Investigation of organizational citizenship behavior, organizational ...

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behavior, organizational silence, employee performance among physicians and ... Citizenship Behavior Scale, Organizational Silence Scale and Employee.
Business Management Dynamics Vol.3, No.11, Nov 2014, pp.25-34

Investigation of organizational citizenship behavior, organizational silence and employee performance at physicians and nurses, and the relationship among them Erhan Kılınç1 and Hatice Ulusoy2 Abstract Background: Organizational citizenship behavior and organizational silence are among the factors which affect employee performance in organizations. Purpose: The purpose of this study is to determine organizational citizenship behavior, organizational silence, employee performance among physicians and nurses, and the evaluation of the relationship between them. Methods: The population of this cross-sectional study comprised doctors and nurses (N = 742) working in Cumhuriyet University, Health Services Research and Application Hospital, and the number of the participants in the sample was determined to be 317 people (43%). The study data were collected between July 2011 and December 2011 using the personal information form, Organizational Citizenship Behavior Scale, Organizational Silence Scale and Employee Performance Scale. Of the participants in the study, 52.4% were physicians and 47.6% were nurses. In the study, it was determined that the nurses exhibited more altruism, courtesy, conscientiousness and total Organizational Citizenship Behavior (p