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RESUME/COVER LETTER WRITING PACKET Brought to you by your Career Services Office Get to know your Career Advisor or for additional details on how to build an effective resume, please contact the Career Services Office.

Revised: 12.29.11

RESUME WRITING – QUICK TIPS

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A resume should be viewed as a professional document used to market You to employers.

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Showcase your skills, experience and knowledge that are relevant to the position you are currently pursuing.

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Your resume should be well written and have a professional and polished appearance.

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Remember that the purpose of the resume is to land the interview.

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Make sure your resume is free of spelling errors. Don’t rely solely on Spell Check. Print your resume and have someone else proofread it. Spell check doesn’t catch errors like using “you’re” instead of “your” or “there” instead of “their”.

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Use the key words that you find in the job description when writing your resume to increase your odds of appearing in a recruiter’s search in an Applicant Tracking System.

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Do not include your list of References as one of the pages of your resume. These are two completely separate documents.

RESUME WRITING – QUICK TIPS IF YOU HAVE NO WORK EXPERIENCE TO INCLUDE ON YOUR RESUME CONSIDER INCLUDING SOME OF THE FOLLOWING INFORMATION.

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A skills summary section to highlight your technical skills and functional skills.

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Course emphasis section to show employers the subjects you are currently studying in school that are related to your degree program.

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Include descriptions of school projects or independent projects that are related to your degree program.

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Include volunteer work/community involvement and list this just like you would list work experience (Company name, title, work performed).

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Show your school and/or industry involvement by listing organizations, clubs, and associations you are involved with.

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Add an Honors section where you can list a membership with the national honor society or other organizations honoring your academic achievements.

*see Resume Samples section for a sample resume with no work experience.

DESCRIPTIVE WORDS Able to benefit by constructive criticism Able to learn and teach others Adaptable Ambitious Articulate Assertive Career-Oriented Civic-minded Conscientious Cooperative Courteous Creative Decisive Dynamic Endowed with excellent memory Energetic Enterprising Enthusiastic Even-tempered Excellent communication skills Expert in the field Flexible Get along well with people Happy disposition Imaginative Innovative Intuitive Leadership ability Welcome challenge Logical Loyal Make good appearance

Methodical Modest Not a clock watcher Not a job hopper Optimistic Pace Setter Perceptive Persevering Punctual Reliable Resourceful Seasoned Professional Self-motivated Self-reliant Self-starter Stickler for perfection Super achiever Tactful Troubleshooter Versatile Well-organized ACTIVE WORDS Achieved Accomplished Accountable for Activated Administered Advanced to position of Analyzed Assembled Assisted Beat the competition Broadened Commended for Completed Conducted

Consolidated Constructed Contributed Controlled Coordinated Created Designed Determined Developed Devised Directed Established Evaluated Expanded Expedited Explored Hands-on experience Headed Implemented Improved Increased Initiated Instituted Interfaced with Introduced Invented Investigated Involved with Launched Lowered Costs Maintained Managed Maximized Modernized Monitored Negotiated Organized Originated Participated in Perfected Performed Pioneered

Planned Prepared Produced Promoted Published Recruited Reduced Reorganized Researched Responsible for Revised Revitalized Set-up Simplified Spearheaded Solved Stabilized Standardized Stimulated Strengthened Succeeded in Supervised Surveyed Systematized Targeted Updated Upgraded ACTION WORDS Acted Activated Adapted Adjusted Administered Addressed Adopted Advertised Advised Aligned Analyzed Anticipated Applied Appraised

Arbitrated Arranged Ascertained Assembled Assessed Assisted Attained Audited Arranged Budgeted Built Calculated Calibrated Catalogued Chaired Changed Charted Classified Coached Calibrated Collected Communicated Compiled Completed Composed Computed Conceptualized Conciliated Conducted Confronted Consolidated Constructed Conserved Consulted Contracted Controlled Coordinated Corresponded Counseled Created Deferred Defined Delegated

Delivered Demonstrated Designed Detailed Detected Determined Developed Devised Diagnosed Directed Discovered Dispensed Displayed Disproved Dissected Distributed Diverted Drafted Dramatized Drew Drove Edited Educated Effected Electrified Eliminated Enforced Enlarged Entertained Established Estimated Evaluated Examined Exhibited Expanded Expedited Explained Expressed Extracted Fabricated Facilitated Familiarized Filed

Filtered Figured Fixed Formulated Forwarded Founded Gathered Generated Governed Guided Headed Helped Hired Identified Illustrated Implemented Improved Improvised Increased Indexed Influenced Informed Initiated Innovated Inspected Inspired Installed Instituted Instructed Instrumented Integrated Interpreted Interviewed Introduced Invented Inventoried Investigated Judged Lead Lectured Located Maintained Managed

Mapped Marketed Measured Mediated Mentored Modeled Modified Monitored Motivated Navigated Negotiated Observed Obtained Operated Ordered Organized Originated Oversaw Painted Participated Perfected Performed Persuaded Photographed Piloted Pioneered Planned Played Predicted Prepared Prescribed Preserved Presided Printed Processed Produced Programmed Projected Promoted Proposed Protected Provided Publicized

Purchased Quoted Raised Reasoned Recommended Reconciled Recorded Recruited Reduced Referred Rehabilitated Rendered Reorganized Repaired Replaced Reported Represented Researched Resolved Responded Restored Retrieved Reviewed Revised Rewrote Saved Scheduled Selected Served Shaped Simplified Sketched Sold Solved Sorted Sparked Specified Spoke Stimulated Straightened Streamlined Strengthened Studied

Suggested Summarized Supervised Supplied Surveyed Synthesized Systematized Tabulated Talked Taught Tended Tested Timed Trained Transcribed Transferred Translated Transmitted Treated Tutored Unified Upgraded Updated Vitalized Wrote

SUBJECT/CATEGORY HEADINGS Here’s a list of alternate headings you can use to help you describe your resume categories. This list isn’t exhaustive . . . it’s just a beginning.

OBJECTIVE - Employment Objective - Job Objective - Professional Objective - Interest - Purpose QUALIFICATIONS - Summary - Professional Summary - Profile - Capabilities - Related Qualifications WORK EXPERIENCE - Employment - Experience Highlights - Professional Background - Internship - Professional Summary - Career-related Experience - Additional Experience - Part-Time Experience - Seasonal Experience - Writing Experience - Research Experience - Additional Experience EDUCATION - Academic Background - Academic Training - Educational History - Educational Preparation - Educational Experience

COURSEWORK - Course Emphasis - Relevant Coursework - Curriculum Highlights ACTIVITIES - Political Activities - Community Activities - Projects - Community Involvement - Professional Activities - Civic Involvement - Community Service - Athletics SPECIAL SKILLS - Certifications - Endorsements - Language Competencies - Training - Areas of Knowledge - Areas of Expertise - Technology Skills - Professional Skills - Technical Competencies - Computer Competencies - Computer Experience PROFESSIONAL MEMBERSHIPS - Professional Affiliations - Societies - Affiliations - Associations

HONORS AND AWARDS - Awards - Distinctions - Special Honors - Citations - Scholarships - College Awards - Community Honors MILITARY HISTORY - Armed Forces - Military Experience - Military Service

INTERESTS - Additional Data - Other Notes - Other Fact

REFERENCES - Recommendations - Endorsements

TECHNICAL SKILLS SECTION Examples – (Sample Layouts)

EXAMPLE 1 Technical Skills Web Development HTML PERL ColdFusion JavaScript

Programming C and C++ Visual Basic Java COBOL

Database SQL Access IMS PowerBuilder

Skills also include experience with Microsoft Office products, Microsoft and Novell networking, Microsoft Operating Systems, UNIX, MVS, System Analysis and SDLC knowledge.

EXAMPLE 2 Technical Skills Skilled with: Electronic Fundamentals Digital logic Assembly language Control wiring Digital communications Transistor operations

Experience with: Schematics Test equipment Circuit analysis Troubleshooting Soldering

Operation of: Multimeter 8051 microcontroller PLC AC/DC power supplies Function generator Oscilloscope

Software: Windows XP Microsoft Word Microsoft Excel Microsoft Power Point EWB

EXAMPLE 3 Technical Skills Hardware: Minicomputers, PC’s, programmable logic controllers(PLC), network support devices, CPU’s, tape and disk drives, broadband LANs, printers, work stations, and telecommunication devices Software: Windows 98/95/3.1, DOS, Microsoft Office, Assembly Language Skill Sets: use of oscilloscopes, power supplies, Multimeter, function generators, and other test equipment, Also experiences in hardware acquisition, customer and vendor relations, cost containment, customer needs analysis, field service, quality control

EXAMPLE 4 SKILL INVENTORY Operating Systems: DOS, Win 3.1, MS NT4.0, UNIX, MS Win 95/98/2000 Programming Languages: COBOL, VB, C/C++, CICS, PowerBuilder, HTML Databases: Access, SQLbase, MS SQL Server 7.0, DB2 Other Applications: Crystal Reports, Visual Manufacturing (ERP) by Lilly Software, MS Office 97/2000, Loftware LPS 2000, Centura Report Writer, IIS, FrontPage 2000, Jetforms Hardware: Configuring, installing and maintaining servers, printers, workstations, hubs, switches, fiber optics, 10/100 base-T cabling, PBX telephones, laptops, and UPS units.

EXAMPLE 5 TECHNICAL SKILLS Languages: Mainframes: Systems: Databases: Web Design: Networking: Office Applications: CRM Tools:

MicroFocus COBOL, C/C++, Java, SQL, RPG-II JCL, CICS, COBOL System Analysis/Design, Security, Control Oracle Designer 2000, Visual Basic 6, Access 2000 ColdFusion, HTML, JavaScript Novell Netware, Microsoft NT MS Office 97/2000/XT, MS Project 2000 ACT 3.0/Mac6

EXAMPLE 6 RELEVANT TECHNICAL SKILLS Experienced with environments in PC, Mac, Apple II, mainframes, networks

Database development and management Research and statistical analysis (Lexus/Nexus, SAS, SPSS, Systat) Visual Basic programming Microsoft Windows & Office Word processing (Word, WordPerfect) HRIS systems PC hardware and operating systems maintenance and troubleshooting Currently learning: intermediate programming in C/C++, networking essentials Coursework scheduled: programming, client/server systems, security, web development

RESUME SAMPLES BUSINESS

Business Graduate Street Address Phoenix, AZ

Email Address Phone Number

EDUCATION DeVry University, Phoenix, AZ Bachelor of Business Administration Concentration: Small Business Management and Entrepreneurship International College of Broadcasting Associate of Sciences Recording and Video Engineering TECHNICAL SKILLS Software skills: Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Access Lotus Notes GERS Retail System

Graduation: February 2006

Graduation: March 2000

Experience with: Customer Service General Accounting Data Entry Marketing Taxwise QuickBooks

Transferable Multi-Tasking People Person Communication Organization Research

PROFESSIONAL EXPERIENCE Sofa Express, Columbus, Ohio November 2005 - Present Order Processor • Data Entry/Analysis through various office software systems • Track inventory from factory to warehouse • Maintain contact with factory concerning customer orders; customer conflict resolution Sofa Express, Columbus, Ohio (Morse Rd. Location) August 2005 - November 2005 Office Assistant • Responsible for reconciling cash drawer and preparing bank deposits • Assisted sales staff by providing product availability information • Placed orders with factory through GERS retail system and provided customer service Clear Channel Radio, Columbus, Ohio April 2002 - October 2003 Receptionist • Routed incoming calls via a ten-line switchboard • Assisted accounting staff with preparation and mailing of invoices • Managed front office by directing clients while supporting five additional departments

PROFESSIONAL INTERNSHIP Gotee Records, Franklin, TN

September 2004 - December 2004

Accounting Entry Level 17 Hall Pl. ▪ Columbus, Ohio 43200 ▪ (614) 555-5555 ▪ [email protected]

EDUCATION DeVry University Bachelor of Business Administration

Graduated: June 2008 Concentration: Accounting

SKILLS SET Accounting Knowledge: Financial Statements, General Ledgers, Budgets, Income Tax, Depreciation, Amortization, Debits, Credits, Accounts Payable, Accounts Receivables Accounting Software: Peachtree Business Skills: Customer Service, and Inventory Proficient With: Excel, Access, Word, Project Professional Skills: Detail Oriented, Dependable, Troubleshooting, Efficient, and Productive ACADEMIC PROJECTS Creating companies within Peachtree, maintaining the companies for the entire semester by making all appropriate entries. Researching GAAP regulations, and preparing a paper about the findings of the research. Researching financial statements for actual companies, and interpreting the financial statements into a paper. EMPLOYMENT Personal Assistant, AWC Month 2007-present • Assisting clients that are mentally retarded and/or developmentally disabled with their daily task • Keeping track of petty cash, and balancing general ledger • Support and assist the individuals in developing skills that will further their independence • Increase their community involvement, and improve their quality of life • Administer and document medications according to agency policies • Adhere to all agency policies and procedures in regards to handling individual and miscellaneous house funds Program Director, Boys and Girls Club Month 2004- Month 2007 • Created and ran programs, and activities • Supervised approximately 40 children between the ages of 6-11 during their homework time • Daily interaction with parents • Handled behavioral issues Tutor, Columbus State Community College • Tutored elementary students • Assisted with homework • Supervised during field trips • Supervised during various activities

Month 2003- Month 2004

FIRST AND LAST NAME 100 Main Street, Glendale, Arizona 85300 • (623) 111-1111 • Email: [email protected]

EDUCATION Pursuing Bachelor of Science in Technical Management with emphasis in Networking DeVry University, Phoenix, Arizona Associate of Applied Science in Electronics and Computer Technology Cisco Networking Academy for CCNA DeVry University, Phoenix, Arizona Deans List, GPA 3.50

October 2008

October 2007 November 2007

TECHNICAL SKILLS Macintosh/OSX - Windows 2000/2003/XP, Adobe Creative Suite, Apogee, Microsoft Office Suite, HTML, RouterSim, Flowcode, Multisim, Cisco routers and switches.

SCHOOL PROJECTS DeVry University, Networking 202 Created and compiled network plan and schematic for new business. Plan included equipment, cabling, locations, wiring, security, IP addressing, cost and timeline. DeVry University, Electronics 108 -Designed, programmed and implemented electronic alarm clock using Flowcode. -Created digital counter using Multisim, downloaded to circuit board for testing and final grade. WORK EXPERIENCE A Company, Phoenix, Arizona January 2007 to current IT / Computer Maintenance and Training -Workload includes installing software, updating computers and maintaining networks. -Responsible for daily PC maintenance, troubleshooting email and connectivity problems, keeping up to date virus/spyware protection and dealing with desktop support issues. -Advised company on purchasing of new equipment such as PC’s, printers, software and servers. -Provided computer training and support to all employees within company. -Excellent communication, troubleshooting, and documentation skills. A Company, Phoenix, Arizona February 2003 to current Graphic Designer, Electronic Prepress -Layout, design and print projects for the real estate industry including magazines, newsletters, books, logos, promotional products, marketing packages and products for online store merchandising. -Part of a team of designers that fabricated new online stores for company through an interface called Printable Technologies. -Operated equipment such as digital color printers, poly-plate machinery and CTP devices. A Company, Glendale, Arizona September 1990 to February 2003 Graphic Designer, Electronic Prepress -Conceptualized designs for offset print and screen-print industry. -Typesetting, logo design and service bureau output. -Maintained and upgraded equipment including computers, processors, imagesetters. A Company, Phoenix, Arizona Co-owner, Manager -Hiring, managing and training of staff and setting up daily work schedules. -Daily and monthly bookkeeping. -Overseeing 10-20 employees.

May 1983 to September 1990

First and Last Name 100 Main Street  Henderson, NV 89000  (702) 111-1111  [email protected]

Targeting Entry-Level Technical Support Position   

DeVry University graduate with a strong electronics and computer technology education matched with experience. Experience adapting well to customer service and troubleshooting environments. Quickly learned and mastered new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, software, tools and testing methodologies.

EDUCATION DeVry University, Henderson, NV Bachelor of Science in Technical Management GPA 3.7/4.0

Expected Graduation October 2011

DeVry University, Henderson, NV Associate of Science in Electronics Computer Technology GPA 3.45/4.0

February 2010

TECHNICAL SKILLS Skilled With: Electronic fundamentals Digital logic Assembly language

Experience With: Schematics Test equipment Circuit Analysis

Operation of: Multi-meter 8051 microcontroller PLC

Software: Windows XP Microsoft Word Microsoft Excel

Control wiring Digit communications Transistor operations

Troubleshooting Soldering

AC/DC power supplies Function generator Oscilloscope

Microsoft Power Point EWB

Technical Support Agent, Tier 2 June 2010 – August 2011 Another Company, Las Vegas, NV  Handled installs, uninstalls, driver configuration, registry configuration, and customer service to all UPS customers and account representative via phone, email, remote support  Trained and mentored new technical support representatives to provide a smooth onboarding process  Promoted from Tier 1 Technical Support Representative to Tier 2 within first 4 months of employment Contracted Technical Support (WDS Global) Another Company – Boise, ID  

Tier 3 Technical Support offered knowledge and comprehension of products and technical support to Verizon Wireless customers. Tier 3 generally handled all smart phones including Blackberry, Palm and Windows devices. Provided access to extremely sensitive information and given authority to provide replacements, discounts and refunds.

Security Officer Another Company – Las Vegas, NV  

May 2008 – April 2009

Provided first-response security for Barnes & Noble Booksellers, located in Las Vegas, NV. Handled apprehensions of shoplifters, notifications to police and CCTV.

Contracted Technical Support (Spherion) Another Company – Las Vegas NV   

June 2009 – July 2009

October 2007 – January 2008

Provided Kraft Food employees with Tier 1 Technical Support and routed tickets appropriately. Provided Username/Password resets, Mainframe troubleshooting and Hot ID tickets. Handled sensitive information such as passwords, addresses, shipping information and payroll.

First and Last Name 100 Main Street, Las Vegas, NV 89000 (702) 111-1111 [email protected] SYSTEMS PROGRAMMING ANALYST Skilled with: Electronic Fundamentals Assembly language Digital communications Transistor operations Wireless Communications Troubleshooting

Experienced with: Schematics Circuit analysis Soldering PC Repair LAN/WAN

Operation of: Multimeter PLC Function generator Oscilloscope Routers/Switches Spectrum Analyzer Operational amplifiers

Software & Hardware: Micros 3700, 9700 E7 Installation Automation Microsoft SQL Control Systems Cisco IOS Simphony

CAREER HIGHLIGHTS  

Managed the implementation of the Simphony rollout for Caesar’s Entertainment for 4 hotel & casinos in Las Vegas and 3 hotel and casinos in Atlantic City within 6 months Upgraded the Micros POS system for some of the largest casinos in the Las Vegas area including, Wynn, Encore, Venetian, M Resorts, Golden Nugget and Tao Group

A Company, Las Vegas, NV April 2007 – Present Implementation Specialist  Analyzed centrally developed Customer Specific database, reports, documentation, and related applications  Consulted with Customers to determine and review hardware, software, or system functional specifications  Created custom script using ISL and C base language  Experienced in Unix and windows; variety of application servers; SQL and relational database management  Experienced with testing XML, HTML, Ajax, Flash and other rich web 2.0 technologies Field Service Technician April 2007 – Oct 2008  Adequate knowledge in Micros 9700HMS, Micros 3700RES programs  Set up VLAN/Firewall and configure networks  Ran CAT5 communication lines and set-up CAT5 network  Set up, repaired, installed and re-programmed equipments and or software  Tested electrical control units, wiring and motors. Replace electrical parts  Examined mechanical assemblies such as printing mechanisms, counters and keyboards, for worn or damaged parts and replaced defective parts  Provided phone support to customers and technicians Another Company, Las Vegas, NV July 2005 - Feb 2007 PC Technician  Managed the office network by implementing multiple computers to communicate with one server  Documented and diagramed invoice sales and emails using Word and Visio  Provided general networking and computer troubleshooting within the company computers EDUCATION DeVry University, Henderson, NV Bachelor of Science in Technical Management Concentration in Network Communication Management DeVry University, Henderson, NV Electronic and Computer Technology Graduated with Honors

June 2011

June 2008

First and Last Name Las Vegas, NV 89000  (801) 111-1111  [email protected]

Profile Motivated, personable business professional with an associate business management degree and a successful track record of outstanding customer service. Talent for quickly mastering technology – recently working as an IT Administrator. Responsible for management and support of IT systems at the corporate location. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Goal oriented, results driven, technically savvy with excellent interpersonal and written communication skills. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend industry differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary    

Project Management Report Preparation Written Correspondence General Office Skills

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Computer Savvy Customer Service Inventory Self-Starter

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Procurement Ambitious Professional Presentations IT Administrator

Professional Experience COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY Author professional correspondence to customers and vendors.  Determined user/business/functional requirements  Communicate technical concepts to users using layman’s terms to facilitate understanding.  Creates documentation for end-user training  Rapidly learn and master varied computer programs; most recent experience is in IT Administration. Responsible for effective use of different types of hardware and software materials, to include Mac computers, some i-series knowledge, spreadsheets, databases, etc. 

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING Provide impeccable customer service.  Works well with team members on site or remotely to solve problems  Oversaw annual replacement program of 25% of inventory; identified replacement needs and certified operational efficiency.  Responsible for coordinating, planning, developing, and implementing changes for all computers, both hardware and software.  Provides extensive research to gather requirements for upcoming projects 

First and Last Name Résumé, Page Two

[email protected]

Professional Experience, continued DETAIL MASTERY & ORGANIZATION Manage all aspects of day-to-day operations over the course of employment history  Performed documentation for several applications  Performed audits of IT records relating to SOX.  Analyzed troubleshot, and resolved system hardware, software and network issues; configured and monitored operating system software; performed system backups and recovery.

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Employment History A COMPANY – Las Vegas, NV IT Specialist, 2009 to Present A COMPANY – Salt Lake City, UT Systems Administrator, 2007 to 2009 MILITARY EXPERIENCE – Yokota AirBase, Japan IT Specialist, 2006-2007 A COMPANY – San Francisco, Ca Sales Support, 2005 MILITARY EXPERIENCE – Yokota AirBase, Japan Asst. Banquet Manager/Management Asst., 2003-2004

Education DEVRY – Henderson, NV Bachelor’s Degree in Technical Management, Expected Completion June 2011 MAC CERTIFICATION FOR USER SUPPORT 10.6 - Las Vegas, NV August 2010 A UNIVERSITY – Layton, UT Associate’s Degree in Business Management, August 2009 GPA: above 3.0 MILITARY SCHOOL– Air Force Base, Online Certificate in Technology Readiness Assessment, 2006 Certificate in Fundamentals of Systems Acquisition Management, 2006 MILITARY SCHOOL – Yokota Japan Certificate in Air Force Management Skills, 2004

Computer Skills   

Microsoft Office Suite Windows Mac

  

Mobile Devices ( i.e. Blackberry) Active Directory/Admin Tools Track IT

RESUME SAMPLES NETWORKING

firstandlastname 1111 N. Thunderbird Road, Phoenix, Arizona 85000 • 480-999-0000 • [email protected]

Objective “I will never become an expert, for there is always more to learn”  To take charge and secure desired position while meeting goals, and become a strong integral part of  the company I work for. To always look ahead. 

Technical Skills NETWORKING  ‐Web server deployment using  Apache, ProFTPd, MySQL,   PHP and OpenSSL  ‐Cisco IOS at CCNA‐level  ‐VoIP using Asterisk  ‐PXE Network Booting  ‐Desktop Image Deployment  ‐NMS/SNMP (Cacti,  SolarWinds Orion) 

SECURITY  ‐Standard UNIX/Windows  filesystem security  ‐Firewall deployment in UNIXlike  systems using iptables  ‐Apache  ‐Familiar with UNIX and  Windows system logging  ‐ Microsoft Forefront TMG 

OPERATING SYSTEMS ‐GNU/Linux with specialty in  Gentoo and Debian  (familiar with Ubuntu,  Fedora, SuSE, Arch)  ‐Windows Server 2008 R2  (Active Directory, Hyper‐V)  ‐Windows (XP, Vista, 7)  ‐Mac OS X (10.4‐10.6) 

 

Education DEVRY UNIVERSITY ‐ PHOENIX, AZ         Bachelor of Science in Network and Communications Management  President’s List and Cumulative GPA of 3.8  Alpha Chi Honor Society 

 

February 2011 

Coursework ‐ Cisco Academy for CCNA  ‐ Network Operating Systems         including UNIX and Windows   

‐ Voice/VoIP Administration ‐ Wireless Technologies  ‐ Brief scripting and database   

‐ Network Security Principles ‐ Enterprise Network Design  ‐ Project Management

Projects CAN Project ‐ In a group of two, responded to an RFP for a campus area network to provide infrastructure to  existing computers using Cisco equipment.  Analyzed customer business goals, constraints, desired networking  services, and needed security. Topology diagrams and cost projection for both equipment and installation finalized  the proposal.  Enterprise Design Project ‐ Responded to a fictitious RFP by Six Flags Corporation. Provided a proposal for  deployment of networking infrastructure to a new theme park in Dubai.  Included a customer introduction, goal  overview, infrasturctur5e analysis, and project plan. Group of 3.  Senior Project ‐ Won ‘Best Overall Project’ at DeVry Senior Project Fair.  Community Outreach. Identified a client in need of network redeployment. Replaced existing non‐supported  solutions with commercially‐supported equipment: Firewall/content filtering and VoIP systems. Re‐terminated  wall jacks, deployed 802.11n wireless, conditioned PCs. Provided extensive documentation. 

Independent Experience GNU/Linux Began interest in 2005, my Freshman year of high school, with Mandrake Linux 10.  Self‐taught in every aspect  using documentation and a search engine. 

Home Server  Maintained an FTP and HTTP server since 2004. Currently operate a home server, powered by Gentoo Linux.  Services installed include: HTTP, FTP, PHP, SSL, SQL, NFS, NTP, SMB, SSH, printing. Server functions as  router/firewall, using iptables, upnpd, SNORT, and ntop. 

Work Experience VISIONARY COMMUNICATIONS – Phoenix, AZ        June 2007‐May 2008  Technical Support  ‐ Phone‐based technical support  ‐ Answered phone calls from customer base to troubleshoot connectivity issues.  ‐ Provided support for ADSL, SDSL, dialup, and line‐of‐sight wireless.  ‐ Documented every call into a ticket in a database.    BLACK HILLS CORPORATION – Phoenix, AZ          October 2006‐June 2007  PC/LAN Intern  ‐ Worked directly with supervisor to support computers at 3 power plants.  ‐ Shared a ticket queue and documented actions.  ‐ Deployed new Windows XP systems and managed an inventory. 

Conferences and Activities DEF CON 17  DeLUG ‐ DeVry Linux User Group  DeVry TCOM Club  Microsoft ImagineCup 2011 ‐ IT Challenge 

First and Last Name

0000 W. Dunlap Ave. • Phoenix, AZ 85000 • (602) 000‐3333 • [email protected] SUMMARY OF QUALIFICATIONS ‐ Flexibility to act positively in both team oriented and self‐supervised environments ‐ Strong troubleshooting and support skills for various hardware and applications systems ‐ Capable proficiency in creation and revision of network documentation ‐ Familiarity in configuring Cisco routers and switches ‐ Experience with network design and implementation with a focus on business goals ‐ Experience in small to medium scale enterprise network management and support ‐ Proficient in multiple operating platforms (server, desktop, mobile) ‐ Exposure and strong interest in Linux/open source environments ‐ Healthy interest in existing and emerging wired and wireless media and technologies EDUCATION Bachelor of Science in Network and Communications Management, June 2011 DeVry University, Phoenix, AZ GPA: ~3.60 TECHNICAL KNOWLEDGE Network Troubleshooting Voice/VoIP Administration Converged Networks Routing & Switching Wireless Technologies & Services Scripting Network Documentation Enterprise Network Management Unix/Linux Network Concepts & Planning WAN Services & Technologies Windows Server/A.D. EMPLOYMENT EXPERIENCE Service Technician/IT Technician May 2008 – Present American Southwest Medical Supply, Phoenix, AZ Head of service department: clean, test and troubleshoot continuous passive motion rehabilitation medical equipment. Maintain equipment documentation and equipment and parts supply stock. Provide desktop and network support when appropriate. Overhauled data network replaced network equipment, desktop terminals and added Samba server.

Phone Banker June 2006 – May 2008 Wells Fargo Bank, Phoenix, AZ Provided first‐level customer support for large customer base. Mediated between company’s internal policies and procedures and the customer. Ensured customer comprehension and account efficiency at the most basic of levels. Junior Network Administrator April 2004 – June 2006 Rummel Eye Care, Prescott Valley, AZ Co‐designed and maintained medium‐scale data network. Established electronic medical records system along with multiple databases and file servers. Developed topology and configuration documentation. Implemented and integrated network communications with satellite offices.

   

First and Last Name 0000 W. Dunlap Ave. | Phoenix, AZ 85000 Home (602) 555-0000 | Cell (602) 555-0000 | [email protected] http://www.linkedin.com/pub/gene-palhegyi/39/39b/581 SUMMARY OF QUALIFICATIONS  Comprehensive organizational skills, including the ability to multi-task, prioritize and work under pressure.  Strong ability to grow business and manage change with leadership with both internal and external client relationships in face-to-face and phone support environments.  Received recognition from peers for providing teamwork and assistance when difficult tasks became too much for one person to handle.  Able to use an in-depth understanding of the industry to provide solutions that directly meet client business needs and add value to customer’s business.  Proficient computer skills- Word, Excel, XP, Outlook, PowerPoint, Internet applications. EDUCATION DeVry University Associate of Applied Science in Network Systems Administration

Phoenix, AZ October 2011

TECHNICAL EXPERIENCE  Operating Systems: Windows 95/98/2000/XP, Win 7, Windows Server 20032008, Linux, UNIX, DOS  Software: MS Office 2000, 2003, 2007 and 2010, Visio and WordPerfect  Languages: Java, Visual Basic, HTML, C++  Hardware: Cisco Catalyst 2900 switches, Cisco 2511 and 3600 series routers  Networking Protocols: TCP/IP, DNS, DHCP and RIP  System Administration: Ethernet, Wireless Networking, PC Troubleshooting, Cabling, Memory Upgrades, Routers, Switches, VoIP, networked printers, Firewalls, Hardware Troubleshooting and IC chip replacement.  Server and Workstation, Active Directory, DNS and Group Policy with experience installing PC hardware and software PROFESSIONAL PROJECTS  Managed LAN and WAN environment with Cisco routers and switches  Installed Windows Server 2003, implemented Active Directory, User and Share  Permissions and Group Policy on the server  Installed and operated Linux Red Hat operating system

Student Name  

[email protected] 1 

602-555-0000

   

Professional Experience Cybernetics 4/2000 - Present Assistant Technician Phoenix, AZ  Troubleshooting PC and network problems, installing OS and other software.  Run Ethernet cabling, perform wireless set up, install networked printers and secure networks and wireless. CT Power 7/1997 – 4/2000 Technician Phoenix, AZ  Diagnosed and repaired transport refrigeration on truck and trailer units.  Performed required maintenance, rebuilt compressors and engines.  Consistently available for weekend call out, gathering authorization, totaling bills,  Collecting payments through PO#, Comchek, running credit cards or any other forms of payments. SEA Industries 11/1995 – 7/1997 Computer-Hardware Technician Phoenix, AZ  PC board upgrades, through-hole and surface-mount soldering, board bypass, board stuffing.  Quality Assurance included performing testing to ensure quality control of all products.

Student Name  

[email protected] 2 

602-555-0000

First and Last Name 0000 N. Dunlap Avenue | Phoenix, Arizona 85000 | Cell: 602-555-0000 | [email protected]

TECHNICAL SKILLS AND KNOWLEDGE Cisco Command Line Interface Windows Scripting Host Microsoft Office Suite 2007/2010 OpNet Hyper-V SCOM Cisco Network Fundamentals Cisco Accessing the WAN

Cisco Routing, Switching, WAN Wireshark Asterisk VOIP Software Sharebuilder Forefront Security Lync Microsoft Network Operating Systems UNIX Network Operating Systems

Linux/UNIX Fedora 11 Windows Server 2003/2008 Visio SQL Server 2008 R2 SCCM Windows 7 VoIP Converged Networks

PROJECTS Microsoft Imagine Cup 2011, Team Lead/Semi-finalist Technology Tasks Performed SCCM Pushed Windows 7 OS to the clients Windows Server 2008 Virtualized Windows Server 2008 using Hyper-V Hyper-V Loaded Hyper-V on the sever and virtualized Windows Server 2008 Active Directory Created the Domain, Tree, and Forest for the project with 2 physical servers and 2 geographically separated sites (New York and Singapore) serving 5000 students including domain replication. This was a One-Way Trust. DeVry Lab for Scripting Technology Tasks Performed Windows Scripting Host Created scripts to add entries to SQL using WSH Linux/UNIX Created shell scripts in Linux to create an easily updatable telephone directory

EDUCATION Bachelor of Science in Network and Communications Management, Target Graduation June 2012 DeVry University, Phoenix, AZ Associate of Applied Science in Network Systems Administration, October 2011 DeVry University, Phoenix, AZ Current GPA: 3.35 Dean’s List

EXPERIENCE EXPORT SPECIALIST III – CEVA LOGISTICS, TEMPE, ARIZONA 11/2008 – Present  Perform desktop PC maintenance.  Troubleshooting desktop issues and network configurations as requested.  Facilitates global air freight shipments with precision and profitability. 05/2004 – 02/2008 DIRECTOR-FREIGHT FORWARDING & LOGISTICS, REHAL INTERNATIONAL-KUWAIT  Statistically analyzed current operations to delineate sales performance, customer sales distribution, and revenue international and domestic moves to strategically position the product in a new market segment  Identified and selected freight forwarding software solutions to automate manual processes increasing productivity by over 32%  Effectively restructured the trucking division of over 260 pieces of equipment, 1,500 personnel, and product

MILITARY HISTORY Air Traffic Controller – Tower – United States Air Force  Decorated for Operation Desert Shield/Desert Storm - 1991  Honorably Discharged 1994

1983-1993

RESUME SAMPLES ELECTRONICS

First and Last Name 100 Main Street Phoenix, AZ 85000

(915)111-1111 [email protected]

Education Bachelor of Science in Biomedical Engineering Technology DeVry University

October 2011 Phoenix, AZ

Senior project Designed and created a non-invasive baby monitor that supervises an infant’s respiration while the sleep. The device alerts the parents in case the breathing ceases due to apnea or SIDS. The fully working system includes two wireless monitors that alert the parents when their child’s breathing has ceased and stimulates the infant by pulsing. This project put to test my ability to design, program, and troubleshoot electronic and mechanical circuits related to the Biomedical Engineering field. Biomedical Engineering Internship Crucial experience was acquired from working at Banner Thunderbird Medical Center in Glendale Arizona. Troubleshot, repaired and serviced medical equipment that included: Intelligent counterpulsation equipment, Ultrasound devices, Dialysis Machines, Philips Intelliview Monitors and BARD meters. Software and Hardware Microsoft Office GNU MultiSim Digital multimeter

Adobe (Premiere, Photoshop, Dreamweaver) ASMIde (Microprocessor programming languages) Oscilloscope Function Generator

Skills Fluent in Spanish, remarkable troubleshooting skills in electronic circuits, exceptional team working ability along with extraordinary customer service experience. Experience Spanish Interpreter August 2011- Current A Company Phoenix Arizona The interpretation of healthcare, emergency, and insurance calls while ensuring the provision of outstanding customer service. Offer an accurate and complete interpretation for the Spanish speaking party and the healthcare provider is of crucial importance since it is vital to the well-being of the patient. The ability to pay attention to details is a key factor when interpreting emergency calls (911) which are also part of the services offered. Automotive Shop Supervisor March 2010- August A Company Glendale Arizona In charge of delivering customer service, vehicle diagnostics, estimates, troubleshooting and basic repairs related to the electronic system of the automobiles. Also responsible for all the monetary transactions and inventory keeping of the business. Photo Lab Clerk / Customer Service Representative July 2007- March 2010 A Company Phoenix Arizona Duties included providing excellent customer service along with being in charge of assisting customers. Printing and editing images provided in different media formats. Also responsible for maintaining and repairing the printing equipment was also.

First and Last Name 100 Main Street Scottsdale, AZ 85000

Skills

Phone: (602) 111-1111 Email: [email protected]    

Competent electrical and electronic troubleshooting abilities to component level with experience in repair and soldering of PCB’s, CRT’s and electric motors Trained in software programs MatLab, LabView, Java and C++ with hardware integration. Proficient in FoxPro 4.0, Office Suite, Multisim, QuickBooks Strong mechanical inclination for troubleshooting and problem diagnosis Hands-on experience running a successful business through strong customer relationship, organizational and communications skills

Education

DeVry University

Course Emphasis

Embedded Microprocessor Systems Analog and Digital Circuitry Signal Processing C++

 Member of Tau Alpha Pi, National Honor Bachelor of Science, Biomedical Engineering Society for Engineering Technology Technology  Member of Alpha Chi, National Honor Society Anticipated Graduation - October, 2011 for All Academic Disciplines GPA 3.93 Senior Project-Engineered and built a hearing aid with integrated MP3 that muted the MP3 and amplified the voice whenever the user was being spoken to. Then when conversation was complete, would go back to the MP3 player. Senior Project Awards: 1. Most Marketable 2. Best Overall Project in Engineering Technology Biomedical Transducers and Equipment Biology and Anatomy Telemedicine Combined Networking

Experience A Hospital Internship

2011 - Present  Service maintenance: CS 100i balloon pump, Versa Laser, B.Braun dialysis, patient monitors, others  Repaired Giraffe Omnibeds, researched equipment specs for doctors, nurses.

Owner, A Company 1981– 2008  Successfully exited the business in 2008, negotiated private sale.  Contacted locations in order to negotiate placement agreements to set coin operated video games, kiddie rides, pinball machines and pool tables in stores around AZ, NM, CA & NV on a commission basis.  Assembly, set up, delivery of the coin operated equipment and circuit wiring connections were all part of the agreements.  Customer relationships were developed at each location while the owner or manager would accompany me during the monthly service visits to collect the machines and perform required maintenance. Equipment in need of repair was exchanged and transported to the Phoenix shop to be repaired and refurbished.  Performed all maintenance and repair on games including CRT monitor repair, control mechanisms, power supplies, pinball coil repair and board repair and replacement. Logic boards were used to fabricate and build upright coin operated video games.  A proficiency in mig-welding, metal fabrication, electric motor and transmission repair, single phase and 3 phase wiring, fiberglass mock up and repair and painting was required to maintain the kiddie rides.  Installed, repaired and maintained compressors, welders, plasma cutters and other shop equipment.

Volunteer Work

Project Cure 2009-present Assist with packaging, organizing, and repairing donated medical equipment that was being shipped to hospitals in countries in need of these devices.

FIRST AND LAST NAME 100 Main Street Glendale, AZ 85000

Cell: (623) 111-1111 [email protected]

PROFILE 

 

High energy engineering technician with interpersonal skills and over 20 years of experience troubleshooting and repairing background in test equipment and electromechanical systems. Combines excellent technical, analytical, and engineering qualifications with outstanding customer service skills. Adept at providing technical equipment support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Experienced with electrical, electronic systems and equipment including flight control computer, robotic, actuator, pneumatic, mechanical, control circuit, power supply, hydraulic, ATE, and computer systems.

EDUCATION DeVry University, Phoenix, AZ Associates of Applied Science in Electronics and Computer Technology - February 2011

Another School, Westwood, CA Certificate of Professional: Local Area Network - 2002 Certificate of Teradyne L353/L393, Maintenance and Troubleshooting - 2000 ACC, PTH, and SMT certified - 2006

COMPUTER SKILLS Microsoft Office (Access, Excel, Powerpoint, Word, InfoPath, Outlook, and FrontPage), LabVIEW, Visual BASIC, UNIX, FLOWCODE, PLC controllers in Automated Manufacturing.

PROFESSIONAL EXPERIENCE A COMPANY - Phoenix, AZ

1/2006 – 9/2009

Technician III Electronic Operated in ambient and temperature controlled chambers to test and troubleshoot to component level microprocessor analog to digital binary logic avionic circuit card assemblies.  Arial warning flight data acquisition and recording systems  Weather radar sensors and video module panel displays for flight deck  Actuators input output systems with universal asynchronous transmitters and receivers

A COMPANY (Thru Kelly Services Contract) - Folsom, CA

11/2004 – 9/2005

Microprocessor Validation Engineering Tech  Performed engineering tasks and collected data relating to the testing, stressing, and characterization of microprocessor product lines  Knowledge of Intel’s Pentium® Processor family, S9000 IX/KX ATE testers architecture, Summit Handler operations, and Burn-In equipment, including NGBI and BLU, operations  Proactively worked with Product and Design Engineers, Planners, and management to rectify, improve, and move forward in managing assigned projects or experiments within a dynamic engineering work environment  Tested various semi-complex technical tasks while utilizing troubleshooting skills on hardware, remote access / help desk support software tools. Also created a database to keep track of all the issues for the VET, Testers, Handler

A COMPANY - Santa Monica, CA

12/1985 – 4/2003

Test Equipment Maintenance Test Engineer (1999 – 2003)  Maintained and repaired all test equipment in house including Teradyne L393, F15, B2, KC135, F22, all burn-in controllers, and automatic test equipment  Installed and modified hardware associated with computer systems and related peripheral devices  Researched and located electronics components, test equipment like high frequency pulse generators, frequency synthesizers, distortion analyzers and complex computer control equipment on the web  Directed and performed scheduled routine preventative maintenance ensuring a high level of equipment availability, and generated an Access database to track all preventative maintenance schedules  Conducted tests and experiments to determine which critical test equipment and procedures needed adaptation and modification and operated equipment for recording problems for analysis in preparing test report  Setup and configured Local Area Network on computer based test equipment Specialist Technician (1985 – 1999)  Built and tested fixtures and interface boards  Tested and modified prototype boards  Tested and troubleshot to component level variety of analog and digital flight control computers, auto-pilots and other flight control systems at board and system levels  Tested and isolated faults in Servo Amplifier, Analog/Discrete input/output interface  Assisted engineering to generate test procedures, function block diagrams, and engineering change orders.  Analyzed digital and analog circuits as linear and non-linear power supplies, A to D and D to A converters, and filter circuits.  Troubleshot to component level on flight control computer systems such as F22, F15, F16, AH64, B2, KC135, E3, and Yaw Rate Sensor.  Debugged analog and digital boards at system level.  Analyzed complex circuits and supported engineer for change orders, and assisted in building block diagrams.  Support Customer Return Service department to repair complex return units.

First and Last Name 100 Main Street, Las Vegas, NV 89000

[email protected] 702-111-1111

TECHNICAL SUPPORT/NETWORK SYSTEMS ADMINISTRATOR Education and Training: DeVry University, Henderson, NV Bachelors of Science in Technical Management Concentration in: Network Communication Management G.P.A. 3.9

Expected Graduation: February 2011

June 2010 DeVry University, Henderson, NV Associates of Applied Science in Electronics & Computer Technology G.P.A. 3.9 December 2009 Cisco Certified Network Associate

Technical Skills: Troubleshoot Networks Network Installation Routers/Switches Switch Configuration

Repair Computers SQL Network Configuration Network Maintenance

Cisco Routers LAN/WAN Traffic Management Installation of Work Stations

Hardware PC Troubleshooting PC Repair

Software Windows 2000/XP Windows Vista/7

Networking Routers Switches

Business Skills Customer Service Help Desk

Cisco Routers Network Installation Network Troubleshooting

Microsoft Office Linux Software Upgrades

Hubs Cisco LAN/WAN

Reports & Records Phone Support Technical Training

Curriculum Highlights: Advanced Electronics Switching with Lab Computer Hardware/Software Cisco Routing Protocols & Concepts

Networking with Lab WAN Technologies with Lab Network Plus Cisco Network Fundamentals

Routers with Lab Networking Operating Systems: Unix Electrical Power Production

Volunteer Work: DeVry University, Henderson, NV 2009 Student Advisory Council  Represented the student body with other peers to express and translate student satisfactions with our campus  Conducted surveys to specify expectations of students  Attended meetings and made important financial decisions within set budget

Experience: A Company Associate

July 2007 - Present

A Company, Summit, MO Store Manager

September 2004-June 2007

A Company, Summit, MO Telemarketer

2003 – 2004

100110 N. 76rd Drive  Peoria, AK  85101   623‐111‐0000 ~ [email protected]   

Benjamin Franklin Objective

To obtain a challenging Engineering position working for a diverse technology based organization where I can utilize my Electronics Engineering skills.

Education

Bachelor of Science in Electronics Engineering Technology DeVry University Phoenix, AZ October 2010

Skills & Tools Hard working, Team Player, Sense of urgency, Quick Learner, Strong Communicator, Semiconductor Manufacturing Certification Software/Hardware Microsoft Office 2007 MatLab Multimeters

Assembly Language Programming C, C++ Frequency Generator

Lab View Multisim Oscilloscope

Java Basic MS Power Supplies

** Electronic courses include over 600 hours of related lab experience, which led to numerous hours building, testing and troubleshooting circuits. Course Project: Dragon 12 Robot Designed, coded and implemented a robot using a dragon 12 board (micro-controller) that allows manual and autonomous operation. Senior Project: Total Security Integration (TSI) Responsibilities entailed overall camera and sensor design. The system includes an exterior camera which has been designed and implemented to track motion and relay the feed back to a viewable monitor. The exterior camera includes two PIR sensors, which once triggered, sends a voltage to the pin of a pic16 microcontroller, triggering the pin high. In turn, the pic16 sends a pulse width modulation signal to a standard servo, turning the camera (connected to the servo) towards the quadrant in which motion is detected. Senior Project Fair Awards: 2010 Best Technical Merit, Most Marketable, Best Overall Project Employment History Sam’s Club, Glendale, AZ Fresh Associate February 2007 – August 2009 Effectively maintained the meat department including: cutting and trimming meat, wrapping, weighing and labeling a variety of cuts of meat. Ensured the work and display areas were clean to maintain the quality of our products. Prepared and placed meat cuts and products in display counter, so they would appear attractive and catch the shopper's eye. Other tasks included unloading pallets, stocking the cooler and building fixtures. As needed, assisted in the Bakery, Café, and Produce departments as well as supporting other Floor Associates. Kohl’s, Glendale, AZ Freight Associate July 2006 – February 2007 Efficiently unloaded receiving trucks, ensured merchandise invoices matched receiving order, and issued merchandise to the sales floor according to size for accessibility. Worked in various departments, building displays, insuring the sales floor was approachable, and interacting with customers, provided customer service in a diverse client population to address customer needs and ensure customer satisfaction.

 

RESUME SAMPLES COMPUTER INFORMATION/ ENGINEERING

First and Last Name Certified Computer Specialist Phoenix, Arizona 85000

602-555-0000 [email protected]

Professional Summary An experienced software and database developer that is capable of managing projects in a fast paced environment. Proficient in Microsoft Word, Excel, Windows Server and desktop operating systems, Oracle 10g administration, Oracle PL/SQL programming, Database development & management, and C# programming. Professional with a diverse background in IT support, customer service, retail management, and leadership.

Technical Skills 



 

Computer Hardware: In depth knowledge of computer hardware installation and configuration including motherboards, processors, hard drives, power supplies, media drives, video cards, printers, and network interface cards. Software: Windows XP, Windows Vista, & Windows 7, Microsoft Office Suite 2007 & 2010, installation, configuration, operation, and troubleshooting. Windows Server 2003 & 2008 R2 installation, administration, and configuration. Oracle 10g & 11g, MSSQL 2008 installation and administration, Computer Languages: SQL, C#, JAVA, ASP.NET 3.5, HTML 5, CSS, PL/SQL. Advanced computer networking skills with a developed understanding of TCP/IP and OSI models.

Education DeVry University | Phoenix, Arizona Bachelor of Science in Computer Information Systems Graduation October 2011 with Honors GPA 4.0 / Presidents List Recipient

Relevant Coursework & Activities  



Senior Project: Application planning and development for the City of Glendale. Oracle Database development and administration, C# programming, Java programming, PL/SQL, SQL, application and computer system analysis & design, web development, network and data security, computer networking. Alpha Chi Honors Society & Microsoft Imagine Cup 2011 & 2012 participant

Experience City of Glendale | July 2011 – October 2011 Internship Lead a team of students through the planning and development of a data driven application. Created database entity relationship diagram, application unified modeling language diagram, and flow chart diagrams. Analyzed and performed the conversion of an existing Microsoft Access database into a Microsoft SQL database. Researched and developed a ColdFusion based application that provided search and data manipulation capabilities.

2 Wire Inc. | January 2008 – July 2011 Quality Assurance Technician | July 2011 – July 2010 Certified customer provided equipment by administering PD-128 testing to ensure that both hardware and software were compatible with the existing auto configuration server and the features provided with the network.

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John Smith

602-555-0000 | [email protected]

Monitored virtualized Solaris 5.10 development servers for customer equipment connectivity and recorded and analyzed related data. Premium Care Lead Technician | August 2009 – July 2010 Led a team of five technicians and operated a paid support group. Provided computer equipment support, diagnosed and solved computer related problems, and both local area and wide area network connectivity troubleshooting. Level Two Help Desk Technician | June 2008 – August 2009 The position required quick and timely remote problem-solving and computer troubleshooting skills. While interacting with computer users of varying skill levels it was my responsibility to lead them through logical troubleshooting methods and assist in solving their computer and connectivity related issues. Performed wide area network tests through the companies specialized tools, gathered and analyzed data, and dispatched field technicians to unresolvable issues. Level One Help Desk Technician | January 2008 – June 2008 Help desk position contracted through Volt Services Group. The position involved training for the 2 Wire Customer Care Group. The primary responsibly was to answer incoming customer calls and lead customers through predefined troubleshooting steps.

Certifications and Training  

Microsoft Certified Professional, April 2009. University of Phoenix Leadership Training, July 2004.

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FIRST AND LAST NAME  555 Happy Blvd. #555 ● Phoenix, AZ  43214 ● (623) 555‐5555 ● [email protected]    TECHNICAL SKILLS SUMMARY  Programming & Database  Languages: C++, Java, COBOL, HTML, ASP.NET, PHP, SQL  Database: PostgreSQL, Oracle9i, Microsoft Access    Software  Office Applications: MS Word, Excel, Access, Project, Power Point, Visio  Programming: Microsoft Visual Studio .NET, Microfocus COBOL, Trolltech QT 3.3  Forensic Tools: Access Data FTK, DriveSpy    Networking  Servers: Microsoft Windows 2000 Server, Fedora/Red Hat Linux  Protocols: TCP/IP, RIP, IGRP  Routers: Cisco IOS 12.0+ 

  CERTIFICATION  CompTIA A+ Certification  Certified: June 6, 2010   

EDUCATION  Bachelor of Science in Computer Information Systems, June 2011  DeVry University, Phoenix, AZ    GPA: 3.31/4.00; Dean’s List    TECHNICAL EXPERIENCE  DeVry University Student Services  Project summary: Developed an information system solution to handle records for DeVry’s part  time job service  Role: Information Systems Project Co‐Leader  Main Responsibility: VBA/Access Database Development    WORK EXPERIENCE  Proof & Encoding/Error Clerk/BTM Operator                                  September 2004 – Present  National City Bank – Phoenix, AZ     Work as part of a team to meet production deadlines   Encode banking documents   Research and correct transaction errors   Operate automated encoding and sorting machines    Point of Sale Operator                                                                           November 2002 – October 2004  Kohl’s Department Stores – Tempe, AZ   Processed customer purchases efficiently   Restocked immediate area   Balanced cash registers at end of shift 

STUDENT ONE 123 Street Name, Phoenix, Arizona 85027 (602) 555-4444 [email protected]

TECHNICAL SKILLS Electronics Fundamentals Microsoft Visual Studio.NET Microsoft Office Suite Function generator Oscilloscope C/C++

Soldering Troubleshooting Digital Communications Digital Logic Transistor Operations SQL Plus

Digital Multimeter AC/DC power supplies Debugging Schematics Circuit Analysis Oracle9i

EDUCATION Bachelor of Science Computer Engineering Technology, October 2010 DeVry University, Phoenix, AZ 3.32/4.00 GPA Dean’s List COURSE EMPHASIS Distributed Systems and Java, C/C++ in UNIX, Windows Object Oriented Visual C++.net, Intel Microprocessor, Operating Systems Database Design, Advanced Networking EXPERIENCE 2001 - 2004 Computer Technician KBF Trucking Inc. Phoenix, Arizona ƒ Build Computer and Network, ƒ Installation of hardware: Power Supply, Motherboard, RAM, Intell Processor, Hard Disc Drive, CD-ROM ƒ Installation of software, Windows, Microsoft Office Suite ƒ Installation of networking components, Router, Switch, and Cables ƒ Maintained Computer System, virus protection, spyware protection and upgraded Hardware components ƒ Recorded financial transactions using Excel 2004 – Present Package Sorter United Parcel Service Phoenix, Arizona ƒ Sorted, repaired, loaded, and unloaded packages transferring through the hub ƒ Accountable for reassuring the safety of co-workers as well as myself ƒ Notified proper personnel in unsafe situations ƒ Implement needed skills to create new sales leads

RESUME SAMPLES GAME AND SIMULATION

First and Last Name 5555 W. DeVry Drive, Phoenix, AZ 85021 ● 602-555-5555 ● [email protected] ● www.Gamework.com

Objective Game & Simulation Programming graduate seeking to develop high quality commercial video games in a software engineering role.

Technical Skills CORE SKILLS Object-oriented Programming Design/Development Logic Mod & Level Design 3D Modeling & Texturing Character Development

LANGUAGES & APIs C++ C# Visual Basic DirectX OpenGL

GAME ENGINES Torque (TGE) Source Engine Unreal Engine Crystal Space Game Blender

Team Oriented Deadline Driven

Attention to Detail Organization

SOFTWARE 3ds Max Photoshop Visual Studio Visio Dreamweaver

Functional Skills Customer Service Interpersonal Communication

Education DEVRY UNIVERSITY – Mesa, AZ Bachelor of Science in Game and Simulation Programming  Dean’s List and Cumulative GPA – 4.0/4.0

2006 – 2009

Coursework

Practical Game Design, Visual & Audio Design Fundamentals, Simulation Design, Modification and Level Design, Object Oriented Programming – C#

Projects

 

HEAT Project – Created a two-level First-person Shooter game from initial design phase to a functional final project using Unreal Engine. ET3D Project – Designed code for integration of game physics into the existing ET3D Game Engine.

Independent Experience 



TORQUE – Developed entire game “mod” of the Torque Game Engine FPS Demo. o Created, modified, edited, implemented and tested all aspects of the mod including: game level & world objects, character models, static object models, collision boxes, textures, skins, splash screens, sound effects and background music. HALF LIFE 2 – Developed and published 6-level game “mod” for Half Life 2 titled Gateways o Modified script code for all game objects including player physics, gun physics, triggered sounds, camera shake, gravity and NPC Artificial Intelligence(AI). o Delivered working versions of Alpha, Beta and Gold.

First and Last Name  5033 Happy Dr   DeVry, Phoenix 85021  Cell: (602) 555‐5555   Email: [email protected]  _____________________________________________________________________________________  EDUCATION: Bachelor of Science in Game and Simulation Programming, June 2010 DeVry University GPA: 3.8/ 4.00  Magna Cum Laude  Dean’s List all semesters TECHNICAL SKILLS:

Programming and Software

Hardware

Business Skills

C++ and C# TorqueScript, Python Windows 3.1/95/98/2000/XP/Vista OS 3D Studio Max

Design and build client systems Troubleshooting and repair

Professional and expository writing Leadership and team participation

ADVANCED GAME EXPERIENCE: Title Platform Sims Online Tabula Rasa Hellgate London EVE Online World of Warcraft Dark Ages of Camelot

PC MMO PC MMO PC Games PC MMO PC MMO PC MMO

Game Developer

Maxis Destination Games Flagship Studios CCP Blizzard EA Mythic

Role

Beta Tester/Player Beta Tester/Player Beta Tester/Player Player Player Player

Year

2002-2003 2007 2007-current 2004-current 2008 2005-2007

GAME DESIGN PROJECT: Project Lead, Lead Programmer Designed a playable game level in the Torque game engine from start to finish. This includes brainstorming, all design documents, to the actual playable level. Skills Used-sample available in Portfolio  TorqueScript programming: AI programming, weapon programming  3Ds Max modeling-collision meshes, animation, skinning  Model export, import  Design writing, technical writing  Team leadership and group project  Level Design, Gameplay design MILITARY: Army National Guard – (Arizona) January 2002 – May 2005 Specialist (E-4; Motor Transport Operator) Medical Retirement-honorable discharge  Drove and maintained transport vehicles  Managed warehouse inventory  Operation Iraqi Freedom Veteran; Operation Enduring Freedom Vet WORK EXPERIENCE: JC Penny, (Glendale, AZ) May 2001 – March 2006 Sales Associate  Provided excellent customer service in person and through the telephone  Helped organize floor design and refilled stock on the selling floor

www.portfolio.realgamer.com

RESUME SAMPLES DESIGN

FIRST AND LAST NAME 0000 W. Dunlap Avenue, Phoenix, AZ 85000 | 602 555-0000 | [email protected] www.behance.net/studentname

EDUCATION DeVry University Associate of Applied Science in Web Graphic Design October 2011

WEB GRAPHIC DESIGN SKILLS Photoshop HTML Dreamweaver

Illustrator Flash Powerpoint

InDesign CSS

EXPERIENCE Complete Technology Assistance, LLC Contract Graphic Designer | 06/2011 – Present Complete graphic design projects from clients and companies. Some face to face projects are given but work from home or the office is recommended by CTA.  Design company web banners using Adobe Creative Suite 5  Created promotional ads and product charts using Flash  Design, edit and update print ads using Adobe Creative Suite 5 Kodi Distributing Marketing Graphic Designer | 05/2010 - Present Kodi Distributing is a small company that sells various products using eBay and Amazon as an online store. We provide quality service to consumers and are ranked among the top sellers in our respective categories.  Design, create & update eBay listings using Adobe Creative Suite 5  Take product shots using handheld camera and Photo Simile camera system  Regulary update company website using Adobe Creative Suite 5 Fishy Graphx Owner | 04/2010 - Present Fishy Graphx, a web based graphic design business that I have created and operate as a sole proprietor. Fishy Graphx provides multiple graphic design services at affordable rates. This company is web based to ensure exposure to the maximum amount of clients.  Print Materials such as business cards or brochures  Picture edits/ enhancements  Web graphic design  Logo design  Custom graphics M.I.S.S. Foundation Graphic Designer Intern | 02/2010 - 04/2010 An intern position with the non-profit organization M.I.S.S. Foundation where I designed a brochure for an event.  Design Brochure for upcoming seminar

RESUME SAMPLES HEALTH SERVICES

First and Last Name 100 Main Street Glendale, Arizona 85300 Cell Phone (602) 111-1111 E-mail: [email protected] OBJECTIVE: Medical Technologist position EDUCATION:  Bachelor of Science in Clinical Laboratory Science, DeVry University, August 2009 – Jun 2011.  Clinical Laboratory Science, Another University, August 2009 – May 2010.  Associate Degree in Art, Another University, Phoenix, AZ, January 2002 – May 2008. EMPLOYMENT: Internship (Clinical Rotation) at Maricopa Medical Center, Phoenix, AZ; May 2011 – June 2011.  In microbiology department Internship (Clinical Rotation) at Phoenix Indians Medical Center, Phoenix AZ; October 2010 – May 2011.  Hematology analysis  Urinalysis  Blood chemistry  Serology  Blood bank  Microbiology AIRES, Phoenix, Arizona, March 2003 – August 2009.  Provide care and support for clients on their day to day activities.  Monitor and help clients maintain health and physical wellbeing by administering prescribed medications on time, monitor and record client’s vital signs, transport clients to their regular and scheduled visitation to a physician. SKILLS:  Prepare specimens for analysis and examination.  Examine and identify bacteria, parasites, and other microorganisms.  Analyze chemical content and properties of fluids.  Accurately matching blood types for transfusion.  Blood cell count.  Identify abnormal cells in blood and body fluids.  Proficient use of microscope and other sophisticated laboratory equipment. Laboratory Equipment Experience  CBC Sapphire (Cell-DYN)  Dimension RXL MaX (Sysmex)  BACT/ALERT 3D  Cog (CA-1500) Sysmex  Tris/Q200  ESR (Sedimat II)  Aution Max,AX – 4280  Architect-Plus  Ichem 100  ETI – Max 3000  Kimax (USA)  BD Viper VOLUNTEER: John C Lincoln Deer Valley Hospital, Phoenix, AZ, September 2010 – Present  Preparing specimens and samples.  Assisted recording laboratory data and filing.

FIRST AND LAST NAME 100 Main Street  Phoenix, Arizona 85000 Phone: 602-111-1111  [email protected]

Clinical Laboratory Scientist/Medical Technologist Objective To obtain an entry level position as a Medical Technologist generalist in a patient care setting. Professional Experience A Company - Phoenix, Arizona January 2006 – February 2009 Medical Laboratory Technician  Independently performed various laboratory procedures and report results in a timely manner in a fast pace reference laboratory  Troubleshoot and calibrated instrumentation; performed daily maintenance; proficiency testing; quality control, and maintained documentation pertaining to such duties  Assisted in inventory control of reagents, reagent lot changes, and other laboratory duties as assigned  Familiar with the following instrumentation: Coulter LH750, GEN S, Clinitek Atlas Chemistry Analyzer, Iris ¡Q 200 Series Microscopy Analyzer, and Sysmex CA-1500 System  Involved with preparations for CAP inspection of Hematology Department A Company - Phoenix, Arizona August 2005 – November 2005 Clinical Externship – Medical Laboratory Technician  Assisted laboratory personnel in a hospital/clinical setting; rotation included hematology, clinical chemistry, microbiology, and phlebotomy  Performed phlebotomy procedures for individuals of various ages  Conducted and assisted in performing verification of packed red blood cells for type and Rh group, preformed type and antibody screens  Responsible for daily blood bank temperature log sheets and maintaining an organized environment  Exposed to various analytical instrumentation; Cell-Dyn 3200, Immulite 2000 Immunoassay System, Tosho A1C instrumentation  Plated specimens for isolation for microorganism identification and for sensitivity testing in microbiology department, performed identification and sensitivity instrumentation on isolated organisms  Preformed manual differentials, and urine microscopic with supervisor conformation of results  Maintained instrumentation and maintenance logs in compliance with standard operating procedures A Company - Phoenix, Arizona Lead Pharmacy Technician      

December 2004 – November 2008

Assisted and trained pharmacy technicians in a corporate change over and help implement new policies and computer data system Aided in obtaining information for audits in both a State Board of Pharmacy audit and an independent audit Resolved insurance conflicts and prior authorization requests Communicated with patients and physicians to clarify prescription information and patient information, to provide quality service Responsible for organizing, assigning duties, and scheduling of nine pharmacy technicians Performed routine duties, such as: data entry, filling, inventory, stocking, and performing other duties as assigned

First and Last Name

1

[email protected]

A Company - Phoenix, Arizona February 2004 –April 2004 Pharmacy Externship – Pharmacy  Assisted hospital pharmacists in the dispensing of prescribed medication to hospital floors, including intravenous preparations, restocking of surgical rooms, and restocking of PIXIS drug dispensers  Hands-on experience in the preparations of intravenous drugs using sterile methods to ensure the quality of the product delivered to the patient  Exposure and participated in compounding chemotherapy intravenous preparations and total parental nutrition (TPN) preparation A Company - California November 1997 – June 2000 Customer Service Representative/Bookkeeper  Effectively maintained accounts receivables and invoiced monthly billing statements  Took inbound calls from customers for dispatching of services and appropriately schedule delivery of services  Organized and recruited customers for Easy-Pay Program: maintain program adherence  Relayed information to supervising personnel, monthly reports, inventory, and end-of-year  Responsible for data entry of daily receipts, deliver daily deposits, and other duties as assigned

Certification/License American Society for Clinical Pathology (ASCP) Arizona State Board of Pharmacy Certification Board Pharmacy Technician (CPhT)

Sitting for ASCP Certification Exam in 2011 License Number: 0000 Certification Number: 1111-0000-1111-000

Education/Practicum Bachelors of Science in Clinical Laboratory Science DeVry University, Phoenix, Arizona Cum Laude

Graduated October 2010

A Company Phoenix, Arizona

Laboratory Practicum August 2005 – November 2005

Associates of Science in Medical Laboratory Science Another College, Phoenix, Arizona 4.0 GPA

Graduated November 2005

A Company Phoenix, Arizona

Pharmacy Externship February 2004 – April 2004

Pharmacy Technician Diploma Phoenix, Arizona

First and Last Name

Diploma Program Graduation April 2004

2

[email protected]

FIRST AND LAST NAME 100 Main Street  Las Vegas, NV 89000  Phone: 702-111-1111  [email protected]

HEALTH INFORMATION TECHNICIAN 

Motivated, energetic self-starter with 6 years experience of innovative ideas, teamwork and coworker instruction.



Passionate about maintaining a well trained staff prepared to carry out organizational and departmental goals.

Professional Experience ANOTHER COMPANY Special Projects Team to the Director of Accounts Receivable, member

April 2011 to Present

Key Results: 

Provide E/M qualitative analysis of the company’s physicians to evaluate their coding and documentation accuracy as compared to the 1997 CMS/AMA E/M guidelines to determine the company’s chances of a payor audit.



Generate and provide accuracy analysis for each company’s monthly charge write offs. This report is reviewed by the CFO as well as the chief Financial Analyst.



Provide training modules for the Business Office department in Excel 2003.



Populate the company’s billing software with new physicians, locations and OTC retail products.

ANOTHER COMPANY Laboratory Technician

December 2009 to March 2011

Key Results: 



Improve, maintain and distribute an Excel spreadsheet for key members of management. This spreadsheet provides information related to biopsies that are considered to be in a state of noncompliance relative to the department’s goal of creating a final biopsy report and informing the patient of the diagnosis in 8 days or less. Each lab sends their daily result and I convert the information for quick review. Successfully trained currently staffed LVSCC lab techs on the techniques of being a Mohs’ technician.



Created work instruction entered into the company’s Operations Manual using Microsoft Word 2003 (laboratory department). The instruction details the steps to be taken when scheduling a patient for a consultation with one of the practice’s plastic surgeons that is covered by an HPN (capped) product.



Chosen to exclusively travel to the location of dermatologist Michael Bryan, MD to perform as his Mohs’ technician; trusted by a provider to produce results under pressure.



Trusted to teach currently staffed LVSCC lab techs how to use Health Information Management and Business software such as Medinformatix, Wise, Access, Outlook and Excel.



Completed the American Society for Mohs’ Surgery 2009 annual conference in San Diego, CA lab tech training program at the request of LVSCC.

Education CAHIIM ACCREDITED PROGRAM – DEVRY UNIVERSITY ONLINE Associate of Science in Health Information Technology (expected graduation October 2011) 4-time Dean’s List member, current cumulative GPA 3.50 AHIMA and NvHIMA Member (student) since 2009 – ID #: 000000

FUNCTIONAL RESUME WITH RELATED EXPERIENCE

John M. Doh [email protected] 19858 N. Villas Rd. Chandler, AZ 85224

Home Phone: (480) 250-1111 Cell Phone: (813) 962-8412 EXPERIENCE

ACCOUNTING • Research and update payment status on several accounts • Assist in general ledger postings • Resolved issues with rejected invoices • Code and process invoices • Prepare, generate, and review reports • Initiate weekly check run and assist in daily, weekly, and monthly reconciliation • Conduct special financial reconciliation projects LEASE ADMINISTRATION • Provide professional technical leasing support for assigned regions • Create, maintain, review database files • Establish initial rental payments • Compile and assemble relevant data for managers, team, and landlords • Process, maintain, and troubleshoot all market property rental lease agreements, related documents, invoices, and check requests CUSTOMER SERVICE • Respond to inbound communications • Assist customers, dealers, and retailers in acquiring missing parts and literature • Track and locate shipping information • Resolve issues for unsatisfied customers • Create and send quotes to customers • Assist in corporate and team meetings • Provide daily internal and external support SUPERVISION • Promoted to Lead customer Service Representative and supervise a minimum of three employees • Train new employees and subcontractors on policies, procedures, and resolving customer issues EMPLOYMENT Accounting Clerk Lease Administrator Accounting Clerk Lease Administrator

Honeywell – Contracted through Manpower Countrywide Home Loans Gould Electronics – Contracted through Express T-Mobile – Contracted through Express

Tempe, AZ Chandler, AZ Chandler, AZ Tempe, AZ

10/07-01/08 04/06-09/08 06/05-04/06 03/03-06/05

EDUCATION 2007

Bachelor of Science in Technical Management; Emphasis in Accounting DeVry University, Phoenix, AZ GPA 4.0

1994

Associate of Arts, Chandler-Gilbert Community College, Chandler, AZ

Resume used with author’s permission

Student-No Work Experience 123rd Street, Phoenix, Arizona 85027 (602) 555-4444 „ [email protected]

EDUCATION Bachelor of Science Computer Information Systems, October 2011 DeVry University, Phoenix, AZ 3.5/4.00 GPA Dean’s List SKILLS SUMMARY Word Access Customer Service Multi-Tasking

Excel HTML Team Player Organization

PowerPoint Photoshop Communication Detail Oriented

COURSE EMPHASIS Logic and Design, Operating System Concepts, Introduction to Database INDEPENDENT PROJECTS Photo Website – Designed a website to showcase my photography hobby. My website includes a gallery to view various photos divided into albums, as well as a shopping cart functionality allowing visitors to purchase certain designated pictures. VOLUNTEER WORK 2010 - 2011 Jr. Counselor, Boys and Girls Club Phoenix, Arizona ƒ Plan, implement, lead and participate in all daily activities including swimming, sports, games, creative arts, nature and drama. ƒ Share large group responsibilities including supervision of meals and snacks, large group meetings, and special events. ƒ Supervise small and large groups of campers and be a positive role model for youth. ƒ Interact in a positive way with youth, parents, and staff

ACTIVITIES/ORGANIZATIONS President, Web Design Club, 2010-2011 Member, Student Government HONORS Member, National Honor Society, 2010-2011

COVER LETTER SAMPLES

Cover Letter: Paragraphs:

Used to formally submit your resume/application for employment. 1)

Purpose of letter: Introduce yourself and obtain an interview.

2)

What qualifies you: Highlight your skills and qualifications that meet the company’s needs based on the job description and your research on the company. Market yourself. Keep in mind “what you can do for the company vs. what they can do for you.”

3)

Thank you: Thank the reader for their time and consideration and state when you will follow up with them.

Thank You Letter: Paragraphs:

Used to express appreciation for consideration. Send within 24 hours of the interview. 1)

Purpose of letter: To express thanks for consideration. Be specific about date and location of interview. Show enthusiasm and excitement.

2)

Market yourself! Refer to topics mentioned during the interview. Reemphasize your strengths and important points made in the interview. State any important information that you may have forgotten during the interview.

3)

Closing: State that you wish to have further communication with them. State when you will follow up. Tell the reader that you are interested in the position.

Letter of Acceptance:

Paragraphs:

Used to formally accept a position and confirm specifics of employment. This is only required if the employer does not provide an offer letter. 1)

Acceptance: State that you accept the offer and confirm the position title, salary, start date, location, and any additional important details.

2)

Closing: Thank the reader for the offer.

Letter of Decline: Paragraphs:

Used to formally decline an offer of employment. 1)

Decline: State that you decline the offer. Be brief and sincere.

2)

Closing: Thank the reader for the opportunity and do not burn a bridge! You never know when you will need to contact this company again. 0709sr

Sample Form Letter

Current Date Your Address Your City, State, Zip Contact’s Name Their Title The Company Name Company Address Company City, State, Zip Dear Mr. or Ms., Always type your cover letters. In block style, the date, addresses, and salutation are placed at the lefthand margin. The only exception is a thank you letter which may be neatly hand written when you use a thank you card. Be certain that you add a period to everything that you abbreviate: be careful with the addresses! The first line of each paragraph begins at the left-hand margin. Paragraphs are single spaced within, while double spacing is used to separate paragraphs. Be sure to use correct capitalization, punctuation, and spelling throughout the letter. The complimentary close is also typed on the left-hand margin, two lines below the last line of the letter itself. Your name follows the complimentary close. Remember to sign above your name. When you submit an on-line application you may not be able to sign your cover letter. Be sure to sign your hand written thank you note. Respectfully, Your signature goes here Your Name Enclosure

Sample Cover Letter December 9, 2008 802 W. Evergreen Terrace Springfield, AZ 85021 Mr. John Smith Plant Manager Springfield Power Commission 11528 W. Power Lane Springfield, AZ 85306 Dear Mr. Smith, In response to your recent advertisement posted on your web site, please accept this letter in application for the Modeling and Simulations Systems Engineer position currently available within your company. I possess many of the technological skills you require for a potential candidate for hire. From my research I understand that Springfield Power Commission has been rated the number one company to work for in the valley. I would be proud to be part of such an organization. In June I will receive my Bachelor of Science Degree in Computer Information Systems from DeVry University in Phoenix, Arizona. I have three years experience with various Microsoft Office products such as: Word, Excel, PowerPoint, Windows 9x, 2000, XP and Access. I have worked with several clients managing and configuring small office networks. I also have two years experience programming networking, and maintaining small systems. During the week of December 22, I will contact you to inquire about meeting with you to discuss the possible employment opportunities with your company. Thank you for your consideration, and I look forward to speaking with you. Sincerely, Jonathan Pratt Enclosure: Resume

Sample Cover Letter December 17, 2008 7387 N. Madison Avenue #3170 Phoenix, AZ 85021 Mr. Jeff Knightly Senior Engineer Markel Southwest Underwriters P.O. Box 53982 Phoenix, AZ 85075 Dear Mr. Knightly, In response to your advertisement in the Arizona Republic, I am submitting my resume in application for the position of User Support Engineer. I believe that my strong technical education, related experience as a System Support Engineer, and my ability to work well with both technical colleagues and end users would make me a strong candidate for this opening. My cousin, Tom Newman has worked for your corporation for ten years and speaks very highly of the management and the organization. I would be very excited to be part of such a team. I will receive my Bachelor of Science degree in Computer Information Systems from DeVry University in February. In addition to this formal technical education, I have developed my skills over seven years of experience in a variety of organizations. Some of my proficiencies include programming in HTML/XML, Visual Basic; networking with Cisco routers, switches, and firewalls; administration in Windows, UNIX, Linux, Root Cause Analysis (RCA); and troubleshooting both hardware and software related issues. Though my resume is technically detailed and comprehensive, it is hard to convey my enthusiasm, professional demeanor, and work ethic through this letter. I would welcome the opportunity to meet personally with you to expand in further detail on the skills and abilities I could bring to Markel Southwest Underwriters. I thank you for your consideration and look forward to meeting with you in the near future. Sincerely, Alfred A. Newman Enclosure: Resume

December 17, 2008

Sample Cover Letter

5163 Carrot Lane #753 Chandler, AZ 85306 Ms. Sara McLain Human Resources Manager Advanced Engineering Concepts Inc, 7500 West Bella Vista Blvd. San Diego, CA 92637 Dear Ms. McLain, I am responding to your advertisement in the November issue of Computers Today. I have researched the many positions you have advertised and your organization. I see that your mission statement includes a vision for your employees as well as your customers. I would be proud to work for such an organization. I am qualified to work in many areas of the computer field. However, programming is one of my strongest areas. Please review my resume in consideration for the position of Assistant Computer Programmer. In October, I will receive my Bachelor of Science Degree in Computer Information Systems from DeVry University, Phoenix, Arizona. I have over six hundred hours of hands on lab experience. I studied both hardware and software extensively. I have working knowledge of the following programming languages: Visual Basic, JAVA, COBOL, HTML, and SQL. The skills I have gained from DeVry University combined with my previous management experience have prepared me for the position of Assistant Computer Programmer. I will contact you the first week December by phone to inquire about the possibility of meeting with you in person. Thank you for you time and consideration, and I look forward to speaking with you in the future. Sincerely, Sarah P. Jones Enclosure: Resume

Sample Cover Letter July 06, 2009 2500 N Magician Ave. Apt. 2200 Battle City, CA 90653 Mrs. Kelli Bryant Senior Recruiter Tech Finders 11811 North Tatum Blvd. Suite 3031 Phoenix, AZ 85028 Dear Ms. Bryant, As a Computer Information Student, I was pleased to receive the Job Match e-mail advising me of the Web/Database Developer position that you have available. After viewing your web site I was fascinated by the company’s history and became eager to respond. Please accept my resume in consideration for the Web/Database Developer position. I will receive my Bachelor of Science in Computer Information Systems this October from DeVry University, a school known for their hands on teaching techniques. My work experience comprises of managing and controlling several projects from the planning/ development to implementing stages, maintaining Access databases, constructing web site interfaces, information compilation and analysis, and formal oral presentations. With both the work and school experience that I have acquired, I feel that I am compatible with the requirements supplied in the Web/Database Developer job description. I am eager to learn and prepared to be utilized by your company, if given an opportunity. I will contact you during the week of July 20th and see if you could use a highly motivated self-starter with strong multi-tasking abilities and plenty of knowledge and experience. I look forward to hearing from you soon. Sincerely, Ying Soni Enclosure: Resume

July 06, 2009

Sample Cover Letter

10413 N. Granite Ave. Bedrock, AZ 85302 Ms. Shanna L. Tinsley Human Resources Manager Micron Laboratories 7500 Federal Way Boise, ID 76038 Dear Ms. Tinsley: I am submitting my resume in response to the job posting on your web site for the position of Design Engineer. This opening looks quite intriguing, and I believe that my experience and strong technical background make me a competitive candidate for this posting at Micron. I see from my research that Micron Laboratories has won several awards for their work in semiconductors. I also had the opportunity to meet one of the Micron representatives at one of the campus career fairs. I am interested in working for your organization. In October I will receive my Bachelor of Science in Electronics Engineering Technology from DeVry University. I have extensive circuit simulation and debugging skills, which correspond exactly with the requirements for the Design Engineer position. In addition to this, I am an extremely quick learner and have excellent communication skills. I will call you next week in July to see about meeting with you and possibly discussing the current employment opportunities at Micron. Thank you for your time and consideration, and I look forward to hearing from you soon. Sincerely,

William S. Stone Enclosure: Resume

Sample Cover Letter July 06, 2009 850 W. Cartoon Ave. Hollywood, CA 95210 Ms. Karen McCoughlin Vice-President Marketing GenCorp Inc. 20154 South Hardaway Drive Riverside, California 94185 Dear Ms. McCoughlin, I recently worked on a committee with Ben Bradley, your assistant plant manager. Mr. Bradley advised me of the new direction your company has taken involving internal project management. Please accept my application for the program manager position with your company. I have followed your company’s accomplishments and growth and would like to become involved with GenCorp. I have eight years experience in direct project management, and Mr. Bradley can vouch for my ability to work in group scenarios. I recently graduated from DeVry University with a Bachelor of Science in Business Administration, where in my senior year I had the opportunity to work with a team that helped develop the market strategy for a major university. I am currently pursuing a graduate degree from the University of California, Los Angeles with an emphasis in accounting. I am confident that I can contribute to the future success of your company. I have enclosed my resume. I appreciate your consideration and will call you next week to discuss your employment opportunities. Respectfully, Paul T. Smith Enclosures: Resume Cc: Ben Bradley, GenCorp

Sample Thank You Letter June 26, 2009 6428 East Royal Park Dr. Glendale, AZ 85902 Scott R. Blanchford Director of Development Bayern Company 14354 N. Frank Lloyd Wright Blvd Suite 7 Scottsdale, AZ 85260 Dear Mr. Blanchford, I wanted to thank you for meeting with me on Thursday. I walked away with a very clear definition of the type of person you are looking for, and more importantly, what you are looking for in that individual. Without a doubt, I feel that I can far exceed your expectations for this position and bring along many other assets to Bayern as a company. To refresh your memory, I have over 15 years of customer service experience with 10 of those years being in technical support and almost 7 of those years working in both a UNIX and Windows environment. I have also had experience working with different routers and switches and I am familiar with networking protocols and terminal services. I have worked as a project manager before and I know the importance of teams and having that “Whatever it takes” attitude to get the job done. My attention to detail has always been held as a high priority, both in my personal life, and in my work. While at PetSmart I was part of a team called Root Cause Analysis where having a high attention to detail was a must. I would also like to add that I have worked with proprietary systems before, learning them from the ground up, and have always been up to speed faster than my peers, as I love to read. Assets that I have that could work as a future benefit would be my web design and COBOL programming. In closing, I would like to thank you again for the opportunity you extended to me on Thursday. You mentioned that you should reach a decision on a candidate within two weeks. I will be happy to contact you again at the end of the two week period and follow up on your decision. I hope to hear from you very soon and also that I have convinced you that I want this job. If there is anything else I can tell you to convince you that I am the right person for the job, please contact me at 602 555-1234. Sincerely, Charles Pruitt

Sample Thank You Letter July 3, 2009 5163 Carrot Lane #753 Chandler, AZ 85306 Ms. Sara McLain Manager, Design Department Advanced Engineering Concepts Inc, 7500 West Bella Vista Blvd. San Diego, CA 92637 Dear Ms. McLain, I would like to express my sincere thanks for allowing me the opportunity to interview with you on July 2, 2009 for the Design Engineer position. I learned a great deal about your company and I am convinced that I would be a great asset to the Advanced Engineering Concepts team. After interviewing with you, I was impressed with the structure and philosophy of your company, which closely parallels my own ideals. The fact that I will be able to use so much of my education for this position seems really appealing. Furthermore, my vast circuit simulation and debugging skills will tremendously benefit your organization. I am very interested in the position and I would enjoy the opportunity to further discuss this with you. I look forward to hearing from you by the end of next week as we discussed. Sincerely, Theresa Hughes

CAREER FAIR ETIQUETTE Preparing for the Career Fair ƒ 30 second infomercial ƒ Create a brief statement that tells the employer about your education, work experience, skills and career goals ƒ

. ƒ

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Resume ƒ Review your resume and make any necessary changes and updates ƒ Remember to check spelling and also print it and proof it again (have someone proofread it) ƒ Print more copies than you will need to bring with your to the career fair ƒ Carry your resumes in a nice portfolio that includes the pad of paper on one side Appearance - Men ƒ Should be well groomed, shave or be sure facial hair is trimmed ƒ Hair should be clean and neat in appearance, long hair should be tied back ƒ Suite/ tie or dress pants, shirt and tie ƒ Cover any visible tattoos ƒ Be conservative with the cologne/don’t use a really strong cologne Appearance – Women ƒ Should be well groomed, conservative make-up/don’t use heavy makeup or bright colors ƒ Hair should be clean and styled ƒ Suit (either pants or skirt) or dress pants/skirt and blouse ƒ No flashy jewelry ƒ Cover any visible tattoos ƒ Be conservative with the perfume/a little goes a long way

During the Career Fair ƒ Determine the employers you plan to visit (research companies before the career fair) ƒ Make sure your resumes are easily accessible to hand to employer when approaching their table ƒ Smile, make eye contact with the employer and give them a firm handshake ƒ Introduce yourself and give your 30 second infomercial ƒ Discuss available positions ƒ Remember to ask for a business card After the Career Fair ƒ Follow up with an email or personal note or connect with them on linkedin.com ƒ Thank the employer for their time, mention something specific you discussed ƒ Inquire about next steps or an interview, if applicable

How to Tie a Tie The “Four-In-Hand” knot is the easiest to tie. Place the tie around your neck with the wider side of the tie to your right. It must hang lower than the narrow end. With your right hand wrap the broad end of the tie over the narrow side and under completely to where your started. Pass the broad end over the narrow side once more so that it is lying on the left. Push the broad end of the tie upwards through the neck hole toward your chin. Now pass the broad end downward through the top layer of the knot and pull it smooth. The knot should now be formed. Tighten the tie gently and remember to button up the last button on your shirt.