*Volvo Penta partnumbers are for cross reference only, not available as Volvo
Penta spareparts. ... within Glass Cockpit unit by performing the fault tracing
described in this ... NOTICE! If you have a memory card in the card reader, you
can select Save to Card to save the .... Use flat rate code: 38104 , Casual part nr
use: NPN.
Service Bulletin AB Volvo Penta SE-405 08 Göteborg Sweden
Group
Number
Version
38-1
2
1
Volvo Penta Glass Cockpit Accessories, EVC Binder: A, B, C, D, E
Date: 09-2013
Volvo Penta Glass Cockpit, service and support 1. Concerned products The Volvo Penta Glass Cockpit product range:
P0018546
*Volvo Penta partnumbers are for cross reference only, not available as Volvo Penta spareparts. See Chapter 2.
Page: 1(6)
Page
Group
Number
Version
2(6)
38-1
2
1
AB Volvo Penta Service Bulletin
2. Service and support setup Volvo Penta Glass Cockpit products are serviced and supported in cooperation with Garmin. • As a Volvo Penta Dealer you are encouraged to do the initial troubleshooting to determine if the fault is within Glass Cockpit unit by performing the fault tracing described in this document If issue remains after fault tracing then hand over service request to Garmin support office. •
Garmin will take over service and contact the customer to complete the service.
•
Garmin will stock and supply replacement units and spare parts. Glass Cockpit products are not available through Volvo Penta parts system.
Support flow described in Figure 1.
Figure 1.
3. Fault tracing In the event of an operational issue with the Glass Cockpit system or a device in the Glass Cockpit system, perform the following procedures before contacting Garmin for additional support.
Checking Device Software Versions Before performing any of the troubleshooting steps in this document, make sure all of the devices in the Glass Cockpit system are running the latest software version. 1 From the Home screen, select Settings > System > System Information> Garmin Devices. 2 Record the Unit ID and the software version of each device NOTICE! If you have a memory card in the card reader, you can select Save to Card to save the system information to the card for reference from a computer. 3 From the Home screen, select Settings > Communications > NMEA2000 Setup > Device List. 4 Select each item in the list and record the serial number and software version below. 5 Verify the software versions on www.garmin.com/support/software/marine.html, and update the software if necessary.
AB Volvo Penta Service Bulletin
Group
Number
Version
Page
38-1
2
1
3(6)
Updating the Software Updating the software on the Glass Cockpit updates all of the connected devices on the Garmin Marine Network and on the NMEA 2000® network. You need a blank memory card, access to the internet, and a card reader on your computer to update the system. NOTICE! You should update all device software before performing any additional troubleshooting steps. 1 With the Glass Cockpit system on, insert a blank memory card into the connected card reader. A file is written to the card that contains information about the system. You can now use this card to update the system. 2 On a computer with a card reader, go to: www.garmin.com/support/software/marine.html 3 Download the update for Garmin Marine Network with SD card, and follow the on-screen instructions to load the update to the card. 4 Turn on the Glass Cockpit. 5 Insert the memory card into the card reader. 6 Follow the on-screen instructions to complete the update. 7 After the update is complete, remove the memory card and check if the operational issue is resolved.
Additional Troubleshooting If the software update does not correct the operational issue, or if the operational issue is not software related, perform the following troubleshooting steps before contacting Garmin for additional support.
Error Messages The Glass Cockpit is able to show error messages generated by the Volvo EVC system. These error messages include a description of the error and contact information. Follow the support path directed by the error message. If there is no description or support path in an error message, contact Garmin product support.
Power Issues If one or more of the Glass Cockpit units or connected Garmin devices does not power on, examine the following: •
Is the affected device connected to power?
•
Is the fuse intact on the affected device?
If the power connection and fuse appear sound, and the device does not power on, contact Garmin product support.
Button Functionality If the power or input buttons are not functioning correctly, contact Garmin product support.
Touchscreen Issues If the touchscreen on the Glass Cockpit device does not appear to recognize touch input correctly, you can calibrate the touchscreen to possibly correct the problem. 1 Turn off the affected device. 2 Turn on the device and wait for the Warning screen to appear. 3 Instead of selecting OK, hold anywhere on the screen until the touchscreen calibration appears. 4 Follow the on-screen instructions to complete the calibration.
Page
Group
Number
Version
4(6)
38-1
2
1
AB Volvo Penta Service Bulletin
Garmin Marine Network Device Issues If you do not see Garmin devices in the device list (Settings >System >System Information > Garmin Devices) after performing a software update,examine the following: •
If applicable, is the affected device connected to power?
•
If applicable, is the fuse intact on the affected device?
•
Is the Garmin Marine Network cable securely connected on both ends?
If the power connection, fuse, and network cable appear sound, and the device is not listed in the device list, contact Garmin product support.
NMEA 2000 Device Issues If you do not see a NMEA 2000 device in the device list (Settings >Communications >NMEA 2000 Setup >Device List) after performing a software update, examine the following: •
Is the device securely connected to the NMEA 2000 network?
•
Are the NMEA 2000 terminators correctly installed on the NMEA 2000 network?
•
Is the NMEA 2000 backbone constructed correctly? Consult the Technical Reference for Garmin NMEA 2000 products for questions about NMEA 2000 network setup (www.garmin.com, selectSupport >Manuals > On the Water > Other > NMEA 2000 ) If the NMEA 2000 network appears sound, and the device is not listed in the device list, contact Garmin product support.
Navigation Issues Reference the FAQs on “www.garmin.com/support” for answers to navigation and basic operation questions. If the FAQs do not answer your question, contact Garmin product support.
Mapping Updates Reference the mapping section on “www.garmin.com/support” for map-update information, or contact Garmin product support.
AB Volvo Penta Service Bulletin
Group
Number
Version
Page
38-1
2
1
5(6)
If Glass Cockpit is unable to monitor engine/EVC data
*) If the installation has multiple displays: If one unit is able to show engine data then swap its multilink cable with the unit which is not showing engine data. If the issue is moved the cable needs to be replaced. If not the issue is in the Glass Cockpit unit.
Page
Group
Number
Version
6(6)
38-1
2
1
AB Volvo Penta Service Bulletin
4. Hand over a service request to Garmin If the issue remains after performing the fault tracing in section 3 and root cause is confirmed to be Glass cockpit you shall escalate and hand-over the service request to Garmin DTS (Dealer Technical support) offices.
Information requested at hand-over: Customer Information: Name. Phone, Email Address Boat Information: Contact (if other than customer) Vessel Name, Length Model, Make (i.e. Sunseeker Manhattan) Year, Hull Number Delivery date (as registered in Volvo Penta system) Wet/Dry Marina (Y/N), Slip Number: Vessel Address Service request information: Product: Unit serial nr: Description of Failure: Technical Support (result from fault tracing): Requested timeframe for repair: Zero hour, Argus case created? (Y/N): Case.nr:
Garmin DTS offices: Region (Vessel location)
Garmin DTS office location
E-mail:
Phone:
Americas all
North America
[email protected]
888-828-8361
Europe, Middle East and Africa
UK
[email protected]
Inside UK: 0808 238 0001 Outside UK: 0044 800 427 64638
Asia
Taiwan
[email protected] 886-2-26429199 (ext2)
Australia / New Zealand
Australia
[email protected]
Inside Australia: 1800 235 822 Outside: 0800 427 652
5. Warranty and reimbursement The warranty period is 2 years from Delivery date (Coincides with engine delivery date). For labour reimbursement. File a claim using Volvo Penta normal warranty routine. Use flat rate code: 38104 , Casual part nr use: NPN In the problem description note the Glass Cockpit unit serial number, information about the failure and if the service has been handed over to Garmin.
