TECHNOLOGY

TECHNOLOGY

2010 - 2011

Student Technology Guide

at Central Washington University

CWU takes the security and safety of our students, faculty, and staff seriously. As a result, multiple services have been implemented to notify everyone in the event of a safety related emergency at the university. These include: CWU ALERT! SYSTEM: This first response system is designed to notify all students, faculty and staff (via email, text messaging, phone, etc.) when a safety related emergency is occurring, and provide the latest information and instructions. All students, faculty, and staff are automatically enrolled into this system using contact information available in Safari. Everyone is encouraged to regularly update their contact information in Safari Self-Service, which can be accessed through the Wildcat Connection. Text Messaging: After you have updated your texting number in Safari, CWU Alert! will send a confirmation text message to your mobile phone. This normally occurs the next day during business hours between 10am - 6pm PST. The confirmation message will say: CWU Alert!: You are now confirmed to receive alerts from us. For more info text reply “HELP” or “STOP” to 23177 to opt-out. DESKTOP ALERT! SYSTEM: In the event of a safety related emergency, alert information will be sent to every CWU computer connected to the CWU network, and to all student computers on ResNet that have authorized this service. This alert will display over what is on the screen (work will not be lost) and will provide the latest information that is available. Students are encouraged to authorize this important service when registering their personal computer on ResNet. All students can allow this service on their computers by going to www.cwu.edu/alert/ clientdownload.html and following the instructions for the download.

ALERT UPDATE SYSTEM: This post incident system has been set up to inform all interested parties (students, employees, parents, community members, etc.) following a safety related emergency at CWU. This is a subscription email service, and all interested parties are encouraged to subscribe at http://www.cwu.edu/~its/ emerg-notice.htm.

COURTESY ASSISTANCE TEAM For a CAT walking companion call: 963-2950 The Courtesy Assistance Team (CAT) is a student assistance program utilizing students as members. They are trained and managed by the Public Safety and Police Services department. The primary mission of CAT is to provide walking companions for students, staff, and visitors; primarily during hours of darkness.

Go to http://www.cwu.edu/~police/CAT.html for more info.

Table of Contents Welcome message from Assistant VP for Information Technology..................................................ii Getting Started................................................................................................................................................... 1 How to use this Guide..................................................................................................................................................1

New to Campus..............................................................................................................................................................1

Personal Computing......................................................................................................................................... 2

ITS Help Desk...................................................................................................................................................................2 Email Account setup.....................................................................................................................................................3 Wildcat Connection.......................................................................................................................................................4 GroupWise........................................................................................................................................................................7 Blackboard........................................................................................................................................................................7 Net Storage......................................................................................................................................................................8 Personal Web page........................................................................................................................................................9 Access Technology...................................................................................................................................................... 12 Wildcat Shop................................................................................................................................................................. 12

Safe and Secure Computing........................................................................................................................13 Protecting your computer....................................................................................................................................... 14

Protecting yourself..................................................................................................................................................... 19

Mobile Computing...........................................................................................................................................21

Registering a computer for wireless..................................................................................................................... 21 Configuring Windows Vista/7 for wireless.......................................................................................................... 22 Configuring Windows XP for wireless................................................................................................................... 24 Configuring Mac OSX (Leopard/Snow Leopard) for wireless....................................................................... 25 Configuring iPhone for wireless............................................................................................................................. 27 Configuring iPod Touch and iPad for wireless................................................................................................... 28 Laptop Checkout services......................................................................................................................................... 29 Wireless coverage map.............................................................................................................................................. 30

Computer Labs...................................................................................................................................................32 Computer Lab info....................................................................................................................................................... 32

LabStats........................................................................................................................................................................... 33

Educational Technology Center...................................................................................................................34 Resources Available.................................................................................................................................................... 34 Library Services..................................................................................................................................................36 Available Technology................................................................................................................................................. 36 Residence Halls..................................................................................................................................................39

ResNet.............................................................................................................................................................................. 39 ResNet Tips and Tricks................................................................................................................................................ 40 Phone services in Residence Halls and apartments........................................................................................ 43 Kamola, Sue Lombard and Wendell Hill Phone information........................................................................ 45 TV Channel Guide..................................................................................................................................................47-48

Bits and Pieces....................................................................................................................................................49 Blue Emergency Phones............................................................................................................................................ 49

Student Technology Fee............................................................................................................................................ 49 Glossary of Terms......................................................................................................................................................... 50

Index .............................................................................................................................................................. 51-52

i

Welcome to Central Washington University Central Washington University strives to provide the appropriate technology resources and services which enable our students to have an exceptional learning and living experience while attending CWU. Unfortunately, providing the technology isn’t enough if you don’t realize what technology resources and services are available to assist you, and where these resources can be obtained. That’s why this Student Technology Guide is so important. This guide was developed with funding from the CWU Student Technology Committee. Student, faculty and staff members of this committee recognized the outstanding technical resources available at CWU, understood the importance of these technologies to our students, but realized that better awareness was needed. As expected, CWU provides technology to support your administrative, academic and student life needs. Administrative Technology includes the systems and services for you to register for or change classes, check schedules, apply for financial aid, check account balances, get your grades, make online purchases, and much more. The Student Administration Financial Aid and Records Information (SAFARI) system is the primary student administrative technology at CWU! Academic Technology includes a variety of resources available to assist you in your learning experiences. These technologies range from Blackboard, for online courses, to technology available in classrooms, laboratories, at the Library, in the Educational Technology Center for checkout & use, and in other locations on campus. If you need a specific technology to assist you with a class, there is a high probability that it is available on campus for your use. Student Life Technology is available across the university but is usually associated with students who live on campus and use the Residential Network (ResNet) and other services, such as Access Technology, that are available to improve the “living” experience

Welcome

of our students across the campus. We hope that this guide will make your life at Central more rewarding in all of the areas that technology can make a difference, and that it helps create awareness of the numerous technology resources available to you. employees who support technology … Welcome!

Carmen A. Rahm Assistant Vice President for Information Technology

ii

On behalf of all of the CWU

Getting Started How to Use this Guide The Student Technology Guide provides you with basic and useful information that will help you get started using the tremendous resources available at CWU. It also serves as a reference in determining where and how to access specific information technology services throughout the year. Included is everything from the types of facilities and where they are located, to how to find assistance and additional information. Scan through the Guide to familiarize yourself with what it contains and to learn about policies and procedures governing information technology at CWU. The table of contents and index are good places to look if you have a particular question.

New to Campus?

1

Getting Started

To help you get started we have created a checklist, which will assist you in finding your way to the computing services available at CWU. • Write down and memorize the Help Desk telephone number, (509) 963-2001. From on campus, dial 2001. • At a minimum, memorize your Wildcat user name and password. • Student passwords expire every 180 days. If you let your password expire, you will no longer be able to login. • Familiarize yourself with this handbook. It will provide you with important information about technology resources available to you at Central Washington University. • Stay in the know. Frequently check out the Information Technology home page at: http://www/cwu.edu/~its • Log in to http://www.cwu.edu/stud_net at least once a day to read important university announcements, to look for rides, or to find something to buy, or to sell things you no longer use. • Check CWU’s minimum computer specifications. They can be found at: http://www.cwu.edu/~its/recommended.html

Personal Computing ITS Help Desk The mission of the ITS Help Desk is to provide CWU with timely resolution to technology problems. If possible, the Help Desk will provide you with answers or solutions at the time of first contact. Help Desk provides services such as password and PIN changes, wireless setup, general computing assistance, and is the point of contact for many CWU IT support services.

Personal Computing

Where to get Help ITS Help Desk Wireless connections, network issues, Safari issues, passwords, etc. Call (509) 963-2001 or stop by Bouillon 112, M-F, 7 am to 5 pm. Or see us at the SURC info booth M-Th 5pm-11pm, Friday 5pm-8:30pm, Saturday 11am-7pm, and Sunday 2pm -10pm. We’re at the same phone number! www.cwu.edu/~helpdesk www.cwu.edu/~wireless [email protected] ITS Training Assistance and training for faculty, staff, and student employees on office software applications including spreadsheets, databases, word processors, operating systems, email, etc. General computing orientation training is available for ALL students. Call (509) 963-2392 www.cwu.edu/~itstraining [email protected] Safari Help Guides for Students For help using the Safari system (Note: this information is also available when you log into the Wildcat Connection and click on Safari). Call (509) 963-2001 http://www.cwu.edu/~pmits/safari.html [email protected] Blackboard For help navigating Blackboard, taking tests, uploading assignments, discussion boards, and more. Comprehensive tutorials are found at: http://www.cwu.edu/~media/cwuonline/stu_tutorials.html Call (509) 963-1224 [email protected] ResNet Residential Network (ResNet) technical support for students living in university housing. Call (509) 963-2200 www.resnet.cwu.edu [email protected] CWU/ITS Web Office Assistance and Support for student and club web sites. Call (509) 963-2810 http://www.cwu.edu/~web

2

Student Network and Email Account Setup When you were accepted to CWU, you received an acknowledgement letter that includes the following information. These two numbers are important! Save them for future use: Your Student ID and PIN numbers are as follows: Your CWU Identification number (Student ID): 12345678 Your Personal Identification Number (PIN): Z1234 (Note: these numbers are only examples)

Follow the instructions in the acknowledgement letter you received to create your Wildcat user name and password, or go to: www.cwu.edu/mypassword.

After You Leave CWU: As a CWU student, you have access to many applications and services including Safari, GroupWise email, Blackboard, network storage, on-campus wireless networking, and are able to log on to CWU computers. However, after you graduate or leave the university, your files stored on the CWU network (files on your N:, G:, and I: drives) will be deleted after 90 days. You will continue to have Safari access, but your email account only remains active as long as you continue to use it. If you do not access your email for one year, your account will be deleted. You are responsible for copying all your important data to a portable device to take with you.

3

Personal Computing

When you have filled in the fields and submitted the form, the window that pops up will show your account information, including your user name. If you need assistance, contact the Registrar’s Office at (509)-963-3001 or the ITS Help Desk at (509) 963-2001. You can also email the ITS Help Desk at [email protected] and they will call you back during normal business hours, which are 7 am - 5 pm, Monday through Friday.

Wildcat Connection The Wildcat Connection, also known as the Portal, is a way for any CWU student to access their files and other services from anywhere Internet service is available. Accessing Wildcat Connection: These instructions assume you are already connected to the Internet either through your own Internet Service Provider (ISP) or at the university. Open a web browser such as Internet Explorer or Firefox. • Go to www.cwu.edu • Click on the Wildcat Connection logo Note: Depending on the browser you are using and its security settings, you may get a message about viewing pages over a secure connection. Just click OK to continue.

Personal Computing

The following screen will appear:

•

Log in with your Wildcat user name and password.

A message may appear asking if you want your browser to remember the password you just entered. It’s a good idea to click no since you’ll have to change your password every 180 days, or since others may have access to the computer you are using. •

Check the box Don’t offer to remember any more passwords and click No to continue.

4

The following screen will appear:

Navigating the Portal: • Click on any of the left side navigational links to display the contents (or go to a separate page) in the right pane. Depending on your access, links can include the following:

Safari: This is CWU’s Student Administrative System. Students have access to their student information on Safari (admissions, financial aid, academic progress, financial records, the course catalog, class schedules, and more). GroupWise email: This opens a separate site for GroupWise on the Web. See the GroupWise Web section on page 7 for more information. Blackboard: This is CWU’s course management system (CMS) with tools that enable instructors to provide their students with course materials, discussion boards, virtual chat, online assessments, and other features/tools for online (web based) courses or as supplements to face-to-face courses.

5

Personal Computing

Student Intranet: This is the default page when accessing the Wildcat Connection. The Intranet contains announcements, classified ads, outage postings, and other information that is pertinent to students at CWU. It is suggested that you check it regularly. If you have questions, please contact the ITS Help Desk at (509) 963-2001 or email [email protected].

CWU at iTunes University: CWU at iTunes University is a way for students to find and download lectures, presentations, sports casts, and more in the same way that you do music, movies, and podcasts. You must have the iTunes program in order to access CWU at iTunes University, and you can download it by visiting http://www.apple.com/itunes/download/. When you enter CWU at iTunes University, you are instructed to click a link and your name and email address are automatically sent to Apple.Com. This registers you and indicates your acceptance of Apple’s privacy policy. NetStorage: This displays your network drives in the right pane. See the NetStorage section on page 8 for more information. Accessing CWU Services from the Internet: This is where to find links and instructions for downloading and installing the VPN client, GroupWise, Messenger, and file transfer options. My Favorite Shortcuts: Customize your Wildcat Connection experience. You can add shortcuts to grades, class schedule, account balance, CAPS report, etc. from this link. Change Password: This allows you to change your Wildcat password. Portal Help: If you get stuck, you can find the answers to many of the most common questions here.

Personal Computing

Connection Card Balance: This link allows you to check your Connection Card balances, see purchases, and monitor your spending. Campus Repair and Maintenance: This site allows you to directly request repair work on campus. However, if you have an urgent or emergency need, please call Facilities Management directly at (509) 963-3000 or simply dial 3000 from an oncampus phone. CWU Housing: This takes you to the Housing web page. Logging Off: Whenever you are logged into a connection such as this, it’s a good idea to find the link to log out. In the case of the Wildcat Connection, there is a Logout text link at the top of the page. Click on the Logout link and the original login screen displays. You can now close your browser. Spam Gateway: This site helps you set your spam tolerances, view blocked mail, and set block and allow lists. For instructions, go to: http://www.cwu.edu/~itstraining/pminst.html FREE Sophos Antivirus: CWU students are authorized to download Sophos antivirus for free, to their personal computer. The Sophos download, with instructions, is available on the CWU website. Log in to the Wildcat Connection and click on the link.

6

GroupWise on the Web Accessing GroupWise: If you are logged into the Wildcat Connection, you’ll see a GroupWise email link on the left navigation pane. You can also go to the site directly at https://gwweb.cwu.edu or from the current student link on the CWU home page. Searching the CWU web site will also lead you to the login screen. Once at the login screen, type in your Wildcat user name and Wildcat password. You are now in your CWU GroupWise email account. For GroupWise FAQ’s (including how to forward your mail to a personal email account), go to http://www.cwu.edu/~itstraining/GWHelpPages/gwfaqs.html . NOTE: GroupWise opens in a pop-up window. Make sure you allow pop-ups from this site or hold down the CTRL key while clicking the GroupWise link on a PC, on a Mac you can block or unblock popups from the Safari menu at the top of the screen.

Blackboard

7

Personal Computing

Accessing Blackboard: Blackboard can be accessed through the Wildcat Connection, or by visiting http://courses.cwu.edu/. If you are logged into the Wildcat Connection, you’ll see a Blackboard link on the left navigation pane. Click the link and it will take you directly to the Blackboard window. Some instructors do not use Blackboard, but if they plan to use it your courses for the current quarter will appear in your Blackboard course list. Please email your instructor or attend the first class meeting (if it is a face-to-face class) to ask your instructor if he/she plans to use Blackboard. Instructors often require students to post work or take exams through Blackboard. If your instructor uses Blackboard as part of a course, it is a place where you can also check your grades, participate in discussion boards, and communicate with other classmates or your instructor.

NetStorage in CWU Labs The CWU Network gives students the option to save their work to several different drives. When logged on to the CWU Network from any lab computer on campus, you can save to any of the following drives: • The I: drive (Htdocs on Zeus) for storing web pages. • The G: (or N:) drive (Data) contains a folder for storing your personal files. Your user folder on the G: drive is duplicated on the N: drive. All drives will disappear 90 days after you leave or graduate from CWU and are no longer a student! You will be responsible for copying any important data from your NetStorage drives to a portable device to take with you.

NetStorage on Personal Computers

Personal Computing

Your network drives can also be accessed from a personal computer, on or off campus, with Internet access by going to NetStorage in Wildcat Connection. In the NetStorage section, you will see the following drives: • The I: drive (you will see I@HTDOCS) • The G: or N: drive (you will see HOME@CWU_TREE) Logging On • Log onto the Wildcat connection from the CWU Home page. • Click on the NetStorage link on the left. Depending on which browser you are using and its security settings, you may get a notice about accepting pop-up windows. Follow whatever instructions the window provides to allow pop-ups from this site. You may also get a security alert to let you know you are about to view a page with secure and non-secure items. You want to view both. Accessing Files Once you’ve gone through the security warnings, your network file access should display in the right-hand pane. • Click on a plus sign to expand the drive/folder contents. • Click on a drive/folder in the middle pane to display its contents in the right pane.

8

Download a file from NetStorage to your computer • Click next to the file to place a check mark in the box. • Click on the File menu and select Download. • Choose your file location and Save. Upload a file from your computer to NetStorage • Select the drive and folder where you want to upload the file to. • Click on File, Upload. • Browse to find the file you want. • Click the Upload button. Note: If you want to upload multiple files, click on the plus sign next to the Browse button and another File row will appear.

Creating and Posting a Personal Web Page CWU gives students space on the I: drive to post a web page for either personal or academic use. Professors often ask their students to post assignments to their personal web pages. On a Macintosh computer, you will use TextEdit to create your html code. For more information about creating and posting your personal web page on a Mac, visit: www.cwu.edu/~web/web page_instructions.html

1.

Open your HTML editor (Windows Notepad).

2.

To create the basic structure of your HTML page, type the following code into Notepad:

On the left is what your code should look like in Notepad and on the right is what you get when you view the page in a browser.

9

Personal Computing

The following steps will guide you in creating and posting your personal web page on a PC.

Personal Computing

3.

Save the file as index.html if it is your home page.

4.

Adding a hyperlink: Hyperlinks are a way for you to link to other web pages. To create a link simply type in this code Click Here. The web address within the quotation marks is the site that the Hyperlink links to. The text that comes after the address is what appears on your web page and what you click on when viewing it in a browser.

5.

Paragraphs: You are now ready to add text to the HTML document, just as you would any conventional document. Note that HTML does not recognize when you press the Enter key to end a paragraph. Y ou need to include a
tag to start a new paragraph. At the end of a paragraph you should include a closing paragraph tag
for clarity and completeness.

6.

Breaking Lines: When you use the paragraph tags, browsers insert white space. Sometimes you’ll want to place some text on a line by itself, without including extra white space above it, thus creating a line break. The line break tag
provides an option for placing text on a line by itself without including white space.

7.

Adding Headings: You can use headings to organize the body of your Web documents. HTML has six levels of headings, designated by the following tags. Heading 1
Heading 4
Heading 2
Heading 5
Heading 3
Heading 6
(Heading 1 is the most prominent and Heading 6 is the least.)

Your finished product might look something like this: Here is what the code looks like in Notepad.

This is the result when you view it in a browser.

10

How to Post your Web Page: 1. Login to a CWU computer. Open My Computer (click on Start>My Computer) and locate your “I” drive (student “I” drives are named “Plato” or “Aristotle”).

3.

Double-click the “I” drive icon:

4.

Double-click on your user name folder:

5.

Double-click on the “public_html” folder. This folder is where all of your web documents must be placed for them to show on the Internet. Your home page must be named “index.html” (without the quotes but with the lowercase letters only):

11

Personal Computing

2.

Access Technology CWU offers access technology software and equipment in the Center for Disability Services’ (CDS) Access Technology Lab (Bouillon room 211), the CDS office suite, the University Library, the Educational Technology Center, the Student Support Services/Trio (SSS) office and in several general computer labs. Closed Circuit Televisions (CCTV) and JAWS print enlargement software are available in the CWU Library and JAWS software has been installed in several student computer labs. The CDS Access Technology Lab, the Educational Technology Center and the SSS office are equipped with JAWS print enlargement software, ZoomText reading software, WYNN literacy software, Inspiration concept mapping software and Dragon Naturally Speaking, Professional Edition, speech recognition software. Individuals with disabilities may also make use of the high speed scanner available in the CDS Access Technology Lab to convert printed text into an electronic medium. For more information on access technologies or the CDS Access Technology Lab, contact Ian Campbell, Assistant Director Access Technologies, Center for Disability Services by email at [email protected] or by phone at (509) 963-2171 or from on campus at 2171, or stop by Bouillon 205.

Personal Computing

Wildcat Shop is your CWU Technology Store The Wildcat Shop, located in the SURC, carries Apple and PC computer products which are offered to CWU students at an educational discount price. This includes MacBooks, MacBook Pros, iMacs, and Apple monitors. Software applications from Apple, Microsoft, Adobe, and many other vendors are available for students at a discount of up to 80 percent off, including Apple Care, Snow Leopard OSX, Office Mac, Windows 7 Upgrade, Office 2010, and Adobe CS5. The Wildcat Shop also stocks laptops, computer accessories, such as security locks, Cat5/ethernet cables, flash drives, CD/DVD media, iPods and accessories, and printers. Check out their online store at: http://cwubookstore.collegestoreonline.com/ . Competitively priced repair service for Apple computers is available through the Apple certified repair center at the Wildcat Shop.

12

Safe and Secure Computing At CWU, the best form of information technology security is YOU. The Information Technology Services (ITS) Department takes security very seriously, and is continually taking steps to improve the security of sensitive information on campus and adhere to state policies regarding security; however, security goes far beyond just keeping information from falling into the hands of those that shouldn’t have it. IT Security also means protecting our systems from vicious attacks, malicious data destruction, accidental data loss, and more. Your computer may contain personal information about you such as credit card numbers, your social security number, what web sites you visit, personal files you have created, etc. Think of it in these terms, “Would I want this information published on the Web for everyone to see?” This could easily happen as unscrupulous individuals spend large amounts of time trying to figure out how to steal your information. Your computer also has high-speed Internet access and hard drive space. Malicious individuals look for ways to use your computer to attack other computers, store illegal files, damage your computer, or, in general, take over your computer.

13

Safe and Secure Computing

Threats to Your Computer: Viruses—A virus is a computer program designed to install itself on a computer without the user’s knowledge and then perform some task. Most common viruses will try to infect other machines, open up the infected machine to outside access, or cause damage to files. Worms—A worm is typically installed when a user launches an infected email attachment. The worm then uses the mail system (and address books) of the infected computer to send infected emails to other users. Trojans—A trojan is a computer file that makes the user think that it is a beneficial application, but then does something malicious to your computer. Once opened or installed in the system, a trojan will start infecting other files in the computer, or can steal and send personal information. Hacking or “Hackers”—Hackers are malicious opportunists who wish to exploit your computer. Hackers may try to steal sensitive or valuable personal information such as passwords or credit card numbers or they may want to abuse your high-speed access to the Internet. Spyware—Spyware is any malicious software that is designed to take partial or full control of a computer’s operation without the knowledge of its user or that secretly gathers information about a person or organization. Malware—Malware (short for malicious software) is a term coined to describe programs which are ultimately detrimental to the computing experience. Viruses are the most visible and publicized malware.

Adware—Adware is software which is free to the user or available at a reduced cost because it displays advertisements either in the software window itself or in separate pop-up windows. Phishing—Phishing is the luring of sensitive information from a victim, such as passwords and personal information, by masquerading as someone trustworthy, commonly done through email and web pages. (See ad on page 16.) Social Engineering—Social Engineering is the practice of conning people into revealing sensitive information, often over the telephone or on the Internet.

Protecting your Computer Good security can help prevent identity theft, computer downtime, and loss of data. Follow these tips to help keep you and your computer secure and safe.


Use A Strong Password and DO NOT Share It Choosing and maintaining a secure password is one of the most important things you can do to protect your system and your data. Once someone gains access to your password, they can open the doors to your system, your personal information, and your data.

14

Run Up-To-Date Antivirus Software An equally important way of keeping your computer safe is to have current anti-virus software. It is important for all the computers on the campus network to have current anti-virus software. A virus affects more than just the computer that gets infected, and has very real consequences for the university. Viruses threaten other computers on the network, including not just university equipment but also your friends’ and neighbors’ computers. You will need to update your software regularly in order to keep your antivirus protection effective. We recommend Sophos (free), AVG, Bit Defender, McAfee or Norton. However, remember that any anti-virus software is better than none. If you desire a free anti-virus product, we recommend using Sophos or Avast. AVG and Bit Defender also offer a feature-limited free version. You can download Sophos free from the CWU Wildcat Connection (see page 6). Remember: If your computer is spreading viruses, your Internet access at CWU will be disabled.

Run Up-To-Date Anti-spyware Software Spyware can slow down your computer to the point of making it unusable. Use a popup blocker like the one that comes with either Firefox or Internet Explorer and install an anti-spyware software such as Spy Sweeper.

The ITS Department recommends you enable your computer to automatically update. With the Automatic Updates feature, Windows can automatically keep the computer up to date with the latest updates and enhancements. You no longer have to search for critical updates and information; Windows delivers them directly to the computer. Windows recognizes when you are online and uses your Internet connection to search for downloads from the Windows Update Web site or from the Microsoft Update Web site. An icon appears in the notification area every time new updates are available.

15


Regularly Update your Computer Updating software is critical for safe computing. Updates fix most security vulnerabilities. Check for weekly updates for your Windows operating system by visiting http://windowsupdate.microsoft.com. Your Macintosh computer will alert you through pop-ups that it is time to update your system.

Learn To Recognize Phishing and Social Engineering Scams Phishing is a type of deception designed to steal your valuable personal data, such as credit card numbers, passwords, account data, or other information. Con artists might send millions of fraudulent email messages that appear to come from web sites you trust, like your bank or credit card company, requesting that you provide personal information. A few things you can do to protect yourself from phishing are: • If you think you’ve received a phishing email message, do not respond to it. • Don’t click links in questionable email messages. • Type addresses directly into your browser or use your personal bookmarks. • Don’t enter personal or financial information into pop-up windows.


(Adapted from http://www.microsoft.com/protect/yourself/phishing/prevent.mspx)

Be Cautious When Clicking Email Links and Attachments Be cautious about opening email attachments or permitting unidentified software to run. Do not open attachments until you have verified they are safe. Email attachments are the most commonly used methods for distributing viruses. If you receive an email with an attachment from an unknown source, delete or purge the message from your system. Don’t assume that dangerous attachments come only from unknown persons; many email transmitted viruses will use your address book to send to others, so your friends’ machines, if compromised, may start sending you infected messages without them knowing it.

16

Don’t Send Personal Information Via Email Use common sense when you’re sending and receiving email. It is good to maintain a strong sense of skepticism. Always use caution when revealing personal information, such as your social security number or physical address to anyone you communicate with through email, even if they claim to be someone of authority. (Adapted from http://www.secureflorida.org/index.php?src=gendocs&link=EmailSafetyTips&category=Internet%20Practices)

Back-up your Files Regularly Make back-ups of your important files. Equipment and software can fail, destroying data. One of the safest places to keep your critical data files is in your network storage. For information on how to locate your network storage see page 8 of this guide.

17


Social Networking (Facebook and MySpace) Students are taking advantage of technology to communicate in new and different ways. At the same time, it is important to understand how the technology may take advantage of you. Thinking through where and how information about you is made available to others can help you maintain the level of privacy you wish and increase your level of safety and security. Social web sites (e.g. MySpace, Facebook, etc.) offer the attraction of being able to communicate with an ever-growing circle of friends and acquaintances. At the same time, they offer more opportunities for others to have and use information about you in ways you had not predicted or wished. Here are a few things to consider when registering on a communal information site: • Default security settings provided by these sites are relatively low because the sites assume that you want as many people to have as much information about you available as possible. If all you do is register for the site and provide the information they request,it is easy for third parties to find you and to know about you, based on the information you provide. If you choose to use one of these sites, it is important that you investigate the types of security settings that are available and to understand how you can control access to your information. • What happens here stays here...forever! You must assume that information you post on your web site will always and forever be available to someone. Even if you put up information which, an hour later you choose to remove, you must assume that, in that hour, someone has viewed that information, copied it, and posted or stored it elsewhere. It is probably better, in most cases, to be cautious about what you post about yourself and others. “Cute” or “angry” motivations for placing material on pages have led many to regret their decisions later, after they had time to think about and suffer the consequences of their actions. • It is important to understand that your friends may not have the same

•

•


•

rules or concerns about protecting your information you have. More and more, students are finding that their friends have posted pictures and personal information about them on their pages which the student would never choose to put on his or her own page. Digital cameras and cell phones with cameras make it easy to record and upload events almost instantly. While social web sites portray themselves as safe and secure, the reality is that they base these claims on the assumption that everyone using the site is honest and follows the rules they have created. However, there are hundreds of cases of users creating accounts by lying about who they are. For example, some students think it’s “funny” or “cute” to use the information they have about others to create profiles for them, without the knowledge of that person. These profiles often contain false, harmful, and damaging information for the unsuspecting student. An assumption is often made that information posted on personal web sites is accurate and truthful. If you look for someone with particular attributes, you are running the risk that this person has developed an on-line “persona” that makes them feel better, but isn’t accurate or truthful. While it is certainly true that this happens in face-to-face communications as well, the Internet makes it harder to have as many verbal and non-verbal cues available to help you make those decisions. Third parties are getting smarter about how to use information contained in these pages. Potential employers are now routinely searching these sites as another way to gather information about the character of potential employees. There have already been documented cases of applicants being refused employment because of the web sites they maintained which show them in a less-than-flattering light to employers.

Logging out Remember to always log out of your account when you finish using it to prevent others from accessing your information or sending out viruses, etc. from your account.

18

Protecting Yourself DO NOT Illegally Download or Share Music! Illegally downloading and sharing music can result in the loss of your CWU network privileges and you may face legal action that will cost time and money. CWU is committed to maintaining a high standard for limiting illegally downloaded copyrighted material via the Internet. We are also committed to educating students on the problems of illegal file sharing and ensuring that intellectual property rights are observed. Students who violate CWU’s P2P and ResNet policies are subject to disciplinary action and their computer will be placed in “cyber jail”. To help educate students on the problems of illegal file sharing, two online quizzes have been added to the ResNet network: Registration Quiz All new and returning students need to pass a ten-question quiz about CWU’s ResNet “Acceptable Use Policy” prior to gaining access to the network. This is an online, open-book quiz consisting of ten questions. Question categories include P2P, hacking, account impersonation, and banned services. This process insures that every student who registers a computer on our network has an understanding of ResNet policies and associated violation penalties.

Current CWU penalties for P2P violators: These penalties are in accordance with the RIAA’s (Recording Industry Association of America) new enforcement policies for ISP’s released in December 2008. While attending CWU, the university is your on-campus ISP and will enforce the following penalties: 1.

First-time offenders receive one week without Internet access. After this period they are automatically released with full access. The Director of Housing sends each first-time offender a hard copy letter admonishing their current activity and requesting they adhere to our P2P policy.

19


P2P Violator Quiz Based on an increasing number of P2P violations worldwide, CWU has created an awareness quiz for “cyber-jailed” violators based on two videos, which can be viewed at www.cwu.edu/~its/property.html. This is an online, open-book quiz, which will reduce a student’s “cyber jail” time by up to five days. Students can only take this quiz once (despite the number of offenses). Each quiz has a maximum of ten questions.

2.

Second-time offenders get two weeks without access. They are automatically re-enabled to full service at the end of the period. Student Affairs sends each second-time offender a hard copy letter admonishing their activity and requesting they adhere to our P2P policy, and indicating the potential for severe penalties based on a potential third offense.

3.

Third-time offenders lose all network access and must schedule a meeting with Student Affairs. Upon confirmation that they have met, the student may be re-enabled. It is also possible that the student will continue to have access disabled for the remainder of the academic year. The typical penalty is deferred suspension from the university.


Below is a list of legal music sites, or you can visit http://www.riaa.com. MP3.com Music Millennium MusicNet@AOL Music Rebellion Napster Passalong Pro-Music RasputinMusic RealNetworks’ Rhapsody Record and Tape Trader Rolling Stone Ruckus Sam Goody Spinner SpiralFrog Top Hits Music Tower Records Wal-Mart Windows Media Yahoo Music Zune

amazonMP3 AOL Music Apple’s iTunes Music Store Artist Direct AudioCandy BestBuy BET BuyMusic.com Catsmusic CD Baby Circuit City Dimples Music Electric Fetus Emusic FYE Gallery of Sound imeem iMesh Independent Record Latin Noise Lifeway LiquidAudio

Central Washington University is required by the Higher Education Opportunity Act (HEOA) to: • Use technology to curtail illegal downloading, • Educate students on the issues of illegal downloading, and • inform students of legal alternatives.

20

Mobile Computing CWU has wireless access in most academic, administrative, and public areas which allow you to access the Internet with a wireless laptop from almost anywhere on campus. The following pages will guide you through the setup process for accessing the wireless network with your system. For the latest instructions go to www.cwu.edu/~wireless.

Procedure for Registering Internet-Capable Devices on the CWU Wireless Network (this is required for all such devices) 1.

Connect to the hostreg wireless network a. Windows XP: Right click the wireless icon in the tray and select View Available Networks, then select hostreg and click connect.

b. Windows Vista/7: Right click the networking icon in the task bar and select Connect to a network, select hostreg and click connect.

c. Mac OS: Click the wireless icon in the top right menu bar and select hostreg.

Mobile Computing

21

Mobile Computing

2.

Once connected (ignore any security warnings about hostreg network), open a browser. It may accept the redirect and open the hostreg login page; if not, type hostreg.cwu.edu (the redirect address) or https://asherah.cts.cwu. edu/hostreg/ (the direct address) into the address bar. Once at the login page, log in using your Wildcat user name and password. The computer will be registered to the person logging in so make sure that the actual owner of the computer logs in here.

3.

At the next page: a. Select a building; if you aren’t assigned an office, select the building you’re most likely to use wireless in. It will not affect your access to wireless in other buildings. b. You must select wireless as the category. c. Leave Tag # blank unless your computer is CWU property. d. Select operating system if prompted. e. Click on Agree & submit.

4.

After registering, click download software for configuration instructions and the SecureW2 client (if you have a PC you will need the client, save it to your desktop).

5.

Once the software is downloaded, disconnect from hostreg and restart the computer. You may then configure the computer for CWU wireless.

Configuring Windows Vista/7 for CWU Wireless SecureW2 is a small program that allows the Windows Vista/7 operating system to access CWU’s wireless network securely. The following steps will guide you through the installation of SecureW2:

22

With the SecureW2 client saved to the desktop, disconnect from any wireless network (hostreg) and double click the SecureW2 icon to begin the installation.

2.

At the prompt, enter your Wildcat user name and password.

3.

Click Finish to complete the installation.

4.

Select Work as the location for the CWU wireless network.

Mobile Computing

1.

23

Configuring Windows XP for CWU Wireless

Mobile Computing

SecureW2 is a small program that allows the Windows XP operating system to access CWU’s wireless network securely. The following steps will guide you through the installation of SecureW2: 1.

Download SecureW2 from www.cwu.edu/~wireless/getconnected and save it to your desktop. Do not run at this time.

2.

Before installing, disconnect from any wireless connection that is active.

3.

Double click the SecureW2 icon on your desktop to install. Accept all options and enter your Wildcat user name and password when prompted. When the installation is complete, you will need to restart your computer.

4.

If SecureW2 doesn’t automatically begin the process of connecting to CWU after restarting, right click the wireless icon in the taskbar and select View Available Networks. Close any connection that is active; Secure W2 will then connect to CWU.

Wellington can check email, chat with friends and much more wirelessly!!

24

Configuring Mac OSX (Leopard/Snow Leopard) for CWU Wireless Important: It is necessary to turn your AirPort off before proceeding to the next step. Failing to do this will result in a corrupted profile.

1.

In the upper right hand corner click the AirPort button and select Open Network Preferences.

2.

In the Network box make sure that AirPort is selected (as shown) and click the Advanced button near the bottom right corner.

3.

Once in the Advanced tab, select the 802.1X tab (as shown).

4.

Click the + in the User Profile window and click Add User Profile.

5.

Name the new configuration cwu-wpa.

Mobile Computing

25

6.

Fill in the User Name and Password fields with your Wildcat credentials.

7.

Wireless Network name is cwu-wpa (must be all lower case).

8.

Uncheck all Authentications except TTLS.

9.

With TTLS selected click Configure: Select PAP for the TTLS Inner Authentication and then type in the Outer Identity anonymous. Click OK.

10. Click Apply to save your new profile. 11. Click the button to Turn Airport On.

Mobile Computing

12. Click the drop-down menu for Network Name, and select “Join Other Network”. 13. In the Network Name box type cwu-wpa. For security select WPA2 Enterprise. Your user name and password should auto-fill. If it doesn’t, click “automatic”, and select “cwu-wpa”. 14. Click Join. You should now connect to the CWU wireless network. It’s normal for the connection to blink several times on the first try. 15. When prompted to accept a server certificate, change the trust setting to Always Trust. 16. If you are using either Safari orFirefox browsers, they may still display the Hostreg page. Clear the cache to correct this.

26

Configuring an iPhone for CWU Wireless

Connect to hostreg wireless network

2.

Open Safari browser, type in hostreg.cwu.edu

3.

Follow instructions to hostreg in the Registering instructions.

4.

Turn OFF AirPort mode.

5.

Send an email from an account on your iPhone to [email protected] and request wireless config file; the file will be sent as a reply email.

6.

When you receive the reply, click the configuration file to install.

7.

Enter your Wildcat user name and password when requested.

27

Mobile Computing

1.

8.

Click on Settings>Wi-Fi. Under “choose a network”, CWU-WPA will show after a slight delay.

9.

Select CWU-WPA and enter password if requested.

10. Accept CWU security certificate.

Mobile Computing

11. At this point, you should be connected to the CWU wireless network and able to browse the Internet.

Configuring an iPod Touch and iPad for CWU Wireless To get your iPod Touch or iPad set up, come to Bouillon 112 Monday - Friday, 7am-5pm. Staff is also available to assist you at the Help Desk location at the SURC Information Booth Monday-Thursday 5pm-11pm, Friday 5pm-8:30pm, Saturday 11am-7p, and Sunday 2pm-10pm.

28

Laptop Checkout Services Student Union and Recreation Center (SURC) Students are able to check out laptops in our virtual lab, located at the Information Booth in the Student Union and Recreation Center. There are 40 Mac laptops (running both Windows and Mac OS), 20 Dell laptops, and 5 iPads available for two-hour blocks of time for students to use while they are in the SURC. These laptops are used for students who have time between classes and would like to check their email, surf the net, and work on assignments. The Information Booth also has printer services available for students who would like to print out assignments on their way to class. They do limit the printing capabilities to ten pages per student daily. To be eligible for usage of the virtual lab you must: • • • • •

Be a current student at CWU Have your student Connection Card (laptops will not be checked out without your Connection Card) Complete a contract with our information booth staff, listing responsibilities that you have while using the laptops Know your current Wildcat user name and password for the CWU network Understand that this service is a privilege, and that if misuse occurs the privilege can be revoked

Library Laptops, both PC and Mac, are available in the Library at the Media Circulation desk for checkout and use in the Library for up to two hours. To be eligible to use these laptops you must be a currently enrolled CWU student, and have your student Connection Card.

29

Mobile Computing

Wellington checks out a laptop from the SURC Information Booth!

Mobile Computing

Wireless Coverage Map

30

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 16. 20.

53. 54. 55. 56. 57. 58. 60. 61. 63. 64. 65. 66. 67. 69. 70. 71. 72. 74. 75. 76. 77. 78. 59.

79. 80. 81. 82. 83. 85. 86. 88. 89. 90.

Meisner Hall Michaelsen Hall Mitchell Hall Moore Hall Munson Hall Music Building Nicholson Pavilion North Hall Old Heating Plant Parking Information Kiosk Peterson Hall Physical Education Building Power Technology Lab Psychology Building Public Safety Building Quigley Hall Randall Hall Samuelson Union Building Sarah Spurgeon Building Science Building Shaw-Smyser Hall Sparks Hall Student Union & Recreation Center -Central Marketplace (Food) -Connection Card Office -Holmes Dining Center (Buffet) -Info Center - Ticketmaster -KCWU 88.1 The Burg -Outdoor Pursuits and Rentals -SURC Ballroom -SURC Pit -SURC Theatre -The Wildcat Shop (Bookstore) -U.S. Bank Tomlinson Field Stephens-Whitney Hall Student Village Sue Lombard Hall (Lombard Room) Surplus Property Warehouse Tower Theater Tunstall Commons *Wahle Apartments Wilson Hall Wendell Hill Hall

* Wireless Internet service provided to CWU apartments through Housing contract with FairPoint.

31

Mobile Computing

22. 23. 24. 25. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 44. 45. 46. 47. 48. 49. 51. 52.

Alford-Montgomery Hall Anderson Hall Aquatics Facility Auxiliary Services Storage Barge Hall Barto Hall Baseball Press Box Beck Hall Black Hall Bledsoe Washington State Botany Greenhouse Bouillon Hall (Telecommunications) *Brooklane Village (A-M) Button Hall Carmody-Munro Hall Chimpanzee & Human Communication Institute Davies Hall Dean Hall Duplicating Facilities Administration Annex Farrell Hall *Getz-Short Apartments Green Hall (North Village Cafe) Grounds Shop Grounds Warehouse Mary-Grupe Conference Center Health Center Heating/Cooling Plant Hebeler Hall Hertz Hall Hitchcock Hall Hogue Hall International Center Japanese Garden Jongeward Facilities Complex Kamola Hall Kennedy Hall Language & Literature Building Library (Brooks Library) Lind Hall Lock Shop Mail Room McConnell Hall

Computer Labs CWU Computer Lab Information Students have access to a variety of general use computer labs on the main Ellensburg campus as well as at all of the University Centers. In addition, many CWU departments have labs dedicated to their discipline. General use computer labs are supported through both state funding as well as a “student technology fee”. Most of the general use labs are open during the main part of the day, several have extended hours into the evening, and a few are open during the weekend. Specific hours of operation can be found by accessing www.cwu.edu/~r25/ AllLabHrs.html or by clicking on Computer Labs under Hot Links on the Student Intranet page. Information about locations, contact information, and what type of computers are in the general use labs are as follows: (information subject to change) All labs have printers available at no cost to students (paid via Student Tech Fee.) A color printer is available in Shaw/Smyser 217 and 218.

Computer Labs

Building

Number & Computer Type

Building

Number & Computer Type

Ed Tech Center Black 106-1

9 Mac, 11 PC

Psychology 441

*6 Mac, 12 PC

Black 129

31 PC

Randall 216

20 Mac

Black 226

25 Mac

Science 337

25 PC

Black 227

25 Mac

Shaw/Smyser 212

25 PC

Bouillon 103

24 PC

Shaw/Smyser 214

26 PC

Dean Hall 230

*14 Mac

Shaw/Smyser 216

21 PC

Hebeler 203

30 PC

Shaw/Smyser 217

36 PC

Hebeler 204

20 PC

Shaw/Smyser 218

36 PC

Hebeler 209

20 PC

SURC 146 Laptop Checkouts

40 PC

Hebeler 218

10 PC

CWU-Lynnwood/ Snoqualmie 114

31 PC

Hogue 210

21 PC

CWU-Lynnwood/ Snoqualmie 115

31 PC

Language & Lit 104

*29 Mac

CWU Des Moines Bldg 29 Rm 113

31 PC

Library 154

31 PC


13 PC

Library Laptop Checkouts

*5 Mac, 15 PC


41 PC

Lind 218

7 Mac

Michaelsen 104

14 PC

Music 213

16 Mac

* Mac computers have both Mac-OS and Windows Operating Systems.

32

Each of the general use labs listed on the previous page has full Internet access along with the latest set of standard software (Microsoft Office, SPSS statistical software, browsers and GroupWise email, among others) along with specific software needed by users in specific disciplines. General use labs may be scheduled for class use or are available for drop-in use during open lab times. At those times, the labs are staffed by a lab assistant to help users. Students also have access to computer labs at the CWU-Yakima, CWU-Pierce, CWU-Moses Lake and CWU-Wenatchee Centers. Those labs are supported by IT staff from the associated community college where the center is located instead of by CWU IT staff.

LabStats The LabStats program allows computer users to see both a list of labs and their level of use at that particular time or a pictorial representation of each computer in a particular lab. Additional information about lab usage can also be obtained via the LabStats program. Click on computer labs under Hot Links in student Intranet, then click on TEST ONLY - Lab Maps, the last link on the left side of the screen. Users wanting information about how busy a computer lab is can view the image shown below.

33

Computer Labs

This lab diagram shows the physical layout of a computer lab (Black 226 lab in this example). The color of each computer icon represents the usability of each computer in the lab. A red icon indicates the computer is turned off. A blue icon indicates the computer is currently being used by someone. Finally, a black and grey icon indicates the computer is powered up but currently has no user on it. In addition, it is possible to indicate an out-of-order computer by assigning a yellow triangle to the icon.

Educational Technology Center


The Educational Technology Center (ETC) is a state-of-the-art facility. In addition to serving the general student population, the ETC provides instructional technology leadership, support, and curriculum resources to all students, faculty, and staff in the Center for Teaching and Learning (CTL). The CTL brings together faculty, staff, and students participating in the teacher preparation, school psychology, school counseling, and school administration programs across the College of Education and Professional Studies, the College of the Sciences, and the College of Arts and Humanities. For more information, visit their web site at www. cwu.edu/~etc . The ETC provides services, resources, and training for the CTL students, faculty, and staff through the ETC library which houses the various library collections, computers, and the Multimedia Production Lab. The ETC is intended to serve as an exemplary model of educational technology resources and educational curriculum materials for K-12 pre-service and in-service teachers in the state of Washington. The ETC library circulates materials and equipment to the CTL students, faculty, and staff from its various collections and will continue to be updated to reflect current best-practice educational materials, including universally designed and accessible resources and technology for diverse populations. The ETC also houses 25 computers which are Internet accessible and available to all CWU students, faculty, and staff.

Resources Available The Multimedia Production Lab, located in Black Hall 105, houses three centers designed for use in the production of digital and paper-based instructional materials, and for instruction on the use of the presentation console system. Staff is available to assist in the use of any of this equipment. The Production Center provides access to a variety of equipment useful for the production of instructional materials including laminating, dry mounting, binding, die cutting, photocopying, etc. The Multimedia Production Center provides access to a number of multimedia stations, including analog and digital video editing stations, an audio production station, a 35mm slide and 8.5X14-inch page scanning station, two private VHS preview stations, and a DVD duplication station.

34

The Training Console Center consists of a presentation console system identical to the nineteen other systems available in Black Hall. Staff provides instruction and practice for students and faculty on the use of the presentation console system, which uses a touch-screen panel to access a variety of equipment including an LCD projector, a computer with a DVD player, a document camera, a VCR, a laserdisc/CD audio player, an audiocassette player, and cable channels. Additional Technology available in the ETC includes 15 Macs and 10 PCs with Internet access, MS Office, and access to black-and-white laser printers. There is also access to three scanners, a color laser printer, a Braille Station, and a large format poster printer. They are able to print large color posters of various dimensions. To submit a poster request, please go to http://websolutions.cwu. edu/posterETC/. • Note: Written and video tutorials for fifteen of our technological resources can be found online at http://websolutions.cwu.edu/ctlassistance. Through this web site, you can schedule one-on-one time with our staff to learn how to use any of these technological resources.

Wireless Access: The ETC and Black Hall have wireless access. For more information, see www.cwu.edu/~wireless/. The Educational Technology Collection consists of equipment and a variety of journals, periodicals, books, software, and other resources dedicated to the appropriate use and integration of educational technology in teaching and learning. Equipment available for checkout The Educational Technology Collection has equipment that is available for checkout by all students. These items include: • digital and cassette recorders • DVD players • data projectors • 16mm projectors • camcorders • 35mm slide projectors • tripods • carts with a TV/VCR • Digital cameras • a conference phone Some of this equipment may require a signed permission slip from your professor authorizing check-out.

35


Multimedia Group Mobiles: (4) (MGMs) are mobile console units designed for movement to classrooms. Two of these units are located in two of the study rooms, and these units are available for student class presentation practice. These units feature the same touch-screen panel control as the main presentation console systems. They also provide access to a computer with a DVD player, VCR, a laserdisc/CD audio combo player, an audiocassette unit, and cable channels which all play through a 32-inch color television.

Library Services The CWU Library has both enclosed group study areas and individual spaces for quiet study. There are a number of PC and Mac computers connected to printers, and Library 154, the classroom/lab, also has some specialized software for specific disciplines. Laptops are available for two hour checkout at Media Circulation. You must have your Connection Card with you at time of check out! The Library also has both on and off campus access to books, journals, magazines and newspapers through subscription databases. A few other options the CWU Library makes available to you are: • Database access to over 30,000 scholarly journal, newspaper and magazine titles • Classroom/Computer Lab with two printers and 30 PC computers • Media Library with DVDs and videos, both popular and educational for checkout with Connection Card • Research Guides listing helpful resources available on the web and in the library • Friendly, knowledgeable staff who want to help you succeed! During the acadamic year, the Library is open Monday-Thursday 7:30am-12:00am, Friday from 7:30am to 9:00pm, Saturday from 11:00am to 7:00pm, and Sunday from 1:00pm to 12:00am. *See http://www.lib.cwu.edu/ for reduced hours or closures on holidays/intersession

Library Services

Available Technology in the Library: •

PC computers - 93

•

Photocopiers (all black and white) - 4

•

Mac computers - 29

•

Scanner (general use) - 1

•

PC Laptops - 20

•

Scanner (for use with microfilm & microfiche) - 3

•

Mac Laptops - 4

•

Mini DV Camcorders - 6

•

Printers - 11

Laptops are available for checkout in Media Circulation (located on 1st Floor) or look for available PCs or Macs in the Reference area (also located on 1st floor). They are connected to printers. Can’t find it in the Library? • Ask at the Library Reference Desk or call (509) 963-1021. They can help you find great resources and save you time! • Use databases on or off campus (using your Wildcat user name and password). Start your searching at the library homepage at http://www.lib. cwu.edu/ under Databases by Title. • Requested items NOT available at Central, but available from other Pacific NW Libraries, can be checked out through the Summit Catalog using your Wildcat user name and password. Summit items arrive in 2-3 days (not counting weekends). You will be notified through email that your item(s) are

36

ready for checkout at the Circulation Desk (1st floor) with your Connection Card. Request an item through Summit • Start your search in the CWU Library catalog. If the item is checked out, listed as missing, or if you can’t find the title you’re looking for, click on the Search Summit button to duplicate the search in the Summit Catalog. • If you find the item in Summit, click on the title of the item to enter into the item’s record. Click on the links to libraries that have the item, and if there is a library that shows the item is available, click on the Request Summit Item button to submit your request selecting CWU from the drop down menu and enter your Wildcat user name and password. • If the item you found in the Summit Catalog is an article, click on the Find It @ My Library button and Summit will redirect the search to the CWU library web site. At this point, a search occurs automatically through our subscription databases to attempt to locate the article in full text. (Be sure to also search the CWU Library catalog using a Journal Title/ Series Title Search for the journal title.)

Troubleshooting for off campus access If you are having trouble accessing resources available electronically off campus, please visit http://www.lib.cwu.edu/remoteaccessandloginhelp. CWU Library Instruction Services If you have a research project coming up, why not schedule a brief research session with a Reference librarian? They will work with you one-on-one to inform you of the Library’s services and work out a research strategy. You can also get help through the library’s Research Guides... where you’ll find web site links and suggestions for databases to try, all arranged by scholarly discipline by the knowledgeable librarians here at Central. You’ll also find tips on where to start your search in the library catalog and areas to browse in the library. They also have

37

Library Services

What is a Database? The Library has over 30,000 titles of journals, magazines, and newspapers, as well as full text encyclopedia and dictionary entries. The databases are available on and off campus with your Wildcat user name and password. Start your search from the CWU Library homepage at http://www.lib.cwu.edu/. When you have a topic but do not know a particular journal to search, search within the databases under Databases by Title or by Subject.

instruction sessions held in Library 154. When a class is being held in Library 154, the room is NOT open for individualized use. You can even check out movies! The library has a collection of over 2,000 DVD and 4,000 VHS movies in Media Circulation. The movies are available for students to check out (not rent!) or view in the library. There’s something for everyone -- box office feature films to movies shown in the classroom. While you won’t be able to browse the titles like you would in a video store, you can use the library catalog to browse or search for specific movies. Then, write down the call # and bring it to the Media Circulation desk (1st Floor) and a staff member will locate it for you.

Library Services

Check out is for three days with a renewal of three days, and you must have your Connection Card with you at the time of checkout. Media Circulation is open most hours during general library hours. Be sure to check the library homepage for hours, including intersession and holiday times, or call the Media Circulation desk at (509) 963-2861. Government Publications, Maps and Microforms The CWU Library receives government publications produced by U.S. and Washington State agencies. Those materials are collected and maintained within the Government Documents collection on the 3rd Floor. The staff on the 3rd Floor in the Government Documents library can also help you locate and set up items available on microform formats onto machines for reading, printing and downloading. The library has 3 scanners for downloading microform materials onto removable media, CWU Brooks Library is a Federal or the N: (also known as G:) drive on campus. Depository Library You’ll find many primary resources in the library’s microform collection: items like the back issues of local, national and international newspapers, historical materials and much more. Government Documents and the maps library includes atlases, weather, aerial, agricultural, and historical maps. The Music Library The Music Library, on the 4th Floor of the Brooks Library, has books on music theory and history, musical scores, bound music magazines, periodicals, and music reference books. It also maintains a collection of LPs, cassettes, and CDs in a listening area for all students to use.

38

Residence Halls ResNet All residence hall rooms have jacks for data and phone connections. The jack configuration will vary depending on the hall. Kamola and Sue Lombard

Wendell Hill

All other residence halls

Blue = phone Black = data

2 Black = Voice/Data 1 Coax

2 Black = Data

What are the resident’s responsibilities in the ResNet setup process? As part of the ResNet setup process, the resident will: • Provide and install a Network Interface Card (NIC) for your computer. Most computers will already have this. • Provide a network (Category 5) cable. This cable is used to connect your computer to the network port in your residence hall room. • Bring all of the setup documents and CDs that came with the computer to campus when you move in. Without these CDs, ResNet support technicians will not be able to help you with some of the issues your computer may be having.

39

Residence Halls

What are CWU’s responsibilities in the ResNet setup process? As part of the ResNet setup process, CWU will: • Provide residents with a user account. • Provide residence hall students with a connection point to ResNet. • Provide residents with instructions on how to configure their computer for ResNet access. • Provide residents with limited technical support in relation to: -ResNet configuration -Virus removal -Spyware removal

Residence Halls

ResNet Registration Instructions Before connecting to the network, please make sure your anti-virus protection is up-to-date, and that any peer-to-peer software is completely removed from your system. 1.

Plug your network cable into the jack provided in your room and into your computer’s ethernet port.

2.

If you have one, turn off the wireless card on your computer during this process. This prevents you from accidentally connecting to someone else’s wireless network.

3.

Open a Web browser (Internet Explorer or Mozilla Firefox). If you are not automatically redirected, type http://hostreg.Resnet.cwu.edu into the address bar and press enter.

4.

Enter your Wildcat user name and password to log in. As part of this registration process you will be prompted to take an open-book quiz on the Resnet Acceptable Use Policy. You must pass with an 80% score prior to gaining access to the Internet.

5.

Once you have passed the registration quiz, you will be asked if you accept the terms of the Acceptable Use Policy. Once you have agreed to the Acceptable Use Policy, click the Agree and Submit button. Having a computer registered on Resnet signifies both an understanding and acceptance of the Acceptable Use Policy. If you do not agree, do not push the Agree and Submit button.

6.

Wait twenty minutes, and then restart your computer.

7.

This process will have to be repeated for each computer you own, including XBoxes, Playstations, etc. For instructions on how to set up gaming consoles, please see our web site at www.resnet.cwu.edu, or view pages 41, 42, and 43 of this guide.

ResNet Tips and Tricks What do I do if I can’t register or I can’t access the Internet? 1. Make sure that your cables are firmly plugged in – but remember not to force them in either. 2.

Obtain your IP address.

40

•

•

In Windows, click Start, and then Run. In the dialog box which opens, type cmd and click enter, and then type ipconfig into the command prompt (black window) that opens and click enter again. Look for an entry display marked Local Area Connection (or similar), and under that for the number marked IP address. In MacOS 10.x, select the Apple Menu, and open System Properties. Click on Network, and in the window that opens, select Built-In Ethernet from the Show: drop-down box. Select the TCP/IP tab. Look for a line that is labeled IP Address. -If you can’t retrieve your IP address, give us a call at (509) 963-2200 and we will be happy to help you with it.

What each IP address means: • If it starts with 69.56: This is good. If you cannot get on the Internet, then you could have a spyware or virus infection that is preventing you from browsing. Bring a blank CD or thumb drive to the Barto computer lab, and we will provide you with tools to clean your computer. • If it starts with 172.31: This is a pre-registration address: your cable was probably loose. Go back to the beginning of these instructions and try again, and everything should work. If you still cannot access the registration page, it is very likely that there is a malware infection on your computer. Go to the Barto lab or the ResNet Support office with a blank CD or thumb drive, and ask for our spyware cleaning tools. • If it starts with 172.30: your computer has been put on the jail network due to an Acceptable Use Policy violation. • If it starts with 169 or any other address: this is an automatically configured address set by the operating system when it cannot communicate to our server. Call us at (509) 963-2200.

4.

If none of the above work, try it again with a different network cable, and the other jack in your room. If it still does not work, call us at (509) 963-2200. You will be asked for your student ID number and the computer’s IP address when you call.

How do I configure my PlayStation 2 for ResNet? These instructions are for configuring a Sony PlayStation 2 for use with ResNet. To use your PlayStation 2 on the CWU residential network, you must first have installed a network adapter. For support relating to this, please contact Sony. 1.

Connect your PlayStation 2 console to the network jack provided using a

41

Residence Halls

3.

2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.

network (Category 5) cable. Turn on the PlayStation 2 and load the Network Adapter Startup Disc. Select ISP Setup. Once the setup process has loaded press X to continue. Your PlayStation will search for the network adapter. After the network adapter has been found, press X to continue. Select New and then press X to continue. Enter a descriptive name, such as “CWU” as the name of your ISP. When asked if you currently subscribe to an ISP service, select Yes. When prompted for the connection type, select High Speed Connection. When prompted to configure the connection, select Automatic Settings. When asked if the ISP requires a User ID and Password, select No. When asked if your Internet Service Provider requires you to input a DHCP Host Name, select No. Unplug the Network cord from the PlayStation 2 console before starting the connection test. Start the connection test, which will fail because the network cable is unplugged. When connection fails, click the Select button to view the error message. The PlayStation 2’s MAC address will be displayed. Write down this number exactly as it appears.

Residence Halls

From a computer that has already been registered on ResNet, follow the ResNet Registration Instructions at www.resnet.cwu.edu/registration.php. When you reach step 8 in the instructions, there will be a field asking for an ethernet address. Enter the MAC address from above into this box, and select Agree and Submit. • Once you have done this, wait twenty minutes and then restart the console. The console should then be able to access the Internet. How do I configure my Xbox 360 for ResNet? These instructions are for configuring an Xbox 360 for use with ResNet. These instructions assume that the gaming system will be connected directly into the network jack provided, without the use of any other devices such as a router. On the X-Box: 1. Turn on the X-Box 360 system. The network cable does not need to be plugged in at this point. 2. Select the System blade. 3. Select Network Settings. 4. Select Edit Settings. 5. Scroll to Additional Settings. 6. Write down the Wired MAC Address displayed at the bottom of the screen. From a computer that has already been registered on ResNet, follow the ResNet

42

Registration Instructions at www.resnet.cwu.edu/registration.php. When you reach step 8 in the instructions, there will be a field asking for an ethernet address. Enter the MAC address from above into this box, and select Agree and Submit. • Once you have done this, wait twenty minutes and then restart the console. The X-Box should then be able to access the Internet. How do I configure my Xbox for ResNet? These instructions are for configuring an X-Box for use with ResNet. These instructions assume that the gaming system will be connected directly into the network jack provided, without the use of other devices, such as a router. On the X-Box: 1. Turn off your Xbox console. 2. Connect your Xbox to the network jack provided using a network (Category 5) cable. 3. If you have not already installed the X-Box Live software, insert your Live DVD into the disk tray. This will update your Xbox with the Xbox Live option. After doing this step, eject the CD and restart your Xbox. 4. From the Xbox Dashboard choose Xbox Live. 5. Select a network setup from the Live Xbox menu. 6. In the lower right corner of the screen is a MAC address. Make sure you write down this number.

Phone Services in most Residence Halls and Apartments The Student Handbook To view the Student Handbook visit: http:// www.cwu.edu/housing/reshalls/phone.html or http:// www.cwu.edu/housing/reshalls/all_halls.html Telephone numbers (including cell phones) should be updated in the Safari system. Basic telephone service is included in room and board fees. The following features are available: • Call waiting: Hear a brief tone indicating a call is waiting. Press the disconnect button quickly and answer the second call. Press again to return to first call.

43

Residence Halls

From a computer that has already been registered on ResNet, follow the ResNet Registration Instructions at www.resnet.cwu.edu/registration.php. When you reach step 8 in the instructions, there will be a field asking for an ethernet address. Enter the MAC address from above into this box, and select Agree and Submit. • Once you have done this, wait twenty minutes and then restart the console. The X-Box should then be able to access the Internet.

• •

•

•

•

•

Residence Halls

•

Cancel call waiting (handy for using a computer modem): Hear a dial tone and dial 70 (hear a second dial tone). Call trace: Hang up on harassing calls. Pick up telephone again immediately and dial *57 (hear an announcement), press 1, then listen for confirmation announcement that the call has been traced. The number traced will be recorded at the telephone office. Residents may wish to contact the proper authorities. 3-way calling (conference calling): Put the first call on hold by pressing and releasing the disconnect button on the telephone. Wait for three beeps and a new dial tone. Make the second call. When that person answers, press and release the disconnect button to connect all three. If the second person’s line is busy or not answered, push the disconnect button twice to return to the original call. Call transfer: Follow the same instructions as for three-way calling to transfer the call within residence halls. Hang up after the two parties are connected. Last call return: Pick up the handset and dial *69. After hearing the telephone number of the last incoming call, place a call to that number by pressing 1. Continuous redial: After hearing a busy signal, hang-up. Pick-up the telephone and press *66. The telephone will check the number for 30 minutes. A special callback ring alerts users when the line becomes free. Pick up the handset to automatically place the call. To cancel continuous redial, press *86. Per-call blocking: Blocks the delivery of your name and number to the location you are calling for the length of one call only. Press *67.

Listed below are features that can be added to your line upon request at no additional charge. Stop by FairPoint Communications, formerly known as Ellensburg Telephone, at 305 N. Ruby St., or call (509) 925-1425 to request any of these features: • Caller ID - number only • Enhanced call waiting display 41 • Call forward - busy • Call forward - no answer • Voice-mail turns your touch-tone telephone into the most complete answering system available today. Messages can be retrieved from your home phone or from any phone, anywhere, twenty-four hours a day. When you have messages waiting, you will hear an interrupted dial tone when you pick up your telephone. Voice-mail is available for an additional fee. Stop by FairPoint Communications, formerly known as Ellensburg Telephone, at 305 N. Ruby St., or call (509) 925-1425 to request

44

any of the following: - Basic telephone answering (level 1 voice mail), $5 per month. - Basic telephone messaging (level 2 voice mail). This adds the ability to send messages to other voice mail customers, an additional $5.50 per month. - Enhanced voice messaging (level 3 voice mail). This level has all the features of the first two levels and adds many other features such as group lists, pager notification, and guest mailboxes for $6.75 per month. You can have the features of “The Big Three” (Call Waiting, Caller ID and Voice-mail) for $5 per month. Dialing Instructions • On-campus calls - Dial 963-XXXX • Campus operator/campus directory service - Dial 963-1111 • Emergency - Dial 911 • Local calls -Dial 7 digits • Toll-free calling - Dial 1-800 (or 888) + the toll-free number • Operator assisted/credit card calls - Dial 0 + Area Code + 7-digit number • Service reports (local) - Dial 925-4124 EllTel service center (billing questions) - 962-9876 *Directory assistance, both local and long distance, is unavailable. Harassing Telephone Calls Harassing telephone calls should be reported to the University Police at (509) 925-8534. If the calls are persistent, keep a log of them.

Kamola, Sue Lombard and Wendell Hill ResidentsPhone Information Kamola, Sue Lombard, and Wendell Hill utilize the university’s phone switch instead of connecting directly to Fairpoint Communications. These instructions are unique to these three residence halls.

45

Residence Halls

Special Telephone Instructions The university does not sell telephone service. In order to make long distance calls on residence hall room phones, you may: • call collect • bill the call to a third number • use personal credit card • use a pre-paid phone card Collect calls cannot be received at campus telephone numbers.

For Questions, Reporting Trouble or Requesting Service Contact CWU Telecommunications – (509) 963-3425 Business hours are 8am-5pm, Monday through Friday Office ext. 3425 or (509) 963-3425 from local off campus Trouble Report ext. 2001 or (509) 963-2001 from local off campus or send email to [email protected] or visit http://www.cwu.edu/~its/telecom/. Calling Instructions • To call any university office, department or another room, dial only the last 4 digits of the telephone number. • To access a local phone number dial “66” for an outside line and then the 7 digit phone number. • To place a long distance call you will need a calling card, which may be obtained from the Wildcat Shop, or any other store that sells them. When using a calling card always dial “66” first to access an outside line, and then follow the card’s dialing procedures.

Residence Halls

Voice Mail • Available to residents at no additional charge. • Each room resident can request their own individual mailbox. The phone and voice mail systems support multiple mailboxes per room. • Contact the university Telecommunications department at 3425 or email a request to [email protected], include your names, email addresses and phone number. • Passwords and instructions will be emailed to each resident requesting a voice mailbox. Phone Features • 3-way calling – Press the switch hook or flash button, hear interrupted dial tone, dial number and press the switch hook or flash button again. All callers will be connected. • Forward to another number – To activate, lift handset, dial # 1, dial number where calls are to be forwarded, hang up. To deactivate, lift handset, dial # 1 and hang up. • Last Number redial – Lift handset, dial feature access code 589, and the last number is automatically dialed. • Stored Number Autodial – Program before use or during an active call. Before use, lift handset, dial 578, dial the numbers to be stored, and hang up. To use, lift handset, dial 579, and the number will be automatically dialed. During an active call, press switch hook or flash button, dial 578, and hang up. To use, lift handset, dial 579, and number will be automatically dialed. • Call Waiting - may be requested at no additional charge.

46

Wellington takes a break between classes in his residence hall, to check email and catch up with friends.

TV Channel Guide

The current channel lineup is displayed on the next page and is also available on the Web at: http://www.charter.com/Visitors/Channels.aspx. Type in your residence hall address and click enter.

47

Residence Halls

Each residence hall room is equipped with cabl e service. Cable service is provided by Charter Communications. Any cable-ready television can be connected directly to the cable outlet for immediate access. There is no charge for basic cable. Premium channels and Pay Per View can be added for a fee, determined by Charter Communications, and is the responsibility of the student resident.

0

TV Guide Interactive

44

TBS

2

ECTV

45

USA

3

KOMO - ABC

46

TNT

4

KNDO - NBC

47

CNN Headline News

5

KING - NBC

48

CNN

5

Jewelry Television by ACN

49

FOX News Channel

6

KIMA - CBS

50

Travel Channel

7

KIRO - CBS

51

CNBC

8

KAPP - ABC

52

Animal Planet

9

KCYU-LP - FOX

53

The Disney Channel

10

QVC

54

MSNBC

11

The Weather Channel

55

Fox Sports Net Northwest

12

TV Guide

56

Speed Channel

13

KYVE - PBS

57

Golf Channel

P.E.G. (Access)

58

Versus

Residence Halls

14 15

KCWU-TV

59

Cartoon Network

16

P.E.G. (Access)

60

TruTV Fit TV

17

TVW-Washington

61

19

Home Shopping Network

62

HGTV

21

CW 100 + -

63

Soap Net

23

CSPAN

64

A&E

25

Northwest Cable News

65

Bravo - West

26

The Learning Channel

66

MTV2

27

Nickelodeon-West

67

MTV

28

Oxygen

68

Food Network

29

Lifetime

69

E!

30

National Geographic

70

GSN (Game Show)

31

fx

71

Comedy Central BET

32

TV Land

72

33

ESPN

73

Galavision

34

ESPN2

74

SyFy

35

Disney XD

75

CMT

36

ABC Family

76

Spike TV

37

Hallmark Channel

77

VH-1

39

The Discovery Channel

78

Style

40

History

79

G4

41

AMC

83

Flix

43

Turner Classic Movies

48

Bits and Pieces Blue Emergency Phones on Campus There are 26 Blue Light phones around campus, mostly located in parking areas. They are programmed to automatically dial 911 and activate the blue light strobes when the emergency button is pushed. Emergency personnel will be dispatched automatically to the site.

Student Technology Fee As a student at CWU, you pay a technology fee each quarter as part of the tuition and fee structure approved and adopted by the Board of Trustees. The Student Technology Fee Committee has responsibility for the management and use of the funds generated by the technology fee. Each year, a budget is established and is used to provide technology services that directly impact students. Also each year, the committee develops a tentative budget based on anticipated costs and proposed projects. The budget and actual expenditures are communicated to you annually. How do you directly benefit from the fee? The graph below shows how your money was distributed during the 20092010 school year. Your money goes toward funding general use computer lab technology such as new computers and software updates, providing Internet/ email kiosks in several buildings around campus, and even the Virtual Lab Laptop checkout in the SURC and Library, allowing you to work outside the classroom.

Internet Service Internet Service 9%

9%

Lab Assistant

Lab assistant Wages wages 39%

39%

Community Community College Fees College Fees 20% 20%

Software

Software 3% 3% Equipment Equipment 8% 8%

Misc. Misc. 5% 5%

49

Lab Supplies Lab Supplies 10% 10%

Bits and Pieces

Grants Grants 6% 6%

Bits and Pieces

Glossary of CWU terms for students Access Point (AP): A physical area (hot spot) where you can pick up Wi-Fi signals. Using an access point on campus allows students to have access to the Internet while on campus. Credentials: The information used to log on to the CWU network and gain access to services (i.e. your Wildcat user name and password). Ethernet Cable: An ethernet cable is a cord used to connect your computer to a network. The end of the cable is similar to that of a telephone set, but has eight connectors/wires. This is sometimes referred to as a network cable or a CAT-5 cable. GroupWise Client: The CWU email program on every campus computer. GroupWise Web: The CWU webmail program that may be accessed from anywhere in the world via the Internet, through the Wildcat Connection. Hostreg: The network used for the one-time only registration of computer hardware addresses. A computer’s hardware address must be registered before it may access the CWU network. The hostreg network contains only the hostreg web page and does not allow Internet access. Identity Theft: Fraud that involves someone pretending to be someone else in order to steal money or get other benefits. NetStorage: The system on the Wildcat Connection that allows a student to access their network drive while not on a campus computer. Network Drive: The space on the CWU servers where students may store their documents and data. This may also be referred to as the N: (or G:) drive. All data stored on this drive will be deleted 90 days after graduation or after leaving the university. PIN Number: The number used to change or create a new password on the student account management page. (www.cwu.edu/mypassword) The Safari Student Center: The page in Safari where students may view their schedule, account balance, register for classes, view their transcripts, and much more. VPN (Virtual Private Network Client): A program needed to directly access certain CWU services from off campus or to use programs such as the GroupWise Client from off campus. Wildcat Connection: Intranet: The main page of the Wildcat Connection which contains important announcements, outage information, and links to several other services. Wildcat Connection: Safari: The pages inside the Wildcat connection where students may access account information and student services.

50

Index 3-way calling 44, 46 16mm projectors 35 35mm slide projectors 35

Equipment available for checkout 35 F Facebook 17 FairPoint Communications 31, 44, 45

A Access Point 50 Access Technology i, 12 Accessing files 8 Adware 14 AirPort 25, 26, 27 Anti-spyware Software 15 Anti-virus Software 15 Available Technology in Library 36 AVG 15 Bit Defender 15 McAfee 15 Norton 15 Aristotle 11

G G: drive 8 Glossary of terms 50 Government Publications & Maps 38 GroupWise email 3, 5, 7, 33 H Hackers 13 Harassing Telephone Calls 45 Help Desk i, 1, 2, 3, 5, 28 HOME@CWU_TREE 8 hostreg 21, 22, 23, 26, 27, 40, 50 Hot Links 32, 33 Housing 2, 6, 19, 31, 43 Htdocs 8 HTML 9, 10 hyperlink 10

B Blackboard i, ii, 2, 3, 5, 7 Blue Emergency Phones i, 49 Braille station 35 browser i, 4, 6, 8, 9, 10, 16, 22, 26, 27, 33, 40 C Call blocking 44 Call trace 44 Call transfer 44 Call waiting 43 camcorders 35, 36 Campus Repair/Maintenance 6 Center for Teaching and Learning (CTL) 34 Computer Labs i, 12, 32, 33 Computer Repair Service i, 12 conference phone 35 Connection Card 6, 29, 31, 36, 37, 38 Course Management System (see Blackboard) Courtesy Assistant Team (CAT) inside front cover CWU Alert! inside front cover cyber jail 19

I I: drive 3, 8, 9 I@HTDOCS 8 Internet 4, 6, 8, 11, 13, 14, 15, 17, 18, 19, 21, 28, 31, 33, 34, 35, 40, 41, 42, 43, 49, 50 IP address 40, 41 iPhone i, 27 iPod 28 iPad 28, 29 ISP 4, 19, 42 ITS Training 2 ITS Web office 2 iTunes 6, 20 J JAWS 12 K Kamola i, 31, 39, 45

E Educational Technology Center (ETC) i, ii, 12, 34

51

L LabStats i, 33 Laptop Checkout i, 29, 32, 49 Last call return 44 Learning Management System (LMS) (see Blackboard) Leopard i, 25 Library Instruction Services 37 Library Reference Desk 36 Local Area Connection 41

Index

D Database 2, 36, 37 data projectors 35 Dialing instructions 45 Digital and cassette recorders 35 Digital cameras 18, 35 Downloading a file 9 Dragon Naturally Speaking 12 DVD checkout 38 DVD players 35

Index M MAC address 42, 43 Mac OS 21, 25, 29 Mac OSX i, 25 Malware 13, 41 Media Circulation 29, 36, 38 Movies 6, 38, 48 Multimedia Group Mobiles 35 Multimedia Production Center 34 Multimedia Production Lab 34 Music downloading 19, 20 Music Library 38 MySpace 17

Student Handbook 43 Student ID 3, 41 Student Intranet 5, 32, 33 Student Network 3 Student Technology committee ii, 49 Student Technology Fee i, 49 Sue Lombard i, 39, 45 Summit Catalog 36, 37 T Training Console Center 35 tripods 35 trojan 13 TV Carts w/VCR 35 TV Channel Guide i, 48

N N: drive 8 NetStorage 6, 8, 9, 50 Network Drive 6, 8, 50 Network Interface Card 39 Notepad 9, 10 P P2P 19, 20 P2P Violator Quiz 19 password 1, 2, 3, 4, 6, 7, 13, 14, 16, 22, 23, 24, 26, 27, 28, 29, 36, 37, 40, 42, 46, 50 Per-call blocking 44 personal web page 9 Phishing 14, 16 Phone features 46 Phone Services 43 PIN 2, 3, 50 Plato 11 PlayStation2 40, 41, 42 Portal 4, 5, 6 Printers 12, 32, 35, 36 Production Center 34

Index

R redial 44, 46 Registration Quiz 19 repair service 12 ResNet i, ii, 2, 19, 39, 40, 41, 42, 43 RIAA 19 S Safari ii, 2, 3, 5, 7, 26, 27, 43, 50 Scanner 36 SecureW2 22, 23, 24 Snow Leopard i, 12, 25 Social Networking Facebook 17 MySpace 17 SOPHOS 6, 15 Spam 6 Spy Sweeper 15 Spyware 13, 15, 39, 41

U university housing 2 updates 15, 49 Uploading files 9 user name 1, 3, 4, 7, 11, 22, 23, 24, 26, 27, 29, 36, 37, 40, 50 V Virtual Lab 29, 49 virus 13, 15, 16, 18, 39, 40, 41 Voice Mail 45, 46 VPN 6, 50 W web page i, 6, 8, 9, 10, 11, 14, 50 Wendell Hill i, 31, 39, 45 Wildcat Connection i, 2, 4, 5, 6, 7, 8, 15, 50 Wildcat Shop i, 12, 31, 46 Windows Vista/7 i, 21, 22 Windows XP i, 21, 24 wireless i, 2, 3, 21, 22, 23, 24, 25, 26, 27, 28, 30, 31, 35, 40 Wireless Coverage Map 30 worm 13 WYNN literacy software 12 X Xbox 40, 42, 43 Xbox 360 42 Z Zeus 8 ZoomText 12

52

Property Safety Serial numbers or identifying markings are vitally important for the recovery of stolen property. Stolen items can be recovered through pawn shops, police arrests, or by inquiry through the National Crime Information Computer. This only works if you have the make, model, and serial numbers of your property recorded. Take the time to write down or otherwise record this information and keep them in a place separate from your property. Marking your property with some type of unique marking, such as a driver’s license number, will assure that your property will be quickly identified as belonging to you. The University Police Department has an engraver available for check out to assist you with this.

Take a moment record this information from your electronic equipment. Tear out this page and put it in a safe place. It could make the difference in getting your property back, if stolen.

Make Desktop Computer Laptop Cell Phone TV Game Console Printer Monitor Other

Model

Serial Number

This page intentionally left blank.

t ech n ology Student Guide 2010 - 2011 Contributions Assistant Vice President for Information Technology: Carmen Rahm Help Desk Manager: Colleen Halvorson Help Desk Specialist: Kenneth Young Educational Technology Center Director: Marwin Britto ITS Trainers: Kristi Gladen and Dale Lonowski Lab Manager: Sandy Sperline ResNet Manager: Steve Breyfogle Telecom Manager: Nancy Jackson Application Services Director: Gene Rau Networks and Operations Director: Terilee Germain Computer Support Services Manager: Chris Pratz Webmaster: Jesse Days Wildcat Shop Manager: Steve Wenger The Center for Disability Services Library Staff Administrative Assistant: Marla Stephens

This manual is adapted from and used with the permission of Indiana State University. This guide is printed on 30% recycled paper.

Because our technology is constantly changing, for more information about Information Technology at Central Washington University, please visit: http://www.cwu.edu/~web/resource.html

Information Technology Services (509) 963-2333 www.cwu.edu/~its/ Central Washington University is an AA/EEO/Title IX Institution. TDD (509) 963-2143

TM