Joint Ventures

Joint Ventures Tamela Lee Vice President Business Diversity & Development Department

Terminal D Pre-Proposal Conference 9, 2014 Tamela Lee, ViceTuesday, President ofDecember Business Diversity and Development DFW International Airport

Opening Remarks

Zenola Campbell, Vice President Concessions

Agenda            

Opening Remarks Flight Regions Passenger Segmentation / Terminal D Profile RFP Requirements Financial Requirements ACDBE Program Lessons Learned Break RFP Package Overview Terminal D Design Vision Duty Free Overview Tour  Bus Transportation Available

Terminal D Master Plan Goal For Customer Experience to be on Par with International Hubs, We Must Elevate Terminal D

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Terminal D Phase 2 RFP

 Re-envision Terminal D  20 Packages  34 Locations in Terminals B, D and E  Gross Receipts: > $120M

North Village

5

Flight Regions Naveen Bandla, Senior Manager Air Service Development

DFW enplanements hit a record high in FY 2014!

DFW Total Enplaned Passengers (in Millions) 33 4.3%

31

3.4%

30.6 29

30.2

29.9

0.9%

29.1

27

27.9

28.2

FY 09

FY 10

2.4%

0.9%

28.9

29.1

FY 11

FY 12

31.4

30.1

25 23

FY 00

FY 06

Source: DFW Monthly Flight Activity Reports

FY 07

FY 08

FY 13

FY 14 7

DFW Airport is a Global Super Hub with non-stop service to 55 international destinations

18 – Mexico 5 – Caribbean 7 – Central America 5 – Europe 7 – South America 5 – Canada 4 – Asia 1 – Australia 3 – Middle East

8

The number of international destinations has grown significantly in the last 5 years 60 50

54

55

FY '13

FY '14

50 46

40 38

30

20 10 0

FY '10

FY '11

FY '12

Source: DFW Monthly Flight Activity Reports/ASD projections Note: FY10 thru FY14 represent actuals, and FY15 thru FY19 represent projections.

9

DFW has added 28 international services in the last 5 years including 3 in the Middle East…

Note: Includes announced services

10

…5 in Asia/Pacific…


11

…and 20 in the Americas


12

In 2014 alone, DFW has added 8 international services!


13

Qantas and Emirates just started Airbus 380 service to DFW! Emirates 162,790 Additional Seats Annually

Qantas 37,126 Additional Seats Annually

Source: DiiO Mi Published Schedules annualized

14

International seat capacity has grown tremendously in the last 5 years International Seats (Millions) 12 CAGR (FY’10 – FY’14) = 8.2%

10

14.1%

8 6

4.9%

4.8%

4.9% 7.0

7.3

6.7

FY'10

FY'11

FY'12

9.4%

9.1

8.3

4 2 0

Source: DFW Monthly Flight Activity Reports Note: CAGR is compound annual growth rate

FY'13

FY'14

15

…with international enplanements following a similar trend

International Enplanements (Millions)

5.0

CAGR (FY’10 – FY’14) = 6.5%

4.0 3.0

7.8%

3.2%

2.7

2.8

FY'10

FY'11

6.1%

11.3%

3.3

5.7%

3.5

3.0

2.0 1.0 0.0 FY'12

Source: DFW Monthly Flight Activity Reports/ASD projections Note: FY10 thru FY14 represent actuals, and FY15 thru FY19 represent projections.

FY'13

FY'14

16

DFW is pursuing many more key international markets in the next 5 years

17

Passenger Segmentation Research

John Han, Manager Marketing Services

What it does ● Identify how DFW customers differ on attitudes, needs, and behaviors ● Identify what amenities and services will better serve DFW customers ● Provide insights to determine what message points are key in marketing communications ● Inform DFW Airport on how to target and reach its customers

20



Unique customer segments developed and grouped by common dimensions

High Activity in Terminal

Indulgent Explorers Airport Basics

Wow Factors

The “Value Voyagers”

Foreign Fun-seekers All Biz Road Warriors Frugal Vacationers

Low Activity In Terminal 21

  

Frugal Vacationers and Value Voyagers segments represent 69% of the sizing, but only 31% of the spend. Indulgent Explorers and All Biz Road Warriors segments account for 29% of the sizing, but 67% of the spend. Non-U.S. travelers are represented in all segments.

DFW Customers Spend of Segments

Size of Segments 2%

11%

Indulgent Explorers

22%

2%

All Biz Road Warriors 41% 7%

20%

50%

Value Voyagers Frugal Vacationers

28%

17% Foreign Fun-Seekers (Non-U.S. only)

Includes Domestic & non-U.S. customers. Sample size: 3522 22

Size

Spend

22% 20.4% U.S.

Average Spend Per Trip All Travelers

“I look for a variety of amenities and services to help me unwind and relax.

Key Attributes

$65

Books

50%

Clothing items

49%

DVDs

39%

Perfumes/colognes

38%

“I think of myself as a ‘foodie’ and I like eating healthy.”

Purses

Variety of high end, upscale dining options

53%

Dining options offer healthy food & beverages

52%

Dining options offer high quality food & beverages

52%

Services that help me to unwind and relax

64%

Sunglasses

“I like to visit upscale and high end retail stores and restaurants at the airport.”

7.9% Non-U.S.

(Extremely/Very Important)

Products Purchased in Airport “When I travel, I like to spend money at the terminal.”

42.5% U.S.

Importance of Airport Attributes

$32

Indulgent Explorers

50%

1.7% Non-U.S.

47%

Retail stores at airport sell designer brands I like

44%

Variety of places to buy mags, newspapers, & snacks

42%

Variety of high end retail shops

30%

39%

Brands Consider Purchasing at Airport 42%

40%

40%

36%

36%

35%

34%

31%

31%

29% 21%

17%

17%

“I would consider purchasing luxury or mass market brands at the airport.” High index vs. Total Low index vs. Total 24

Spend

Size

7% 6.8% U.S.

17%

.3% Non-U.S.

12.9% U.S.

4.3% Non-U.S.

Importance of Airport Attributes (Extremely/Very Important)

Key Attributes Move through security without delay

84%

Free wireless Internet service throughout

73%

Adequate places to charge electronic devices

“I tend to purchase electronic accessories and jewelry at the airport more than the average traveler.

64%

Variety of casual dining options

40%

Dining options offer high quality food & beverages

39%

Opportunities to exercise/ participate in physical activity

39%

61%

Clothing items

39%

Electronic accessories

38%

Sunglasses

26%

Jewelry

24%

Perfumes/colognes

20%

Cosmetics

18%

DVDs

17%


“I would consider purchasing mostly mass market brands at the airport such as Ray-Ban and Nike.” High index vs. Total Low index vs. Total

Books

Seating areas allow me to get work done

“When I travel, I’m focused on getting to the terminal and working. I look for WiFi, charging stations, and areas that allow me to work.”

Products Purchased in Airport

67%

24%

23%

22%

22%

21%

20%

20%

18%

16%

14%

14%

14%

13%

26

Size

Spend

28% 24.5% U.S.


Key Behaviors

Free wireless Internet service throughout

69%

Seating areas allow me to get work done

High index vs. Total

Access airport wireless Internet Read a book, watch movies,… Purchase from a coffee shop Eat a casual dining restaurant Conduct business / do work

77%

Adequate places to charge electronic devices

“At the airport I would consider purchasing mass market brands ,but am also interested in purchasing affordable luxury brands.

8.1% Non-U.S.

(Do Always/Often)

Key Attributes

“I look for casual dining restaurants and dining options that offer healthy food & beverages.”

11.8% U.S.

Airport Behaviors

(Extremely/Very Important)

“I sometimes buy things for myself as a reward for a job well done and I feel like I deserve to be pampered at times.”

20%

3.1% Non-U.S.

54%


43%

Dining options offer healthy food & beverages

43%

Amenities/services to connect with others…

74% 71% 60% 51%

Use an airport app Purchase a single item over $50 Shop at electronic stores

43%

Services that help me to unwind & relax

76%

36%

38% 15% 15%

Brands Consider Purchasing at Airport

33% 25%

24%

24%

23%

22%

20%

19%

17%

17% 4%

Low index vs. Total 28

Size

Spend

11%

41%

38.3% U.S.

Average # Trips

All Travelers

Average $ Spend Per Trip

6.1

Frugal Vacationers

55+ 50%

$32

“Finding affordable dining options is important.” “I enjoy finding bargains and may purchase items like books, magazines and newspapers to read while waiting at the gate.” High index vs. Total

Low index vs. Total

2.4% Non-U.S.

Under 35 12%

$17 35-54 38%

“I’m older and tend to be more frugal while traveling.” “I travel infrequently, and when I do, it’s mostly for leisure.”

8.3% U.S.

Age

10.6 Total

Frugal Vacationers

2.8% Non-U.S.

Importance of Airport Attributes (Extremely/Very Important) Move through security without delay

84%

Terminal monitors easy to locate/clear

82%

Easy to navigate inside to get where I need to go Ample seating areas that allow me to relax Eating & drinking options that are inexpensive

79% 70% 63% 30

Size

Spend

2% -% U.S.

Average Spend Per Trip

“When I am in the airport I am looking to unwind, relax, and be entertained.” “I may purchase items such as books, electronics and DVDs.”

“I seek out high quality dining experiences, and retail stores and spend my time on amenities that help me unwind and relax.”

All Travelers

$32

Foreign FunSeekers

$34

2.1% Non-U.S.

Live Music

Slide

(Extremely/Very Important) 60%

Variety of entertainment options

50%

Services that help me unwind/relax

49%

Sunglasses

41%

Healthy food & beverages

49%

Clothing items

40%

Airport/flight info in native language

47%

Electronic accessories

40%

High quality food & beverages

46%


45%

DVDs

37% 34% 30% 26% 24%

Cosmetics Purses Jewelry Luggage, briefcase

37%

37%

1.9% Non-U.S.


Products Purchased in Airport Books

-% U.S.

Incheon

Changi Butterfly Garden

2%

Upscale dining options

39%

Variety of high end retail shops

38%

Retail stores with designer brands

35%


30%

30%

29%

26%

25%

25%

23%

19%

18%

“I spend conservatively in the terminal but would consider purchasing some luxury brands.” High index vs. Total Low index vs. Total 32

Terminal D Profile

International Traveler Profiles by Gate Section - Demographics D6–D10 Top Airlines

Top Citizenships Represented

Aero Mexico, Lufthansa U.S. Mexico Germany

D11–D15 Korean Air, Qantas, Qatar Emirates, BA, KLM

U.S. Australia India S. Korea

D16–D22

D23–D29

D30–D34

D36–D40 American Airlines

American Airlines

American Airlines

American Airlines

U.S. Mexico Canada

U.S. China Brazil

U.S. China Mexico

U.S. Mexico Argentina

Average Age

36

38

38

37

37

39

Gender

M (50%) | F (50%)

M (52%) | F (48%)

M (51%) | F (49%)

M (52%) | F (48%)

M (56%) | F (44%)

M (55%) | F (45%)

Business (35%) Leisure (65%)



Trip Occasion




HH Income of $100K+

19%

29%

26%

31%

30%

27%

Traveling With Children

35%

28%

21%

21%

17%

21%

25%

16%

20%

24%

26%

19%

(Among Leisure Travelers)

Speak Little/No English (Among non-U.S. citizens)

* DFW Study, June/July 2014, 200+ samples per section (+/- 4 to 6%)

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International Traveler Profiles by Gate Section– Shopping Behavior

D6–D10

D11–D15

D16–D22

D23–D29

D30–D34

D36–D40

Top Airlines

Aero Mexico, Lufthansa

Korean Air, Qantas, Emirates

American Airlines

Top Citizenships Represented

U.S. Mexico Germany

U.S. Australia India S. Korea

U.S. Mexico Canada

Dwell Time of 1hr+

45%

63%

56%

61%

51%

61%

Purchased F&B

62%

68%

70%

68%

71%

70%

Purchased Retail

7%

11%

10%

12%

17%

15%

Top F&B Wants

Mexican Chinese

Vegetarian Indian Mexican

Mexican Subway

Authentic Chinese Asian

Authentic Chinese Sushi Mexican

Chinese Pizza

Top Retail Wants

Book stores

Apple store More Duty Free More clothing stores

Victoria Secret

American Airlines

U.S. China Brazil

American Airlines U.S. China Mexico

Electronics More clothing stores More clothing stores

American Airlines U.S. Mexico Argentina

More Duty Free Sports shops

35 * DFW Study, June/July 2014, 200+ samples per section (+/- 4 to 6%)

RFP Requirements

Michael Baldwin, Assistant Vice-President Concessions

RFP Requirements

 Minimum Qualifications include  Proposer Experience  Proposal Deposit  Proposal Acknowledgement Form  Concessions Business Disclosure Form  Concept Fit  Percentage Rent  ACDBE/M/WBE

37

RFP Requirements

 Proposer Experience  Must have owned or operated the proposed or similar concept  Minimum of three (3) of the past ten (10) years

or  Ten (10) years of successful operation in an airport or nontraditional environment (i.e. airports, universities, stadiums, etc.) within the last fifteen (15) years.

38

RFP Requirements

 Proposer Experience (cont.)  To meet the Experience requirement  The Owner(s) with the most experience must have at least 49% of the total Ownership

39

RFP Requirements

 Proposal Deposit  Ten thousand dollars ($10,000) in the form of a certified check or cashier’s check must accompany each package.

40

RFP Requirements

 Proposal Acknowledgement Form  Must be signed and notarized.

 Business Disclosure Form  Must list all ownership and percentages to the individual level, attach additional forms, if necessary.

41

RFP Requirements

 Concept Fit  Proposer must propose a concept in the same subcategory as required by the package.

42

RFP Requirements

 Percentage Rent



 Must be within the stated ranges listed in each package.  Tiered or graduating percentages will not be accepted. Minimum Annual Guarantee (MAG) is set for all food and beverage and retail locations.

43

RFP Requirements  www.dfwairport.com/opportunities 

All information for the upcoming RFP will be posted on our Website

44

Financial Requirements Max Underwood, Vice-President Finance Department

Financial Information

 Proposing Entity, Majority Partner, or Partners Comprising 51%  Financial Statements  Two most recent fiscal years on GAAP basis  Certification of audit, review, or compilation by independent, licensed CPA  Exhibit C – Summary of Financial Statements

 Payment History  Investment and Financing (Exhibit D)  Pro Forma (Exhibit E)  First three years of operations  Average ticket price and volume

46

ACDBE & M/WBE Programs Guy Toliver, Business Development Manager Business Diversity & Development

ACDBE & M/WBE Programs       

Overview Airport Concessions Disadvantaged Business Enterprise (ACDBE) Program Minority/Women Business Enterprise (M/WBE) Program Good Faith Efforts Certification Request for Proposal Forms Resources

ACDBE & M/WBE Programs Overview    

ACDBE & M/WBE Programs required by Federal Regulations Objective: Ensure full and fair access to concession opportunities for all businesses and in particular for ACDBE/M/WBE businesses Both programs are a valuable consideration in the awarding of a Concessions Agreement ACDBE & M/WBE requirements are pass/fail and must be met for a proposal to be reviewed and considered by the selection committee  Responsive – Proposal compliant with requirements; further consideration by Selection Committee  Non-Responsive – Proposal fails to meet the requirements; no further consideration by the Selection Committee

ACDBE Program 

Program – governs the participation of airport concessionaire disadvantaged business enterprises in the concessions activities of airports receiving Federal financial assistance from the airport improvement program of the Federal Aviation Administration (49 CFR Part 23)



Airport Concession Disadvantaged Business Enterprise (ACDBE) o for-profit small business concern o at least 51 percent owned and controlled by one or more individuals who are both socially and economically disadvantaged o in the case of a corporation, 51 percent of the stock is owned by one or more such individuals o management and daily operations are controlled as defined in 49 CFR Part 23 & 26

ACDBE Program Goal (Concessions Operation)   

The ACDBE goal is a percentage of annual gross receipts for each package. ACDBE goal methodology - based on bid package composition, # of locations, projected revenues, ACDBE availability, historical data Options for meeting ACDBE goal: o 100% ACDBE owner-equity participation o Percentage Owner-Equity Participation by way of a sublease, management, operating, franchise or joint venture agreement or partnerships o Percentage of gross revenues towards ACDBE vendor purchases for goods & services (owner-equity efforts must be exhausted first) o Other legal arrangement

ACDBE Program Joint Ventures 

Definition - An association of an ACDBE firm and one or more other firms to carry out a single, forprofit business enterprise, for which the parties combine their property, capital, efforts, skills and knowledge, and in which the ACDBE is responsible for a distinct, clearly defined portion of the work of the contract and whose shares in the capital contribution, control, management, risks, and profits of the joint venture are commensurate with it ownership interest.  Exclusivity: A Prime cannot require an ACDBE firm to enter into an exclusive arrangement for purposes of submitting its proposal.

ACDBE Program Joint Venture Agreements 





Joint ventures are intended to have a business structure set forth in a signed written agreement that clearly and specifically defines the participation of each party in the contribution of property, capital, efforts, skills and knowledge. In this context, “distinct” means separate and distinguishable from the work of the non-ACDBE. “Clearly defined” means that there is no guesswork involved in determining the nature of the work assigned to the ACDBE. Work described as “advise”, “participate”, “monitor” is not considered distinct or clearly defined.

ACDBE Program Local Preferences Does the ACDBE program permit recipients to use local geographic preferences? No. DFW Airport must not use a local geographic preference. For purposes of this section, a local geographic preference is any requirements that gives an ACDBE located in one place (e.g., your local area) an advantage over ACDBEs from other places in obtaining business as, or with, a concession at your airport.

M/WBE Program Tenant Finish Out Goal  

M/WBE goal for each location varies. Options for meeting the M/WBE goal: o Design and construction of tenant finish out space o Daily Operations • Service Providers (such as janitorial, electrical, plumbing, refrigeration, maintenance, etc.)

• Only the portions of the work the M/WBE performs with its own workforce will be counted towards the goal.  M/WBE Compliance Plan  Answer questions in narrative format and describe how you propose to meet the M/WBE goal. Include projections for M/WBE participation; identify possible trades, goods and services; and a description of the procurement process which will be utilized to ensure M/WBE firms are extended an opportunity for participation.

Good Faith Efforts (GFE) 



Proposers that are non-certified ACDBE firms must meet the ACDBE goal or demonstrate good faith efforts to achieve the ACDBE goal ALL proposers must meet the M/WBE goal or demonstrate good faith efforts to achieve the M/WBE goal 

A GFE Plan is not a checklist!   

Proposers are required to meet ALL factors outlined and provide support documentation. Factors should not be considered as a template, checklist or some quantitative formula. Submitting the form without support documentation, as a GFE, will automatically deem the Proposer nonresponsive.

ACDBE and M/WBE Programs  







THE ACDBE Portion of the RFP is Pass/Fail? 100% ACDBE owner-equity participation is one way to meet the goal? Draft Joint Venture Agreements are required with proposal submission and shall be specific to the proposed concept and location. There is a M/WBE component in the RFP The GFE Plan is a checklist



True



True



True



True



False

ACDBE & M/WBE Certifications  

 

 

Not required to do business with DFW HOWEVER, if claiming credit, must be certified at the time of proposal submission in order to be designated as such and to count their participation Certification certificates must be included with proposal submission Benefits of certification o Primes are looking for ACDBE & M/WBE partners o A certified ACDBE concessionaire does not lose the right to have their participation counted toward the ACDBE goal For the purposes of ACDBE participation, joint venture entities are not certified as ACDBE A DBE certified by the TX Unified Certification Program may be counted towards the M/WBE goal.

ACDBE & M/WBE Certifications ACDBE & M/WBE Certifying Entities North Central Texas Regional Certification Agency 624 Six Flags Drive, Suite 100 Arlington, TX 76011 (817) 640-0606 or www.nctrca.org (Processing timeframe: 60 – 180 days from date application is deemed complete)

U.S. Department of Transportation – approved Unified Certification Program (UCP) http://www.txdot.gov/business/partnerships/tucp.html

M/WBE Certifying Entities Dallas/Fort Worth Minority Supplier Development Council www.dfwmsdc.org (Processing timeframe: 30-45 days from date application is deemed complete)

Women’s Business Council Southwest www.wbcsouthwest.org (Processing timeframe: 30-45 days from date application is deemed complete)

Out-of-State ACDBE Certification 

DFW will accept a certificate from an out-of-state U.S. DOT-approved UCP during the interim of the Proposer applying with NCTRCA. Proposer must submit the NCTRCA-assigned Affidavit Number as proof of pending certification with the proposal submission. o Pending Certifications: A pending ACDBE certification application for a first-time applicant is NOT the same as a pending certification application where an out-of-state ACDBE is already certified in their home state. If claiming ACDBE participation, an ACDBE firm must be certified at the time of proposal submission in order to receive credit.

ACDBE & M/WBE Certifications ACDBE & M/WBE Directories DFW Airport Directory www.dfw.diversitysoftware.com Texas Department of Transportation – Texas Unified Certification Program (TUCP) DBE Directory http://www.txdot.gov/apps-cg/tucp/default.htm

Federal Aviation Administration DBE/ACDBE Directory (dbE-Connect) https://faa.dbesystem.com/FrontEnd/VendorSearchPublic. asp?TN=faa&XID=4059



Certification certificates must be included with proposal submission

ACDBE and M/WBE Certifications

 Concessionaire must be certified to do business with the airport?  Concessionaire must be certified to count toward ACDBE participation?  Concessionaire must be ACDBE certified at time of proposal?  NCTRCA is the only entity that certifies ACDBEs?  DFW accepts out of state ACDBE certifications with an NCTRCA affidavit number?

 False

 True

 True  True

 True

ACDBE Required Forms Exhibit F-1: ACDBE Commitment Form • Identify commitment to meeting and/or exceeding the ACDBE goal. • Required of all proposers • Required at time of proposal submission

ACDBE Required Forms Exhibit F-2: ACDBE Intent to Perform • Constitutes a representation by the Proposer, that if awarded a lease, it will enter into an agreement with the ACDBE for the work described • Required of all proposers except for 100% ACDBE participation • Required at time of proposal submission

ACDBE Required Forms Exhibit F-3: Good Faith Effort Plan • Required at the time of proposal submission only if ACDBE and/or M/WBE goals are not met • Factors taken into account when assessing a good faith effort response.

• Submittal of the list without proper support documentation will deem the GFE nonresponsive.

ACDBE Required Forms Exhibit F-4: ACDBE Concessionaire Information • Required at time of proposal submission only if proposing percentage participation • Answer all questions regarding the ACDBE partnership

ACDBE Required Forms Draft Joint Venture Agreement • Required at time of proposal submission only if proposing percentage participation • Shall be specific to the proposed concept and location. • Do not submit a copy of a previously approved JVA applicable to a different location as the Draft JVA. • If forming a new joint venture not previously approved by DFW, proposer has the option to submit a draft JVA to DFW for review and approval, no later than 20 days prior to the proposal due date.

ACDBE Required Forms Exhibit F-5: M/WBE Commitment Form • Identify commitment to meeting and/or exceeding the M/WBE goal. • Required of all proposers • Required at time of proposal submission

ACDBE Required Forms Exhibit F-5: M/WBE Compliance Plan • Answer all questions to describe in narrative format how you propose to meet the M/WBE goal • Required of all proposers • Required at time of proposal submission

ACDBE Required Forms Certification Certificates

• Required at time of proposal submission if claiming credit to meet an ACDBE and/or M/WBE goal

ACDBE & M/WBE Programs Proofread your proposal and ensure all required forms are complete and certificates are included.

Not submitting the required forms will be deem your proposal non-responsive and not move forward in the evaluation process!

Questions During the solicitation period, questions regarding the completion of the ACDBE and/or M/WBE requirements should be directed to the Procurement Contract Administrator.

Other Resources www.dfwairport.com/bdd o DFW DBE Program Manual o DFW ACDBE Program Manual o DFW MBE & M/WBE Program Manual o Tips for Preparing a Joint Venture Agreement & Examples

www.faa.gov o o o o

DBE Program ACDBE Program Joint Venture Guidance Federal Regulations

Lessons Learned

Ron Duncan, Contracts Manager Procurement and Materials Management

Lessons Learned      

Follow All Preparation Instructions Check to make sure all information provided is correct and complete Make sure all required documentation is submitted Include the required Deposit Make sure you sign and date your proposal Respond to what the RFP requests, please avoid placing limitations or conditions  Don’t just state what you will do; explain why it will work and why it is best in class for the Airport’s traveling public  Submit the requested number of statement copies  Find out in advance exactly where the proposal must be delivered and make sure documents arrive well in advance of the due date/time. o Third-party delivery service delays and traffic conditions are not valid reasons; your proposal cannot be accepted if it is late. 74

New Website

Martha Hernandez, Assistant Vice President Concessions

www.dfwairport.com/concessions

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www.dfwairport.com/opportunities

www.dfwairport.com/concessions

77

RFP Package Overview

Package Descriptions Package D2-1 (One location): Tea Bar

Tea Bar:  Near D11, 391 sq ft  Domestic and International Teas  Gifts & immediate consumption  Seating Area Package Goal:  ACDBE: 0%  M/WBE: 30%

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Package Descriptions Package D2-2 (One location): Sweet or Salty Snack

Location:  Near B27, 939 sq ft  Freshly prepared sweet or salty snack  NO frozen treats, smoothies, candies or pretzels Package Goal:  ACDBE: 0%  M/WBE: 30%

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Package Descriptions Package D2-3 (Two Locations): Snack

Snack Locations  Location 1: Near D36, 371 sq feet  Location 2: Near E05, 452 sq feet Offerings:  Freshly prepared or pre-packaged snacks Package Goal:  ACDBE: 35%  M/WBE: 30%

Gate D36 Location

Gate E05 Location

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Package Descriptions Package D2-4 (Two Locations): Sports Bar and Pub/Bar

Sports Bar:  Near B22, 1,459 sq ft  High-end Sports Bar, HD TVs, sports themed, full bar, bar food Pub/Bar:  Near E04, 933 sq ft  High-end full bar, brew house or pub ambiance and décor, bar food Package Goal:  ACDBE: 35%  M/WBE: 30%

Gate B22 Location

Gate E04 Location 82

Package Descriptions Package D2-5: (One location) Mediterranean Grill

Mediterranean Grill:  Near D10, 2,761 sq ft  Authentic high quality Mediterranean menu items  Variety of specialty cocktails  Featuring a mixologist Package Goal:  ACDBE: 35%  M/WBE: 30%

83

Package Descriptions Package D2-6: (Two locations) Signature & Floating Bar and High-End Bistro Signature and Floating Bar:  Near D22, In-line Bar 1,420 sq ft; Floating Bar 795 sq feet  Unique cocktails featuring Mixologist High-End Bistro:  Near D22, 1,260 sq ft  International High-end bistro, freshly prepared menu items, and mixed beverage  Must offer espresso/cappuccino/coffee  NOT a deli location Package Goal:  ACDBE: 35%  M/WBE: 30%

Gate D22 Signature/Floating Bar

Gate D22 Bistro

84

Package Descriptions Package D2-7: (One location) Upscale Italian

Upscale Italian:  Near D34, 4,609 sq ft  Traditional Italian dishes prepared from scratch  Full bar service with Italian wines Package Goal:  ACDBE: 35%  M/WBE: 30%

85

Package Descriptions Package D2-8: (Two locations) Deli/Deli Kiosk

Deli: Near D27, 848 sq feet Deli Kiosk: Near D10, 120 sq feet Offerings:  Assortment of freshly prepared customizable sandwiches, paninis, salads, soups, fruits, desserts  Kiosk: Grab-n-Go location supported by larger location  ACDBE/MWBE Goal:  ACDBE: 35%  M/WBE: 30%

86

Package Descriptions Package D2-9: (One location) Wine Bar

Wine Bar:  Near D25, 1,234 sq ft  Feature international and domestic wines  Food items to compliment wine selections  Feature Sommelier Package Goal:  ACDBE: 35%  M/WBE: 30%

87

Package Descriptions Package D2-10: (One location) Authentic Mexican/Latin Authentic Mexican/Latin:  Near D12, 2,490 sq ft  Freshly prepared authentic Mexican/Latin fare  Variety of margaritas, domestic and international wines and beers Package Goal:  ACDBE: 35%  M/WBE: 30%

88

Package Descriptions Package D2-11: (One location) Barbeque

Barbeque:  Near D27, 545 sq ft  Freshly prepared ready to serve barbeque, assortment of traditional sides  Strong Texas/DFW theme Package Goal:  ACDBE: 30%  M/WBE: 30%

89

Package Descriptions Package D2-12: (One location) Candy

Candy:  Near D14, 567 sq ft  Large variety of candy to entice both international and domestic customers  Fun inviting atmosphere Package Goal:  ACDBE: 30%  M/WBE: 30%

90

Package Descriptions Package D2-13: (One location) News/Coffee

News/Coffee:  Near B12, 1,539 sq ft  High quality news/coffee location with innovative, current reading technology  Provide gourmet coffee, fresh bakery items and limited food in a café setting. ACDBE/MWBE Goal:  ACDBE: 35%  M/WBE: 30%

91

Package Descriptions Package D2-14: (One location) News/Convenience

News/Convenience:  Near D08, 980 sq ft  High quality news/convenience with innovative, current reading technology  Self-serve hot and cold beverages and sandwiches, coffee, pre-packaged meals, salads, snacks, novelty ice cream Package Goal:  ACDBE: 30%  M/WBE: 30%

92

Package Descriptions Package D2-15: (Three locations) News/Books/Café and Athletic Wear

News: Landside Near E05, 241 sq ft  News location with limited sundry, souvenir and electronics News/Books/Café: Near E08, 1,528 sq ft  Selection of news, books and sundry items  Bistro and/or self-serve counter service, hot and cold drinks and pre-packaged meals, ice cream, etc.

Gate E05 Location

Gate E08 Location 93

Package Descriptions Package D2-15: (Three locations) News/News,Books,Café/Athletic Wear (continuation) Athletic Wear: Near B19, 1,047 sq ft  Sports-themed apparel, feature one team or brand or a variety of teams and brands Package Goals:  ACDBE: 30%  M/WBE: 30%

94

Package Descriptions Package D2-16: (Two locations) Consumer Electronics

Consumer Electronics:  Location 1: Near D31, 668 sq ft  Location 2: Near E08, 728 sq ft Offerings:  Electronic accessories for portable devices and audio and video equipment and games  Interactive area to preview merchandise Package Goals:  ACDBE: 30%  M/WBE: 30%

Gate D31 Location

Gate E08 Location

95

Package Descriptions Package D2-17: (Two locations) Spa

Spa:  Location 1: Near D34, 1,448 sq ft  Location 2: Near E31, 579 sq feet Offerings  Location 1: Spa and hair services such as manicures, pedicures, facials, massages, haircuts, blow dry and sparelated retail products  Location 2: Limited spa, massage, manicure, pedicure and retail Package Goal:  ACDBE: 35%  M/WBE: 30%

D34 Location

E31 Location

96

Package Descriptions Package D2-18: (One location) European Designed Men/Women Apparel

European Designed Men/Women Apparel:  Location: Near D17, 751 sq ft  Upscale boutique with featuring European designed men and women’s apparel and accessories  Experienced sales staff with knowledge of quality clothing, fit and style Package Goal:  ACDBE: 0%  M/WBE: 30%

97

Package Descriptions Package D2-19: (Six locations) Duty Free

Location 1: Near D11, 2,157 sq feet Location 2: Near D16, 501 sq feet Location 3: Near D22, 13,292 sq feet Location 4: Near D23, 378 sq feet Location 5: Near D34, 2,729 sq feet Location 6: Near D34, 296 sq feet Offerings:  State of the art premium luxury shopping  Enhance customer experience with a Concierge program, Premium lounge collaboration, personal shopping and Package Goals:  ACDBE: 30%  M/WBE: 30%

98

Package Descriptions Package D2-20: (Two locations) News/Convenience, Premium Retail

News/Convenience: Near B22, 1,044 sq feet  High quality news/convenience with innovative, current reading technology  Self-serve hot and cold beverages and sandwiches, coffee, pre-packaged meals, salads, snacks, novelty ice cream

Premium Retail: Near D24, 1,199 sq ft  Must complement Coach brand  Brand must be similar in quality and customer experience Package Goal:  ACDBE: 25%  M/WBE: 30%

Gate B22 Location

Gate D24 Location 99

Terminal D Design Vision

Bob Blankenship, Assistant Vice-President Planning

Terminal D Concessions Vision Background

 Terminal D is 8 years old  Concessions Village concept has been very successful  To continue our success, we must re-invent ourselves (look outside the current limits/rules)

North Village

101

Terminal D Concessions Vision 3 Guiding Principles

 Engage passengers quicker after security and keep them engaged  Provide exciting, innovative opportunities and experiences  Enhance the total experience -concessions must be more than food & retail

102

Terminal D Concessions Vision Re-Development Master Plan

South Village

North Village

Leverage under-utilized prime center concourse area 103


D30

D16 D22

Take advantage of the International Recheck traffic at D22 104


South Village

North Village

Increase services to draw from the North and South Villages 105


South Village

North Village

Elevate the total experience with untapped, exciting services, trends, innovations that our customers want 106

Terminal D Duty Free Design Principles- #1

• Engage the passengers quickly after security

Design of Front: Transparent, Inviting, Compelling, Exciting, Unique 107


• Draw customers from the North and South Villages with a visual landmark Design of Sides: Innovative, compelling magnet, exciting ironic 108


• Facilitate movement through the center concourse Design of Sides: Flow through, interactive, blur the lines of in and out 109


• Keep passengers engaged in a Total Experience Entire Design: Emphasize offerings, Be an original, unique, memorable 110

Terminal D Duty Free Design Vision             

Exciting Fresh/different Unique Compelling Innovative Interactive Iconic Sophisticated Relaxing/Calming Virtual technology Enjoyable/Fun Memorable Engaging 111

Terminal D Duty Free Design Vision

View exiting D22 Security of the Duty Free Location 112

Terminal D Duty Free Gate D22, Center Location

113

Duty Free Design Matters

114


115


116

Duty Free Customer Experience Matters

117


118


119

Duty Free Merchandising Matters

120

Duty Free Merchandising Matters

121

Duty Free Brand Matters

122

Duty Free Brand Matters

123

Terminal D Duty Free The Design Results

 “Connect the customers to Duty Free”  “Enhance the Total Experience”  “Be Something Special”

124

Terminal D Duty Free

Zenola Campbell, Vice President Concessions

Terminal D Duty Free The Design Results

126

Dates to Remember Packages D2 - 1-18 Date

Event

February 20th

Final Date for Questions

March 2nd, by 2:00 p.m. (CST)

Proposals Due

Package D2-19 (Duty Free) – D2-20 (Premium Retail) Date

Event

March 20th

Final Date for Questions

April 2nd, by 2:00 p.m. (CST)

Proposals Due www.dfwairport.com/opportunities

Terminal D - Tour Tour Times: 4:30 p.m. 6:00 p.m. Bus Transportation is available

Joint Ventures Tamela Lee Vice President Business Diversity & Development Department

Terminal D Pre-Proposal Conference 9, 2014 Tamela Lee, ViceTuesday, President ofDecember Business Diversity and Development DFW International Airport