GRADUATE PROGRAM

GRADUATE PROGRAM F&B / ROOMS DIVISION

GRADUATE PROGRAM Welcome to the Soho House Group’s Graduate Programs. Soho House was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. The Group has since expanded to include clubs, hotels, restaurants and spas, spanning across the UK, Europe, US and Canada. Each site is different, maintaining its own personality, but the ethos behind them has always been the same. We hope that our members, guests and friends find themselves at home with us, wherever in the world they might be. PROGRAM OBJECTIVES: The objective of the Graduate Program is to develop graduates who have successfully completed Hospitality studies into strong operational managers at either one of our Clubs, Restaurants or Hotels. The program is designed to ease the transition from the academic environment into the hospitality industry.

14 MONTH PROGRAM SUMMARY – F&B: FLOOR KITCHEN RECEPTION BAR HUMAN RESOURCES COST CONTROL (FOOD / BEVERAGE) HOUSEKEEPING SHADOW MANAGEMENT

4 MONTHS 6 WEEKS 2 MONTHS 3 MONTHS 2 WEEKS 1 MONTH 1 MONTH 1 MONTH

14 MONTH PROGRAM SUMMARY – ROOMS DIVISION: CLUB RECEPTION FLOOR HUMAN RESOURCES / COST CONTROL HOTEL SALES MAINTENANCE HOTEL RECEPTION CENTRAL RESERVATIONS HOUSEKEEPING SHADOW MANAGEMENT


2 MONTHS 2 MONTHS 1 MONTHS 2 WEEKS 2 WEEKS 3 MONTH 2 MONTH 2 MONTHS 1 MONTH

PROMOTION TO MANAGEMENT / SUPERVISORY POSITIONS: If job performance and development progress into Soho House are successful, promotion to the Management team will occur at the end of the program. PROGRAM STRUCTURE LEARNING OBJECTIVES —T here will be set learning objectives to meet within each department you’re assigned to — I t will be your responsibility to ensure your Learning Objectives are achieved. —S upport will be provided by Mentors and the Human Resource Department; however you are ultimately accountable for your development. MENTORS: —A ‘site mentor’ will be assigned to you upon arrival and is someone who is currently on our Management Team. Your ‘site mentor’ will offer support in ensuring your learning objectives are met, and assist you with any questions / challenges you might face. —A dditionally, you will be assigned a Director who will also act as a Mentor, by meeting with you on a regular basis for a ‘catch-up’. The purpose of these meetings will be to monitor your progress but it also will give you an opportunity to voice any concerns you might have.


PROMOTION TO MANAGEMENT / SUPERVISORY POSITIONS: LEARNING & DEVELOPMENT: —A training calendar is released on a monthly basis around our sites. You will be required to attend at least one training session per month. Suggested training courses are detailed on your training schedules. —O n completion of each training session, you will be asked to complete an assessment form, and send it to Human Resources. —M andatory training sessions include: - Company Induction - Health & Safety Training ASSESSMENTS: Upon completion of each stage of the program the following procedure will take place: 1. Site Mentor to complete assessment form provided detailing progress / areas for development 2. Trainee to complete feedback form 3. Trainee to meet with Human Resources for developmental feedback
