Job Description. Job title: Trade Lifecycle Support Analyst. Reports to: Application
Support Manager. Location: London. Company information. EDF Trading is a ...
Job Description
Job title: Trade Lifecycle Support Analyst Reports to: Application Support Manager Location: London Company information EDF Trading is a leader in the international wholesale energy markets. It has its own portfolio of assets which give it the ability to source, supply, transport, store, blend and convert physical commodities around the world. These capabilities enable EDF Trading to deliver essential asset optimisation services, risk management and wholesale market access to the EDF Group and its third party customers, helping them to realise the value inherent in their asset portfolios. EDF Trading is one of the largest participants in the global power, gas, coal, freight and environmental products markets. It is one of the top buyers of carbon credits from global CDM projects and has one of the most mature portfolios in the market. It is the largest importer of coal into Europe, a pioneer in the biomass market, a recognised leader in weather derivatives, one of the largest providers of market services to the wholesale gas and power sectors in North America with 18,000 MW of generation under management and the leading electricity trader in Europe. EDF Trading is a 100% owned subsidiary of EDF, Europe’s leading electricity producer, a major player in renewable energies, a significant participant in the worldwide revival of nuclear energy with a growing presence in the natural gas industry. EDF Trading has over 1,000 employees with offices in the UK, Europe, Singapore, China, the United States and Canada. Department The Application Support team provides comprehensive support for all applications to the trading business ensuring best practice is applied to system support, upgrades, testing and procedures. The team has a broad range of complementary skills sets and is dynamic yet highly disciplined in its approach. As one of the interfaces between the business and the various IT departments, an understanding of the business context in which the trading applications are deployed is of paramount importance. Position purpose To provide additional capacity in the newly formed Trade Lifecycle Support team covering the formative elements of the trade lifecycle: trade capture, trade amendment, trade confirmation, algorithm & pricing management, ETD configuration, regulatory reporting, portfolio compressions and novations. Main responsibilities
Set-up, on-going management and status reporting of new ETD product workflow processes across all business stakeholders Set-up of new pricing algorithms and pricing chains within GE Troubleshooting errors arising in the overnight batch processes Manage, plan and deliver various portfolio activities including reconciliation, compressions and novations Work with the IPM and QA teams to plan, test and implement on-going enhancements to the relevant systems Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor applications Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tool, providing timely feedback to the business and stakeholders as required Identify and escalate recurring problems and work with the Problem Management team Liaise with other support/development teams to resolve cross-system issues
Job Description
Liaise with other support/development teams to resolve cross-system issues Operate within a change-controlled environment through creation of deployment plans and presentation of business and technical appraisal of changes to the change board Undertake the execution of morning checks and delivery of results relating to overnight processes
Experience required
Strong systems analysis skills, ideally developed within an energy, commodity or similar trading environment Exposure to and understanding of the full trade lifecycle with strong knowledge of product configuration and financial portfolio activities would be advantageous Able to manage incidents and service requests while providing timely status updates to users Solid experience of a financials based service delivery environment Direct communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLA’s
Technical requirements
Must evidence strength in SQL Server (2005 upwards) or Oracle (10G on) and proficiency in Excel (including VBA) Experience in diagnosing application problems in a Windows Server and Windows 7 environment Exposure to supporting SSIS (SQL Server Integration Services) would be highly advantageous Knowledge of ITIL is preferred: completion of the ITIL Foundation course will be required within 6 months if not already attained Some experience of one or more of the following applications is highly desirable and indicative of the right type of experience: Speedwell SWS, Misys OPICS Plus, Brady/Navita Pomax, Softmar VesselOps
Person specification
Strong communicator both written and verbal Must be structured, systematic and analytical in approach with a problem solving mentality Strong service delivery/customer relations approach to written and verbal communications Adept at working with demanding users in a fast paced trading floor environment Have a broad understanding of the business context of the systems in use Capable of communicating subjects at different levels across both business and technical teams Strong understanding and appreciation of change control processes Proven ability in effective time management Meticulous attention to detail Able to work flexible hours as requested Proactive and positive approach to work 40 hours per week with variable start (07:00 or 08:30) plus additional paid out of Hours of work: hours support rota duties
