SISTEM INFORMASI MANAJEMEN II - WordPress.com

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and Finance. Suppliers and Other Business Partners. Supply Chain Management . Procurement, Distribution, and Logistics. Customer Relationship Management.
Oleh: Nisa Miftachurohmah, S. Kom

Control of System Performance

Input of Data Resources

Processing Data

Storage of Data Resources

Output of Information Products

Name Field Payroll Record

Payroll File

Personnel Database

Support Strategies for Competitive Advantage Support Business Decision Making

Support Business Processes and Operations

1950-1960

1960-1970

Data Processing

Management Reporting

Electronic Data Processing - TPS

Management Information Systems

1970-1980 Decision Support

Decision Support Systems - Ad hoc Reports

1980-1990

1990-2000

Strategic & End User

Electronic Commerce

End User Computing Exec Info Sys Expert Systems SIS

Electronic Business & Commerce -Internetworked E-Business & Commerce

The Internet Suppliers and Other Business Partners

Company Boundary

Extranets

Supply Chain Management Procurement, Distribution, and Logistics

Engineering & Research

Manufacturing and Production

Accounting, and Finance

Intranets Customer Relationship Management Marketing Sales Customer Service Extranets

Consumer and Business Customers

Information Systems

Operations

Management

Support

Support

Systems

Systems

Transaction

Process

Enterprise

Management

Decision

Executive

Processing

Control

Collaboration

Information

Support

Information

Systems

Systems

Systems

Systems

Systems

Systems

Expert Systems Knowledge Management Systems Functional Business Systems Strategic Information Systems Cross-Functional Information Systems

•IS Human Resources •IS Development

•Business Strategies •Business Processes •Business Needs

•IT Infrastructure •IS Performance

•Customer Relationships •Business Partners •Suppliers •Business Customers

•Organization Structure •and Culture •User Acceptance

Ethical Considerations Potential Risks? Potential Laws? Possible Responses?

Bargaining Power of Suppliers

Threat of New Entrants Rivalry Among Existing Competitors

Threat of Substitutes

Bargaining Power of Customers

Strategy IT Role

Outcome

Improving Business Process

Promote Business Innovation

Use IT to reduce costs of doing business

Use IT to create new products or services

Enhance Efficiency

Create New Business Opportunities

Locking in Customers and Suppliers •Use IT to improve quality •Use IT to link business to customers and suppliers

Maintain Valuable Customers and Relationships

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