Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel
Slack, Stuart Chambers, and Robert Johnston 2007. Διάλεξη 9. Μέτρηση ...
Διάλεξη 9 Μέτρηση Απόδοσης και Βελτίωση Διαδικασίών Source: Archie Miles
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A model of Opera-ons Management
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Teaching Objectives To illustrate the fundamental importance of performance measurement to any operations manager To relate performance measurement and improvement to each other and the overall topic of OM To present the Balance Scorecard technique for Performance Measurement Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
The Need for a Performance Measurement System ‘If you can’t measure it, you can’t manage it!’ Kaplan and Norton, The Balance Scorecard: Measures that drive performance , HBR, Jan-‐Feb 1992
You Get What you Measure Bruggeman, W., Bartholomeeusen, L. and Heene, A. (1988) How Management Control Systems can affect the performance of service operaPons InternaPonal Journal of OperaPons and ProducPon Management, 8 (3)
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