REFERENCES

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Gary Dessler & Biju Varkkey eleventh editions Human Resource. Management 476- 487. Heinz Weihrich & Harold Koontz. Management (2001) A Global.
REFERENCES Arun Kumar & Rachana Sharma Personnel management theory& practice 3rd volume (2000) pp 245 Aswathappa (2010) Human Resources and Personnel Management pp 238-239, 279-297.sixth edition Anne Bruce & James S.Pepitone 1999 pp 59, 60,68. Beverly Kaye & Sharon Jordan-Evans.Berrett-Koehler (1999) Love’em or lose ‘em – getting good people to stay p 143-151 Brenda Scott-Ladd, Antonio Travalglione, Chris Perryer & David Pick, (2010) Attracting And retaining talent: Social Organizational Support as an emergent concept, 18(2) 1-14 CAPA Center for Aviation Report of committee on HR issues of merged Air India 22nd Jun 2012 C.B. Mamoria Personnel Management Conference Paper. # 8 November 2006 – Incentive System: Incentives, Motivation, And Development Performance. Darmadkri Report HR Issues of Merged AIR INDIA 2012 pp 97,106,7475. David R.Hampton Management Third Edition 598-609 Steven H. Appelbaum, Brenda M. Fewster (2003) Human Resources Management In The Global Civil Aviation Industry, International applied Business Research Conference Paper Frederich Reichheld the hidden force behind growth, profits &lasting value Fred Luthans (1995) Organizational Behavior pp 213-219. Gary Dessler & Biju Varkkey eleventh editions Human Resource Management 476- 487. Heinz Weihrich & Harold Koontz. Management (2001) A Global Perspective Tenth Edition pp 397, 403-471.

Houghton Mifflin, (1980) Management a problem solving process by Houghton Mifflin Incentive System: Incentives, Motivation, And Development Performance. November 2006, Conference Paper. # 8 J.S. Chandan Organizational Behaviors (2005). Jody Hoffer Gittell (2004) Mutual Gains or Zero Sum, Labor Relations and Firm Performance in the Airline Industry. Volume 57,no.2 article 1 Johanna MacNeil Up in the Air 2009 How Airlines can improve performance by engaging their employees’ pp 222 John Schermerhorm John Wiely Management and Organizational Behavior essentials Peter F.Drucker The Practice of Management (1990) pp 323-332 Porter and Lawer came out with a comprehensive theory of motivation. Practical Assessment, Research & Evaluation. -

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electronic journal. ISSN 1531-7714.management Rabi N. Mishra. Human Resources Management After Globalization (2009) pp 137 / 138 Richard I. Levin & David S. Rubin (1990) Statistics for Management seventh edition pp 309-320. Schachaceter’s Two factor theory of emotion French, (2008) Creative Common Attribution http://en.wikipedia.org/wiki/Two-factor_ theory Steven

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Management Strategy in the Global Airlines Industry – A focus on Organizational Development pp 71-75 Stephen P. Robbins Management, Prentice Hall, 1991. Stephen P. Robbins. Organizational Behavior 9TH edition (2008) p.18, 19 Stephen Robbins and David Deenzo Fundamentals of Management Prentice Hall, 2001

Steven H. Appelbaum and Brenda M. Fewster Human Resource Management Strategy in the global airline industry a focus on organizational development- a report Southwest

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http://www.yousigma.com Tom Coens & Mary Jenkins (Peter Block).Berrettt-Koehler Publishers (2000) Abolishing Performance Appraisals-why they backfire & what to do instead. The Airline’s in House magazine The Economic Times 4thMay 2012. Corporate pp 3 The Economic Times 10th August 2012 The Economic Times 28th August 2012 Time of India 11th May 2012 Times of India 31st OCT 2011 Union publications United Nations Development Programme Conference paper Incentive systems: Incentives, Motivation, and Development Performance Vineetha Ravipati and Sujatha Subramaniane 2007, The Institute of Chartered Financial Analysts of India, pp i-v.ww.icfapress.org/books, www.ibscdc.org. Wall street Journal 1998 – Companies are finding it really pays to be nice to Employees Wall street Journal, February 15, 2001 – Nine Ford Workers File Bias Suit Saying Ratings Curb Older Staff.