you need to know about the TOEFL test

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What is included in The Official Guide to the TOEFL® Test? ................................... 12. What is TOEFL® Practice Online? .............................................................................

TOEFL: All You Need To Know

Contents About the Test ...................................................................................................... 3 What is the TOEFL® test? ........................................................................................... 3 What is the difference between the TOEFL iBT™ and PBT tests? ............................. 3 Do I have a choice of which format to take in Greece? ............................................. 3 Where are TOEFL test scores accepted? ................................................................... 4 How do I know what an institution's score requirements are? ................................ 4 How do I find testing locations and dates? ............................................................... 4 Can I take the test in one day? .................................................................................. 4 Can I retake the test? ................................................................................................. 4 Why should I take the TOEFL test over another test? ............................................... 5 Test fees ............................................................................................................... 5 How much does the TOEFL test cost? ....................................................................... 5 How many score reports are included in my test fee? .............................................. 5 Can I order additional official score reports? ............................................................ 5 What is the test fee Refund policy? ........................................................................... 6 Registration .......................................................................................................... 6 When can I register for the test? ............................................................................... 6 How do I register to reserve my seat? ....................................................................... 6 What forms of payment are accepted and available for Greek candidates? ............ 8 Forms of Payment Not Accepted ............................................................................... 8 How should my name appear on my registration? ................................................... 8 How can I find a testing site? ..................................................................................... 8 What can I do with my TOEFL iBT profile?................................................................. 9 Will I receive a confirmation of my registration? ...................................................... 9 When do late fees apply? .......................................................................................... 9 I missed the deadline for scheduling a test. What should I do? .............................. 10 I was registering online and my browser froze so I couldn't register. What should I .................................................................................................................................. 10 If I can't register online or at a TOEFL iBT Test Resource Centre, can I register by phone? ..................................................................................................................... 10 What if I need to cancel or reschedule? .................................................................. 10 How can I reschedule? ............................................................................................. 11 Can I get a refund on my test fee?........................................................................... 11 Test Planning and Test Preparation ......................................................................11 When do I take the test? ......................................................................................... 11 How far in advance do I register? ............................................................................ 11 Where are TOEFL test scores accepted? ................................................................. 11 When should I start preparing for the test? ............................................................ 12 What is the best way to prepare for the TOEFL test? ............................................. 12 What is included in The Official Guide to the TOEFL® Test? ................................... 12 What is TOEFL® Practice Online? ............................................................................. 12 Are there any additional FREE TOEFL test resources from ETS? ............................. 12 1

Test Section Details ..............................................................................................13 What is the Reading section like? ............................................................................ 13 What is the Listening section like? .......................................................................... 13 What is the Speaking section like? .......................................................................... 14 How are my Speaking responses scored?................................................................ 14 What is the Writing section like? ............................................................................. 14 How are Writing responses scored? ........................................................................ 15 Test sessions ........................................................................................................15 How long is the test session? ................................................................................... 15 What can I take into the test site? ........................................................................... 15 Can I take notes during the test? ............................................................................. 16 Do I need to wear headphones for the test? ........................................................... 16 Which computer keyboard is used? ........................................................................ 16 Can I take only one section of the test? .................................................................. 16 Test day ...............................................................................................................17 What things should I remember to do before test day? ......................................... 17 What do I need to bring on test day? ...................................................................... 17 What happens on test day? ..................................................................................... 17 Will I be allowed to go for a break during the test? ................................................ 18 Scores and Score Reports .....................................................................................18 What are TOEFL test scores like? ............................................................................. 18 What is on my score report? ................................................................................... 19 How and when do I get my scores? ......................................................................... 19 How soon do score recipients get my scores? ........................................................ 19 How long are scores valid? ...................................................................................... 19 How many score reports are included in my test fee? ............................................ 20 Can I order additional official score reports? .......................................................... 20 How do I order additional score reports?................................................................ 20 Order Online ............................................................................................................ 20 Will score recipients accept scores from previous tests?........................................ 21 Does the TOEFL test have cumulative score reporting like the GRE® test does? ... 21 What does the Lexile® measure on my score report mean?................................... 21 How are my Speaking responses scored?................................................................ 21 How are my Writing responses scored? .................................................................. 22 Can I cancel my scores? ........................................................................................... 22 Can I reinstate my canceled scores? ........................................................................ 22 Can I request a rescore of my Speaking and/or Writing responses? ...................... 22 Who do I contact if there is a problem with my score report? ............................... 23 After the Test.......................................................................................................23 What if my test is rescheduled or if there is a problem at the test site? ................ 23 If I experience technical problems at the testing site, can I ask that my test be rescheduled? ............................................................................................................ 24 What if I observe questionable or unacceptable behavior at the testing site? ...... 24 Can I retake the test? If yes, how long should I wait before I can retake the test? 24 Does ETS ever cancel score reports? ....................................................................... 24 Contact Information.............................................................................................25 To register by phone: ............................................................................................... 25 2

General Inquiries:..................................................................................................... 25 Privacy Laws ............................................................................................................. 26 List of Forms in the FAQ Document (PDF) ............................................................... 26

About the Test

What is the TOEFL® test? The TOEFL® test measures the ability of non-native English speakers to use and understand the English language as it is heard, spoken, read and written in the university classroom. Back to top

What is the difference between the TOEFL iBT™ and PBT tests? The TOEFL test is offered in two formats: the TOEFL iBT™, administered in an Internet-based format, and the TOEFL PBT, administered in a Paper-based format. The format you take depends on your testing location. Test centers that do not have Internet access offer the TOEFL PBT test. 

The TOEFL iBT test measures reading, listening, speaking and writing skills. It is offered 30 to 40 times a year, and is administered online via computer at more than 4,500 testing sites in 165 countries. Most test takers take the TOEFL iBT test.



The TOEFL PBT test measures reading, listening, grammar and writing skills and is offered six times a year in areas where Internet-based testing is not available.

For more information, see: 

TOEFL iBT Test Content



TOEFL PBT Test Content

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Do I have a choice of which format to take in Greece? In Greece, the Internet-based test is offered. Back to top

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Where are TOEFL test scores accepted? More than 8,500 colleges, universities and agencies in 130 countries accept TOEFL scores. View the TOEFL® Destinations Directory. Back to top

How do I know what an institution's score requirements are? Each institution sets its own score requirements. You can start your score requirement research with the TOEFL® Destinations Directory and then contact the institution for more specific requirements. If you're applying for postgraduate studies, find out if your institution requires other tests, such as the GRE® (Graduate Record Examinations®) test. For more information about the GRE test, go to www.ets.org/gre. Back to top

How do I find testing locations and dates? Find test dates and locations in Greece, here: testing locations and dates or here: TOEFL location and dates in Greece Back to top

Can I take the test in one day? Yes, the test is given in one day. The test takes about four hours, but with check-in you should plan to be at the test site for at least four and one-half hours. Back to top

Can I retake the test? Yes, you can retake the test as many times as you wish but only once within a 12-day period. Violation of this policy will result in score cancellation, the test fee will not be refunded, and the test taker may be banned from future testing. Also note that you will need to provide full payment for each test retake. Back to top

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Why should I take the TOEFL test over another test? 

It's the most highly respected around the world



It's the most widely accepted



It's the most accurately measured



It's the most fair and unbiased



It offers the most testing locations

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Test fees

How much does the TOEFL test cost? Click here to see how much it costs to take the TOEFL test in Greece. Back to top

How many score reports are included in my test fee? Your test fee includes: one examinee score report for you up to four official score reports to the destinations (institutions or agencies) selected when you register; ETS will send the official score reports directly to these destinations Back to top

Can I order additional official score reports? Yes, you can order additional score reports after your scores are available online, approximately two weeks after your test date.  Additional reports can be ordered through the TOEFL online registration system or by completing the Official Score Report Request Form (PDF) in the Registration Bulletin.  Reports are mailed approximately four to seven days after receipt of your request and payment. 5

 Click here to see the fees for any additional score reports. Back to top

What is the test fee Refund policy? If you cancel your registration by the three-day advance deadline (not including test day), you will receive a refund of half the original test fee you paid. Refunds will be in U.S. dollars. Cash refunds are not available. Back to top

Registration When can I register for the test? Seats fill up quickly, so register early. We recommend that you register three to four months before your desired test date to reserve your seat. Your test date should be two to three months before your earliest admissions application deadline. Back to top

How do I register to reserve my seat? You can register using one of three methods — online, by phone or by mail or fax. Online registration is the fastest, easiest method. You can choose where you want to test and see which dates are available in Greece. -

To register online click here: Register Online for the TOEFL

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To register by phone: o Review the Registration Form (PDF) before you call. Spell your name exactly as it appears on the identification you will bring on test day. o Call your Regional Registration Cente, in 0031-320-239-540 (Netherlands). o Pay with credit/debit card: American Express®, Discover®, JCB®, MasterCard® or VISA® o Registration closes seven days before your test date (not including the day of the test).

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o Late registration by phone closes at 5 p.m. local test center time on the business day before the test and has a late fee of US$35. -

To register by mail: o Download and fill out a Registration Form (PDF). Spell your name exactly as it appears on the identification you will bring on test day. o Choose one of the payment methods listed on the form. o Send the form with your payment to the Regional Registration Center (PDF) for Greece: Prometric ATTN: PTC Registration PO BOX 2024 8203AA - Lelystad The Netherlands Courier Address: Prometric ATTN: PTC Registration Noorderwagenplein 6 8223AL - Lelystad The Netherlands o Forms must be received at least four weeks before your test date. o If you do not receive a confirmation, call the location where you mailed your paperwork — at least three business days before your registration deadline. o If you register by mail you will need to enter certain codes manually that are input automatically online. See Code Lists for Registering by Mail.

When you register, remember to: 

Have your identification with you. Your name must be entered exactly as it appears on the identification you bring with you on test day.



Have your credit/debit card, electronic check, or TOEFL voucher for payment.



Provide the names of up to four institutions you want to receive your scores. You can select them from the TOEFL® Destinations Directory. If you are registering by mail, you will also need to provide the TOEFL codes for each institution. If you register online and are not ready to select your score recipients, you can do so up until 10 pm on the day before your test by logging in to your online account.



Know where and when you want to test in Greece. Select from this list of testing locations and dates or here: TOEFL location and dates in Greece . 7

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What forms of payment are accepted and available for Greek candidates?



Credit/debit card — American Express®, Discover®, JCB®, MasterCard®, or Visa®. 

Paper check — the following types of checks are accepted:

personal paper checks or money orders made payable to ETS-TOEFL iBT Euro checks drawn on a bank in the same European country as the currency Back to top

Forms of Payment Not Accepted 

cash or demand drafts



post-dated checks



receipts for bank checks



UNESCO coupons

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How should my name appear on my registration? The spelling of your name should match exactly the name printed on the valid ID document you will present at the testing site. If this information does not match, you will not be permitted to test and your test fee will be forfeited. Back to top

How can I find a testing site? When you select a date and general location in the online registration system, you'll see a list of test sites in that area. You can search by site or date to find a match to your needs. Find test dates and locations in Greece, here: testing locations and dates or here: 8

TOEFL location and dates in Greece Back to top

What can I do with my TOEFL iBT profile? When you register online, you will create a TOEFL iBT profile, including a user name and password. You will be able to return to the site to: 

update your address



view your registration at "View Orders"



add a TOEFL Value Pack to your order



reschedule or cancel your registration



view your scores



place orders for additional score reports



check the status of previous orders



pay an outstanding balance

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Will I receive a confirmation of my registration? Yes — you can print your confirmation by choosing "Print and View Your Registration Confirmation" on the page with the heading "Thank You for Your Order." Your test date, start time and test site address are listed on your confirmation. Return to your online TOEFL iBT account the day before the test in case changes have been made to your registration details (for example, different time or building than originally scheduled). You will also receive an e-mail confirmation. Back to top

When do late fees apply? Registration closes seven days prior to the test date (not including the day of the test). A late fee of US$35 is charged for registrations received after this deadline. Late registration closes three days prior to your test date (not including the day of the test). Back to top

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I missed the deadline for scheduling a test. What should I do? Select another test date. Back to top

I was registering online and my browser froze so I couldn't register. What should I do? 

Close your browser and try to log in again. Avoid using the browser's "Back" button when navigating the registration site. When entering information, do not use diacritical characters (accent marks) or double-click any of the buttons or links.



If you are still having problems, please call Customer Service. For Greece, contact your Regional Registration Cente, in 0031-320-239-540 (Netherlands).

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If I can't register online or at a TOEFL iBT Test Resource Centre, can I register by phone? For Greece, contact your Regional Registration Cente, in 0031-320-239-540 (Netherlands). Back to top

What if I need to cancel or reschedule? You can reschedule or cancel your registration up to three full days before your test date (not including the day of the test or the day of your request). That means if your test is on a Saturday, you must reschedule or cancel by Tuesday. The fee to reschedule is US$60 and must be paid before you can reschedule. If your request is not received at least three full days in advance, your full test fee will be forfeited. Test administrators are not authorized to make schedule changes. To reschedule, you will need to provide your registration number and the full name you used to register. Back to top

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How can I reschedule? You can reschedule via your online profile or by calling the appropriate phone number. For Greece, contact your Regional Registration Cente, in 0031-320-239-540 (Netherlands). Note:You cannot reschedule or cancel your registration via e-mail. Back to top

Can I get a refund on my test fee? Yes. If you cancel your registration no later than three full days before your test date (not including the day of the test or the day of your request), you can receive a refund of half your original test fee. Refunds will be in U.S. dollars. Cash refunds are not available. Back to top

Test Planning and Test Preparation

When do I take the test? Plan to take the TOEFL test two to three months before your earliest application deadline so your scores arrive at your institutions in time. Find application deadlines by checking the institution's website. Back to top

How far in advance do I register? Register three to four months before the test date. Back to top

Where are TOEFL test scores accepted? More than 7,500 colleges, universities and agencies in 130 countries accept TOEFL test scores. View the TOEFL® Destinations Directory. 11

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When should I start preparing for the test? Start preparing for the test at least eight weeks before your test date. Back to top

What is the best way to prepare for the TOEFL test? Practicing your reading, listening, speaking and writing skills as much as possible will help you feel prepared and confident on test day. We offer resources to make it easier. Because ETS is the maker of the TOEFL test, it is the only source for authentic sample questions. For detailed descriptions of test preparation materials available, see test preparation. Back to top

What is included in The Official Guide to the TOEFL® Test? The book provides practice with hundreds of real TOEFL test questions and has a CDROM with two full-length, authentic practice tests. The Official Guide to the TOEFL® Test (eBook or paper book format) can be purchased online at the ETS Store or from your local bookstore. Back to top

What is TOEFL® Practice Online? TOEFL® Practice Online allows you to experience the real test and get immediate scores and feedback. Four complete practice tests are available on the TOEFL Practice Online website and can be taken in timed mode to simulate the test setting. You can also purchase specific skills practice for the Speaking section. Back to top

Are there any additional FREE TOEFL test resources from ETS? Other free resources that you may find helpful include: 12



TOEFL® Go Anywhere website



TOEFL® TV Channel on YouTube®

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Test Section Details

What is the Reading section like? 1. The Reading section includes three to four reading passages. There are 12 to 14 questions per passage. You have from 60 to 80 minutes to answer all the questions in the section. 2. TOEFL iBT Reading passages are excerpts from university-level textbooks that would be used in introductions to a discipline or topic. The passages will cover a variety of different subjects. Don't worry if you're unfamiliar with the topic of a passage. All the information you need to answer the questions will be in the passage. See TOEFL sample questions. Back to top

What is the Listening section like? The Listening section includes test questions about academic lectures and long conversations in which the speech sounds very natural. You can take notes on any listening material throughout the entire test. The test is composed of: Four to six lectures, each three to five minutes long, six questions per lecture, 60 to 90 minutes Two to three conversations, each three minutes long, five questions per conversation, 60 to 90 minutes See TOEFL sample questions. Back to top

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What is the Speaking section like? The Speaking section is approximately 20 minutes long and includes six questions. The first two questions are called "independent Speaking tasks" because they require you to draw entirely on your own ideas, opinions and experiences when you respond. The other four questions are called "integrated Speaking tasks" because they require you to integrate your English-language skills — listening and speaking or listening, reading and speaking — just as you would in or out of a classroom. You will speak into the microphone on your headset and your responses will be recorded and sent to the ETS Scoring Network, where they will be scored by certified human raters. See TOEFL sample questions and responses. Back to top

How are my Speaking responses scored? -

Your recorded responses are sent to the ETS Scoring Network, where three to six certified human raters score them holistically on a scale of 0 to 4. The average score on the six tasks is converted to a scaled score of 0 to 30.

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Raters do not expect your responses to be perfect, and even high-scoring responses may contain occasional errors. Your pronunciation does not need to sound like that of a native speaker of English. The raters are listening for the effectiveness of your communication and your ability to accomplish the tasks you are given.

-

See the Speaking scoring guides (PDF) and listen to sample responses to help you understand how responses are evaluated.

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What is the Writing section like? The total time for the Writing section is 50 minutes. You are asked to write responses to two writing tasks: an integrated Writing task and an independent Writing task. -

Integrated Writing task (20 minutes) — read a short passage and listen to a short lecture. Then write in response to what you read and listened to.

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Independent Task (30 minutes) — write an essay in response to a Writing topic. 14

Get The Official Guide to the TOEFL® Test for a longer list of topics. Go to the ETS store to purchase The Official Guide to the TOEFL® Test. You'll type your responses on the computer keyboard and then your responses will be sent to the ETS Scoring Network. See TOEFL sample questions and responses. Back to top

How are Writing responses scored? 

Writing responses are scored holistically on a scale of 0 to 5. The average score on the two tasks is converted to a scaled score of 0 to 30.



You're not expected to produce a comprehensive essay about a specialized topic — your response is recognized as a first draft. You can receive a high score with an essay that contains some errors.



See the Writing Scoring Guides (PDF) and read sample responses to help you understand how responses are evaluated.

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Test sessions

How long is the test session? The entire TOEFL iBT™ test session (including check-in) is approximately four and one-half hours long. The test itself is four hours long. Check-in time is 30 minutes. Back to top

What can I take into the test site? Identification documents are the only personal items allowed in the testing room. You cannot bring cell phones, PDAs, BlackBerry® devices or any other electronic or photographic equipment. Back to top

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Can I take notes during the test? Test takers can take notes throughout the entire test. At the end of testing, all notes are collected and destroyed at the test site to ensure test security. Back to top

Do I need to wear headphones for the test? Yes. You will be given noise-canceling headphones with a microphone that you will speak into for the Speaking section of the test. Back to top

Which computer keyboard is used? The TOEFL iBT test uses a standard English-language (QWERTY) computer keyboard. It takes its name from the first six letters in the third row of the keyboard. If you haven't used this kind of keyboard before, practice on one before test day to become familiar with it.

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Can I take only one section of the test? No. The entire test must be taken at the same time. To receive a score, you must answer at least one question in the Reading section and the Listening section, write at least one essay and complete at least one Speaking task. Back to top

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Test day

What things should I remember to do before test day? 

Return to your online TOEFL iBT™ account under "View Orders."



Select the recipients of up to four FREE official score reports before 10 p.m. local test site time the day before you test if you did not do so when you registered. Log in to your online profile, click on "View Orders" on your home page and select your recipients from the list provided. Verify your first selected recipient and select a department, if applicable. You can choose to "add another recipient." If you select your institutions after the 10 p.m. deadline, there is a US$17 fee for each score report. o

Print your registration confirmation. Note any change in the test site (for example, different time or building than originally scheduled.) Bring your registration confirmation with you to the testing site. You will need your registration number to be admitted. The test cannot be taken without it.



Bring valid identification. The test cannot be taken without it.



Make travel plans to get to the testing site. Your test registration confirmation will list the street address of the test site. Arrive at least 30 minutes before your scheduled start time.

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What do I need to bring on test day? There are only two important things you need to bring with you on test day: 

An acceptable, valid ID with your name, recent photo and signature. Requirements for a valid ID vary; see "What to Bring" above for more details.



Your registration confirmation, including your registration number.

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What happens on test day? Here are a few things to keep in mind on test day: 

Arrive at the test site at least 30 minutes early. If you arrive late, you may not be admitted and your test fee will be forfeited. 17



Bring your registration number and valid ID with you. See "What to Bring" above for more details. Without the required documents, you will not be permitted to test and your test fee will be forfeited.



There is a 10-minute break midway through the test.



The test takes approximately four hours, and you cannot go beyond the time limit.



No mobile devices or other personal items are allowed in the testing room.

See what to expect on test day for more details. Back to top

Will I be allowed to go for a break during the test? 

You can use the restroom at any time, but remember that the total length of the test is four and a half hours. The time clock does not stop while you are absent. There is a mandatory 10-minute break for all test takers after the Reading and Listening sections of the test have been completed.



Raise your hand if you need to leave your seat for any reason.



If you must leave the room, you must show the administrator your identification document before you leave and when you return.



You cannot use your mobile phone during the test or on breaks.

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Scores and Score Reports

What are TOEFL test scores like? The TOEFL iBT™ test provides scores in four skill areas — Reading, Listening, Speaking and Writing — and a total score: 

Reading 0 – 30



Listening 0 – 30



Speaking 0 – 30



Writing 0 – 30



Total Score 0 – 120

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The total score is the sum of the four skill scores. Back to top

What is on my score report? Your examinee score report includes scores for each test section, a total score and performance feedback about what test takers typically achieve at your score level. Back to top

How and when do I get my scores? Scores will be posted online within two weeks of the test date. Log in to your online TOEFL iBT account, enter the ETS ID received when you registered and click on the "View Scores" link. Your scores are also mailed to the universities or institutions you selected when you registered. A score report posting schedule for each test administration is available on the TOEFL iBT test site. Allow 7 – 10 days for mail delivery in the United States and more than four weeks for other areas. We recommend that you take the test two to three months before your earliest application deadline. Back to top

How soon do score recipients get my scores? Score reports are sent electronically or mailed to recipients two weeks after the test date. Back to top

How long are scores valid? ETS reports scores for two years after the test date. Back to top

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How many score reports are included in my test fee? Your test fee includes: 

One examinee score report for you



Up to four official score reports that ETS will send directly to the institutions or agencies you selected.

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Can I order additional official score reports? Yes, you can order additional score reports after your scores are available online, approximately two weeks after the test date. Back to top

How do I order additional score reports? You can order additional score reports as soon as your test scores are available (two weeks after test day). You can send your scores to as many institutions as you choose for a fee of US$17 per report. Scores are mailed approximately four to seven days after receipt of your request and payment. Back to top

Order Online 1. Order by Fax: Fill out the TOEFL iBT Official Score Report Request Form (PDF). Fax it with your registration number and credit/debit card information to 001-610-290-8972. If you send the same fax more than once, write "DUPLICATE" in large letters on the form to avoid extra charges to your credit/debit card. 2. Order by Mail: Print and complete the TOEFL iBT Official Score Report Request Form (PDF). Mail it with your payment as directed on the form. Acceptable payment methods include credit/debit card or check or money order in U.S. dollars. For online orders, scores are mailed four to seven business days after your request and receipt of payment. For mail or fax orders, scores are mailed usually within two weeks after your request and payment is received.

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Will score recipients accept scores from previous tests? Check with each score recipient directly. Back to top

Does the TOEFL test have cumulative score reporting like the GRE® test does? No. Unlike the GRE® test, TOEFL score reports do not report the scores for the last three tests taken. TOEFL score reports include scores for only the last test taken. Back to top

What does the Lexile® measure on my score report mean? Your Lexile® measure allows you to find books that reflect your reading ability and interests, and are challenging enough to help strengthen your reading skills. MetaMetrics® and ETS offer this free service to take the guesswork out of choosing the right materials for you to read. Go to www.lexile.com/toefl for more information. Back to top

How are my Speaking responses scored? 

Your recorded responses are sent to the ETS Scoring Network, where three to six certified human raters score them holistically on a scale of 0 to 4. The average score on the six tasks is converted to a scaled score of 0 to 30.



It's important to note that raters don't expect your responses to be perfect, and even high-scoring responses may contain occasional errors. Your pronunciation does not need to sound like that of a native speaker of English. The raters are listening for the effectiveness of your communication and your ability to accomplish the tasks you are given.



See the Speaking scoring guides (PDF) and listen to sample responses to help you understand how responses are evaluated.

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How are my Writing responses scored? 

Your responses are scored holistically on a scale of 0 to 5. The average score on the two tasks is converted to a scaled score of 0 to 30.



You're not expected to produce a comprehensive essay about a specialized topic — your response is recognized as a first draft. You can receive a high score with an essay that contains some errors.



See the Writing scoring guides (PDF) and read sample responses to help you understand how responses are evaluated.

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Can I cancel my scores? You are given the option of canceling your scores at the end of your test session. You cannot cancel scores for individual sections of the test. Back to top

Can I reinstate my canceled scores? Yes, you can reinstate your scores if your request is received at ETS within 10 days of your test date, for a fee of US$20. Your reinstatement request must include your name, date of birth, daytime phone number, registration number and payment. You may fax or mail a written request to TOEFL Services. (See the last page of the Frequently Asked Questions for contact information.) Reinstated scores will be reported online approximately three weeks after receipt of your payment and will then be mailed to you and your score recipients. Back to top

Can I request a rescore of my Speaking and/or Writing responses? Yes, you can request a rescore up to one month after your test date. Find out more about how to request a rescore and how much it costs here. Back to top

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Who do I contact if there is a problem with my score report? E-mail [email protected] or call ETS at 001-609-771-7100, Monday – Friday, 8 a.m. – 8 p.m., Eastern Time (New York). Phones are busiest on Monday. Or call 001-609-7717714 (TTY) 24 hours a day, seven days a week. Back to top

After the Test

What if my test is rescheduled or if there is a problem at the test site? Weather conditions or other circumstances beyond the control of the test administrator or ETS may require a delayed start or the rescheduling of your test. If your test session is cancelled or if it is later determined that your scores could not be reported, you can: 

Retest free of charge or receive a full refund of the original test fee.



Seek reimbursement from ETS for reasonable and documented expenses (for yourself only) associated with traveling to the testing site. To request reimbursement, contact TOEFL Services at [email protected] within 30 days of your original test date. Reimbursement requests must include your:



o

name

o

date of birth

o

mailing address

o

daytime telephone number (United States residents)

o

e-mail address

o

original test date

o

registration number

o

brief description of what occurred at the testing site

ETS will determine the appropriateness of the request. Approved reimbursements are made in U.S. dollars.

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If I experience technical problems at the testing site, can I ask that my test be rescheduled? In rare instances, technical problems may require late starts and/or rescheduling of the test. If such an event at the test site makes it necessary for you to cancel your test session, or if it is later determined that your scores could not be reported, you can choose to retest for free or receive a full refund of the original test fee. Back to top

What if I observe questionable or unacceptable behavior at the testing site? Please contact ETS as soon as possible to report any observed behavior that may lead to an invalid score — for example, someone copying from another test taker, taking a test for someone else, having access to test questions or answers before the test or using notes or unauthorized aids. All information is held in strictest confidence. 

E-mail: [email protected]



Phone: 001-609-406-5430

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Can I retake the test? If yes, how long should I wait before I can retake the test? You can take the test as many times as you wish, but only once within a 12-day period. Violation of this policy will result in score cancellation, the test fee will not be refunded, and the test taker may be banned from future testing. Also note that you will need to provide full payment for each test retake. Back to top

Does ETS ever cancel score reports? Yes, ETS cancels score reports for administrative errors (for example, improper timing, improper seating, defective materials and defective equipment), natural disasters or other emergencies, improper access to test content, identification discrepancies, misconduct, plagiarism and inconsistent performance across different parts of the test. Back to top 24

Contact Information

To register by phone: For Greece, contact your Regional Registration Cente, in 0031-320-239-540 (Netherlands). Back to top

General Inquiries: For information on registration, testing sites, score reports or the test itself: 

E-mail: [email protected] Allow three to five business days for a written response.



Phone: 001-609-771-7100, Monday – Friday, 8 a.m. – 8 p.m., Eastern Time (New York). Phones are busiest on Monday.



TTY: 001-609-771-7714 Recorded information is available 24 hours a day, 7 days a week with a touchtone phone.



Fax: 001-610-290-8972



Mail: TOEFL Services Educational Testing Service P.O. Box 6151 Princeton, NJ 08541-6151 USA Express Courier Delivery: TOEFL Services (25Q-310) Distribution and Receiving Center 225 Phillips Boulevard Ewing, NJ 08628-7435 USA

If you have a problem, please provide ETS with the following: 

name



address (include country)



date of birth



test date



test delivery method (Internet-based or paper-based) 25



registration number (if you have one)



daytime telephone number (United States residents)



e-mail address

Please allow four – six weeks for a written response. Back to top

Privacy Laws Test-taker files are confidential. Privacy laws require that requests to update or release personal information come directly from the test taker only. If you are not the test taker, ETS representatives can help with: 

Score report posting/mailing dates



Yes or no answers to general questions



Processing payments for outstanding balances

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List of Forms in the FAQ Document (PDF) 

TOEFL iBT Registration Form (PDF)



TOEFL iBT Official Score Report Request Form (PDF)

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