REFA - tradition with perspective

Das Know-how.

REFA - tradition with perspective

© REFA

www.refa.de Das Know-how.

An encyclopaedia writes: REFA Association is considered Germany‘s oldest " The and most significant organisation for work design, industrial organisation and company development as well as for vocational further training.

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"


We say:  we agree - and  we ensure that is stays that way.

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Index Our origin and orientation REFA product portfolio REFA services Facts and figures Our way and our perspective Your local REFA partner

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Our origin and orientation

More than 80 years ago Methods and neutrality Structure of our association Contacts

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It started over 80 years ago 30.

The founding of REFA

Sept.

1924 How our core competences have developed since our foundation  Determination of working time (1936)  Work studies (1977)  Work studies and industrial organisation (1995)  Work design, industrial organisation and company development (since 1995), including process orientation (since 2000)

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Tradition: methods and neutrality The proven REFA methods

data determination

controlling

+

work planning organisation

REFA‘s consequent neutrality Noteworthy – REFA methods are agreed on by both our partners  the German Federation of Trade Unions („DGB“)  the Confederation of German Employers‘ Assocations („BDA“)

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A „stamp" = our commitment The REFA Association Ze

ier t z i f rti

001 9 O

N IS E DIN ner e s las r e g Zu r äge V T ZW A h nac

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 is certified according to DIN EN ISO 9001:2000  and accredited with the Federal Employment Agency. A seal of approval - it means a steady challenge to us. Our goal is to maintain this quality!


Structure of our association general members meeting (highest decision-making body)

supervisory board (supervising the executive management of the REFA Federal Association)

federal association (umbrella organisation)

10 regional associations (member associations)

85 district and local associations

supported by about 12.000 members

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How the REFA Association is organised general members meeting supervisory board

federal association

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Highest decision-making body  consists of delegates from the regional, district and local associations  meets every 2 years  takes fundamental decisions on the association‘s development Organ of control  consists of the chairmen of the 10 regional associations as well as of a representative from the German Federation of Trade Unions and the Confederation of German Employers‘ Associations respectively  supervises the umbrella organisation (federal association)  ensures that the decisions of the supervisory board are implemented Umbrella organisation  its board of directors ensures that operative tasks are implemented  is responsible for strategic cooperation and REFA-International  develops and maintains the services REFA offers  offers REFA services and products itself  provides the entire association with educational and auxiliary www.refa.de training tools

Das Know-how.

REFA product portfolio

Further education Consulting and coaching International

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REFA product portfolio - overview REFA – customer segments

 companies, institutions and organisations (of every size and from all branches)

 individuals  administration  service providers

REFA - core competences work design, industrial organisation and company development REFA – basic training / products

 basic training in work organisation  technical training in process organisation REFA – advanced training / products (depending on branch and market demand)

    © REFA

job-related further education measures compact courses consulting + coaching training and consulting worldwide www.refa.de Das Know-how.

Further education has no purpose on its own Further education costs time and money. Therefore it has to  match personal and company requirements  be effective, to the point and comprehensive  offer visible immediate benefit in practice  allow a directed exchange of experiences

 REFA further education is designed to meet these demands.

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Basic products in further education  Seminars and training programmes offered by every REFA branch Basic training in work organisation  a true foundation and base for numerous REFA training programmes  2 parts, as full-time training or in tandem with work  special versions: week-end courses and seminars for college- and university graduates

Technical training in process organisation  THE Know-how in production- and order management  all-in-all 7 seminars  special versions: week-end courses and seminars for college- and university graduates

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Advanced products in further education  seminars and training programmes available (depending on local REFA branch) Production + logistics

Controlling

10 5

5

1

7

1

4

1

3

1

8

2

8

1

4

1

Quality-/Environmental Management Organisational Development REFA Technician Supply Chain Management Logistics

REFA Controller REFA Management Expert Production Controlling

Didactics* 4

1

Adult Education

Industrial Engineering 7

2

Industrial Engineering

number of seminars number of training programmes © REFA


REFA compact courses  Short seminars, 1 to max. 3 days‘ duration Focus on (number of optional topics)        

business administration and controlling (13) organisation management (9) project management (3) work design (5) management competence (3) communication and individual skills (15) liability and law (4) work- and process organisation (11)

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     

work design (3) data- and remuneration management (8) lean management (9) logistics, production planning and control (8) quality management (3) value analysis (3)


REFA inhouse seminars

Upon request REFA seminars are also held at the customer‘s site, which means:  the training is better adapted to the customer‘s operational requirements  the company determines time, place and duration of the training  no travel- and hotel costs for participating staff members  absence of participating staff members can be minimized.

 REFA gladly submits an indivdual offer for an inhouse training measure.

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Consulting and coaching  Another way to directly benefit from REFA Know-how

REFA‘s consulting- and coaching offer - overview  process analyses and -optimisation

 set-up of a quality management

 time studies

 controlling

 job evaluation

 optimisation of service- and administrative processes

 planning of production- and order management

 change management

 optimising resource management

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REFA-International*  Further education and consulting worldwide

REFA focuses on core competences and partners  central topics are work design, industrial organisation and company development  international measures take place through local partners or directly from our base in Germany.

Benefits for local and global customers  internationally tested methods  comprehensively backed-up application  worldwide use of an identical methodical language

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*belongs to the REFA Federal Association www.refa.de Das Know-how.

REFA-International  REFA local cooperation partners worldwide Argentina

Mexico

Switzerland

Austria

Poland

Tunisia

Belarus

Portugal

Turkey

Bulgaria

Romania

Ukraine

Croatia

Russian Federation

Uruguay

Czech Republic

Slovakia

China China China

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REFA services

Branch organisations REFA media REFA membership

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Expert- and branch organisations  REFA support - rich in tradition

Service and „formula for success" at the same time  REFA cooperates with 20 expert- and branch organisations, thus  ensuring permanent adjustment and fine tuning of methods and seminars and  reaching full effect in their practical application = branch specific seminars = practice oriented conferences = specialized scripts and training documentation © REFA


A solid service: REFA media  practical support for every day‘s work specialist literature

specialist journal (5x per year)    

organisation methods software market best practice companies interviews and advice from and for the working world

videos and CD-ROMs

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The service plus for REFA members  registration with the federal association or a local REFA branch is sufficient Main advantages for REFA members  REFA further education measures at a reduced price  selected items from the REFA shop at a beneficial member‘s price  free subscription for the REFA specialist journal "Industrial Engineering" (4 editions a year, 42.80 €)

Extra benefits  special rates with Hertz car rental  bonus package with the SEB Bank  further branch-specific advantages may be offered

annual membership fee: 50 € (25 € students), for companies rate upon request © REFA


Facts and figures

Resources Seminar activity International projects

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Who is behind REFA? Principle  the REFA team works mainly in an honorary capacity For you, publicly and behind the scences, there are  approx. 12.000 registered members  over 1.500 trainers  over 1.000 volonteers on an honorary basis  approx. 100 employees  85 regional, district and local branch associations  11 members in the board of directors from the federal and regional associations  1 supervisory board  1 general members meeting

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Key figures for seminar activity So far  all-in-all over 1 million seminar participants The REFA offer covers  over 50 seminar topics  over 10 conferences  over 15 training programmes This means per year  over 30.000 participants  over 1.000 seminars (or 3.000 seminar days)  over 800 training qualifications

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International projects Responsible  REFA Federal Association  represented in approx. 20 countries  managed or participated in 20 development programmes sponsored by the European Union  completed over 100 international inhouse training & consulting projects  partner network to fulfill global demands is constantly being extended

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Our way and our perspectives

The 7 guiding principles Product policy Market presence

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The 7 REFA guiding principles 1. Our services match our customers‘ needs: they are comprehensive and to the point. 2. Our trainers are selected and practice oriented professionals. 3. We count on transparency and communicate accordingly. 4. For us, working the market means setting-up and cultivating relations: with customers and generally with science, industry and social partners. 5. Our customers can rely on a balanced price-performance ratio. 6. We want to continue to be one of the leading market providers in the field. 7. Our main goal is to fulfill the quality expectations of our customers and partners.

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Our product policy Further education  to annually question topics, contents and form of our seminars and to adjust or complement them accordingly.  to constantly check and improve our trainers‘ qualifications and performance. Consulting and coaching  to make our core competences available parallely or in addition to our further education programme.  to discern customers‘ needs and to act accordingly. REFA-International (Federal Association)  to worldwide offer further education, consulting and coaching – from our base in Germany or through our local partners.  to cultivate and expand our international partnerships. © REFA


Our market presence REFA  a brand with tradition and potential for growth Today‘s decentralized association structure and where we are headed close to the puls, rooted on site

 strenghts to build on

differences in the market image

 shared concept for

measures have been initiated to

publications

 strengthen the brand  improve brand recognition  strengthen customer ties  benefit from synergies within the association

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internet presence and especially for the REFA mark of quality. www.refa.de Das Know-how.

Your local REFA partner Everywhere in Germany Through the Federal Association Services offered Your benefits

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REFA is also in your area  Federal Association in Darmstadt  and Dortmund  MecklenburgWestern Pomerania

 10 regional associations (member associations)

Berlin and Brandenburg SaxonyAnhalt

 85 district and local associations

North-Ouest



 represented in over 20 countries

Saxony Thuringia Hesse



RhinelandPalatinate/ Saar

Baveria

BadenWuerttemberg

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Locations REFA Federal Association (FA) Headquarters in Darmstadt  board of directors  product management  training/seminar facilities

Business School Dortmund  product management  training/seminar facilities  conference center

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REFA seminar offer Federal Association Basic offer FURTHER EDUCATION seminars/training progr.

   

production + logistics Industrial Engineering controlling didactics

SEMINARS/TRAINING for administration + service providers

 organisation management  controlling

Spot offer COMPACT COURSES practice related, 1 - 3 days

Focus offer BUSINESS GAMES simulation seminars

 business administration + controlling  communication + leadership  lean management  production + logistics

QUALITY MANAGEMENT specialized further education LECTURERS/TRAINERS qualification of REFA Trainers

 We also implement the above seminars as inhouse training measure at the company‘s facilities. © REFA


REFA training offer Over 50 seminars and over 15 training programmes for skilled workers and management  REFA Basic Training in Work Organisation          

REFA Technical Training in Process Organisation Quality- and Environmental Management Organisation Development REFA Technician Supply Chain Management Logistics Industrial Engineering Controlling Production Controlling Adult Education

working week seminars week-end seminars summer academy

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For administration and service providers Tailor-made for  administrative bodies (federal government, federal states, municipalities and their enterprises)  churches and welfare organisations  social securities  banks and insurance companies  private service providers  wholesale and retail

the m o r f y l e : clusiv New, ex eral Association ed REFA F aching o C d n ting a Consul ative r t s i n i m ize ad m i t p o o t es process © REFA

Seminar offer by the Federal Association  REFA Organiser  REFA Management Expert for Organisation  special seminars for organisation  REFA Controller for Public Administration www.refa.de

Das Know-how.

REFA Compact Courses From practice for practical application  over 100 seminar offers  short - 1 to max. 3 days  exchange of experience guaranteed

Focus  business administration and controlling  communication and leadership  lean management  production and logistics

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Business games with REFA business simulation pure, keeping an overview while in the thick of things  over 10 business games at choice  experience and learn while at play  enhance team skills

Focus of the games  controlling and general management  company management  logistics and materials management  for service and administration  hot topics for the first time also with a business game for the manufacturing industry © REFA


Das Know-how.

See you again at REFA.

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