Siebel System Requirements and Supported Platforms, Siebel 7 ...

SIEBEL SYSTEM REQUIREMENTS AND SUPPORTED PLATFORMS MIDMARKET EDITION eBUSINESS APPLICATIONS VERSION 7.0.3 12PA1-RP00-07030

DECEMBER 2001

Siebel Systems, Inc., 2207 Bridgepointe Parkway, San Mateo, CA 94404 Copyright © 2001 Siebel Systems, Inc. All rights reserved. Printed in the United States of America No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photographic, magnetic, or other record, without the prior agreement and written permission of Siebel Systems, Inc. The full text search capabilities of Siebel eBusiness Applications include technology used under license from Fulcrum Technologies, Inc. and are the copyright of Fulcrum Technologies, Inc. and/or its licensors. Siebel, the Siebel logo, TrickleSync, TSQ, Universal Agent, and other Siebel product names referenced herein are trademarks of Siebel Systems, Inc., and may be registered in certain jurisdictions. Other product names, designations, logos, and symbols may be trademarks or registered trademarks of their respective owners. U.S. GOVERNMENT RESTRICTED RIGHTS. Programs, Ancillary Programs and Documentation, delivered subject to the Department of Defense Federal Acquisition Regulation Supplement, are “commercial computer software” as set forth in DFARS 227.7202, Commercial Computer Software and Commercial Computer Software Documentation, and as such, any use, duplication and disclosure of the Programs, Ancillary Programs and Documentation shall be subject to the restrictions contained in the applicable Siebel license agreement. All other use, duplication and disclosure of the Programs, Ancillary Programs and Documentation by the U.S. Government shall be subject to the applicable Siebel license agreement and the restrictions contained in subsection (c) of FAR 52.227-19, Commercial Computer Software - Restricted Rights (June 1987), or FAR 52.227-14, Rights in Data—General, including Alternate III (June 1987), as applicable. Contractor/licensor is Siebel Systems, Inc., 2207 Bridgepointe Parkway, San Mateo, CA 94404.

Proprietary Information Siebel Systems, Inc. considers information included in this documentation and in Siebel eBusiness Applications Online Help to be Confidential Information. Your access to and use of this Confidential Information are subject to the terms and conditions of: (1) the applicable Siebel Systems software license agreement, which has been executed and with which you agree to comply; and (2) the proprietary and restricted rights notices included in this documentation.

Contents

Introduction Who Should Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-2 How This Book Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-3 Additional Documentation

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-5 Siebel Systems Welcomes Your Comments

. . . . . . . . . . . . . . . . . . . Intro-7

Chapter 1. Overview of Supported Environments About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Siebel 7 Web Client Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Categorization of Siebel 7 Applications . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Homogeneous and Heterogeneous Server Environments . . . . . . . . . . . . . 1-5 Internationalization and Localization . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Chapter 2. Hardware and Network Requirements About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Siebel Server Environment Hardware Requirements . . . . . . . . . . . . . . . . 2-3 Siebel File System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Server Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Connection Brokering Network Hardware Requirements . . . . . . . . . . . . . 2-5 Siebel Client Environment Hardware Requirements . . . . . . . . . . . . . . . . 2-6 Client Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

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Contents

Chapter 3. Client Environment Requirements About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Requirements for Employee Applications . . . . . . . . . . . . . . . . . . . . . . . 3-3 Microsoft Knowledge Base Articles . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Requirements for Customer and Partner Applications . . . . . . . . . . . . . . 3-8 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10 Microsoft Virtual Machine (VM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10 ActiveX Controls and Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Performance Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Print Settings

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Chapter 4. Server Environment Requirements About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Supported Siebel Enterprise Server Operating Systems . . . . . . . . . . . . . . 4-2 Supported Web Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Chapter 5. Supported Database Server Platforms About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Supported Relational Database Management Systems . . . . . . . . . . . . . . 5-3

Chapter 6. Other Supported Platforms About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Siebel Communications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Siebel Communications Server—Supported Email Servers . . . . . . . . . . . . . 6-4 Siebel Email Manager—Supported Email Servers . . . . . . . . . . . . . . . . . . . 6-5 Siebel Communications Server—Supported Fax Servers . . . . . . . . . . . . . . 6-6 Siebel Communications Server—CTI Middleware and Switches . . . . . . . . . 6-7 Siebel Data Bean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

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Contents

Lightweight Directory Access Protocol (LDAP)/Active Directory Services Interfaces (ADSI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Microsoft Knowledge Base Articles . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Siebel Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 Supported Document Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12 Spell Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18 Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18 Siebel Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19 Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19 Supported Personal Information Managers . . . . . . . . . . . . . . . . . . . . . . . .6-20

Chapter 7. Supported Software and Ancillary Programs About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Supported Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Ancillary Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7 Apache Xerces and Xalan License Agreement . . . . . . . . . . . . . . . . . . . 7-11

Chapter 8. Supported Upgrade Paths About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Upgrade Paths for Siebel Enterprise Server . . . . . . . . . . . . . . . . . . . . . . 8-2

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Contents

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Introduction

Who Should Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-2 How This Book Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-3 Additional Documentation

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-5 Siebel Systems Welcomes Your Comments

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. . . . . . . . . . . . . . . . . . . Intro-7


I n tr o - 1

Introduction Who Should Use This Book

Who Should Use This Book

Intro

This book would be useful primarily to people whose title or job description matches the following: Call Center Administrators

Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), and SmartScripts.

Database Administrators

Persons who administer the database system, including data loading; system monitoring, backup, and recovery; space allocation and sizing; and user account management.

Marketing Administrators

Persons responsible for setting up and maintaining a marketing department. Duties include designing and managing campaigns, product marketing information, and product distribution lists.

Siebel Application Administrators

Persons responsible for planning, setting up, and maintaining Siebel applications.

Siebel Application Developers

Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.

Siebel System Administrators

Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.

NOTE: All Siebel MidMarket product names include the phrase MidMarket Edition

to distinguish this product from other Siebel eBusiness Applications. However, in the interest of brevity, after the first mention of a MidMarket product in this document, the product name will be given in abbreviated form. For example, after Siebel Call Center, MidMarket Edition, has been mentioned once, it will be referred to simply as Siebel Call Center. Such reference to a product using an abbreviated form should be understood as a specific reference to the associated Siebel MidMarket Edition product, and not any other Siebel Systems offering. When contacting Siebel Systems for technical support, sales, or other issues, note the full name of the product to ensure its proper identification and handling.

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Introduction How This Book Is Organized

How This Book Is Organized

Intro

This book contains the definitive list of system requirements and supported platforms for Release 7.0.3 of Siebel 7. This book has the following chapters:

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Chapter 1, “Overview of Supported Environments,” describes Siebel 7 Web client types and supported environments. This chapter also lists internationalization and localization requirements.

■

Chapter 2, “Hardware and Network Requirements,” describes the hardware and network requirements for the Siebel Server environment and the Siebel Client environment.

■

Chapter 3, “Client Environment Requirements,” describes the software platform requirements for the Siebel eBusiness Applications clients.

■

Chapter 4, “Server Environment Requirements,” describes the software platform requirements for Siebel Enterprise Server and Web server.

■

Chapter 5, “Supported Database Server Platforms,” describes the software platform requirements for Siebel Database Server, as well as the connectivity and management software that must be installed on each application server within Siebel Enterprise Server.

■

Chapter 6, “Other Supported Platforms,” describes additional detailed hardware and software requirements for specific Siebel eBusiness Applications.

■

Chapter 7, “Supported Software and Ancillary Programs,” provides a comprehensive listing of software developed by third-party vendors that is supported by, embedded in, or distributed with Siebel eBusiness Applications.

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Chapter 8, “Supported Upgrade Paths,” describes the supported upgraded paths to Release 7.0.3 of Siebel eBusiness Applications.


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Introduction Additional Documentation

Additional Documentation

Intro

The product documentation set for Siebel eBusiness Applications is provided on the Bookshelf for Siebel eBusiness Applications MidMarket Edition CD-ROM furnished with your product. For general information about Siebel product documentation, see the Bookshelf for Siebel eBusiness Applications MidMarket Edition home page and Siebel Documentation Roadmap MidMarket Edition. Siebel Systems, Inc., reserves the right to modify the documentation for Siebel eBusiness Applications at any time. For updates to Siebel documentation, go to http://ebusiness.siebel.com/supportweb/. If you want to order additional Siebel documentation and copies of the Bookshelf for Siebel eBusiness Applications MidMarket Edition CD-ROM, go to Books Online at http:/ /ebusiness.siebel.com/booksonline. To access both SupportWeb and Books Online, you will need to provide the user name and password you received from Siebel Support Services ([email protected]).

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Introduction Contacting Technical Support

Contacting Technical Support

Intro

Do you know how to access Siebel Technical Support? It is crucial that you understand the requirements for getting support before you encounter technical issues that require Siebel Technical Support’s assistance. This will facilitate smooth resolution of your issues. If you have questions, please don’t hesitate to contact us. To maximize your knowledge of Siebel products and your return on investment: ■

You must attend Siebel training to become a designated contact.

■

Your Siebel-trained designated contacts provide technical support to your users. Siebel Technical Support provides support directly to your designated contacts only.

To provide efficient, timely support and access to the Technical Support knowledge base: ■

Siebel Technical Support is primarily Web-based; it can be accessed through Siebel SupportWeb (http://ebusiness.siebel.com/supportweb/). Please submit new service requests to us through SupportWeb, where you can also search the knowledge base for solutions.

■

Designated contacts receive read/write access to Siebel SupportWeb. Other project team members at your company receive read-only accounts so that they can access the knowledge base.

To register for Siebel training, access http://siebeluniversity.siebel.com/edPortal and choose Implementation Team Training. Please submit your technical issues and updates to Siebel SupportWeb (http://ebusiness.siebel.com/supportweb/). If you do not have a SupportWeb account, or if you have a question, please contact us at [email protected] or call your local Siebel Support Center:

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North America:

+1 800 214 0400 or +1 650 341 0700

■

Brazil (São Paulo):

+55 11 3444 0800

■

UK (London):

+44 (0) 1784 494949

■

Germany (Munich):

+49 89 957 18 400


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Introduction Contacting Technical Support

■

France (Paris):

+44 1784 494949

■

Ireland (Galway):

+44 1784 494949

■

Japan (Tokyo):

0120 606 750 (toll-free, Japan domestic only), +81 3 5464 7948 (outside of Japan)

■

Singapore:

+65 212 9266

Outside of local support center hours, Gold and Rollout Support Option customers can call +1 800 214 0400 or +1 650 295 5724. We appreciate your business and look forward to working with you.

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Introduction Siebel Systems Welcomes Your Comments

Siebel Systems Welcomes Your Comments

Intro

To help us improve our products, we want to know about any corrections or clarifications to this guide that you would find useful. Please include in your message: ■

The title and version of the guide (very important)

■

The name and version number of the Siebel application you are using

■

Your name, job title or functional area, company name, phone number, and email address

Contact us through regular mail or email at: Siebel Systems, Inc. Technical Publications Department 2207 Bridgepointe Parkway San Mateo, CA 94404-5009 [email protected] We appreciate your feedback.

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Introduction Siebel Systems Welcomes Your Comments

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Overview of Supported Environments

1

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Siebel 7 Web Client Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Categorization of Siebel 7 Applications . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Homogeneous and Heterogeneous Server Environments . . . . . . . . . . . . . 1-5 Internationalization and Localization . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

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1-1

Overview of Supported Environments About This Chapter

About This Chapter

1

This chapter describes Siebel 7 Web client types and supported environments. This chapter also lists the internationalization and localization requirements. Chapter 2 through Chapter 7 contain a comprehensive list of hardware and software requirements, as well as supported and ancillary third-party software requirements.

Siebel 7 Web Client Types

1

Users can access Siebel eBusiness Applications through a number of different client types (deployment options). Client deployment options differ by the amount and type of software installed on the client machine, the application functionality available to the user, and the network requirements. The following client deployment options are supported in this release of Siebel eBusiness Applications: Siebel Web Client. Siebel Web Client runs in a standard browser from the client personal computer and does not require any additional persistent software installed on the client. The browser connects through a Web server to the Siebel eBusiness Application Server, which executes business logic and accesses data from the Siebel Database. Siebel Mobile Web Client. Siebel Mobile Web Client is a portable Microsoft Windows

client delivered through a Web browser that is designed for local data access and does not need to be connected to a server. Siebel Mobile Web Client meets the needs of field professionals who do not have continuous access to a network. Siebel Mobile Web Client uses a local database on each mobile machine. Periodically, the client must access the Siebel Remote Server through a dial-up, WAN, or LAN connection to synchronize data changes with the Siebel Database on the database server and Siebel File System. This client requires installation of Siebel software on the user’s personal computer. The software installed on the user’s machine for the Siebel Dedicated Web Client and Siebel Mobile Web Client is identical—the only difference is the type of connectivity provided.

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Overview of Supported Environments Siebel 7 Web Client Types

Siebel Dedicated Web Client. Siebel Dedicated Web Client is a Microsoft Windows

client delivered through a Web browser that provides direct connectivity to a database server. It requires software to be installed on the client machine, but does not require a local database, Web server, or Siebel eBusiness Application server for serving up interactive user sessions. Siebel Server is still required for functionality like Assignment Manager and Replication. The software installed on the user’s machine for the Siebel Dedicated Web Client and Siebel Mobile Web Client is identical—the only difference is the type of connectivity provided. Siebel Tools Client. Siebel Tools Client is a dedicated Microsoft Windows client for

users of Siebel Tools.

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Overview of Supported Environments Categorization of Siebel 7 Applications

Categorization of Siebel 7 Applications

1

The two major groups of Siebel eBusiness applications are: ■

Applications usually used by internal employees of an enterprise These are called employee applications. Examples are Siebel Call Center Siebel Sales.

■

Applications usually used by customers or partners of an enterprise These are called customer and partner applications. Examples are Siebel eSales (a customer application) and Siebel eChannel Partner Portal (a partner application). In prior releases, these were called .COM applications.

Employee applications are optimized for a screen resolution of 1024x768. Customer and partner applications are optimized for a screen resolution of 800x600.

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Overview of Supported Environments Homogeneous and Heterogeneous Server Environments

Homogeneous and Heterogeneous Server Environments In homogeneous server environments, Siebel Gateway Server, Siebel Servers, and Web servers are all deployed on the same platform. In heterogeneous server environments, Siebel Gateway Server, Siebel Servers, and Web servers are deployed on different supported platforms. Table 1-1 describes the supported homogeneous and heterogeneous server environments. Refer to Chapter 4, “Server Environment Requirements,” and Chapter 5, “Supported Database Server Platforms” for information on supported platforms, versions, and minimum service pack levels. Table 1-1. Supported Homogeneous and Heterogeneous Server Environments (1 of 2) Database Server

Siebel Server/Gateway

Web Server

IBM DB2 UDB

Microsoft Windows NT

Microsoft IIS Web server running on Microsoft Windows NT operating system iPlanet Web server running on Sun Solaris operating system

Microsoft Windows 2000

Microsoft IIS Web server running on Microsoft Windows 2000 operating system iPlanet Web server running on Sun Solaris operating system

Oracle





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1

Overview of Supported Environments Homogeneous and Heterogeneous Server Environments

Table 1-1. Supported Homogeneous and Heterogeneous Server Environments (2 of 2) Database Server

Siebel Server/Gateway

Web Server

Microsoft SQL Server





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Overview of Supported Environments Internationalization and Localization

Internationalization and Localization

1

Siebel eBusiness Applications support internationalization and localization for specific languages. Siebel 7.0.3 includes localization support for the languages listed in Table 1-2. Please contact your Siebel representative for updates on supported languages. An “X” indicates support. Table 1-2.

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Supported Languages

Language Description

Language Code

Siebel eBusiness Applications

English

ENU

X

French

FRA

X

German

DEU

X

Italian

ITA

X

Portuguese (Brazilian)

PTB

X

Spanish

ESN

X


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Siebel eBusiness Applications support data stored in databases using various code pages. Siebel 7.0.3 includes internationalization support for the code pages listed in Table 1-3. Please contact your Siebel representative for setup and configuration information for these code pages. An “X” indicates support. Table 1-3.

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Supported Code Pages

(1 of 2) Siebel eBusiness Applications


Language Code

Code Page

Arabic

ARA

1256

Chinese (Simplified)

CHS

936

X

Chinese (Traditional)

CHT

950

X

Czech

CSY

1250

X

Danish

DAN

1252

X

Dutch

NLD

1252

X

English (United States)

ENU

1252

X

Finnish

FIN

1252

X

French (Standard)

FRA

1252

X

German

DEU

1252

X

Greek

ELL

1253

X

Hebrew

HEB

1255

Hungarian

HUN

1250

X

Italian

ITA

1252

X

Japanese

JPN

932

X

Korean

KOR

949

X

Norwegian

NOR

1252

X

Polish

PLK

1250

X

Portuguese (Brazil)

PTB

1252

X

Portuguese (Portugal)

PTG

1252

X


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Table 1-3.

Supported Code Pages

(2 of 2) Siebel eBusiness Applications


Language Code

Code Page

Russian

RUS

1251

X

Spanish (Modern)

ESN

1252

X

Swedish

SVE

1252

X

Thai

THA

874

X

Turkish

TUR

1254

X

NOTE: Refer to Global Deployment Guide for detailed information about:

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Common global deployment terminology

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Global deployment scenarios and how Siebel applications address the needs of a global deployment

■

How to plan your global deployment


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Hardware and Network Requirements

2

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Siebel Server Environment Hardware Requirements . . . . . . . . . . . . . . . . 2-3 Siebel File System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Server Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Connection Brokering Network Hardware Requirements . . . . . . . . . . . . . 2-5 Siebel Client Environment Hardware Requirements . . . . . . . . . . . . . . . . 2-6 Client Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

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2-1

Hardware and Network Requirements About This Chapter

About This Chapter

2

This chapter describes the hardware and network requirements for the Siebel Server environment and the Siebel Client environment. Siebel Systems has certified acceptable performance in these environments; however, performance is improved by using faster processors and additional memory, particularly in environments where users run multiple applications simultaneously. These requirements should be used only as a guideline; they do not take into consideration various factors that affect scalability. Please consult Siebel Global Services or your hardware vendor for help in doing detailed sizing and capacity planning.

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Hardware and Network Requirements Siebel Server Environment Hardware Requirements

Siebel Server Environment Hardware Requirements

2

Table 2-1 lists the minimum hardware requirements for the Siebel Server environment. Table 2-1.

Minimum Siebel Server Environment Hardware Requirements

Platform

Siebel Server Environment

Hardware Required

Microsoft Windows NT/ Windows 2000

Siebel Gateway Server

PIII XEON @ 500 MHz with 256 MB memory

Siebel Server

PIII XEON with two processors @ 500MHz w/ 1 GB memory

Web Server

PIII XEON @ 500 MHz with 512 MB memory

Siebel Database Server

As recommended by DB vendor

Siebel Enterprise Server architecture is designed to scale across multiple application servers to meet the needs of large, complex deployments. Siebel Global Services can provide further assistance in capacity planning and sizing hardware platforms for Siebel Enterprise Server. The number of servers and the CPU and memory resources required for operation of Siebel eBusiness Applications increases with the number and types of users and Siebel modules deployed. Up to 1 GB of disk space is required on each application server for installation of Siebel Enterprise Server software. In addition, servers operating Siebel Remote require 15 MB of usable disk space for each mobile user. A hardware or software RAID level 1 or 5, or a comparable high-availability disk configuration, including redundant RAID controllers, is strongly recommended for all Siebel Server and Database Server machines, and is critical for those operating Siebel Remote. Siebel customers are responsible for making sure that Siebel Enterprise Server hardware is certified to operate with the supported server operating systems listed in Table 4-1 on page 4-2, and with the supported Web servers listed in Table 4-2 on page 4-3.

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Hardware and Network Requirements Siebel File System Requirements

Siebel File System Requirements

2

The Siebel File System is a network shared directory structure used for storing the file attachments and literature within Siebel eBusiness Applications. The Siebel File System can be deployed on any Siebel-supported operating system that supports long filenames. The Siebel File System must be accessible by Siebel Enterprise Server within the network, either as a network share, or as a locally mounted drive.

Server Network Requirements

2

Siebel Enterprise Server machines require: ■

A LAN connection to Siebel Database Server A Fast Ethernet, FDDI, or other high-speed, high-bandwidth LAN connection is highly recommended.

■

2-4

TCP/IP connectivity to all Siebel clients


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Hardware and Network Requirements Connection Brokering Network Hardware Requirements

Connection Brokering Network Hardware Requirements If connection brokering is implemented, all servers in the central dispatch site must use Network Interface Cards (NIC) supported by Resonate Central Dispatch. Refer to Siebel SupportWeb (http://ebusiness.siebel.com/supportweb/) for a detailed list of certified network interface cards.

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2

Hardware and Network Requirements Siebel Client Environment Hardware Requirements

Siebel Client Environment Hardware Requirements

2

Table 2-2 lists the client hardware specifications for each of the Siebel client types. These are the recommended requirements for deploying Siebel eBusiness Applications. Siebel customers are responsible for determining that the client hardware on which Siebel eBusiness Applications are running is certified to operate with the supported client operating systems listed in Table 3-1 on page 3-3. Table 2-2.

Siebel Client Hardware Recommended Requirements

Client Type

Operating Environment Requirements

Siebel Web Client - Employee Applications

One PIII 500 MHz class processor, 128 MB memory and 10MB of storage.

Siebel Web Client - Customer and Partner Applications

As recommended by operating system or browser vendor.

Siebel Dedicated Web Client


Siebel Mobile Web Client


Siebel Tools Client

One PII 500 MHz class processor, 256 MB memory and 2GB of storage.

NOTE: The Siebel Dedicated Web Client and Siebel Mobile Web Client are only available with the Employee Applications deployment option. For view-caching with the Employee Applications deployment option, allocate an additional 32 MB to 64 MB of memory, depending on how much view metadata is to be cached on the browser.

2-6


Version 7.0.3

Hardware and Network Requirements Client Network Requirements

Client Network Requirements

2

Siebel Dedicated Web Clients operating directly against the server database require a LAN or WAN connection to the Siebel Database Server, and the network protocol used must be supported by the server database and the platforms. This is not required if you are using the File System Manager. All Siebel clients that use interactive components on the Siebel Enterprise Server require TCP/IP connectivity to the Siebel Enterprise Server. Examples include: ■

Siebel Server Manager

■

Territory Assignment Manager

■

Siebel Request Broker

NOTE: Siebel Web Client and Siebel Mobile Web Client require TCP/IP connectivity

to the Siebel Enterprise Server.

Version 7.0.3


2-7

Hardware and Network Requirements Client Network Requirements

2-8


Version 7.0.3

Client Environment Requirements

3

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Requirements for Employee Applications . . . . . . . . . . . . . . . . . . . . . . . 3-3 Microsoft Knowledge Base Articles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Requirements for Customer and Partner Applications . . . . . . . . . . . . . . . 3-8 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Microsoft Virtual Machine (VM) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 ActiveX Controls and Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Performance Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Version 7.0.3


3-1

Client Environment Requirements About This Chapter

About This Chapter

3

This chapter describes the software platform requirements for the Siebel eBusiness Applications clients. Required software included are those products that must be installed separately by the user on the client machine in order to achieve basic Siebel functionality.

3-2


Version 7.0.3

Client Environment Requirements Requirements for Employee Applications

Requirements for Employee Applications

3

This section lists requirements for supported employee applications. For a definition of employee applications, see “Categorization of Siebel 7 Applications” on page 1-4. Table 3-1 lists the supported client operating systems for employee applications. Refer to Table 3-2 on page 3-4 for a list of certified operating system and browser combinations. Table 3-1.

Version 7.0.3

Supported Operating Systems for Employee Applications

Client Type

Operating System

Siebel Web Client

Microsoft Windows 95 OSR2; Windows 98 SE; Windows NT Workstation 4.0 with Service Pack 6a; Windows 2000 with Service Pack 2; Windows XP

Siebel Mobile Web Client




Siebel Tools Client

Microsoft Windows NT Workstation 4.0 with Service Pack 6a; Windows 2000 with Service Pack 2; Windows XP


3-3


Table 3-2 lists the supported Web browsers and client operating systems for employee applications. An “X” indicates support. Table 3-2.

Supported Web Browsers for Employee Applications

Client Type

Browser Internet Explorer 5.5

Internet Explorer 6.0

Microsoft Windows 95 OSR2

X

X

Microsoft Windows 98 SE

X

X

Microsoft Windows NT Workstation 4.0 with Service Pack 6a

X

X

Microsoft Windows 2000 with Service Pack 2

X

X

Microsoft Windows XP

X

Table 3-3 on page 3-5 lists the third-party software products that must be installed on the various Siebel client machines. Except where indicated, these products are not provided by Siebel Systems; they must be obtained by the customer. NOTE: All products listed in Table 3-3 on page 3-5 must be installed prior to the

installation of Siebel eBusiness Applications.

3-4


Version 7.0.3


Table 3-3.

Software Requirements for Employee Applications

(1 of 2)

Client Type

Product

Notes

Siebel Web Client

Microsoft Internet Explorer 5.5 with Service Pack 2 running on Microsoft Windows 95 OSR2, Windows 98 SE, Windows NT Workstation 4.0 with Service Pack 6a, or Windows 2000 with Service Pack 2 and Java Virtual Machine 3802.

Java Virtual Machine (JVM) Build 3802 is required. JVM can be downloaded from Microsoft’s web site: http:// www.microsoft.com/java/ vm/dl_vm40.htm

Microsoft Internet Explorer 6.0 running on Microsoft Windows 95 OSR2, Windows 98 SE, Windows NT Workstation 4.0 with Service Pack 6a, Windows 2000 with Service Pack 2, or Windows XP and Java Virtual Machine 3802. Siebel Mobile Web Client



Microsoft Internet Explorer 6.0 running on Microsoft Windows 95 OSR2, Windows 98 SE, Windows NT Workstation 4.0 with Service Pack 6a, Windows 2000 with Service Pack 2, or Windows XP and Java Virtual Machine 3802. Microsoft Data Access Components (MDAC) 2.61 (Provided in the \ThirdParty directory of the Web Client Programs CD)

Version 7.0.3


3-5


Table 3-3.

Software Requirements for Employee Applications

(2 of 2)

Client Type

Product

Notes




Microsoft Internet Explorer 6.0 running on Microsoft Windows 95 OSR2, Windows 98 SE, Windows NT Workstation 4.0 with Service Pack 6a, Windows 2000 with Service Pack 2, or Windows XP and Java Virtual Machine 3802. Microsoft Data Access Components (MDAC) 2.61 (Provided in the \ThirdParty directory of the Web Client Programs CD) Database connectivity software as defined in Table 5-1 on page 5-3 Siebel Tools Client

Microsoft Internet Explorer 5.5 with Service Pack 2 running on Microsoft Windows NT Workstation 4.0 with Service Pack 6a, or Windows 2000 with Service Pack 2 and Java Virtual Machine 3802. Microsoft Internet Explorer 6.0 running on Microsoft Windows NT Workstation 4.0 with Service Pack 6a, Windows 2000 with Service Pack 2, or Windows XP and Java Virtual Machine 3802. Microsoft Data Access Components (MDAC) 2.61 (Provided in the \ThirdParty directory of the Web Client Programs CD) Database connectivity software as defined in Table 5-1 on page 5-3

3-6


Version 7.0.3

Client Environment Requirements Microsoft Knowledge Base Articles

Microsoft Knowledge Base Articles

3

It is strongly recommended that customers apply various Microsoft Quick Fixes (QFE) mentioned below when available by Microsoft. These are the known anomalies with Microsoft Internet Explorer 5.5 and 6.0. See Siebel Release Notes on the Siebel SupportWeb (http://ebusiness.siebel.com/supportweb/) for a detailed description of the issue and to see whether or not the fix applies to you.

Knowledge Base Article Q314312: This QFE will be required to address a performace issue when using Japanese IME with various Japanese Input method into Internet Explorer 5.5 and 6.0. Once released, the QFE can be found at: http://support.microsoft.com/default.aspx?scid=kb;en-us;q314312 Siebel Release Notes reference: 12-7K9UBJ

Knowledge Base Article Q312124: This QFE is required to address an issue with using web browser controls in Internet Explorer 6.0 and Windows XP. QFE can be found at: http://support.microsoft.com/default.aspx?scid=kb;en-us;q312124 Siebel Release Notes reference: 12-7FRD4F

Knowledge Base Article Q303750: This QFE is required to address an issue with file system functionality in Internet Explorer 5.5 and 6.0. The QFE can be found at http://support.microsoft.com/default.aspx?scid=kb;en-us;q303750 Siebel Release Notes reference: 12-5JXAGF

Knowledge Base Article Q312496: This QFE is required to address an issue with ISAPI compression on Internet Explorer 5.5. The article and QFE will be made available at: http://support.microsoft.com/default.aspx?scid=kb;en-us;q312496 Siebel Release Notes reference: 12-7EBNG2

Knowledge Base Article Q313712: This QFE is required to address an issue with ISAPI compression on Internet Explorer 6.0. The article and QFE will be made available at: http://support.microsoft.com/default.aspx?scid=kb;en-us;q313712 Siebel Release Notes reference: 12-7EBNG2

Version 7.0.3


3-7

Client Environment Requirements Requirements for Customer and Partner Applications

Requirements for Customer and Partner Applications

3

This section lists the requirements for supporting customer and partner applications. For a definition of customer and partner applications, see “Categorization of Siebel 7 Applications” on page 1-4. Table 3-4 lists the supported client operating systems for customer and partner applications. Refer to Table 3-5 for a list of certified operating system and browser combinations. Table 3-4.

Supported Operating Systems for Customer and Partner Applications

Client Type

Operating System

Siebel Web Client

Microsoft Windows 95; Windows 98; Windows Millennium Edition; Windows NT Workstation 4.0; Windows 2000; Windows XP; Macintosh OS 9

Table 3-5 lists the supported Web browsers and client operating systems for customer and partner applications. An “X” indicates support. Table 3-5.

Supported Web Browsers for Standard Interactive Applications

Client OS

Browser Internet Explorer 5.0




X

X

X

X

X


X

X

X

X

X

X

X

Microsoft Windows ME Microsoft Windows NT 4.0

X

X

X


X

X

X

Microsoft Windows XP Macintosh OS 9

3-8

Netscape 4.78

America On Line 6.0

X

X X


Version 7.0.3

Client Environment Requirements Requirements for Customer and Partner Applications

Table 3-6 lists the third-party software products that must be installed on the various Siebel client machines. These products are not provided by Siebel Systems; they must be obtained by the customer. NOTE: All products listed in Table 3-6 must be installed prior to the installation of

Siebel eBusiness Applications.

Table 3-6.

Software Requirements for Customer and Partner Applications

Client Type

Product

Siebel Web Client

Microsoft Internet Explorer 5.0 running on Macintosh OS 9. Microsoft Internet Explorer 5.01 running on Microsoft Windows 95, Windows 98, Windows NT Workstation 4.0, or Windows 2000. Microsoft Internet Explorer 5.5 running on Microsoft Windows 95, Windows 98, Windows NT Workstation 4.0, Windows Millennium Edition, or Windows 2000. Microsoft Internet Explorer 6.0 running on Microsoft Windows 95, Windows 98, Windows NT Workstation 4.0, Windows Millennium Edition, Windows 2000 Windows Millennium Edition, Windows 2000 or Windows XP. Netscape Navigator 4.78 running on Microsoft Windows 95 or Windows 98. AOL 6.0 running on Microsoft Windows 95, Windows 98 or Windows Millennium Edition.

Version 7.0.3


3-9

Client Environment Requirements Security Settings

Security Settings

3

We require that the URL for Siebel eBusiness Applications be part of a zone with the following security settings described below.

Downloads

3

To enable full functionality for Siebel 7 employee applications related to attachments and file import/export, enable file downloads in Internet Explorer. To access this setting, choose Tools > Internet Options, click the Security tab, and then click Custom Level. Group

Sub Group

Setting

Downloads

File Download

Enable

Microsoft Virtual Machine (VM)

3

To enable full functionality for Siebel 7 employee applications, including application-level menus and the communications toolbar, change the permissions of Microsoft VM to Medium Safety or Low Safety. To access this setting in Internet Explorer choose Tools > Internet Options, click the Security tab, and then click Custom Level.

3-10

Group

Sub Group

Setting

Microsoft Virtual Machine

Java Permissions

Medium Safety


Version 7.0.3

Client Environment Requirements Security Settings

ActiveX Controls and Plug-Ins

3

If you wish to use Extended Keyboard Shortcuts, Web Client COM Automation, or Embedded customer ActiveX controls (all optional), you must specify the following ActiveX settings in Internet Explorer. To access these settings, choose Tools > Internet Options, click the Security tab, and then click Custom Level. Group

Sub Group

Setting

ActiveX Controls and Plugin

Download Signed ActiveX Controls

Prompt/Enable


Run ActiveX Controls and Plugins

Enable


Script ActiveX Controls marked safe for scripting

Enable

NOTE: Internet Explorer includes certain predefined security settings: Low, Medium-

Low, Medium, and High. If you are using a predefined setting, you must select at least Medium-Low for the zone to which the Siebel eBusiness Application URL belongs.

Performance Settings

3

Script Debugging To improve performance for Siebel employee applications, choose Disable script debugging in the Internet Explorer browser. To access this setting, choose Tools > Internet Options and then click the Advanced tab.

Version 7.0.3


3-11

Client Environment Requirements Print Settings

Print Settings

3

Microsoft Windows 2000 users must modify their Internet Explorer print settings. Choose Tools > Internet Options, and under Printing, select Print background colors and images.

3-12


Version 7.0.3

Server Environment Requirements

4

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Supported Siebel Enterprise Server Operating Systems . . . . . . . . . . . . . . 4-2 Supported Web Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Version 7.0.3


4-1

Server Environment Requirements About This Chapter

About This Chapter

4

This chapter describes the software platform requirements for Siebel Enterprise Server and for the Web server.

Supported Siebel Enterprise Server Operating Systems

4

Siebel Enterprise Server supports the operating systems specified in Table 4-1. Table 4-1.

Operating Systems Supported by Siebel Enterprise Server

OS Vendor and Product

Patch Level

Microsoft Windows NT 4.0 Server

Service Pack 6a

Microsoft Windows NT 4.0 Enterprise Edition Microsoft Windows 2000 Server

Service Pack 2

Microsoft Windows 2000 Advanced Server

4-2


Version 7.0.3

Server Environment Requirements Supported Web Servers

Supported Web Servers

4

The supported Web servers are specified in Table 4-2. Table 4-2.

Version 7.0.3

Web Server Requirements

Web Server Vendor and Product

Operating System and Patch Level

Microsoft IIS 4.0

Microsoft Windows NT 4.0 Server/Enterprise Edition with Service Pack 6a

Microsoft IIS 5.0

Microsoft Windows 2000 Server/Advanced Server with Service Pack 2

iPlanet Web Server Enterprise Edition 4.1 with SP8 or above

Servers using Sun Solaris 8 with Recommended Patch Cluster (kernel at level 6 or above). Must include patches 109147-09 or above and 108434-02 or above) running on UltraSPARC processors compatible with the V8 plus (or later) instruction set. Version of Java Development Kit/ Java Runtime Environment used by iPlanet Web Server: 1.2.2_09.


4-3

Server Environment Requirements Supported Web Servers

4-4


Version 7.0.3

Supported Database Server Platforms

5

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Supported Relational Database Management Systems . . . . . . . . . . . . . . . 5-3

Version 7.0.3


5-1

Supported Database Server Platforms About This Chapter

About This Chapter

5

This chapter describes the software platform requirements for Siebel Database Server, as well as the database connectivity and management software that must be installed on each application server within Siebel Enterprise Server. The Siebel Systems policy is to support integration with relational database management systems based on customer demand.

5-2


Version 7.0.3

Supported Database Server Platforms Supported Relational Database Management Systems

Supported Relational Database Management Systems

5

Table 5-1 lists the supported relational database management systems and database connectivity software. Database connectivity software must be installed on each application server within Siebel Enterprise Server. Unless otherwise noted, these products are not provided by Siebel Systems. Table 5-1.

Supported Database Management System and Required Connectivity Software

Connectivity Software

SW Version

7.2 with FixPak 3sa

IBM DB2 Runtime Client

7.2 with FixPak 3sa

AIX 4.2or above, WindowsNT 4.0 with SP5,Windows 2000 withSP2, Solaris 2.6 orabove, HP-UX 11.0.

FixPak 3sa must be installed on the IBM DB2 database server and on all DB2 Runtime clients. The FixPak can be found at: ftp:// ftp.software.ibm.com/ ps/products/db2/fixes/ english-us/siebel/ siebel7.

2000 with Service Pack 1

Microsoft Data Access Components (MDAC)

2.61, 2.7

Available on all supported Microsoft Windows platforms.

-MDAC 2.61 is provided on the \ThirdParty directory of the Web Client Programs CD. -Knowledge Base Article Q314003:This QFE is required for all SQL Server 2000 customers to address a functional issue with the SQL Server Application. QFE can be found at:http:// support.microsoft.com / default.aspx?scid=kb;e n-us;q314003.

Database

DB Version

IBM DB2 Universal Database(UDB) Enterprise Edition forMicrosoft Windows and UNIXIBM DB2 Universal Database(UDB) Workgroup Edition forMicrosoft Windows Microsoft SQL Server

Version 7.0.3

Supported Dataabase Operating Systems

(1 of 2)

Notes


5-3

Supported Database Server Platforms Supported Relational Database Management Systems

Table 5-1.

Supported Database Management System and Required Connectivity Software

Database

DB Version

Oracle 8i Enterprise Server

8.1.7.2

5-4

Connectivity Software

SW Version

Oracle Net8 Client

8.1.7.2

Merant ODBC Driver

3.70

Supported Dataabase Operating Systems Available on all Oracle supported platforms, except OS/390. Merant ODBC Driver 3.70

(2 of 2)

Notes -Customers should download Patch 1416998 (select patch with ID # 599369) and 1390304 (only one search result). When searching, do not specify the "Release" version of Oracle. Both patches can be applied on 8.1.7.x from the README. -The Merant ODBC Driver distributed with Siebel applications should be deployed, as this version is specifically certified with Siebel applications. Merant ODBC driver is a closed driver used for Siebel software connecting to an Oracle database and is licensed to operate only with the Siebel application.


Version 7.0.3

Other Supported Platforms

6

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Siebel Communications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Siebel Communications Server—Supported Email Servers . . . . . . . . . 6-4 Siebel Email Manager—Supported Email Servers . . . . . . . . . . . . . . . . 6-5 Siebel Communications Server—Supported Fax Servers . . . . . . . . . . . 6-6 Siebel Communications Server—CTI Middleware and Switches . . . . . . 6-7 Siebel Data Bean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Lightweight Directory Access Protocol (LDAP)/Active Directory Services Interfaces (ADSI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Microsoft Knowledge Base Articles . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Siebel Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 Supported Document Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12 Spell Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18 Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18 Siebel Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19 Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19 Supported Personal Information Managers . . . . . . . . . . . . . . . . . . . . . . . .6-20

Version 7.0.3


6-1

Other Supported Platforms About This Chapter

About This Chapter

6

This chapter describes additional detailed hardware and software requirements for specific Siebel eBusiness Applications. Please refer to other documentation on the Bookshelf for Siebel eBusiness Applications MidMarket Edition CD-ROM for additional information.

6-2


Version 7.0.3

Other Supported Platforms Siebel Communications Server

Siebel Communications Server

6

This section documents support for third-party products for use with Siebel Communications Server, which supports communications features for Siebel Call Center, Siebel eMail Response, and other Siebel eBusiness Applications. This section describes email server, fax server, and CTI middleware support for Siebel Communications Server, and email server support for Siebel Email Manager. For third-party communications product support issues not mentioned here, see Chapter 7, “Supported Software and Ancillary Programs.” The following modules or features use the infrastructure provided by Siebel Communications Server (communications drivers and profiles, communications templates, and Communications Outbound Manager and Communications Inbound Manager server components) to send outbound email, fax, or other types of messages, or to receive inbound email:

Version 7.0.3

■

Send Email (outbound email)

■

Send Fax (outbound fax)

■

Siebel eCampaigns (outbound email, fax)

■

Communication requests (outbound email, fax, page)

■

Siebel Workflow (outbound email, fax, page)

■

Siebel eMail Response (inbound and outbound email)


6-3


The following modules or features use or extend the infrastructure provided by Siebel Communications Server (communications drivers and profiles, and Communications Session Manager server component) to support agents using the communications toolbar for the voice, email, or Web collaboration channels: ■

Siebel CTI

■

Siebel CTI Complete (includes Siebel CTI)

■

Siebel eMail Response

Siebel Communications Server—Supported Email Servers

6

Supported email servers for Siebel Communications Server are identified in this section. NOTE: Siebel Systems strongly suggests that you use a supported email server to

interface with Siebel Communications Server, or Siebel Technical Support may not be able to fully support your deployment. For supported software versions for the email servers in Table 6-1, see Chapter 7, “Supported Software and Ancillary Programs.”

Table 6-1.

Supported Email Servers for Siebel Communications Server

Email Server iPlanet Messaging Server Lotus Domino Microsoft Exchange Novell GroupWise Server Sendmail Advanced Messaging Server

6-4


Version 7.0.3


Use the Internet SMTP/POP3 Server communications driver to interface with each of the email servers listed in Table 6-1 on page 6-4. NOTE: The Extended MAPI, Microsoft Exchange, and Microsoft SMTP Service

communications drivers (adapters) from version 6.x have been retired, and have been replaced with the Internet SMTP/POP3 Server driver. For more information, see Siebel Communications Server Administration Guide.

Siebel Email Manager—Supported Email Servers

6

Siebel Email Manager is a server component that Siebel Workflow Policies can use to send email. NOTE: Siebel Systems strongly recommends that you use Siebel Communications

Server (Communications Outbound Manager component) and its associated templates and outbound communication requests functionality for future development, rather than Siebel Email Manager.

Microsoft Windows Platforms Table 6-2 on page 6-6 shows, for Microsoft Windows platforms, which email servers are supported for use with Siebel Email Manager, and which MAPI service provider must be present on the Siebel Server machine in order to interface with each email server. NOTE: Siebel Systems strongly suggests that you use a supported email server to

interface with Siebel Email Manager, or Siebel Technical Support may not be able to fully support your deployment. For supported software versions for the email servers in Table 6-2, see Chapter 7, “Supported Software and Ancillary Programs.”

Version 7.0.3


6-5


Table 6-2.

Supported Email Servers for Siebel Email Manager

Email Server

Email Manager Interface on Microsoft Windows: Extended MAPI

iPlanet Messaging Server

Using “Internet Email” service provider

Lotus Domino

Using “Internet Email” service provider

Microsoft Exchange

Using “Microsoft Exchange” service provider

The Siebel Server machine must have one of the following sets of Microsoft MAPI driver files associated with Microsoft Outlook: ■

MAPI driver files associated with Microsoft Outlook 98: mapi32.dll and mapisp32.exe (minimum version 4.00.995.51)

■

MAPI driver files associated with Microsoft Outlook 2000: mapi32.dll (minimum version 1.0.2518), mapisp32.exe (minimum version 5.0.2518), and mapi32x.dll (minimum version 4.0.995.51)

If you do not have the required versions of Microsoft messaging files, contact Microsoft to obtain the required software and the associated licenses.

Siebel Communications Server—Supported Fax Servers

6

Supported fax servers for Siebel Communications Server are identified in this section. NOTE: In order to send a fax, an email message must be converted to a fax. You need

both a third-party fax server and an email server for this purpose.

6-6


Version 7.0.3


Siebel eBusiness Applications have been certified with Captaris RightFax. Other vendors can certify their fax products in the future through the Siebel Alliances program. For more information, please visit the Siebel Alliances Web site at http:// www.siebel.com/partners/. NOTE: Siebel Systems strongly suggests that you use a supported fax server to

interface with Siebel Communications Server, or Siebel Technical Support may not be able to fully support your deployment. For supported software versions for fax servers, see Chapter 7, “Supported Software and Ancillary Programs.” For details on configuring fax addressing schemes, see Siebel Communications Server Administration Guide MidMarket Edition.

Siebel Communications Server—CTI Middleware and Switches

6

Siebel CTI Complete server (based on Dialogic CTI middleware modules) runs on Microsoft Windows NT and Microsoft Windows 2000. (CTI refers to computer telephony integration.) When you are using Siebel CTI with Siebel CTI Complete, any application server machines running Siebel Server with Communications Server components that support Siebel CTI must also run on Microsoft Windows NT or Microsoft Windows 2000. For a list of other CTI solutions validated by Siebel Alliances, please visit the Siebel Alliances Web site at http://www.siebel.com/partners/dir/directory.shtm. Siebel eBusiness Applications support the single-site combinations of CTI middleware, telephony links, and switches listed in Table 6-3.

Version 7.0.3


6-7


Table 6-3.

Supported Single-Site CTI Middleware, Telephony Link, and Switch Combinations

Middleware Vendor

Middleware Server

Telephony Link

Telephony Switch

Siebel Systems, Inc.

Siebel CTI Complete utilizing:

Lan Gateway, 6.03

Avaya Definity G3

MAPD, 8.02

Avaya Definity G3

MeridianLink, 5C

Nortel Meridian

Symposium, 4.0

Nortel Meridian

CallBridge 4.1, KV 12

Siemens Hicom 300E





6-8

■

Dialogic CT Connect 5.0

■

Call Information Manager 3.0

Siebel CTI Complete utilizing: ■


■




■




■




■



Version 7.0.3


Siebel eBusiness Applications support the multi-site combinations of telephony switches and dialing plans listed in Table 6-4. Table 6-4.

Supported Multi-Site Telephony Switch and Dialing Plan Combinations

Telephony Switch

Telephony Switch

Dialing Plan

Avaya Definity G3

Avaya Definity G3

Prefix dialing

Avaya Definity G3

Nortel Meridian

Prefix dialing

Nortel Meridian

Nortel Meridian

Prefix dialing

Nortel Meridian

Nortel Meridian

Network ACD

Nortel Meridian

Nortel Meridian

UDP

For more information about Siebel CTI and Siebel CTI Connect, see Siebel Communications Server Administration Guide MidMarket Edition.

Siebel Data Bean

6

Table 6-5 lists supported J2EE Application servers that are certified with Siebel Java Data Bean. An “X” indicates support. Table 6-5.

Supported J2EE Application Server for Architecture and Infrastructure

J2EE Application Server

Siebel Server Operating System Win NT 4.0

WebLogic 5.1

Win 2000 X

X

X

X

WebLogic 6.0 Websphere 3.5

Version 7.0.3


6-9

Other Supported Platforms Lightweight Directory Access Protocol (LDAP)/Active Directory Services Interfaces (ADSI)

Lightweight Directory Access Protocol (LDAP)/Active Directory Services Interfaces (ADSI)

6

All LDAP- or ADSI-compliant directories can run on a different server than the Siebel Server or the Web server. For platform support, customers should consult directly with the third-party vendor. Supported directories include the following: ■

IBM SecureWay directory

■

iPlanet LDAP directory

■

Novell Directory Service

■

Microsoft Active Directory

For the software versions supported, see Chapter 7, “Supported Software and Ancillary Programs.”

Microsoft Knowledge Base Articles

6

It is strongly recommended that customers apply various Microsoft Quick Fixes (QFE). These are the known anomalies with Microsoft Internet Explorer 5.5 and 6.0. See Siebel Release Notes on the Siebel SupportWeb (http://ebusiness.siebel.com/ supportweb/) for a detailed description of the issue and to see whether or not the fix applies to you.

Knowledge Base Article Q282865 This QFE is required to address an issue when running LDAP or ADSI with Windows NT 4.0 Server/Enterprise Server and Windows 2000 Server/Advanced Server operating systems. QFE can be found for Windows 2000 and will be made available for NT 4.0 at: http://support.microsoft.com/default.aspx?scid=kb;en-us;q282865 Siebel Release Notes reference: 12-7K9UBJ

6-10


Version 7.0.3

Other Supported Platforms Siebel Search

Siebel Search

6

This section documents additional system requirements for Siebel Search. For more information, see Siebel Search Administration Guide MidMarket Edition.

Supported Languages

6

The Siebel Search feature are supported for the languages listed in Table 6-6. An “X” indicates support. Table 6-6.

Languages Supported by Siebel Search

(1 of 2) Siebel Search

Version 7.0.3


Language Code

Code Page

Basic Boolean

Czech

CSY

1250

X

Danish

DAN

1252

X

Dutch

NLD

1252

X

English (United States)

ENU

1252

X

Finnish

FIN

1252

X

French (Standard)

FRA

1252

X

German

DEU

1252

X

Greek

ELL

1253

X

Hungarian

HUN

1250

X

Italian

ITA

1252

X

Japanese

JPN

932

X

Korean

KOR

949

X

Norwegian

NOR

1252

X

Polish

PLK

1250

X

Portuguese (Brazil)

PTB

1252

X


PTG

1252

X

Spanish (Modern)

ESN

1252

X


6-11


Table 6-6.

Languages Supported by Siebel Search

(2 of 2) Siebel Search


Language Code

Code Page

Basic Boolean

Swedish

SVE

1252

X

Turkish

TUR

1254

X

Supported Document Types

6

Siebel Search supports searching on external documents as listed below.

Word Processing Applications

6-12

■

Ami

■

Ami Pro 3.0, 3.1

■

Enable word processor 3.0, 4.x

■

First Choice 3 word processor

■

First Choice word processor

■

IBM DisplayWrite 2, 3, 4, 5

■

IBM Writing Assistant

■

Ichitaro Japanese word processor

■

JustWrite 1.0, 2.0

■

Lotus Manuscript 1.0, 2.0

■

Mac Works 2.0 word processor

■

MacWrite II

■

Microsoft Windows Write

■

Microsoft Word 4.x, 5.x

■

Microsoft Word for Macintosh 6.0

■

Microsoft Word for Windows 1.x, 2.x, 6.0, 7.x, 8.0


Version 7.0.3


Version 7.0.3

■

Microsoft Word 97

■

Microsoft Word 2000

■

Microsoft WordPad

■

Microsoft Works for DOS word processor 1.0, 2.0

■

Microsoft Works for Windows word processor 2.0

■

MultiMate 3.6, 4.0

■

MultiMate Advantage 2

■

MultiMate Note

■

Navy DIF

■

OfficeWriter

■

PFS: Write A

■

PFS: Write B

■

Professional Write 1, 2

■

Professional Write Plus Volkswriter

■

Q&A Write Samna WordStar 2000

■

Total Word

■

Wang IWP

■

WordMarc

■

WordPerfect 4.2, 5.x, 6.0, 6.1

■

WordPerfect for Macintosh 1.x, 2.0, 3.0

■

WordPro for Lotus SmartSuite Millennium Edition (Windows 16 and 32 only)

■

WordStar 3.0, 4.0, 5.0, 6.0, 7.0

■

XyWrite/Nota Bene


6-13


Spreadsheet Applications ■

Enable spreadsheet

■

First Choice spreadsheet

■

Lotus 1-2-3 1.0 through 5.0

■

Lotus 1-2-3 for OS/2 Release 2

■

Lotus 1-2-3 for SmartSuite Millennium Edition

■

Mac Works 2.0 spreadsheet

■

Microsoft Excel 2.x, 3.0, 4.0, 5.0

■

Microsoft Excel 97

■

Microsoft Excel 2000

■

Microsoft Excel Chart 2.x, 3.0, 4.0, 5.0

■

Microsoft Works spreadsheet

■

Multiplan 4

■

PFS: Plan

■

Smart spreadsheet

■

SuperCalc 5

■

VP Planner

■

Windows Works spreadsheet

Drawing and Presentation Applications

6-14

■

Ami Draw

■

AutoCad DXF

■

CorelDraw 2, 3, 4, 5

■

Freelance Graphics

■

Freelance Graphics for Lotus SmartSuite Millennium Edition


Version 7.0.3


Version 7.0.3

■

Harvard Graphics (DOS) 3.0 and 4.0 Chart

■

Harvard Graphics (DOS) 3.0 and 4.0 Present

■

HP Graphics Language

■

Kodak Flash Pix

■

MacPaint

■

Microsoft PowerPoint 4.0, 7.0

■

Microsoft PowerPoint 97

■

Microsoft PowerPoint 2000

■

Paint Shop Pro (Windows 16 and 32, Intel only)

■

PBM - Portable Bitmap

■

PGM - Portable Graymap

■

PPM - Portable Pixmap

■

Visio 4 or 5, Picture Preview mode only (embedded WMF preview)

■

WordPerfect Graphic 1.0, 2.0

■

WordPerfect Presentations


6-15


Database Applications ■

Dataease 4.x

■

dBase III and IV

■

First Choice database

■

Mac Works 2.0 database

■

Microsoft Access

■

Paradox 2, 3, 3.5, 4

■

PC File 5.0 Doc

■

Q&A Database

■

Quattro

■

Quattro Pro (DOS) Microsoft Works database

■

Quattro Pro for Windows 5.0, 6.0

■

R:Base System V and 5000

■

Reflex

■

Smart Database

■

Windows Works database

Other

6-16

■

Adobe Portable Document Format (PDF)

■

HTML

■

DEC DX 3.0 and previous, 3.1, 4.x

■

Flat text: 7 or 8-bit DOS, 7 or 8-bit ANSI, Unicode IBM DCA/FFT

■

Framework III

■

Generic WKS

■

GZip UNIX compression format


Version 7.0.3


Version 7.0.3

■

Legacy

■

Lotus Snapshot

■

Mass-11

■

Micrografx

■

Microsoft BINDER 7.0

■

Mosaic Twin

■

Rich Text Format (RTF)

■

IBM DCA/RFT

■

Signature

■

SmartWave II

■

Sprint

■

Symphony

■

vCard electronic business card


6-17

Other Supported Platforms Spell Checking

Spell Checking

6

This section documents additional requirements for Spell Checking. For more information, see Siebel eMail Response Guide MidMarket Edition and Fundamentals.

Supported Languages

6

The Siebel Spell Checking feature is not available in all supported languages listed in “Internationalization and Localization” on page 1-7. The Spell Check dictionaries support the languages listed in Table 6-7. Table 6-7.

Supported Languages for Spell Checking


Language Code

Code Page

Danish

DAN

1252

Dutch

NLD

1252

English (British)

ENU

1252

ENU

1252

Finnish

FIN

1252

French (Standard)

FRA

1252

German

DEU

1252

Italian

ITA

1252

Norwegian

NOR

1252


PTB

1252


PTG

1252

Spanish (Modern)

ESN

1252

Swedish

SVE

1252

Includes legal and medical dictionaries English (United States) Includes legal and medical dictionaries

6-18


Version 7.0.3

Other Supported Platforms Siebel Sync

Siebel Sync

6

This section documents additional system requirements for Siebel Sync. For more information, see Siebel Sync Guide MidMarket Edition.

Supported Languages

6

Table 6-8 lists the supported languages for Siebel Sync. An “X” indicates support. Table 6-8.

Version 7.0.3

Supported Languages for Siebel Sync


Language Code


English

ENU

X

French

FRA

X

German

DEU

X

Italian

ITA

X


PTB

Spanish

ESN

X


6-19

Other Supported Platforms Siebel Sync

Supported Personal Information Managers

6

Siebel Sync supports the Personal Information Managers listed in Table 6-9. Table 6-9.

Supported Personal Information Managers for Siebel Sync

Personal Information Manager (PIM)

Notes

Microsoft Outlook

PC application only. Pocket Outlook is not supported. To make Pocket Outlook data accessible to Siebel Sync, synchronize Pocket Outlook with PC Outlook.

Palm OS Devices

Palm-powered devices must be configured to synchronize with your Palm Desktop.

Lotus Notes

Refer to Table 7-1 on page 7-2 for a list of supported versions.

Novell GroupWise Client

Refer to Table 7-1 on page 7-2 for a list of supported versions.

NOTE: For a list of supported software versions for the PIMs in Table 6-9, see

Chapter 7, “Supported Software and Ancillary Programs.”

6-20


Version 7.0.3

Supported Software and Ancillary Programs

7

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Supported Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Ancillary Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7 Apache Xerces and Xalan License Agreement . . . . . . . . . . . . . . . . . . . 7-11

Version 7.0.3


7-1

Supported Software and Ancillary Programs About This Chapter

About This Chapter

7

This chapter provides a comprehensive listing of software developed by third-party vendors that is supported by, embedded in, or distributed with Siebel eBusiness Applications.

Supported Software

7

Siebel eBusiness Applications support the third-party software products listed in Table 7-1. These products must be obtained directly from the vendors that sell them. These products must be obtained directly from the vendors that sell them. Adobe Acrobat Reader is provided on the Siebel Bookshelf CD-ROM. Table 7-1.

Supported Software

(1 of 5)

Vendor and Product

Version

Associated Siebel Module

Function

Adobe Acrobat Reader

4.05, 5.0

Siebel Reports Server, Siebel eReports Server

To save/print reports as .pdf from the DHTML report viewer, Acrobat Reader 4.05 or 5.0 must first be installed on the local machine that will display the report.

BEA WebLogic

5.1, 6.0

Multiple applications

J2EE Application server.

Captaris RightFax

7.2

Siebel Communications Server (Send Fax command, outbound communication requests using fax channel)

Enterprise fax server, providing faxing functionality for Siebel application users.

CyberSource Developer Kit (CDK) for C/Perl

3.3.0.0

Siebel eSales

Credit card processing.

Firstlogic Corp. ACE Library

6.30a

Siebel FirstLogic Connector

Address cleansing.

Firstlogic Corp. Match Library

5.40a


Duplicate data identification.

Firstlogic Corp. TrueName Library

2.34a


Name Cleansing.

7-2


Version 7.0.3

Supported Software and Ancillary Programs Supported Software

Table 7-1.

Supported Software

(2 of 5)

Vendor and Product

Version


Function

IBM Java Development Kit (JDK)

1.2.2

Siebel eBusiness Applications (Java Data Bean)

Allows developers to create Java components and applications that communicate with the Siebel Server using the Siebel Java Data Bean.

IBM MQ Series

5.2+CSD02*

Siebel eBusiness Applications (MQ Series Adapter)

Provides middleware messaging and connectivity.

IBM MQ Series Application Messaging Interface

1.2.1 (NT/Win 2000 )**

Siebel eBusiness Applications (MQ Series Adapter)

Allows customers to define integration solutions using IBM MQ Series server on the Siebel Enterprise Server.

IBM SecureWay Directory

3.1, 3.2

Siebel eBusiness Applications (LDAP Security Adapter)

LDAP Support.

IBM WebSphere Application Server

3.5 SP2



Inprise Visibroker for C++

4.0

Siebel eBusiness Applications (CORBA Object Manager)

Allows users to write CORBA client applications to communicate with the Siebel CORBA Object Manager.

IONA Orbix C++

3.3 (NT/Win 2000)

Siebel eBusiness Applications (CORBA Object Manager)

Allows users to write CORBA client applications to communicate with the Siebel CORBA Object Manager.

iPlanet Application Server

4.1



iPlanet LDAP Directory

4.11, 4.12, 5.0


LDAP Support.

Version 7.0.3


7-3


Table 7-1.

Supported Software

(3 of 5)

Vendor and Product

Version


Function

iPlanet Messaging Server

5.1

Siebel Communications Server (Send Email command, Siebel eMail Response, outbound communication requests using email channel), Siebel Email Manager server component

Email server, providing email functionality for Siebel application users.

iPlanet Web Proxy Server

3.6


Proxy Server

Lotus Domino

5.0.5


Email server, providing email functionality for Siebel application users

Lotus Notes

5.0.5

Siebel Sync

Allows users to synchronize contact and calendar information with Siebel eBusiness Applications.

Microsoft BizTalk Server

2000

Siebel eBusiness Applications (BizTalk Server Adapter)

Allows XML documents to be exchanged with trading partners through Microsoft’s BizTalk Server.


2.61, 2.7


Includes ODBC drivers for Microsoft Access, Text, Microsoft SQL Server, and ADO components.

Microsoft Directory Services Client (DS Client)

5.0

Siebel eBusiness Applications (ADSI Security Adapter)

Active Directory Support.

7-4


Version 7.0.3


Table 7-1.

Supported Software

(4 of 5)

Vendor and Product

Version


Function

Microsoft Exchange

5.5, 2000 SP1



Microsoft ISA (Internet Security and Acceleration) Server

2000


Proxy server

Microsoft Message Queueing (MSMQ)

1.0, 2.0

Siebel eBusiness Applications (MSMQ Adapter)

Provides an asynchronous means of connecting Siebel with other MSMQ-enabled applications for guaranteed delivery.

Microsoft OLE DB and related OLE DB Consumer Products

2.0

Siebel eBusiness Applications (OLE DB Provider)

Gain access to data stored in Siebel eBusiness Applications through ad hoc queries, thirdparty business analysis tools, or Web applications.

Microsoft Outlook

98, 2000, 2002

Siebel Sync


Microsoft Project

98, 2000

Siebel Projects (Project Planning)

Allows end users to synchronize project data between Siebel eBusiness Applications and Microsoft Project.

Microsoft Word for Windows

97, 2000, 2002

Siebel eBusiness Applications (Siebel Correspondence)

Allows end users to generate proposals and correspondence in Microsoft Word directly from Siebel eBusiness Applications.

Novell Directory Service

8.5.1

Siebel eBusiness Applications (LDAP Security Adaptor)

LDAP Support.

Version 7.0.3


7-5


Table 7-1.

Supported Software

(5 of 5)

Vendor and Product

Version


Function

Novell GroupWise Client

5.5.1

Siebel Sync


Novell GroupWise Server

5.5

Siebel Communications Server (Send Email command, Siebel eMail Response, outbound communication requests using email channel)


Palm OS

3.5 or 4.0

Siebel Sync

Operating System for Palmpowered devices.

Sendmail Advanced Messaging Server

3.0.2

Siebel Communications Server (Send Email command, Siebel eMail Response, outbound communication requests using email channel)


Sun Java Development Kit (JDK)

1.2.2


Allows developers to create Java components and applications that communicate with the Siebel Server using the Siebel Java Data Bean.

Taxware International Sales/Use Tax System

3.2

Siebel eSales, Siebel eChannel Partner Portal

Provides sales tax calculation for the United States and Canada.

Taxware International WORLDTAX System

2.4.1

Siebel eSales, Siebel eChannel Partner Portal

Provides tax calculation for most European and many Asian-Pacific and South American countries.

7-6


Version 7.0.3

Supported Software and Ancillary Programs Ancillary Programs

Ancillary Programs

7

The ancillary programs listed in Table 7-2 are provided with Siebel eBusiness Applications through licensing agreements with the vendors that own them. The use of all ancillary programs is governed by the terms of the Software License and Services Agreement (SLSA) between your company and Siebel Systems. Instructions for installing ancillary programs are provided in the server installation guide for your platform, and in other installation information in the Siebel documentation set. Your Siebel eBusiness Applications software may include some or all of the ancillary programs listed in Table 7-2. Table 7-2.

Ancillary Programs

(1 of 4)

Vendor and Product

Version


Distribution Method and Description

4th Pass Source Guard

3.0


Embedded. Obfuscates the Siebel Java Data Bean.

Actuate ActiveX Control

5.0 SP1

Siebel Reports Server, Siebel Reports Server,

Embedded. Provides reporting capabilities for interactively run reports in the Mobile Web Client.

Actuate e.Reporting Server

5.0 SP1

Siebel eReports Server, Siebel Reports Server

Distributed. Used for report generation with Reports Server.

Actuate eReport Designer

5.0 SP1

Siebel Tools

Distributed. Used for developing simple report designs (no programming required).

Actuate eReport Designer Professional

5.0 SP1

Siebel Tools

Distributed. Used for developing report designs.

Actuate ReportCast

5.0 SP1

Siebel Reports Server

Distributed. Used for Web access of reports with Reports Server.

Adobe Acrobat Reader

5.0 with Search

Siebel Bookshelf CD-ROM

Distributed. Used for viewing portable document format (PDF) documents.

Apache Software Foundation Xalan- C++

1.1

Siebel System Software

Embedded. XSLT stylesheet processing

Apache Xerces-C XML Parser

1.4


Embedded. XML Parser

Version 7.0.3


7-7


Table 7-2.

Ancillary Programs

(2 of 4)

Vendor and Product

Version



Basis Technology Rosetta Unicode Engine

3.0.6


Embedded. C++ Unicode library used for conversion between code page and Unicode.

Crystal Reports

7.0


Distributed. - Out-of-the-box reports on MidMarket Bookshelf

Dialogic Call Information Manager

3.0

Siebel CTI Complete

Distributed. CTI software providing data attachments for voice calls.

Dialogic CT-Connect

5.0

Siebel CTI Complete

Distributed. CTI middleware software providing call notification and call control.

Firstlogic Corp. ACE Library configuration files

6.30a


Embedded. Administration of address cleansing.

Firstlogic Corp. Match Library configuration files

5.40a


Embedded. Administration of duplicate data identification.

Firstlogic Corp. TrueName Library configuration files

2.34a


Embedded. Administration of name cleansing.

Fulcrum SearchServer Korean Language Option Japanese Language Option Database Text reader

4.0

Siebel Search

Distributed. Required on Siebel Servers, Siebel Mobile Web Client, and Siebel Dedicated Web Client.

InstallShield Professional+East and West Language Packs

6.3.01


Embedded. Packages Siebel clients for installation.

Merant DataDirect Closed ODBC Driver for Oracle

3.7


Embedded. Provides Oracle database connectivity.


2.61


Distributed. Includes ODBC drivers for Microsoft Access, Text, Microsoft SQL Server, and ADO components.

Microsoft Visual Studio Redistributable Components

Not Applicable


Embedded. Visual Studio Redistributable Components for Microsoft Windows 95 support.

Mystic River Softbridge Basic Language SDK

5.3

Siebel Tools

Embedded. Siebel VB scripting engine.

7-8


Version 7.0.3


Table 7-2.

Ancillary Programs

(3 of 4)

Vendor and Product

Version



Netscape Directory SDK DLL, header, and library files

4.1


Embedded. Siebel integration with LDAP directory to support external user authentication.

Nombas ScriptEase Integration Software Developers Kit

4.3

Siebel Tools

Embedded. Siebel eScript scripting language.

ProtoView Data Table DLL

N/A


Embedded. Provides interface controls for client.

Puma Intellisync

2.7.1

Siebel Sync

Embedded. Allows synchronization of contact and calendar information between Siebel and personal information management devices.

Resonate Central Dispatch

3.2.1 (NT) 3.2.2 sb* (Win 2000)


Distributed. Provides connection brokering.

RSA BSAFE Crypto-C

5.0 5.2 (Win 2000)


Embedded. Provides data encryption algorithms.

RSA BSAFE Crypto-J

5.0 5.2 (Win 2000)


Embedded. Provides data encryption algorithms.

Search Software America SSA-NAME3

1.8

Siebel Data Quality Matching

Distributed. Duplicate Data Identification.

Sybase Adaptive Server Anywhere (ASA)

7.0.3

Siebel Remote, Siebel Tools

Embedded. Database engine used by Siebel Mobile Web Client (using Siebel Remote) and for the demo databases shipped with the Siebel Client and Siebel Tools.

Tetradyne, SourceView ActiveX Control

2.2.7

Siebel Tools

Embedded. Provides color coded, syntax highlighting to the Siebel Script Editor.

Visual Mining Chartworks Server

3.7


Distributed. Supports charting capabilities within Siebel Applications.

Wintertree Sentry Spelling Checker Engine

5.1.4


Embedded. Provides spell checking capabilities in Siebel eBusiness Applications.

Version 7.0.3


7-9


Table 7-2.

Ancillary Programs

(4 of 4)

Vendor and Product

Version



zlib

1.1.3


Embedded. Compresses file attachments, Siebel Remote files, and SISNAPI traffic.

*There is a special Resonate patch for the Compaq Teaming Network Card. The patch version is 3.2.2d. Please contact Siebel Systems Technical Support or Resonate Technical Support for patch and special installation procedures.

7-10


Version 7.0.3

Supported Software and Ancillary Programs Apache Xerces and Xalan License Agreement

Apache Xerces and Xalan License Agreement

7

Relevant portions of the License Agreement for the Apache Xerces XML Parser and Xalan XSL Processor is reprinted below. Siebel eBusiness Applications and other Siebel products include this software, which was developed by the Apache Software Foundation (www.apache.org), and is subject to the following terms and conditions.

The Apache Software License, Version 1.1 Copyright (c) 1999 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1 Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3 The end-user documentation included with the redistribution, if any, must include the following acknowledgment: “This product includes software developed by the Apache Software Foundation (http://www.apache.org/).” Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear. 4 The names “Xerces” and “Apache Software Foundation” must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. 5 Products derived from this software may not be called “Apache”, nor may “Apache” appear in their name, without prior written permission of the Apache Software Foundation.

Version 7.0.3


7-11

Supported Software and Ancillary Programs Apache Xerces and Xalan License Agreement

THIS SOFTWARE IS PROVIDED “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

7-12


Version 7.0.3

Supported Upgrade Paths

8

About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Upgrade Paths for Siebel Enterprise Server . . . . . . . . . . . . . . . . . . . . . . 8-2

Version 7.0.3


8-1

Supported Upgrade Paths About This Chapter

About This Chapter

8

This chapter describes the supported upgrade paths to Siebel 7.0.3. Please note that upgrading to Siebel 7.0.3 requires an upgrade of all Siebel-supported relational database platform software. Refer to Table 5-1 on page 5-3 for a list of supported relational database versions.

Upgrade Paths for Siebel Enterprise Server

8

Table 8-1 lists the direct upgrade paths for Siebel Enterprise Server. Upgrading to the appropriate RDBMS version, as indicated in the table, should be performed in advance of upgrading to Siebel 7.0.3. See Upgrade Guide for Windows or Upgrade Guide for UNIX for more detailed information. Siebel Financial Services and Siebel Industry Solutions require additional upgrade instructions to supplement Upgrade Guide for Windows or Upgrade Guide for UNIX. For more information, see Upgrade Addendum for Siebel Financial Services or Upgrade Addendum for Industry Solutions. Table 8-1.

Upgrade Paths for Siebel Enterprise Server

Siebel Release

Supported Languages

Siebel eBusiness Applications Siebel 99 (Release 5.5)

English

Siebel 2000 (Release 6.0.1)

English


German, Italian, Spanish, Portuguese (Brazilian)


French

Siebel 2000 (Release 6.2.2/6.2.3)

English

Siebel 7 (Release v7.0.2)

English, French, German, Spanish, Italian

8-2


Version 7.0.3