User Guide: Android devices

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User Guide: Android devices

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To avoid injury please carefully read the following health and safety information before using the Chip & PIN keypad. A failure to follow the instructions could result in electric shock, fire or other injury as well as damage to the Chip & PIN keypad or other property. Keep these instructions for future reference.

IMPORTANT HEALTH AND SAFETY INFORMATION Keep this product and accessories out of the reach of children. Handling or use by children may pose a threat of death or serious injury. This product contains small parts and a cord that may pose a risk of choking or strangulation. To prevent fire or shock hazard, do not expose the Chip & PIN keypad or the USB cable to water or moisture. Do not use the Chip & PIN keypad or USB cable if either of them gets wet. Do not use or charge the Chip & PIN keypad in areas that could pose an explosion hazard. Turn off the Chip & PIN keypad, remove the USB cable and obey any signs and instructions in such areas. Do not insert foreign objects into the Chip & PIN keypad or attempt to disassemble it or to repair or modify it in any way. In addition to any injury or damage this could cause, it will invalidate any product warranty that you may otherwise be entitled to. WorldPay is not responsible for any third party accessories or their compliance with health and safety laws or regulations.

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WorldPayZinc | User Guide: Android devices

Your details You may need these details from time to time. So it can be handy to have them here. But if you do record them, make sure you keep this guide somewhere safe.

Your merchant account

Your Merchant ID (MID) We put this in our welcome email.

Your Terminal ID (TID) We put this in our welcome email.

Serial number This is on the back of the keypad.

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WorldPayZinc | User Guide: Android devices

Contents

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Introducing WorldPay Zinc

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The basics Your Chip & PIN keypad and the app Setting up the keypad and downloading the app Taking payments with the app Appendix

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WorldPayZinc | User Guide: Android devices

Easy, secure payments start here Welcome to WorldPay Zinc. We’re putting easy, secure card payments in the hands of small businesses like yours. This guide will get you up and running. All you need is: • A WorldPay Zinc merchant account. We give you this when you sign up. • One of our Chip & PIN keypads. • The WorldPay Zinc app, available from Google Play. There’s more detail on all of these in this guide.

It couldn’t be simpler WorldPay Zinc uses a Chip & PIN keypad, linked by Bluetooth to an app on your Android device. Together, they’re all you need to take credit and debit card payments on the spot, just about anywhere* All you have to do is:

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Enter the payment amount on the WorldPay Zinc app.

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Give the keypad to the cardholder. They put their card in the slot, confirm the amount, and enter their PIN.

The keypad sends us the details using the app on your Android device. We get authorisation from the bank, and send it back through the app.

The whole process takes around 30 seconds. Then you issue the cardholder a receipt. It’s just like paying for something in a shop. And you don’t have to worry about issuing bills or chasing payments. It’s all done. * Subject to mobile network coverage.

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WorldPayZinc | User Guide: Android devices

1.

The basics You need four things to make the service work: A merchant account This special account accepts the payments you take through WorldPay Zinc. Then it transfers the money automatically to your bank account. (You gave us your bank account details when you applied.)

Merchant ID (MID) This is your unique WorldPay Zinc ID number. We emailed it to you when you signed up. You will need to quote your MID when you call to speak to us.

Terminal ID (TID) This is your unique reference number for your Chip & PIN keypad. We emailed it to you when you signed up. You will need to enter this number when you are setting up the WorldPay Zinc app.

Chip & PIN keypad Our keypads are simple, ergonomic and highly secure. They’re the only ones approved to be used with the WorldPay Zinc service. Cardholders will only use the technology if they trust it completely. So look after yours and keep it safe. Each keypad is built with ‘tamper-proof, tamper-evident’ technology. If anyone tries to open or dismantle it (or breaks it by accident), it stops working completely.

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WorldPayZinc | User Guide: Android devices

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Your Chip & PIN keypad and the app WorldPay Zinc combines a Chip & PIN keypad with an app on your Android device. They’re linked by a secure Bluetooth connection.

Introducing the keypad

Card swipe slot for non-chip (magnetic stripe) cards

Screen

Power switch Charging socket

Cancel key

Enter key Clear key

Chip card slot

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WorldPayZinc | User Guide: Android devices

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Setting up the keypad and downloading the app First thing first make sure you have: • Your Chip & PIN keypad, fully charged. • A compatible Android device which includes; Google: Galaxy Nexus, Nexus 4 HTC: Desire C, Desire S, Desire X, Incredible S, Sensation XE, Sensation XL, One, One S, One X, One Mini LG: 4x HD, Optimus L3 II, Optimus L5, Optimus L5 II, Optimus L7 II Samsung: Galaxy S, Galaxy S2, Galaxy S3, Galaxy S3 LTE, Galaxy S3 Mini, Galaxy S4, Galaxy Ace 2, Galaxy Note, Galaxy Note 2, Galaxy Note 2 LTE Sony: Xperia S, Xperia T, Xperia Z, Xperia L • The email address and password you put in your application • Your Terminal ID (TID) which can be found in our welcome email Before you start the pairing process make sure you have a strong mobile signal. If your mobile signal is weak we recommend connecting to a wifi network before you begin.

Download the app The Chip & PIN keypad uses the WorldPay Zinc app on your Android device to communicate with us. It’s free to download. Search ‘WorldPay Zinc’ in Google Play on your Android device. Download the WorldPay Zinc app.

Updating Your App Software Please note each time you open the WorldPay Zinc app it will automatically check to see if there is an updated version available. If there is a new version available you will not be able to log into the app until you have downloaded the update from Google Play.

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WorldPayZinc | User Guide: Android devices

Pair the keypad to your Android device

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On the Chip & PIN keypad, check that the Bluetooth symbol is flashing at the top left of the screen. If it’s not, press the Enter key for five seconds. The symbol will start flashing.

Open the WorldPay Zinc app on your Android device and tap Log in.

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Our helpful Setup Wizard will now guide you through the process, simply tap Begin to start.

You will see a Pair Smartphone with Keypad message, tap OK and scan for available Bluetooth devices.

5 Your Android device will show a Bluetooth Pairing Request. (a) Check that the passkey matches the one on your keypad. (b)

(a)

(b)

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Login to the app using the email address and password you gave us when you registered for WorldPay Zinc.

Your WorldPay Zinc keypad will be listed underneath Other Available Devices, tap this option.

6 If the passkeys match, tap OK on your Android device and Enter on your keypad. You have about 20 seconds to do this or the process times out. If that happens, you’ll see a Pairing Unsuccessful message on your Android device. Just tap OK, select the WorldPay Zinc device again and repeat from step 4 above. The keypad screen will show Passkey confirmed and the Bluetooth symbol will stop flashing.

Next, you need to enter your Terminal ID which can be found in your welcome email from us. Then select your keypad from the drop down list and tap Next.

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You will now see a Setup Complete message, tap OK.

Finally, select and provide answers to 3 security questions and tap Done. You will be asked to answer these security questions in the future if you need to reset your password or change your personal details on My Account.

You have now finished the set up process, tap Finish to start taking payments now.

WorldPayZinc | User Guide: Android devices

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Taking payments with the app Card Payments

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Switch on the Chip & PIN keypad. The Bluetooth symbol should be steady. If it’s flashing, you need to pair the keypad with your Android device again. (Go back to section 3.)

Open the WorldPay Zinc app on your phone and login using your email address and password.

Simply enter the amount for the payment, if you make a mistake use the delete key and re enter the amount.

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Next, you can add a Payment Reference so you can identify this sale later within your payment information. This can be the customer’s name, an invoice number, or you can leave it blank. (a) When you’re sure the details are correct, select Card from the Payment Method options. (b)

When prompted ask the customer to insert their card into the keypad and confirm the amount by pressing the Enter button.

Ask the customer to enter their PIN and press Enter. The WorldPay Zinc app will process and obtain authorisation for the payment. The speed of this depends on the signal strength of your location, but should take less than 30 seconds.

(a) (b)

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WorldPayZinc | User Guide: Android devices

Issuing a receipt Once the payment is authorised, the app will show a confirmation screen, with different receipt options. You have to choose at least one.

Email or SMS Tap the option you need, and type the cardholder’s email or mobile number in the box. Then tap Issue Receipt. The app will confirm when it’s issued the receipt. Tap OK to finish.

Written Tap Written and then tap Issue Receipt. The app will confirm when it’s issued the receipt. Tap OK. Then fill in the details on your WorldPay Zinc receipt (a template for receipts is provided in the Appendix of this document for you to print and use).

Print Tap Print and then tap Issue Receipt. You’ll see a list of printer options. Tap the one you want, and then tap Print. The app will confirm when it’s issued the receipt. Tap OK to finish. You can issue multiple receipts for each payment, simply tap Issue another receipt for this payment on the Card Payment Complete screen. When you’re ready, tap Done at the bottom to go back to the home page.

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WorldPayZinc | User Guide: Android devices

Cash Payments If you want to keep track of your cash payments you can do this through the WorldPay Zinc app, simply follow the process below.

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Switch on the Chip & PIN keypad. The Bluetooth symbol should be steady. If it’s flashing, you need to pair the keypad with your Android device again. (Go back to section 3.)

Open the WorldPay Zinc app on your phone and login using your email address and password.

Simply enter the amount for the payment, if you make a mistake use the delete key and re enter the amount.

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Next, you can add a Payment Reference so you can identify this sale later within your transaction information. This can be the customer’s name, an invoice number, or you can leave it blank. (a) When you’re sure the details are correct, select Cash from the Payment Method options. (b)

Enter the amount of cash which your customer gives you and tap Confirm.

You can issue a receipt as normal (see page 12).

(a)

(b)

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WorldPayZinc | User Guide: Android devices

Taking payments with magnetic stripe (magstripe) cards Almost every card issued in the UK has a chip. But cards issued overseas may not. You can accept these with WorldPay Zinc, but the process is slightly different. The cardholder verifies the payment with a signature rather than a PIN. 1. Start the process as you would with a normal Chip & PIN card. 2. Instead of inserting the card into the bottom of the keypad, swipe it along the slot at the top. Make sure the magnetic stripe is away from you. You can swipe in either direction. 3. Once the card has been read, the customer will be asked to confirm the amount. The cardholder needs to check the amount, then press Enter to confirm. Take the keypad back and wait for the payment to go through. 4. Ask the cardholder to sign in the signature box which will appear on your Android device. Check that it matches the signature on the back of their card. 5. The app will ask you to confirm you’ve verified the signature. Press Enter on your keypad to confirm. 6. The app will go online to authorise the payment. Once we’ve approved the payment, you can issue a receipt as normal (see page 12). 7. Finally, tap Done at the bottom to go back to the home page.

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WorldPayZinc | User Guide: Android devices

Pay by Link Pay by Link is an easy and flexible way to request payments from your customers. WorldPay Zinc provides a secure payment page all you need to do is send your customer a unique URL via email or SMS. Follow the simple instructions below to send a link from the WorldPay Zinc app. Please note Pay by Link transactions cannot accept Maestro cards.

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Open the WorldPay Zinc app on your phone and login using your email address and password.

Simply enter the amount for the payment, if you make a mistake use the delete key and re enter the amount (a).

Next, you can add a Payment Reference so you can identify this transaction later. This can be the customer’s name, an invoice number, or you can leave it blank (a). When you’re sure the details are correct, select Link from the Payment Method options (b).

(a) (a) (b)

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Select either Email or SMS and type in the customers email address or phone number depending on how they would like to receive the link. Tap Send Link.

A ‘Payment Request Sent’ confirmation message will appear on your phone, tap Done at the bottom of the screen to return to the home screen of the app.

WorldPayZinc | User Guide: Android devices

What happens next…. • • •

Your customer will be sent a unique URL which allows them to enter their credit/debit card and address details on the secure WorldPay Zinc payment page. The URL link will expire after 5 days, if this happens simply login to the WorldPay Zinc app and issue a new link. Once your customer has filled out their details for the payment they will have the option to request a receipt via email or SMS. You will receive an email once your customer has completed the payment or if the link has expired.

Viewing your Pay by Link transactions All payments made by ‘Pay by Link’ will appear in your transaction history on My Account just like your payments taken through the Chip & PIN keypad. You can refund and void ‘Pay by Link’ payments from the online portal, My Account. Refer to the My Account User Guide or for more information on refunding and voiding payments.

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WorldPayZinc | User Guide: Android devices

Refunding a payment Any payments which are Approved and Settled can be refunded or partially refunded through the WorldPay Zinc app. Refunding a payment can be done after the payment has gone through when you wish to return some or all of the payment to the customer. You will be charged 75p for each refund.

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On the home screen of the app tap Payment History & Refunds. Then tap Perform Refund. (a)

Search for the payment you need to refund and tap Go.

You will then have the option to refund the entire payment amount or complete a partial refund of the payment amount. Select the option you need and tap Refund.

(a)

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The app will ask you to enter your email address and password to confirm the refund. Once you have done this tap Confirm.

You need to issue a receipt for the refund. Follow the same process as usual – see page 12.

WorldPayZinc | User Guide: Android devices

Voiding a payment Any payments and refunds which are Approved but Unsettled can be void, because no money has changed hands. If you make a mistake during a transaction, you can void the payment to cancel it before it goes through. You will not be charged for voiding transactions.

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On the home screen of the app tap Payment History & Refunds. Then tap Perform Refund. (a)

Search for the payment you need to void and tap Go.

(a)

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(a) Tap Void this Payment and the app will ask you to enter your email address and password to confirm the Void. Once you have done this tap Confirm. (b)

You need to issue a receipt for the void. Follow the same process as usual – see page 12. Once you’ve issued the receipt, tap Done at the bottom of the screen to go back to the home page.

(b) (a)

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WorldPayZinc | User Guide: Android devices

See your past payments You can see all your past payments by simply tapping Payment History & Refunds on the home screen of the App. Here you can view your payments for that day, for the last 7 days or for the last 30 days. A detailed summary of your payments can also be found in My Account. To access My Account visit worldpayzinc.com/account and login using the email address and password which you registered with.

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WorldPayZinc | User Guide: Android devices

Appendix Receipt template

Card Transaction Receipt

Cardholder Verification of Transaction

(No cardholder signature needed)

(if no Chip and PIN available on card)

Merchant Details (use company stamp if available): Company or trading name Address 1: Address 2: City (mandatory): Postcode: Country (mandatory): Merchant ID: Goods / Services Supplied:

Transaction Date: (dd/mm/yyyy)

Invoice No.:

Visa Credit

Visa Debit

MasterCard

MasterCard Debit / Maestro

Card No. Last FOUR Digits: Expiry date (mm/yyyy):

Valid from date (mm/yyyy): Transaction Amount:

Auth. Code:

£

Cardholder Name (as shown on card): Cardholder Authority: Please debit my account Cardholder’s Signature:

CARDHOLDER PLEASE RETAIN THIS COPY

CARD HOLDER’S DECLARATION: The issuer of the card identified on this item is authorised to pay the amount shown above upon proper presentation. I promise to pay such amount (together with any charges due thereon) subject to and in accordance with the agreement governing the use of such card.

WorldPay Zinc is a trade name of WorldPay (UK) Ltd. Registered in England No. 07316500. Registered Office: 55 Mansell Street, London, E1 8AN. WorldPay (UK) Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (No 530923) for the provision of payment services.

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WorldPayZinc | User Guide: Android devices

© 2013 WorldPay (UK) Limited. WORLDPAY and WORLDPAY ZINC are trademarks of WorldPay Limited. All rights reserved. This product has been tested in accordance with European CE electrical safety standards. At the end of its serviceable life, this product should not be treated as household or general waste. It should be handed over to the applicable collection point for the recycling of electrical or electronic equipment. WorldPay (UK) Ltd., Registered Office 55 Mansell Street, London, E1 8AN. Registered in England No. 07316500. WorldPay (UK) Ltd is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2009 (Register No. 530932) for the provision of payment services. Google Play is a trademark of Google Inc.

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