISDN Mobile Subscriber Integrated Services Digital Network Number SCCP: SCCP Signalling Connection Control Part SMS MO: MO SMS Mobile Originated SMS MT: MT SMS Mobile Terminated VLR: VLR Visited Location Register

The SMS Control Solution protects your incoming international SMS traffic from spam and fraud. The SMS Control platform is located within our SS7 network. All your international SMS traffic is routed through the SMS Control platform which then controls the sequence of the signalling message and the parameters contained in the message. If spam or fraud is detected, the SMS are blocked. Thanks to a secured web access, our SMS Control solution enables you to implement your own filtering rules and manage your SMS Interworking flow.

Our SMS Control solution enables you to: proactively analyze your international SMS traffic block fraudulent SMS in real time implement and manage in real time your own filtering rules, reporting and alerts Our SMS Control solution is compatible with other anti-spam solutions.

so as to create the SMS Control platform, the following technical requirements are needed: - dedicated Global Title (GT) - dedicated IMSI ranges (International Mobile Subscriber Identity) availability to ensure a consistent routing of the provided GT availability to implement a portability trigger (anti faking)

your benefits turnkey service with a simple takeover under Orange guidance, providing you with specific 2.5-day training no need to develop your own platform nor equipment maintenance, provisioning and monitoring of the platform is under the responsibility of Orange totally integrated solution: the SMS Control service is integrated into the SS7 service (in terms of billing and contract) cash saving monthly fixed fee instead of CAPEX investment avoid loss of revenue because of a disruption to international SMS traffic (estimated impact 300 k€ per day) SMS inter-working cost from recipient networks (could represent a loss of over 150 k€) improvement of the service provided to your end users avoid MSISDN usurpation and prevent billing conflicts prevents unsolicited messages being received by end users




pre-requisites

Prepaid SMS Roaming

SS7 option

mobile


Orange in brief

our solution

SMS MO (Message Originated) prepaid in roaming: SMS sent by an MNO’s prepaid subscriber in an outbound roaming situation


[1] Query the HLR to get the IMSI of the SMS originator [2] Trigger the MNO SCP to check if the account exists for prepaid subscriber: - If there is enough credit, the SCP will send a “continue” message to the Prepaid SMS platform which will [3] relay the SMS MO to the SMS Center. - If there is not enough credit, the SCP will send a “release” message to the Prepaid SMS platform which will block the SMS MO. for postpaid subscriber: the SCP will send a “continue” message to the Prepaid SMS platform which will relay the SMS MO to the SMS Center.

The Prepaid SMS Roaming option provides a centralized solution to manage and control in realtime SMS MO prepaid sent by outbound roamers. Our Prepaid SMS Roaming solution is located within our network. SMS MO traffic from all outbound roamers (prepaid and postpaid) will be routed by Orange to the Prepaid SMS Roaming platform. For prepaid customers having sufficient credit (or for post-paid customers), the Prepaid SMS Roaming platform will forward the MO to the SMS-Center, whereas for prepaid customers without sufficient credit, the Prepaid SMS Roaming platform will block the MO message.

Orange has to be your unique SS7 provider in order to fully benefit from the solution you must be CAMEL V2 / CAMEL V3 (provided the CAMEL V3 label “MO-SMS-CSI” in Roaming is deactivated). you need to implement a new service logic in your SCP (Service Control Platform) based on CAMEL Phase 2/3 and a new rating plan specific to SMS MO in roaming.

your benefits turnkey service totally integrated solution: the Prepaid SMS Roaming service is integrated in the SS7 service (in terms of billing and contract). no CAPEX investment: you pay monthly fixed fees. no need to develop your own platform. a simple transfer: maintenance, provisioning and monitoring of the platform will be under Orange’s responsibility. creating additional revenue you manage and bill in real-time your outbound prepaid roamers sending SMS, and increase your income. you ensure revenue protection by preventing bad debt through real-time credit control. you get protection of your network from unpaid SMS MO in a roaming situation. improving image you increase your subscribers satisfaction and customer loyalty.




pre-requisites:

antianti-spoofing solution

SS7 option

mobile


Orange in brief

our solution

spoofing: concerns SMS MO traffic sent from a fake MSC/VLR as if it was issued by a subscriber of a PLMN in a roaming situation. The customer who has his MSISDN faked will be charged for undue fees.


Orange

Our Anti-spoofing solution has been developed as a response to the spoofing fraud case as defined by the GSMA, one of the most impacting and frequent attacks against mobile operators. Our solution protects you from fraudulent incoming international SMS MO traffic.

glossary IMSI: IMSI International Mobile Subscriber Identity MSISDN: MSISDN Mobile Station ISDN Number MSC: MSC Mobile Switching Center PLMN: PLMN Public Land Mobile Network SMS MO: MO SMS Mobile Originating SCCP function: function calling/called analysis and translation into international or national signalling address (OPC/DPC) thanks to a translation table VLR: VLR Visited Location Register

Our platform makes sure the MSISDN originating the SMS MO is in a real roaming situation. If fraud is detected, the SMS is blocked.

pre-requisites Orange needs to manage the SCCP function you provide one dedicated Global Title and dedicated IMSI ranges

turnkey service you avoid the development and the integration of a standalone platform in your network. a simple transfer of the new tool: maintenance, provisioning and monitoring of the platform is under the responsibility of Orange. a totally-integrated solution: the Anti-spoofing solution is integrated in your SS7 service (in terms of billing and contract). a detailed reporting is available via WSE (access to personalized, centralized and secured information through the dedicated Wholesale Solutions Extranet portal). cash savings you can reduce revenue loss, induced by costs of fraudulent SMS. you benefit from a monthly fixed fee instead of CAPEX investment. increased endend-user satisfaction you increase customer loyalty by preventing billing conflicts. you protect your image and reputation. good relationships with your roaming partners You avoid disputes with your roaming partners.




your benefits

SS7 MoRe

SS7 option

mobile


Orange in brief

our solution

SS7 MoRe enables to track the performance of international traffic.

World leader in roaming signalling Orange has more than 15 years’ experience and the widest roaming coverage (over 900 ITU and ANSI destinations) worldwide to offer. Our SS7 offer meets all the needs of mobile operators in terms of quality, security and international coverage with a complete set of services: SMS Control, SS7 MoRe, Prepaid SMS, Anti spoofing, Alliage Short Code and Optimum Roaming. Through a secure web access, our SS7 MoRe solution enables you to track the performance of your international signalling traffic, i.e. reporting, monitoring, and troubleshooting:

glossary KPI: KPI Key Performance Indicator MAP: MAP Mobile Application Part CAP: CAP Capabilities Application Part

reporting: reports are established by KPIs aggregation. KPIs mainly measure the efficiency of the MAPs transactions monitoring: real time: real time traffic graphs are provided, offering you a real time view of the network’s efficiency. alarming: alarm feedback is generated based on the KPIs and traffic volume. You can set minimum and maximum threshold values depending on your traffic. troubleshooting: you will be able to check and track traffic (access to messages and protocol decoding: MAP/CAP)

your benefits turnkey solution you don’t need to develop your own platform nor equipment

totally integrated solution: the SS7 MoRe service is integrated in your SS7 service (in terms of billing and contract) monthly fixed fee instead of CAPEX investment revenue protection with propro-active monitoring of your traffic, you can react quickly in case of roaming cuts and minimize your revenue loss realreal-time international traffic control you can manage your international signalling traffic closely and independently in near real-time increase your end user satisfaction you can ensure your customers’ roaming efficiency




simple transfer of the new service: maintenance, provisioning and monitoring of the platform is under the responsibility of Orange

Alliage Short Code

SS7 option

mobile


Orange in brief

our solution

Translation of short codes into long numbers with an international format

World leader in roaming signalling Orange has more than 15 years’ experience and the widest roaming coverage (over 900 ITU and ANSI destinations) worldwide to offer. Our SS7 offer meets all the needs of mobile operators in terms of quality, security and international coverage with a complete set of services: SMS Control, SS7 MoRe, Prepaid SMS, Anti spoofing, Alliage Short Code and Optimum Roaming. Alliage Short Code: translates short numbers (eg. voice mail ) into long numbers with an international format (eg. +33XXXXXXXXX), generally a phone number with an E164 format.

glossary INAP: Intelligence Network Application Part ITU/ANSI: International Telecommunications/ Union American National Standards Institute MSC: Mobile Switching Center SCCP: Signalling Connection Control part SMSC: SMS Center VMSC: VMobile-service Switching Center VPLMN: Visited Public Land Mobile Network

enables end users of your roaming partners who are in a roaming in situation on your network, to “feel at home” when wishing to access valuevalue-added services e.g. voice mail, customer care service, etc. handles queries and responses via INAP application with a platform located in Orange premises.

pre-requisites

your benefits turnkey service without equipment purchase, running/operating, maintenance competitive advantage with the possibility to offer an additional service to your roaming partners increase your voice roaming revenues improve roaming partners’ satisfaction detailed reports available via a secure access roamers within your network “feel at home” when using their mobile phone abroad even short code which are not defined in the IR21 can be translated: unlimited short code translation you have access to all short codes defined in Alliage Data Base

technical advantages dynamic short codes are supported no need to add short code numbers in your SMSC




being Orange SS7 customer Orange needs to manage the SCCP function your MSC has to verify the compatibility

Optimum Roaming

SS7 option

mobile


Orange in brief

our solution

architecture based on a centralised and passive mode solution


Optimum Roaming Platform

(2a) COPY of update location

VMSC VLR

(3) Reject update location IF REQUIRED (otherwise no response) This message will be sent before HLR responses

visited network (1) up da te l

You can access to the platform via a SECURE REMOTE ACCCESS

oc ati on

(2) update location

STP

(4) insert subsc. data

HLR HLR

glossary HLR: Home Location Register IMSI: International Mobile Subscriber Identity IOT: IOT Inter-Operators Tarrifs MNO: MNO Mobile Network Operator SCCP function: calling/called analysis and translation into international or national signalling address (OPC/DPC) thanks to a translation table STP: STP Signalling transfer part VLR: VLR Visitors' Location Register VMSC: VMSC VMobile-service Switching Center

your network

Optimum Roaming service enables MNO to implement roaming network preference and enhance roaming traffic management As our service is based on a centralised and passive mode solution, solution there is no risk concerning the roaming service from an end-user point of view. Through a secure remote access, you are able to upload your parameters to steer the traffic on your preferred networks. networks

pre-requisites Orange has to be your unique SS7 provider in order to fully benefit from the solution Orange needs to manage the SCCP function you provide one Virtual Signalling Point Code, a dedicated Global Title and dedicated IMSI ranges

simple & flexible management turnkey service with no need to develop your own platform simple takeover specific training flexible solution integrated service which is part of the SS7 offer (in terms of billing and contract)

easy process for implementation & management Apply your own parameters and criteria through a secure remote access

cash savings Redirecting traffic towards preferred partners gives you the possibility of decreasing the IOT Limited monthly fixed fee instead of an expensive CAPEX investment

prevent customer churn You may transfer the reduction of the IOT to your end user

passive mode solution No risk on your roaming traffic




your benefits

SMS roaming info

mobile

international wholesale solutions SS7 option

Orange in brief

our solution

SMS Roaming Info enables you to: comply with roaming regulations on prices transparency. communicate with your end users when roaming in order to: - increase your voice and data revenues - be transparent as far as roaming rates are concerned. develop the traffic of your roamers IN

World leader in roaming signalling with almost 20 years’ experience and the widest roaming coverage (over 900 ITU and ANSI destinations), our SS7 offer meets mobile operators’ needs for quality, security and world coverage.

Glossary : HLR: Home Location Register MNO: Mobile Network Operator STP: Signaling Transfer Part VLR: Visitors' location Register VMSC: Visited Mobile Service Switching Center VPLMN: Visited Public Land Mobile Network SCCP: Signalling Connection Control Part

SMS Roaming Info allows to send SMS to roamers in/out: SMS Bon Voyage Home network sends SMS to end users when roaming OUT and localized on the visited network for them to be informed of: roaming rates for more transparency the name of the preferred partner network their voicemail access codes Welcome SMS SMS used to welcome the roamer IN and give information from the VPLMN in the roamer’s home language for maximum impact. As Update Location messages are duplicated, roaming is failure. never affected in case of Roaming Info platform failure Through secure remote access, you can define your SMS sending policies and have access to online reporting. For best in class QoS levels, SS7 solution and its options are also available via our Multiservice IP eXchange offer.

pre-requisites Orange has to be your unique SS7 provider in order to maximize the benefits you can get from the solution Orange has to manage the SCCP function

your benefits simple and flexible management - turnkey service with no need to develop your own platform - simple takeover - specific training - flexible solution - integrated service which is part of the SS7 offer (in terms of billing and contract) easy implementation and management process - apply your own parameters of provisioning policies through secure remote access cash savings - monthly fixed fee instead of expensive CAPEX investment boost roaming revenues - full transparency of roaming rates helps increase revenues from roaming traffic reduce churn - valuable information is provided to customers while they are roaming secure roaming traffic - Roaming traffic Update Location duplicated > no risk for your roaming traffic




Orange must be given a dedicated Global Title

VPN Blackberry

mobile


Orange in brief

our solution

The Blackberry Smartphones have a complete application portfolio hosted on remote Data Centers located in the US, Europe and Asia. VPN Blackberry is a connectivity service for the transport of Blackberry domestic traffic enabling the roll-out of RIM technology on retail markets. Therefore, a valid contract between RIM and the MNO is a prerequisite. A private connectivity is required in order to offer high quality of service as a key element of RIM customer experience strategy. Orange has set up a partnership with RIM to provide MNO with a secure MPLS connectivity towards its remote Data Centers.

VPN Blackberry provides: a scalable, dedicated and on demand capacity (towards RIM Data Centers) secure transport with customer traffic segregation reliable access to RIM platforms in the US, Europe and Asia with physical diversity RIM’s partner compliance and preferential interlocks flexible routing options flexible access options including OBS solutions Multiservice IP eXchange: the Orange multiservice plug, a smart access to a set of wholesale services designed for MNO (MMS GeX, 3GRX, RIM, SS7 and VoIP) monthly Recurring Charges for the requested bandwidth

Pre-requisite a valid contract between RIM and the MNO is a prerequisite so as to allow the roll-out of RIM technology on retail markets On board Blackberry client application

PLMN

Orange connectivity

RIM Application Servers

RIM Network

GGSN Blackberry

RIM Data Centre

your benefits

the Multiservice IP eXchange offer for "a la carte" access to the Orange portfolio of services services including 3GRX, MMS GeX, SS7 and VoIP cost effectiveness shared MPLS network combine with a multiservice access architecture secure access to platform services (traffic segregation) 3GRX to access to Orange 3G and GPRS destinations and connect Orange MMS GeX platform VPN Blackberry for the transport of domestic Blackberry traffic towards RIM Data Centres (BIS & BES) VPN SIGTRAN to access Orange SS7 services VoIP VPN enabling VoIP IDD, Hubbing (Premium & Optimum) and High Definition voice (coming soon) Committed quality of Service. Service 24*7*365 proactive monitoring and fault management with Service Level Agreement packet Loss Ratio (PLR) with penalties round Trip Delay (RTD) with penalties jitter monthly availability with penalties and service & customer care indicators Guaranteed Time to Restore time to deliver the service comprehensive WebWeb-based reporting tool realreal-time easy to access real-time statistics available in daily, weekly and monthly formats complete information displayed in graphics and tables monthly dashboard leverage Orange group footprint access the service through Orange Business Services POPs, the largest MPLS VPN network in the world RIM partnership with Orange in recognition to Orange experience and leadership




the Orange multiservice plug: flexibility, simplicity & reliability. A scalable solution with on demand capacity, high quality of service, support and monitoring fully-owned IP backbone including submarine transmission links per service guaranteed bandwidth a set of VPN services built on mature MPLS backbone secure data transport isolated from the Public Internet

3GRX

mobile


Orange in brief

our solution

GRX enables mobile operators to provide their end users with data applications – not only access to email, but also to high revenue value added services (downloading, games, TV, Chat, etc.) in roaming situations.

Our 3GRX service is based on the following technical architecture:

Our 3GRX service (3rd Generation and GPRS Roaming eXchange) consists in carrying roaming traffic data (HSDPA/UMTS/GPRS) over an international IP backbone, in a secure and safe way (separating this traffic from standard Internet traffic), with quality of service commitments (SLAs). It is also used for MMS transit (roaming and interworking), transport authentication, authorization and invoicing messages for roaming WLAN (WiFi) flows.

a backbone based on IP VPN (Virtual Private Network) with MPLS (Multi Protocol Label Switching) encapsulation matching all IR34 security requirements the provision, configuration and management of one or two CPE (Customer Provider Edge router) within our premises or in those of the mobile operator the provision of authoritative redundant DNS (Domain Name Servers) using the root DNS server located in the peering point, in Amsterdam an access to the main GRX networks via our points of peering in Amsterdam and Singapore upon request, one or two access links (e.g. local loop, national or international leased link, international ethernet link, ATM or IP Sec) between your site and our PoP. Multiservice IP eXchange : the Orange multiservice plug, a smart access to a set of wholesale services designed for MNO (MMS GeX, 3GRX, RIM, SS7 and VoIP)

your benefits quality of service

Moreover, we put strong emphasis on security, especially for our peering agreements.

the Multiservice IP eXchange offer for "a la carte" access to the Orange portfolio of services services including 3GRX, MMS GeX, SS7 and VoIP

customer care service Enjoy many services: Dedicated Program Manager for implementation follow-up, 24/7 online assistance, unique trouble tickets management, online quality reporting regarding data traffic and QoS indicators, proactive supervision and management of the service.

connectivity You can access 635 mobile operators in 202 countries via a world leading GRX supplier, thanks to extensive direct connectivity and interconnection agreements with most of the other GRX providers.

capillarity Based on our IP network, you benefit from a Tier 1 IP carrier in Europe. The service is available in more than 180 countries with over 100 Gbps worldwide available capacity. 3GRX presence is available in more than 20 PoPs around the world and in the two GRX public peering points in Amsterdam and Singapore.

expertise We have a global mobile portfolio including MMS Interworking. We are an integrated carrier with an active participation in the GSMA’s GRX Working Group since 2000.

scalability IPX (ie. the evolution of the GRX network enabling fixed/mobile convergence, with interoperability of the IMS/NGN services and support of new applications: Instant Messaging, Videosharing, Push over cellular, VoIP), initiated in 2003 within the GSMA. We are actively involved in the definition of IPX within the GSMA via many task forces and work groups (such as IPX PCI, IPIA and Enum).




Our offer is based on an oversized and fully-owned network, providing top guarantees in terms of service availability, Round Trip Delay and Packet Loss Ratio. Our MPLS technology-based IP VPN ensures data traffic isolation from the Internet. Full compliance with GSMA recommendations (IR34, SG17), for instance on traffic filtering/anti-spoofing and route filtering.

MMS Global eXchange

mobile


Orange in brief Multimedia Messaging Service (MMS) is a store-and-forward messaging service that allows mobile subscribers to exchange multimedia messages with other mobile subscribers. It can be seen as an evolution of SMS, with MMS supporting the transmission of additional media types such as images, audio and video. MMS Interworking allows to send and receive MMS from a network A to a network B. Hubbing model: Currently, lengthy and costly bilateral agreements are required to allow operators to exchange messages. Our MMS-IW offer relies on the GSMA hubbing concept. A single connection to one hub enables you to reach all the other networks connected to that hub.

our solution MMS Global eXchange offers International MMS Interworking services. The MMS Global eXchange platform enables Multimedia Messages exchanges amongst mobile operators, in a simple and flexible way. Our offer provides: international MMS, towards nearly 300 destinations, directly or indirectly via other MMS hubs interconnection with any new operator and running the necessary end-to-end testing forwarding each MMS towards the right destination a very high service availability with associated SLAs traffic reporting an advanced web tool for destination election (Hubconnect) the management of partnership agreements with a dedicated MMS coordination team. For best in class QoS levels, this service is also available in our Multiservice IP eXchange offer.

MMS Virtual Delivery Extend the MMS Gex coverage to the non MMS connected networks and so increases both the volumes and the revenues. Thanks to the MMS Virtual Delivery coverage, you can get access to the whole world.

your benefits

complete set of services Value added technical services: reporting, control, filtering and more Hubconnect web tool. tool An advanced user-friendly web tool for destination election to ensure fast and easy implementation of MMS partnerships. You can access our online destination catalogue, make requests to open new partnerships, respond to a new request for connection, negotiate billing policies, monitor and view the status of your transaction, contact Orange’s MMS Global eXchange team. MMS Virtual Delivery: Delivery enlarge the existing MMS Global eXchange footprint by adding 480 Virtual Delivery destinations. Maximize your revenues with this free option and increase your customers satisfaction by granting the MMS successful delivery. security mechanisms anti spoofing: spoofing this mechanism aims at making sure that mobile operators do not use another operator's identity to send traffic on their behalf. anti spamming: spamming the anti-spam functionality will prevent end users from receiving huge quantities of MMS from either authorized or unauthorized parties. volume control: control incoming message flows can be tuned or blocked depending on content, number or origin of messages. customer care Orange’s Support Centre is available 24 hours a day, 7 days a week and provides you with a high quality network management. transparent billing Orange’s MMS Global eXchange pricing is based on the GSMA’s Open Connectivity recommendations, which include transparency and cascade billing. MMS coordinators With a dedicated team managing route opening, this interface enables a faster and easier opening process.




turnkey service We offer you a turnkey service to exchange MMS. You can thus focus on delivering added value to your customers. A wide range of destinations provides worldwide connectivity.

Roaming Global eXchange

mobile


Orange in brief Benefit from Orange globally-recognised expertise with the Orange Roaming Skill Center. Orange Roaming Global eXchange is a complete solution to help you move forward from a bilateral to a multilateral roaming model with a simple connection: - you can reach multiple partners faster and expand your coverage by accessing to all technologies such as 2G, CAMEL, GPRS, UMTS and SMS IW. - with a single agreement, the management of administrative and technical tasks is simplified and Orange procures financial settlement services and guarantees your financial liability. Orange Roaming Global eXchange is fully compliant with the GSMA's Open Connectivity standards.

our solution We are GSMA certified for our roaming hub expertise with Roaming Global eXchange. Providing the full roaming ecosystem: GRX, voice, SS7, SMS and MMS IW), we are also a technical specialist in all network layers. making your life simpler one-stop shopping easy connection to the hub real-time roaming management tool securing your roaming centralized financial settlement improved trouble shooting and fraud management complete reporting capabilities broadening your possibilities access to all technologies enhanced monitoring and controlling full set of value-added options SMS InterWorking: this option allows the interconnection of mobile operators SMSCs to enable Short Messages exchanges among themselves. Every hub customer can potentially reach all the other operators already connected to our Hub and having the SMS IW service.

your benefits

quality of service The Orange roaming hub platform allows centralized operations and maintenance, including troubleshooting. troubleshooting. A proactive supervision of roaming channels is in place to detect any sudden and abnormal drop in traffic. real oneone-stop shopping offer Only one contract is needed to access the Roaming Global eXchange service. You only receive one bill per month, with a detailed reporting of all your roaming traffic. Orange is your single point of contact. financial responsibility Orange assumes the financial responsibility leveraging its experience of credit management on the hubbing market for international voice interconnection. optimization of financial flows Orange offers you multilateral netting in order to reduce payment flows. immediate and comprehensive coverage Orange gives access to its extensive Orange members footprint, as well as to all the external customers connected to the platform. longlong-term partnerships The Roaming Global eXchange solution gives you full control over your roaming business. IOT negotiations and steering of roaming remain in your hands, offering the opportunity to set up a healthy long-term roaming strategy. confidentiality Orange guarantees the total confidentiality of your roaming data. The Roaming Hub team is part of the Orange Wholesale Division, and has no direct link with the Orange members roaming departments.




technical reliability Our group is recognized worldwide for its SS7 expertise. We have state-of-the-art roaming experts working on the Roaming Global eXchange offer.

International Airtime Hub

innovation


Orange in brief

our solution

Airtime credit means a prepaid mobile communication credit.

International Airtime Hub (IAH) provides mobile operators with 2 services: Airtime Transfer to recharge the account of relatives in a foreign country, and Roaming Recharge to top-up your own account while travelling.

The International Airtime Hub enables an end user to transfer airtime to someone else’s account abroad (Airtime Transfer) or to recharge his/her own roaming account (Roaming Recharge).

IAH offers you a plug-and-play solution, easy to apply at end user level: a comprehensive offer including billing, exchange rate and customer care an access to the Orange footprint through a genuine multilateral solution a powerful, open and effective distribution strategy including the largest distribution network in France a solution paving the way for Money transfer solutions

Mobile network operators can act either as senders or receivers.

your benefits direct benefits access to an improved international distribution network customer acquisition from migrant population growth of the Average Revenue Per User

image reinforcement through innovative customer solutions indirect benefits increase your indirect revenue, linked to economic growth in emerging countries extension of Prepaid Roaming Recharge development of money transfer capabilities

and more… more… footprint You have access to the entire Orange footprint simplified pricing You can benefit from the HUB MODEL pricing structure flexibility Our hub allows you to manage a large quantity of APIs connectivity Once you are connected to IAH, you get access to all operators on the IAH network quality You benefit from the quality and expertise of Orange customer care You enjoy a service that is monitored proactively 24/7




reducing churn

@first

anti fraud interconnect roaming and security of transactions

voice and mobile data


Orange in brief

our solution

@first suite offers a range of services designed to protect your business from fraudulent interconnect bypass, decrease revenue assurance leakage, enhance the quality of your service and provide greater security to transactions.

A comprehensive @first offer in 4 modules: bypass detection quality of service revenue assurance security of transactions

@first allows you to recover bypass traffic and gain revenues: higher protection of traffic greater integrity of transactions end-to-end monitoring and reporting of rating/billing errors improved quality of service including in roaming

professional services audit plan and revenue risk assessment maturity level of revenue stream control control policy for fraud and revenue assurance transaction security environment survey compliance support for mobile money

By pass QoS

operators network

Revenue Assurance Security of Transactions

Orange Managed Services Platform

your network

your benefits The bypass detection module enables the detection Of PBX hacking, Leaky PBX, tromboning and refilling, internal fraud or error, fraudulent trunk usage and CLI problems. provision with bypass detection detection SIM-boxing and abusive interconnect bypass route reduction of SIM detection and deactivation time relevant selection of potentially fraudulent routes support for taking the right actions preventing bypass

quality of service Quality of service is becoming a major differentiating factor in a highly competitive international telecommunications market. traffic increase roaming quality improvement improved customer satisfaction operational cost decrease customer loyalty gain and churn rate reduction

revenue assurance The revenue assurance module is an end-to-end approach for detection an recovery of revenue leakage. leakage and discrepancy detections increased margins billing error detection future leakages avoidance and cost reduction

security of transactions This module provides greater security for international mobile airtime and money transfers. balance transfer operations generation financial and airtime monitoring and reconciliation analysis, including exchange rates and commissions discrepancy detection and reporting increased margins mitigation actions and tools proposal Orange Operating in 33 countries, Orange is one of the world’s leading telecommunications operators. The Group has a total customer base exceeding 227 million customers including more than 169 million mobile customers worldwide. Covering Internet, television and mobile services, Orange is among the leaders in Europe for mobile and broadband internet and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.



bypass detection

international wholesale solutions data

Open Transit Internet

Orange in brief

our solution

The Open Transit® Internet (OTI) service is an international wholesale Internet connectivity solution for carriers, ISPs and content providers. The OTI service is a bundled offer that includes both the Internet connection (Internet access) giving full access to the Open Transit Internet connectivity and, if requested, to the transmission facilities (Service Access link) from the customer’s equipment to our service point of presence.

With a seamless and highly secure backbone, high quality commitments and a strong presence on the major Internet exchange points worldwide, we can provide two different commercial offers that aim at satisfying your needs as accurately as possible. OTI Pure Speed This is our wholesale Internet connectivity flagship product. Dedicated to carriers, ISPs and research networks, this offer is based on our fully owned International IP backbone covering the world with high capacities and traffic policing possibilities. It is designed to adapt to each IP player’s needs. benefits: the perfect mix of global coverage, local service and overall commitment to quality.

OTI Content The system is tailor-made for content providers (including content delivery networks, pure content providers, hosters, streamers) needing international Internet connectivity, delivering top quality content and providing maximum proximity to the highest number of Internet end users. benefits: the broadest array of types of traffic to customers for the best rates associated with customized billing.

value added services tools statistics: We give access to a secured Web server that provides online traffic statistics to customers.

View certain router environmental parameters such as software version, temperature, load rate, etc. newsfeed The Newsfeed function helps feed servers with articles by accepting them on our server and offering them to customers. News feeds are accomplished through cooperating news servers, which communicate via NNTP (Network News Transfer Protocol). secondary DNS To send e-mails, to browse the web and for any other type of Internet usage, Domain Name Servers are used. IP addresses An IP address is the identifier given to a computer when on a TCP/IP network. Every client and server station must have a unique IP address to be identified. Client workstations have either a permanent address or one that is dynamically assigned to them at each dial-up session. multicast The transmission of Multicast content enables customers to optimize their bandwidth. The multicast dynamic routing policy is based on the PIM, MSDP and MBGP protocols. blackholing Blackholing was implemented to protect our customers from distributed denial of service attacks. IPv6 IPv6 is the new version of the IP Protocol, enabling IP networks to work more efficiently than the current IPv4.




looking glass to: Follow the network routing state (AS path, dampening, and equipment versions...). Trace route and ping from each Open Transit Internet router.

international wholesale solutions data

bandwidth Orange our solution

The purpose of the bandwidth solution is to provide a point-to-point transmission service over SDH/Sonet or WDM or Ethernet (regardless of the geographical locations, starting points and traffic type) for carriers, content providers.

The Orange bandwidth solution is based on a Pan-European terrestrial backbone network interconnected with a seamless submarine cable network and 2 sub-networks (Singapore and New York city). This extended network and a strong presence in Africa allow us to provide you with a comprehensive offer.

Value Added Services

in brief

VOICE ATM

INTERNET ETHERNET

SDH / SONET

WDM

OPTICAL FIBRE

glossary SDH: SDH Synchronous Digital Hierarchy WDM: WDM Wavelength-Division Multiplexing

City to City solution (C2C) City to City (C2C) is an international dedicated point-to-point bandwidth product based on SDH/Sonet, WDM and Ethernet technologies. Standard rates are 2, 34/45, 155, 622 Mbps or 2.5Gbps on SDH/Sonet technology and 2.5 to 10 Gbps (and soon 40Gbps) on WDM. benefits granularity and flexibility of bandwidth ability to connect to biggest European metropolis as well as Singapore, New York City and the Orange African footprint

C2C variations IPL+ is a C2C variation providing a part of an end-to-end circuit between 2 international cities, where our circuit doesn’t cover entirely on-net, with either a circuit up to the Cable Head Landing Station in the distant country (PoP-To-CHLS) or a circuit up to the middle of a submarine cable (PoP-To-Half)

Long Distance GigaGiga-Ethernet (LDE) Orange provides any customer with an LDE access point between two cities in Europe provided that the customer site is located in the vicinity of an LDE PoP. LDE is a layer2 service built over the transmission layer. Standard rates are 150, 300, 450, 600, 750, 900Mbps or 1Gbps. With Ethernet interfaces the cost is limited compared to classic SDH. associated offers housing the customer’s Transmission equipment can be hosted by either Orange or the customer. Housing can only be sold bundled or packaged with other offers such as City-to-City and its variations. backhaul solution is the terrestrial termination of submarine capacity, from a Cable Head Landing Station (CHLS) to one Point of Presence (CHLS-to-PoP) or directly to a customer site (CHLS-to-End) over SDH/Sonet or WDM technology. benefits Your on-net submarine cable traffic can be terminated to many PoPs destinations in Europe, New York City and Singapore via Orange terrestrial network.

dedicated transit provides you with permanent dedicated bandwidth between 2 International Access Points that can be either Border Points or Cable Head Landing Stations (CHLS). The circuit transits through a country, but does not end in that country. Dedicated Transit can be provided and billed in a half circuit mode to two operators or in a full circuit mode to one operator.

value added services options MSP 1+1 (Multiplex Section Protection) is an acces protection, based on interface card and « in house cabling » redundancy. benefits: lower risk of outage, increased security for higher access.

Restoration consists in providing you with a back-up for its submarine capacity on its City-to-City or IPL+ section, in case of failure on the initial submarine trunk. benefits: your traffic is restored in a few hours or even immediately on certain links.




One Stop Shopping (OSS) is a simplified procedure for the customer that offers the advantage of dealing with a single point of contact for billing, ordering, provisioning and maintenance. OSS extends our reach beyond the group on-net network thus offering end-to-end services for customers in selected countries.